This was my 1st dentist visit since moving here from outta state. One of my customers referred. I was sad bc I love my Dallas dentist, DNA Dental. They always took great care of my chops. Very pleased to report Modern Dental picked up EXACTLY where DNA Dental left off. A very seamless dental transition. Not one but two dentists examined. Very thorough xrays. Hygienist demonstrated great attention to detail. I get the feeling this practice will take good care of my smile. I'll be back. read more

This is sad. This is my 4th experience here, and I wanted to be fair before putting up a review. Appointment times mean nothing to them. They called me to move my appointment earlier, and I agreed to come in 30 minutes ahead of schedule. An hour before the new appointment time, I even called to ask if they were running on time because every previous appointment had already been 2 hours behind. The front desk told me, "Yes, we are on time." I arrived 15 minutes early, signed all the paperwork, and still ended up waiting until almost my original appointment time. Once I was finally brought back, the doctor cracked a joke, gave me Novocaine, said he'd be back, and disappeared. Forty minutes later, I was still sitting there numb with no doctor or staff in sight. At this point, it had been well over an hour without the doctor even starting the exam. The front desk staff should not be working in customer service. They were unhelpful, showed no remorse, and acted like this is something they constantly hear complaints about. Sadly, I doubt anything will change, but do yourself a favor and find another dentist read more

I scheduled a deep cleaning appointment months in advance due to limited availability. However, on the day of my first appointment, I was contacted and informed that although my appointment was set for 11:00 AM, the office was running behind. I was told I could either come in and wait an unspecified amount of time or reschedule. Since they were unable to provide an estimated wait time, I chose to reschedule--only to be given another appointment two months later, which they stated was their earliest availability. Unfortunately, the same situation occurred again. On the day of my rescheduled appointment, I was contacted and told they would not be able to see me and that I would need to reschedule once more. This pattern of last-minute cancellations and lack of time management has been extremely frustrating, especially given the long wait times between appointments. Additionally, during my implant procedure, the provider assigned to me appeared to have no prior experience performing the procedure. She struggled significantly, and the implant repeatedly failed to stay in place. Eventually, she had to request assistance from another staff member, who then demonstrated the correct technique. This raised serious concerns about the level of training and supervision provided for such procedures. Overall, my experience has been marked by poor scheduling practices and questionable clinical preparedness, which has significantly impacted my confidence in the quality of care provided. read more

My family and I have been loyal patients of this dental office for many years, which makes this decision especially unfortunate, but this will be my last visit. Over my last two appointments, I waited over an hour to be seen. At my most recent visit, the wait exceeded two hours. This level of delay shows a complete lack of respect for patients' time. I will be seeking another dental office for future care. I encourage others to review Google and Yelp feedback before scheduling, as these wait-time and service issues appear to be a consistent pattern. I do not recommend this office. read more

I've been a patient of Dr. Baratian's (or "Dr. B" as his patients affectionately call him) since July 2014, and I can honestly say he's the best dentist I've ever had (I'm in my mid-60s). This is actually my fourth review for his practice (on Yelp)- that's how impressed I've been over the years! Dr. B's practice has grown tremendously; he even moved to a larger office to accommodate more patients. Yet, he's still maintained that same warm, friendly approach that drew me to him in the first place. He is exceptionally skilled- I consider him more of a specialist than your average dentist. He's already successfully placed three implants in the back of my mouth, and I was back today to begin the process for four front implants. While I admit dental work makes me nervous, I completely trust Dr. B's expertise. What really sets Dr. B apart is how he handles the unexpected. During today's appointment, he encountered some unforeseen complications that required extra time and care. Rather than rushing through or putting a band-aid on it, he took all the time necessary to ensure everything was done right. Yes, it probably threw off his schedule for the day, but that's the kind of thorough, patient-focused care that makes him exceptional. I noticed one reviewer mentioned Dr. B running late and having to wait; --honestly, after today's experience, I completely understand how that could happen. When a dentist prioritizes doing the job right over staying on schedule, sometimes appointments run long. I'd much rather have a dentist who takes the extra time needed than one who rushes through important work to stay on time. I'd also like to compliment the entire staff at Modern Dental. They're incredibly well-trained and genuinely friendly--a surprisingly rare combination. I believe a practice's staff reflects its leadership, and Dr. B has built something special here. Everyone from the front desk to the dental assistants makes you feel welcomed and cared for. The office is always spotless, the communication is clear and honest, and the overall atmosphere puts you at ease (as much as anyone can be at ease at the dentist!). I can't recommend Modern Dental enough if you're looking for a new dental practice. After more than a decade as a patient, I can confidently say you won't find better care or a more caring team elsewhere. read more

Modern Dental - General Dentistry Near Me - Torrance, California

The amount of time you need to have is ridiculous, the wait time and by the time you are out is unreasonable. This office needs major improvement in scheduling and customer service. They want you on time but are not considerate of yours. They seem to overbook patients book their patients. read more

I had extreme tooth pain. I came in to discover I needed a root canal and to replace a crown that I previously had from a different dentist. They did everything the same day. And all at no out of pocket cost! Which was very helpful to me. The office is nice and modern and all of the employees are welcoming and make you feel very comfortable. Dr. B and Dr. K assisted me and they were great! I recommend this place to anyone with anxiety about going to a dentist bc they really do make you feel at ease and you experience no pain at all! Thanks! read more

The desk staff needs to be trained again. I've been at Modern Dental for 10 years, and the experience I just had was so disappointing. I recently changed employers, and before selecting my insurance I called to ask if they accepted the plan I was enrolling in. The stated that they accepted "any PPO". A blanket statement. I select my insurance based on this. The day before my appointment, I get a text saying that my insurance on file has changed. Which makes sense because, again, new employer. I send them a picture of my card, then I follow up with a call. On this call, they told me I'm good to come in. I get to my appointment on time, wait for a few minutes, then I'm called to the front desk to show my insurance card again. The staff member takes down my insurance, I ask to go wait in my car, she said they'll call me when they're ready. 45 minutes later, I'm still waiting so I text them to see if they're ready for me. I then get a call saying that they dont accept my insurance. Which is odd because, again, they accept "any PPO". When we get off the call, I get a text saying that I can still get my cleaning for $100. Just disorganized. read more

Modern Dental: Don't Be Fooled I really wanted to like this place. My first appointment actually started on time, and I thought, finally, a dental office that respects my schedule. But after that, it was a total bait‑and‑switch. Every single visit afterward, I ended up waiting over an hour -- three times in a row. The staff sound nice and reassuring, always saying "you'll be seen soon," but it's just not true. Sitting there over and over again, watching the clock, I realized they were just stringing me along. It's exhausting and disrespectful. I don't care how friendly the voices at the front desk are -- if you can't keep appointments, you're wasting people's time. Save yourself the frustration. Modern Dental might look good at first, but they don't value your time or your trust. read more

The office experience is the worst I've ever had with any dental or medical office. They routinely schedule you with at least 10 other patients with the same Appointment time. The last time I was there, after waiting for 40 minutes, I asked when I would be seen. They said there were seven other patients in front of me. When I asked, why would you schedule us all at the same time? They said it's because of the time of year. I reminded them that every single time I've been here I've waited over an hour for a simple tooth cleaning and it's not about the time of year. When they asked if I'd like to reschedule I said 'no I will never come back again.' If you want an office that values your time do not come here. No professionalism whatsoever. read more

The wait time is a freaking joke! They are always a minimum 1 hour late on your scheduled appointment. The work is great but this waiting BS is annoying. This happens all the time. Modern dental needs to reimburse their patients for waiting. Going to start looking for a new dentist! RIDICULOUS!!!! What a waste of my time! read more

I don't usually give negative reviews, but I feel compelled to this time. Each time I come here, I can expect to wait 1.5 to 2 hours - and this is just for a routine cleaning! This last time, I had dental issues and the staff told me they called in the prescription to the pharmacy. I went to the pharmacy and I was told they didn't have anything ordered for me. I called this dental office back and had to leave a message as they were closed. There had been no follow up from this office whatsoever. They must not be hurting for business as they are not trying to retain their clients. I will not be going back despite having gone here for years. read more

If I could give zero stars I would. The wait time here is absolutely ridiculous!!! They schedule too many people at one time. They want to charge you a late fee if you don't show up but don't care if you wait a hour or more after your scheduled appointment time. They told me to come at 8am there would not be await so I did. Lies! Lies! Lies!!!! I still waited 40 minutes and I'm so annoyed. The disrespect for my time is outrageous. This place really needs to do better. I won't be back! read more

Been coming here for years and has experienced nothing but gold standard service. Dr. B and his team are the best! read more

Modern Dental - Having some dental work done - General Dentistry Near Me - Torrance, California

This place just to be good, idk why happened to it. Waiting times are now more than 1hr even with appointment time. Chairs are falling apart, I even cut myself in it. Just to to a different dentist place. Requested to speak with manager, manager was nowhere to be found. read more

Modern Dental - Chairs not well maintained - General Dentistry Near Me - Torrance, California

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I really can't stand this location. Been dealing with them for years and I don't know why I continue to take my kids here. Customer service is horrible, they take forever to provide me with info and always put me on hold and never return! Some of the desk workers attitudes are also horrible. read more

Update - Dr B did my grandmothers dentures and gave her life back. She's going out to eat, smiling, spending time with friends. Dr B rebuilt her confidence and gave her a life again. Dr B has taken care of me and my smile since 2016. I have referred countless family and friends to his practice and we all love him. My aunt in particular has a fear of dentists and Dr B makes her feel safe and comfortable every visit. The staff is friendly, professional, and kind. The office is gorgeous and the state of the art equipment they use makes X-rays and scans easy and comfortable. read more

Going to find a new dentist ASAP. The wait is RIDICULOUS. Dr. B is amazing but it is ridiculous having to wait so long WITH an appointment. The waiting room is so full people are standing waiting for an hour just to be seen. Why book so many people at the same time? Make it make sense. read more

The entrance to Dr.B's office is spectacular! My first time visiting everyone was so professional. They have a rhythm! So don't let the full (patients) waiting fool you. The longest you'll wait is MAYBE AT THE MOST 15 minutes. But after that it's full sailing. His attendants make you feel like you're the only patient in the room. I'm a little on the high maintenance side...my previous dentist caused me PTSD. Dr. B's and his staff are all understanding of this and treat me like a big ol' princess! I love it. Now DR. B? He's so gentle and doesn't make me feel ashamed of my fear. In fact he empathizes and I appreciate that! He's extremely gentle and patient!!! I'm getting implants and a couple of other things....at the end of it all--- imma look like a million bucks! Lastly, their billing process ---is top notch! They take care of everything. There's this one attendant ....i think she is the business manager but she goes over your visit and any billing or procedure questions that you may have. Right before they get started... I like their rhythm. They handle business without making you feel like you're a bill .... And you walk out feeling like you've been to the spa! read more

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The so called "front desk "Staff" are a complete JOKE. Incompetence, rudeness, unprofessionalism, lack of integrity, lack of accountability, lack of transparency, lack of empathy, lack of management and most importantly lack of intelligence all rolled into one. " The New Modern Dental".... read more

Love Dr B and it seems that other ppl feel the same way. appointments are hard to get and once you are there they are always running behind. I usually wait 30-45 min after my appointment time which is a bummer but what can u do. read more

Happy and helpful staff , caring dentists i highly recommend recommending this dentistry establishment , thank you Dr. B read more

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Dr. B is amazing, but the office management needs improvement. The scheduling is very disorganized and appointments seem to be double-booked. Every time I come in, I wait in the lobby for at least an hour before being seen. The office flow really needs to be addressed read more

ALWAYS LATE for appointments. Plan an hour after appointment. I cancelled my last appointment and left because it was taking so long. Tried again and same thing, waiting room is packed with people. The lady next to me is over an hour behind too. Can't imagine how late the afternoon appointments are. Unfortunate because they are nice and do good work. Plenty of other places to go unless waiting is ok for you. read more

Please avoid coming to this place I been coming for 5 years on We I came for a cleaning and also they did a filling after the filling my left side of my face it's swollen I been calling this place to ask if it's something normal or to see if they can see me but no one answer before they used to answer immediately now they don't even care about you as a patient avoid coming it could be a worst emergency and they won't answer staff it's rude except for Hugo. Dr. Didn't even take the time to show on the screen where did I have the cavity he was in a rush because all they care it was to finish they don't see you a patient they see you as a number. Today I gave another change felt a discomfort schedule an appointment and they were able to see me today. My appointment was at 2:30 pm and they started with my X-rays at 4:05 pm almost two hours waiting. I specifically ask for Dr B and like always they send someone else. Another doctor comes and tells me I don't need a fill I need a root canal I asked for more options nothing was provided when last time I came I was told I needed to replace my fill because it was too old. All you can see they're in a rush you as a person sometimes have to request time off from work for them to tell you to schedule another appointment it's not about the money they charge for the root canal it's about the poor customer service they provide because all they want is for you to leave to see the next person. Poor service avoid wasting your time read more

Dr. B and his team treat you like family!! I have been coming here for over 10 years and I REFUSE to go anywhere else. Zayra manages the team very efficiently and the crew provides great service. Before going to Modern Dental, I feared going to the dentist. After coming here and getting precodures like veneers, fillings, and even tooth extractions I can confidently say Modern Dental has made me feel so safe and worry-free! Their flexible payment option is very nice as well. Love this place read more

Great team and service. Our entire family goes here and it's first rate. Doctor is outstanding.

First, I want to emphasize that Dr. B is very kind and respectful, but I am extremely disappointed with the way I was treated by their manager, Sayda. From the moment I was connected with her, Sayda was incredibly rude, dismissive, and downright unprofessional. Instead of listening to my concerns, she raised her voice (basically yelling over the phone), repeatedly interrupted me, and talked over me as if my concerns didn't matter at all. She had a condescending and rude tone the entire time, and rather than showing even the slightest professionalism or customer service skills, she insisted my concern wasn't valid and made me feel as if I was bothering her by even calling. For context, my concern was more than reasonable. I waited over three hours at their office just for a routine cleaning. When I finally saw the dentist, again, a very kind person, the cleaning itself was rushed and incomplete. It was so poorly done that just two days later, when I went to another dental office for a separate issue, their dentist looked inside my mouth and actually asked me: "Are you sure you got a cleaning two days ago?" They were shocked when I said yes. They then showed me, right in the mirror, multiple areas that should have been cleaned but were completely missed. The other office had to redo my cleaning on the spot because it was that insufficient. So not only did I waste three hours of my time at Modern Dental, but I also left with work that was so poorly done that another dental office could barely believe it had even been performed. And on top of that, when I respectfully called to voice my concern, Sayda treated me with hostility, disrespect, and absolutely no accountability. Her conduct was unacceptable for someone representing a medical professional. read more

Dr. B is a miracle worker. Came in for a tooth extraction, left with no pain. Didn't even realize the tooth was pulled. Thanks Dr. B read more

I've been coming to Modern Dental for a while now and I have always had excellent service and today is no different. Dr. Anthony was top notch. Very professional and kind. You're good in my book sir. Thank you. read more

I love love love this Dental office. They are so attentive and remember your face! Always check in with me. When i went in to get my wisdom teeth removed Dr. Amir came in and numbed me which was the smoothest numb i've ever experienced. The removal of the wisdom teeth were quick and fast done by Dr.B. I love this dentist office. read more

Avoid this place at all cost in the summer they keep the doors closed and the AC off I'm literally sweating. I asked if they could adjust the AC and their reply was that if they did the office would get too cold. IT'S LIKE AN OVEN! If I didn't have to wait over an hour to get seen it probably wouldn't be as bad. read more

Incredible service from the beginning. I was looking for the right dentist, and am glad that I found Dr. B! He and his team explained the process from A-Z and went above and beyond to get the procedure done. Thank you!! Give them a call! Schedule an appointment, and experience it yourself! Thank you Dr. B!! read more

Modern Dental - Dr. B's impeccable work! - General Dentistry Near Me - Torrance, California

I loved it here, until the wait times became unbearable. It's been two incidents where I left before being seen...30plus minute wait time is unacceptable. Doesn't seem to value patients time. It was great while it lasted :( read more

Today, 06/18, I had a 5:00 PM appointment. Unfortunately, I wasn't called in until 7:00 PM--two full hours later. Once inside, I was told they couldn't locate my insurance policy. I quickly looked it up and provided it myself, but it left me wondering: why wait until I'm sitting in the chair to verify something they had two hours to review? To be fair, the receptionist and staff were doing their best under pressure. It's clear the office is overwhelmed and dealing with a high volume of frustrated patients. But this comes down to poor scheduling. The office is overbooking appointments and setting expectations they can't meet. They may take reservations, but they don't seem to honor them. Management really needs to step in, take accountability, and address how this is affecting both staff and patients. read more

It's a high pressure money grab operation. They used up my insurance in one visit and pushed me to pay a whole lot out of pocket.

Best dental service. I do not like going to the dentist but they are professional, and provide great service and care. I feel good about going. read more

Dr. B is awesome. Top Quality Customer Service. Most of the Staff are friendly and provide good customer care

Best customer service as well a beautiful office . The doctors are all very professional and make sure all my needs are met and i am always handled with care. They are very gentle and make sure I am never in pain. I love the excellent dental care I get here. read more

Modern Dental - Modern dental - General Dentistry Near Me - Torrance, California

Someone please help me, because maybe I have a delay in the cerebral in understanding about appointments. Let's say, hypothetically, your appointment is at 1130, and you get to the facility at 1115. Why is it that I'm not being seen until 1230? I've been coming here for some time now. I have NEVER been seen at the appointment time given to me by them. Quite unprofessional. Every time, it's the same excuse, "Oh, we're a little behind." Why do I keep coming? Some may question, it's because Dr. B is amazing, and some of the hygienists actually do great work. He doesn't try to empty your pockets or milk your insurance either. Other than the lack of respect to people's time, I have nothing else to say. read more