Ghosted by a jeweler...I bough a necklace that I saw on her site matching a necklace that I had…read morelost. The one sent is NOT the necklace I ordered. It does not match the included Appraisal, it does not match the photos on her website. Everthing about this transaction (and the people "running" it) has been bad business. I have spent 10 days trying every way I know how to get in touch with them but NOTHING, NADA. Phone, Text, Email, Messaging on Website, Facebook Messenger. No response whatsoever. I have my money back from my credit card company, but I want to send the necklace back and still can't even get that accomplished. If you have unlimited time, patience and money then this is the jeweler for you otherwise look for jewelry literally anywhere else. Walmart has better customer service than this "supposed" reputable designer.

What a horrible experience. I found this store online after searching for a particular necklace…read more Longer story short, I placed an order for a necklace that was supposed to be 1.38ct and I was planning to layer it with an existing necklace I already had. It took forever to arrive and when it did not look anything like it should. I immediately took it to a local jeweler who informed me that the necklace was nowhere near 1.38ct. I immediately contacted Gina Amir. As the other reviews state, it is extremely difficult to get someone on the phone. I emailed pictures and showed comparisons between what they send and what my existing necklace looked like. They said... someone must have made a mistake. Are you kidding me? They sent an expensive (allegedly custom) item without someone inspecting it? They were very cagey. I sent it back. They sent back another necklace- with allegedly more diamonds, but they didn't tell me about it until after. The necklace was now a couple inches longer (I can not later it with my existing necklace) and when I took it to the local jeweler again to have it inspected, he said it was not as they described in the appraisal certificate. So then they took $300 off and assured me it was due to the bezels. Overall, a shady and horrible experience.

The Insider's Secret for Exquisite Pearls!…read more Referred by a friend who's a private high-end jeweler, I made the trek to downtown L.A. to find Seven Seas Pearls. There I met George, the industry's best-kept secret! He primarily sells wholesale, but if you're lucky enough to buy from him, you'll get the same breathtaking pearls as Mikimoto, minus the hefty markup. Honest, incredibly knowledgeable, and with an eye for true quality, George is the real deal. A true connoisseur knows that luxury isn't about a fancy box, it's about what's inside. If you want true quality without the markup, skip the luxury storefronts and go straight to the source!

This is a store that offers everything from assembled jewelry that is ready for purchase to fully…read morecustomizable pieces, all in a wide variety of pearls. Georges was very patient, transparent, and knowledgeable and helped my partner put together a necklace pearl by pearl that my she loves and was within our budget. I will definitely come back when I'm shopping for gifts for friends and family in the future!

I've been coming to Burbank Jewelry Outlet for several years, and every experience has been…read moreoutstanding. Whether I'm browsing or making a significant purchase, everyone has always been friendly, welcoming, patient, and never pushy. I've purchased a few pieces of jewelry here over the years, and I'm currently looking at upgrading my wife's wedding ring. I've met with the owner, Zaven, several times throughout the process, and he has been incredibly knowledgeable and generous with his time. He never rushed me and took the time to explain every detail so I could make an informed decision. I even brought my wife in on a separate visit, and Zaven patiently went through everything all over again, explaining the differences between natural and lab-grown diamonds, discussing the pros and cons of each, and answering all of our questions without ever making us feel pressured. His goal genuinely seemed to be helping us make the decision that was best for us, not simply making a sale. When you're spending a significant amount of money on luxury jewelry, this is exactly the kind of customer service you hope for honest, transparent, educational, and patient. I highly recommend Burbank Jewelry Outlet to anyone looking for quality jewelry and exceptional customer service. I'll definitely continue coming back for future purchases.

I reached out on Yelp to ask for a quote to set a pair of loose diamond round earrings in 14k white…read moregold. I was quoted $300 for 1.5 carat total weight. Please keep in mind, at the time of the quote, gold was valued at $5100 per ounce and when I visited, it dropped to $4600 per ounce. I came in, and was told it would be $400-$450 because my total carat weight was in actuality 1.58. I let them know about the estimate I received, to which she angrily said, this is why I hate it when they do online quotes, because people don't know what sizes they have. And then she also got upset because she doesn't know who gave me the quote because of the way Yelp profiles are set up. My mistake for the sizing, but it's not even a full 1/10th of a carat weight. An extra $100 for 0.08. I would understand an increase relative to the weight, had it been 2 total carat weight, that's completely reasonable at half a carat per $100. She said it costs $200 to source the settings, and it doesn't include the labor to polish and clean the item. She started stuttering when she was trying to justify the pricing, so I knew she was lying. A quick google search tells you differently, and they have access to warehouse pricing, so let's be real, she chose to arbitrarily charge more because she felt like it. I left and went with another local jeweler, where they gave me the exact same setting for $300. Don't take what they tell you at face value, do your own research, and make sure you don't get swindled by this business trying to take advantage because they think you don't know any better.

Maria and Jerry are the best. I started my jewelry business a few months ago, and they've been…read moreincredibly accommodating and supportive every step of the way. Not only do they handle casting beautifully, but they also have so many connections within the industry and have helped me with stone setting, sourcing stones, polishing, gold plating, rhodium plating, and more. They're always willing to answer my questions, no matter how small. I also work a full-time day job, so getting to the jewelry district during normal hours isn't always easy. They've gone out of their way to accommodate my schedule by allowing Saturday drop-offs and even helping coordinate courier deliveries when I can't make it in person. Before finding Maria and Jerry, I had two bad experiences with other casters in the jewelry district that honestly made me feel discouraged about continuing jewelry making. Working with them completely changed that for me. It really is true that sometimes all you need is one good team in your corner. They are genuinely kind people, and I always enjoy chatting with them. Maria is especially organized and extremely responsive over text and email, which, in my experience, is rare in this industry. They've produced sterling silver, 14k gold, and 18k gold pieces for me, and I've been happy with all of them. I'm honored to continue working with them and learning from them :)

I am a new jewelry designer in Los Angeles. I initially came to Maria's Sterling Casting shop with…read moreseveral pendant designs that I wanted to be cast into sterling silver. Maria was very patient. She took time to explain the sculpture-to-finished cast process, which was entirely new to me. On top of that, Maria advised me about how I could use certain finishes to bring out all the details I had worked into my designs. To really do that for me, Maria needed to adapt her work to my materials and workflow, which she so graciously did. In short, I came to Maria's shop without a practical clue about jewelry production and Maria invested in giving me a crash course of the entire process and in optimizing her production to fit my needs. When Maria showed me the finished pieces, I was filled with an unbelievable amount of pride and joy. I couldn't believe these were my designs. Each detail was captured beautifully. Every crease, rhythm, and texture was visible just as I envisioned it. I thought my first experience with a casting house would be rocky as I have heard many complaints about quality, consistency, slow turnaround time, poor work ethic, and poor communication. I was happily surprised with Sterling Casting! Maria was a pure joy to work with. If you're an independent artist like me looking for consistent high quality work, from a professional shop that delivers good customer service, then do yourself a favor and produce your jewelry with Maria's Sterling Casting.

Great online shopping and I was able to chat and inquire about inventory ahead of in-store…read moreshopping. I had a wonderful time in the store and found exactly what I wanted at the price I wanted. I appreciate the wonderful hospitality and customer service. I will definitely be returning for more jewelry.

*** Buyer Beware*** I purchased a 14k gold rope chain from here for about $1800, about 3/4 days…read morelater I wanted to come in and return the chain, unworn, with the original receipt, and box. I decided to return the chain because I wasn't satisfied with the quality, or weight of the chain. On their website it says they do refund up to 30 days with receipt and unworn. When I went into the store they absolutely refused to refund the chain and told me they do not offer refunds, I brought up their policy on the website and they told me that it Dosent matter and they don't do refunds they only do exchanges. They then tried to upsell me on other chains that were $1000+ more than my original budget, when I finally decided on a the chain I wanted to exchange, it was a 10k chain, that weighed 3 grams more. They gave me the chain for the same price, about $1800. After talking with other jewelers in the area I had learned that the chain they exchanged for me was worth less than the original chain, it weighed 3 grams more in weight, but it was only 10k, meaning there was less gold in the new chain then the original. Please beware of these shady business Practices, lying about policy's, and not honoring their posted policy. Don't make the same mistake as me and pay in cash as they WILL NOT refund you under any circumstance. Use a credit card that way if they pull the same shady tactics you can reverse the charge with the bank.

We were referred by my aunt Zaida, and my cousin Mariel and her husband Matt. Matter of fact, it…read morewas a family affair when we visited the first time to choose my engagement ring and wedding band back in 2016. Superb service, excellent selection, quality and fair prices for loyal customers. We came back 5 years later for an anniversary band and then again for a pair of gold hoops with diamonds when we stopped by for our regularly scheduled ring cleaning service. And now I am happy to be sending my son Nathan to them for an engagement ring! I hope that Lupe helps him find what he wants or they can design a custom ring. I trust that they will take care of him like family as they always have with our family. Imagine that! Three generations of our family have been coming here. Wow.

About six months ago, I popped down to the Jewelry District downtown at the suggestion of a friend…read more I had finally made the decision to buy an engagement ring for my partner, and was immediately overwhelmed by all of the vendors. Spoke to dozens of people at different kiosks and felt so overwhelmed and confused, until I came across Loyal Jewelry. I know that the district isn't really a place where you get 'customer service', as they deal in high volume and get straight to the point-- but after talking with Lupe for ~10 minutes she gave me a solid scaffold of things to know about the ring that I was putting together. She was very friendly, and so helpful during the process. Ended up coming back to Loyal Jewelry a month or two later with my partner and getting some more details-- Lupe again was above and beyond with answering questions and showing us different options, *without* being pushy. Finally a month or two after that I went back and purchased the ring ( I know that it can be annoying having someone seemingly 'window shopping', especially at a high volume place, but never felt like a second class citizen or anything). When I went to pick up the ring, I was pleasantly surprised to discover that they had sourced a better stone than I had initially picked out-- absolutely stunning an was greatly impressed by this pleasant surprise. Turns out my partner loved it as well and after getting an emphatic 'Yes!' when popping the question we are so happy and thrilled that we got more than what we wanted, *and* at a great price! Will 100% be returning for any of our other jewelry needs in the future and have relayed the advice to friends in person to make the jewelry district a little less intimidating. Thank you so much for the time and friendliness and overall experience in buying an engagement ring. I know I'm a drop in the bucket when it comes to their sales, but the process was so smooth and they gave me the attention and time which was so unexpected.

Aida was incredibly kind, patient, and helpful today. I never felt rushed or pressured, and was…read moreable to trade gold jewelry I no longer wear for a beautiful 14k gold necklace. She also re-set a stone for me and turned it into a pendant for a necklace. The process was smooth and efficient. I will definitely send my friends to her, and I have even picked out a few pieces to send to my husband in case he wants to buy me a present :) (and we arranged it so that all he has to do is call, give her the specs she wrote down, send a zelle deposit, and roll up to the curb to pick it up! How easy is that???). Overall, excellent experience.

They are always very honest and helpful when it comes to buying jewelry. We purchased or beautiful…read morewedding rings and other pieces. It's the only jeweler I trust in downtown Los Angeles

Ron Lim and the team at The Lim's Jewelry Co. delivered true five-star customer service and…read moreprofessionalism. From the first day we met and communicated, Ron treated me like family, sincere, upfront, and no gimmicks. The level of honesty, craftsmanship, and care truly stands out. If you're looking for quality diamonds, custom one-of-one jewelry, and a jeweler who puts family and relationships first, I highly recommend Lim's Jewelry. Thank you again for the outstanding experience.

The Lim's Jewelry Co was an absolute amazing experience…read more They were the second store we encountered when we initially entered the jewelry district in LA. They made such a great first impression from us that we ended up giving them our business. Let me first preface that this area is filled with a lot of interesting characters. We were judged by another jewelry because of the way we were dressed and that left a sour taste in our mouth. A lot of the shops are pushy, often looking for just a sale rather than building that potential lifetime connection. We only have positive things to say about the Lim's Jewelry Co. Ronald, the son was so kind, patient and lenient - the kind of person that makes you feel more of a friend than just another walking check. We initially left his booth at the beginning because we wanted to see what caught our eyes, our intent from the start was to buy something that day. Ronald and his family left such a great impression on us that we will now strictly source jewelry and watches from him and his family moving forward. We fiancé bought me a beautiful white gold necklace. (Pictured). We ended up buying a few items. We are very happy with not only each piece, but also the customer service we were provided. A great experience. Not pushy. High quality pieces. A lot of items in difference price ranges, so there's variety! They definitely earned a lifetime customer.