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    Kim's Key Lime Cookies

    5.0 (1 review)
    Open Open 24 hours
    Updated 3 months ago

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    2 years ago

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    Kim H.

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    Sweet Escape Cake Company

    Sweet Escape Cake Company

    4.1(88 reviews)
    14.2 km

    I ordered a three-tier military retirement cake with about two weeks' notice, and the entire…read moreprocess was easy from start to finish. The online ordering process was simple and straightforward, and I was able to provide detailed instructions along with reference images. The cake turned out absolutely amazing. It was chocolate and vanilla with no filling, and everything came together beautifully. The final result looked incredible, and it tasted just as good as it looked. For a fully custom cake of this size and detail, it was also very affordable, which was a pleasant surprise. Pickup was smooth and stress-free. The service was excellent the two cashiers were friendly, and we only waited a few seconds while they grabbed the cake, showed it to us, and boxed it up securely for transport. While we were there, we also tried a few of the goodies in the shop, and those were amazing as well. Huge shout-out to the baker who made this cake, she absolutely slayed it. I would highly recommend them for custom cakes and special occasions.

    So, please do not ever go here should this be your first time ordering a cake. God forbid you don't…read moreknow how their process goes and you call on a "busy Saturday" to ask for clarification and are ready to pay. We had our cake tasting in April, which was a nice experience and we needed time to decide on whether we wanted to go with this company for our event. Fast forward May, I called yesterday and was hardly greeted by Gail, who stated "We have no record of your quote or anything on file for your cake." - Then I was told by Gail that Ashley would reach out to me. Ashley does and tells me to email their email to complete the booking for our birthday cake. After I email... Scott's delightful response was " Alyssa, I'm not sure what this is in regards to. Scott" So, of course I text Ashley back to inform her, that not only is Gail confused but Scott is too. I called her, no answer, then I called the store and spoke with Danielle. After bringing Danielle up to speed and asking her for the next steps, and even asking why everyone seemed to be so abrasive when I am just asking for the next steps. Her excuse was that "Well it is Saturday and we send out thousands of birthday cakes, wedding cake orders out, so we are really busy. I have been here 17 years and Saturday is the busiest day, so we have policies and everything is on the website." I then asked "is this a good reason to be rude to someone on a busy Saturday when they are just trying to book?" - Ladies & gents... long story short, "Yes" that's every reason for them to be extremely rude and abrasive to customers, because we all should know their 145 step process and exactly what to do. After 17 years you would think their staff would learn professionalism and how to serve others. The whole booking experience is unpolished and confusing. Do better, and be polite to the very customers that keep your business "busy". And if your process was so seamless, then I definitely would not be calling with so many questions. I would never recommend this place to anyone, this experience was unacceptable and extremely disappointing, the owner needs a better team. I've had a better experience at the local Kroger for a $30 sheet cake than here. I wish this experience on no one, especially for celebrations needing a cake. Support a business that appreciates you as the customer and is willing to educate you no matter how "busy" they are and important they think they are. Save your time and money. Do not order from this place.

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    Kim's Key Lime Cookies - desserts - Updated June 2026

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