At this salon I have gotten regular manicures, gel manicures, eyebrow and lip waxing, and a deep tissue massage.
This review is an accumulation of three years of going to this nail salon. Being that it was a block away from my college and didn't have a car until this year and settled for this place out of convenience. I've had mixed feelings about this place for 3 years, so I've separated my review into positives and negatives; gave it 2/5 because unfortunately the negative outweighs the positive!
Side note: This review is 3 years too late, I am new on Yelp, and I haven't gone to this place in MONTHS (and will never go back) but I need to share my experience. I
The positive: I have had a few plain manicures I got that were just okay. Nail polish selection is mediocre. There was also a year that I was frequently getting gel manicures (gel nail polish, NOT the monster nails), and those were always great. They were also able to give me a french tip on them for me, which I adore! (I honestly wish I knew the name of the woman who would do it for me, she consistently did a good job and very sweet.) Also one time around christmas time they gave me a "free gift," after a manicure which was a calendar and lotion. Which I thought was just so sweet! Speaking of sweet, the receptionist, whoever it may be, because it's never really seems to be the same person for me to remember, was always nice and polite. I've also gotten a massage, and it was okay. The actual location of the massage area is downstairs, which was surprisingly pretty nice. There was calming music and nice decor. The rest of the experience falls under negative, so read more below:
The negative: Like I've said above, I was mainly going to this place because it was so close and whenever I had a break between classes I could just run over there and get my lip or eyebrows waxed, I would never make the trip to there if I was in another area. The wax work was inconsistent, ranging from: just okay, mediocre and just plain horrible. Most of the work was "just okay to mediocre", until the day it got HORRIBLE. This woman took a chunk of hair off top arch of my left eyebrow, and she brushed my hair upward so when I looked into the mirror it look fine, until later in the day I brushed my eyebrow hair in its natural direction and I had a chunk missing! :( I wanted to cry. It's been months, to this day, the hair has yet to completely grow in. Since then I've had to learn how to fill them in with eyebrow pencils, and spent a whole bunch of money on eyebrow cosmetics, because a) I was a newbie and did not know what I was doing or what color matched my eyebrows b) I have thick dark eyebrows, and never felt the need to have to fill them in... until now. Another negative experience was after getting a wax job, I typically paid in cash, but this particular case I brought debit card. For some reason there was a whole ordeal for me to even put the tip on the receipt and apparently was told they do not allow tips to be added to debit purchases; which is unheard of anywhere I have ever been to! The woman who did my job was just so incredibly rude and obnoxious about it, making a scene as if I was purposely not trying to pay her tip. I was so embarrassed over the whole ordeal! She was just horrible to me, every time I came in after that she always shot daggars at me with her eyes! SO UNPROFESSIONAL! I took very big offense to this especially since I am a generous tipper, and because of some shop rule that I was unaware of, she made a point to embarrass me! She got her tip in the end, but still manages to give me dirty looks! What a broad... Again, I wish I knew her name, but all I can say is she was the only non-Asian woman that works there, she had some type of slavic accent if I remember correctly. Back to the negative part of my massage experience: I've gotten a lot of massages in my life time, and it has never been so awkward as it has been at Kim's. I like my massages in SILENCE, the only thing I want to hear is the music, my bones cracking and sound of my own breathing. This woman was nice, but she just wouldn't stop talking. Needless to say I will never go back here for a massage, I will stick to my usual spots. (I got the massage as a gift certificate from a friend, I never thought once to come here on my own.) The massage in general was not satisfactory because she insisted on doing my thighs which I thought was unnecessary especially since I said I mainly wanted it in shoulders and back.
Overall this place is just overly priced and the work is inconsistent, which I hate. I want a guaranteed happy and satisfactory job, but this place is just not that. Maybe I've just been unlucky but my honest opinion is if you come here for anything but your nails done, I would advise you otherwise.
Location is easily spotted and on a busy street.
Venue is clean and pretty.
Staff members: Most are sweet and one is just MEAN.
Work is INCONSISTENT. read more