It's not the cleanest looking thrift store.. but it is a thrift store that serves its purpose. On…read moremultiple occasions I have found sweaters and jeans, many which are brand names. If i'm being honest, I very rarely will buy clothing at full price from a retailer unless it's a special event. With the cost of literally everything else being expensive, I feel like clothing is one of the areas we can successfully get bargains on. The shelves are a bit chaotic but they do have lots of items. It's always fun to browse and see what you might find-- sometimes even brand new in box! We bought my daughter a kids scooter which retails for $45 and was $14 bucks here... you can't go wrong! I will forever love thrift stores.

This place is disgusting and should be closed. The people working there are clueless and not…read morehelpful. The store is dirty and merchandise is thrown on the shelves will nilly. They could take some help from the Salvation army on Erie Blvd. Merchandise is clean and sorted out on the shelves. I do stop in periodically to see if it has gotten any better but so far no. Not sure if the dressing rooms are open but when they were -nasty. Outside on the side dock, you can see stuff thrown all over. Cig butts and trash everywhere. Not sure if the people working there are all doing community service but obvious no one cares, and management obviously doesn't either. Seeing how they take care of stuff donated, have chosen to take it elsewhere. The irony of it is, this store is located in the former Leo & Sons Supermarket, these were people who cared about the community and went out of their way to help those in East Syracuse. This is such a pathetic replacement.

Staff usually very helpful and I always find what I need. Recently tried to made a return, as the…read morepants shrunk an inch or two shorter after washing (on cold and line drying) before I'd even worn them. Store would not take them back or refund me in any way shape or form even with the receipt (only a few weeks old) and the card the purchase was made on. Item was from that season, still in stores, unworn, and listed on the receipt. Out 40 bucks and stuck with high-water pants. Not trying to cheat the store, just would like to see more of a helpful policy for very reasonable situations.

Old Navy is a great store in an awesome plaza. It is located next to some pretty big name stores…read morebut it holds its own. Its your normal style Old Navy but it also has some great deals, check it out if you are in need of some good quality cloths.

Great people and great service. Had alterations ready when they promised, at a reasonable price.read more

Awesome personality and quality of work is top notch. work done on a timely manner. Very neat and…read moreclean shop.

I forget to check in when I'm on a mission. My daughter-in-law introduced me to Once Upon a Child…read morewhen she was first pregnant in 2021. I have shopped here for both grands ever since. The Syracuse, NY location is bigger than the one in Concord, North Carolina. They moved and we have been to that one to trade in and shop as well. Syracuse is very organized, well stocked, with plenty of variety from newborn up. Prices are very reasonable and they have special price days for specific items. There are plenty of friendly, helpful staff to assist in locating what you are looking for. Lightly used clothing, shoes, accessories, toys, and more. I still shop here and ship to them. The savings are more than the postage. Great place!

I love the concept of this store and visited once to buy and once to sell. Each time, my experience…read morewas not that great because of poor customer service - there were four or five people working behind or near the counter, and none of them greeted or acknowledged me and carried on with their personal conversations amongst each other or ignored me to continue sorting through clothing and such. As a seller, I left with what I can only describe as a bad feeling. I brought in six bags full of clothing and a pack n play. After a few hours, I was alerted that they were ready to settle up. When I returned to the store, one of the workers brought out a bin with a small stack of my clothing and told me their offer. This person then explained why they weren't taking more of my items, but it seemed as if they were reading from a script and I felt like I was being lectured to because of the tone that was used. The pack n play was taken out of its bag and not packed back up properly. I should add that I went to the store with my baby in a stroller. I struggled to grab all 6 bags, the pack n play, and wheel the stroller out of the store and all the employees just watched me. No one even offered to open the door for me.

Brought my reluctant son here, he left very happy as the nice woman who waited on his treated him…read moreso well.

My fiancé and I went in looking to get tuxes for our wedding party. Steve took great care of us…read morefrom the very beginning. He gave a lot of great advice and showed us many different selections. Great variety and prices. Great experience!

Not worth shopping or selling…read more Selling: When you drop off your items, they ask you to come back in 3 hours! Even when no one is in the shop. They might accept 10% of what you bring in but you'll receive less than $2 for each item. Last week they bought ten items (jeans, maxi dress, etc) for $16. They also collect a lot of information about sellers: name, phone, email, and residence address, yikes. Better to just give your unwanted clothes to your friends, family, and neighbors or donate to a women's shelter. Shopping: Full of plastic; barely a natural fiber in the place. Cotton is about 5% of the store, rarely see linen. Silk, wool, and cashmere are not sold here. Items are also highly patterned with flowers and geometric patterns. Out of the three times I've been here, I've only ever purchased one cotton shirt. The shirt was about $13 so cheaper than new but 2x more expensive than even a silk shirt at a thrift store.

Brought in clothes to sell. Was offered $103. Then said I couldn't get cash and had to wait for a…read morecheck from the owner? She wrote a post it note to him to do the check. Didnt feel professional and if it says "cash" then it should be paid that way. Still waiting on check.

Sitting in the parking lot after taking my grandma. Wayne greeted us and was friendly and…read moreinformative and then Dawn fitted her and brought out options. Huge selection of options including their sales wall. Will absolutely be back here.

What a great first experience at Fleet Feet in Syracuse. I live about an hour away so I don't come…read morehere often; in fact I've never been here. they have great reviews and I needed new running shoes, so I made the drive. I did not have an appointment but I could see why they ask you to make one, all of the fitters were busy when I came in. I was immediately greeted by Kinyorda, who is so cheerful and helpful. she helped me process a return for something I purchased at the Boilermaker expo, even though I didn't have a receipt. Harper was my fitter and she was very thorough and kind. I came in the store thinking I wanted one thing, and she helped me determine that I needed something different. Although I did try on the shoes I initially wanted it wasn't the proper fit for my foot. Harper did a full scan of my foot and asked me all sorts of questions about what kind of activities I did. I ended up trying five or six pairs of shoes before we found the right ones. Harper was very patient and knowledgeable about the shoes and their different benefits. I cannot recommend Fleet Feet enough. I had a great experience and will be back when it's time for my next pair of sneakers.

Here are the reasons I ultimately didn't go with them. It basically boils down to customer service…read more I scheduled an appointment and put my gowns I wanted to see in my cart for them to show me - all in my budget. When I walked in the door, I was ANXIOUS. I didn't bring my bridal party. I brought the two people who spend the most time with me - my 24yo daughter and my 5yo son. There was a Black-American employee that when I walked in, looked at my son and said loud enough for me to hear, "Oh, here we go" as she rolled her eyes. No one really greeted us at all. The girl that worked with me was sweet. It was her first day and she was very kind and caring. She told us to browse, but it's not like we knew where to look, what sizes, or designs. I've never done this before! My 5yo was the one that took the lead and pointed out dresses he thought were pretty. Ultimately, she only showed me 3 of the 12 dresses I had picked out and only 1 was within the budget I identified. All the ones that were in my cart were also within my budget that I could purchase same day. Although she was really sweet, did her high pressured sales tactics, I had made a clear statement that I wasn't buying anything for 24 hours after the appointment and I was sticking to it. The dress I was stuck on was the one the 5yo picked out. Kid has taste! Upon leaving, we had a nice chat with the rest of the ladies (except the Black employee who cut her eyes again and left), where I learned that they no longer get a commission. If you want to tip, take cash! Ultimately, I bought my dress elsewhere mainly because I was really clear on my budget and what I wanted to see and it really wasn't followed and as well as how my child was regarded. He was well-mannered, polite, and sat quietly until asked to help pick a dress. It left a really bad taste in my mouth.

Found the dress of my sisters dreams at a great price... BUT.... Service was severely lacking…read more There are no seats for your friends or family to sit in - we were asked to sit on a shelf. The try on experience was not fun.. we had a scheduled appt and felt SO rushed the entire time, the try on rooms are one right on top of the other- nothing private or calm about it. You're crammed in next to everyone else's wedding party and it was just chaos. The stylist was very blunt and kept saying things like "you won't like this one" "this isn't the one" "I don't know why you'd pick this ugly one" "people ALWAYS choose the first dress they try on" which we didn't do, it was actually the third.. but the constant comments took away from the special time. Even the stylist next to us was rushing her bride saying "you won't get through all these dresses, you're only allowed five" We left and my sister got in the car and felt like wow that didn't go how I dreamt it would. What a shame. If you're looking for a budget friendly place- it's okay.. just know what you're going to get going in.. because it certainly isn't a great special experience. Really disappointed.

DO NOT WASTE YOUR TIME!!! I cannot emphasize this enough…read more If the store does not have enough money to buy product from customers, PLEASE make that clear via Social Media or your website so we don't need to waste our gas and time. I came in 2 days ago to actually shop for a pair of shorts. As I was checking out, I had asked a worker what they were looking for in terms of styles. I was told men's clothes (which I will mention was emphasized) and summer clothes. I came in today with items the worker had just described to me as needed (including Lulu Lemon, Urban Outfitters, and other "on trend" brands). They took 3 men's shirts that my boyfriend destroyed. I honestly was thinking those would be passed on. The other 4 bags worth of clothes I was told were "too worn" or "not what they're looking for". After leaving, I noticed my clothes were still folded the way I had before bringing them in. Not to mention they mixed up my bags with my mother's bags and told me that "ya that happens". Screw this place.

The store itself is very organize & the staff has been helpful each time I was at the store…read more However, I have brought in things to be sold at this location & I noticed the bag seems to be completely untouched when I pick it up. The same clothes are, top-to-bottom, in the exact same order & folded the exact same way as I left them. An unfortunate waste of time in terms of selling.