Easy access and parking. Wait times are not terribly long. Have just been frustrated with their…read morenew technology portal. It's made it so the doctor was not receiving messages to communicate with me about some urgent health issues. That glitch messed up a whole lot of things on my end. It's all up and running and working now, but it was not a fun moment to go through when they were doing that transition. Otherwise just like typical clinics, the place is clean. Sometimes busy sometimes not. They are fairly efficient at getting people checked in for their appointments.

I have been going there for over 20 years. I have seen several doctors there and all have been…read moregreat.

Billing is the worst. The VA is not close to me and referred me to PCHS. Everything was a hassle…read more PCHS constantly tried to bill my Tricare insurance vice the VA multiple times even though I told them to remove Tricare insurance from their system. It cost me hours of personal time and I decided change clinics. Now over a year later I get another bill from them and they charged Tricare AGAIN. When I called and told them about their mistake, they said only the CEO could change billing. I asked that they do that and they have ignored me for the past two weeks. I paid because I did not want to go to collections. I thought civilian care would be better, but never expected it to be so much worse than military health care. Gettig a bill over a YEAR later is insane. Never going back and would not recommend to anyone.

If you have a feature to hold your place in line and get a call back it should only make sense that…read morewhen someone chooses that option, you should call them back or just take it off of your hold menu so people stop wasting their time waiting for a response- thank you

I am a 61 year old in relatively great health, although have back issues and a successful kidney…read moretransplant in 2018. I do not have high blood pressure or cholesterol. I filled out the 20 page documentation to be seen by the Physician Assistant - waited a few days and received a cold voicemail from the front desk stating that because of my health, the PA would not accept me as a new patient, although their website offered as this provider being the only one who was accepting patients over 5. If you need care, stay away from this clinic. I didn't realize providers who accepted new patients screened out those whom they took an oath to help.

Great physicians and support staff . 20 plus year patient. And they run on-time without me feeling…read morerushed.

Dr Holly Christy treated my coccyx/tailbone, discs in my neck and back, and my legs. After 20+…read moreyears of pain and discomfort, I have ZERO of both now when my back is flexed, when sitting in my desk chair for extended periods of time, walking up and down stairs, etc. And before that, she relieved a ton of cranial pressure and other tightness in my face. I feel like a million bucks and I can't thank her enough for everything she has resolved to date.

My daughter has been sick for a long time, and we have seen 'expert' after 'expert' to attempt to…read morefigure out what's wrong with her. Most doctors have been treating her symptoms rather than the root cause. Element 7 took the time to really get to know her, understand what's wrong, and order tests that I had begged other doctors to run (and they would not). Turns out my daughter has co-infections from Lyme, hypermobile Ehlers-Danlos, Mast Cell Activation, and Kidney Stones. She is now being treated for the things that are actually impacting her, and she is getting better! I truly believe that the Doctors at Element 7 have helped save her life, and for that, I am forever grateful. I highly recommend Dr. Holly Christy, Dr. Rachel Harmon, Dr. Brianna Cardenas, and Dr. Lorin Boynton - these are doctors who truly care about their patients.

My PCP is Mark Taylor and both my husband and I have excellent service with him and his medical…read moreassistants! Yes, there was that time when the front desk paid more attention to the person on the phone than to me

I've been seeing the Doc for a few years now and it was hard to find another doctor like doctor…read moreKina who is spectacular but now retired, but doctor Lehmann has filled the bill. I here so many people speaking of patience in a doctor and listening as being important qualities. Doctor Lehmann has both. He was at the doctors clinic, but wanted more time with his patients so has now opened up shop at Vintage Direct Primary Care in Poulsbo. He not only has more time with patients but also charges less for tests and scripts. He's worked hard to help me with multiple medical problems and Gina his nurse is very kind and caring also.

I'm surprised to see a negative review for Pacifica and even more surprised by the context, which…read moreis the complete opposite of everything I've experienced in over 3 years of care with this team. They are ALWAYS available, whether by phone, video call, or in-person visits. I have seen all of the providers and can't say enough good things about each of them. The office staff has been fantastic - all calls and questions are answered, and the follow-up is thorough. I love the addition of dogs in the office - what a perfect buffer to an otherwise potentially anxiety-inducing experience. This is a very personal experience, unlike any other I have had in the past. I cannot recommend this practice enough - if you are lucky enough to grab a spot!

I loved my doctor and her starting this business several years ago. I supported her when she…read morestarted out moving from the doctors clinic to what seemed like an amazing new clinic. She told me she shouldn't tell me about it but she basically stole me from normal healthcare. I liked her. She was smart and capable. The sad news is every time i went to the new clinic and I arrived for an appointment it was new staff. They were always rude. This should've been a red flag since I had appointments 5 times or more a year. I was told when the clinic started there would be video calls and care from afar and paying this monthly fee on top of the doctor visit fee would be worth it. Unfortunately it never was. Only during Covid did the video calls happen and half the time the Dr never showed for the appointment. I did appreciate that before they expanded my needs were met when my Dr was out of the office. Fast forward to POST COVID. More new staff and a new office on Bainbridge. You'd think quality of care was going to be better...wrong. More new front office staff. Staff that hung up on me after I heard champagne pop and laughing in the background. I questioned them on if they were having a party. They hung up on me. I was in a medical emergency and got hung up on. And I pay a monthly fee to ensure said care. I barely heard from my doctor since post Covid. The staff is rude and unhelpful. They cancelled my appointment 3 times and I received a letter stating my doctor was terminating our medical relationship. I'm fine with this as I've had to take entire days off to make their appointments to then just have them cancelled. They have dogs in the office and at first I thought oh good I can take my dog to my appointment to have the doctors dog try to attack my dog. Bottom line is dogs in a medical environment isn't okay. I wish it was. But it's not. Yet the dog is still there. It's sad to see a good physician become what they are now. Staff won't support as promised, appointments cancelled last minute and with 5 other doctors I was hung up on when I had a medical emergency. We'll see if they stop my charges of the "monthly fee" to get no care on 1/1. I hate having to fight for good care. I liked my doctor. But her staff.... And the inability to take care of someone seems a high price to pay without actual care.

Dr. Hawley has been our doctor for many years. She's thorough and yet also calm and reassuring…read more When my daughter had a medical scare several years ago, she was so quick to get the ball rolling with specialists. She's personally called more than once to check on a child or to clarify something on labs and paperwork. I have 5 children and am confident my kids are getting the best care.