I contacted East to West with a request for a 100 hour supercharger scheduled maintenance for my…read more2008 Sea Doo RXP-X 255. Having had to chase down my previous mechanic in order to get his attention and any sort of work done on my toys, it was a breath of fresh air to be welcomed with professionalism from the very first attempt at contacting this business. All of my questions were answered thoroughly, communication was timely and consistent, the schedule was adhered to, and I ultimately have the little water rocket back on the waves. Being a somewhat mechanically minded individual, it was also nice to be able to see the well used parts which were replaced during the recommended service interval for this extremely high output setup. A full discussion was also offered recapping the work and the outcome. All around, this was an exceedingly top notch experience in an industry which can oftentimes be cumbersome and frustrating to deal with. I can and will highly recommend this growing local business right here in Lake Stevens. I tip my hat to a job well done!

Quality service and craftsmanship. Got me fixed up quickly at a great price. Would recommend to…read moreanyone for boat repairs!

these folks are top of the line in every way!! they we're completely awesome when i first came in…read moreto drop our prop off. its a hi end wake board boat so if its not right you can feel it.. they called me 4-5 days later and said they were finished! i remember thinking "right on, that was pretty quick! the price was right about where i thought it would be if their prices are fair! i went to go pick it up and i realized they close hella early (4pm) . i wondered to the back to find someone since i prepaid. he was absolutely outstanding in helping me after hours to get me this prop! he called the equily awesome front office folks at home and they used their hone computers to look up my prop and let me take it home!! yes the people are really great but the props they work on are 2nd to no one! they did such a perfect job you cant even tell it was ever damaged. thanks so so much the prop shop!! see ya next time!!

Overpriced and awful service. Best to buy online from someone else or eBay. I've never seen…read moreanything like this

I hate writing negative reviews, but our experience with Your Boat Shop was so serious and costly…read morethat I feel obligated to share it. We brought them a well maintained boat with no known transmission or drivetrain issues. They replaced our engine mounts but did not perform the alignment in the water afterward. Less than 20 operating hours later, our port transmission failed while we were underway in the middle of Puget Sound with our 3-year-old and newborn baby onboard. What followed was more than $25,000 in damage, repairs, towing, haul-out, inspections, and expert review. Multiple surveyors and marine professionals have since confirmed our findings: the failure was tied to misalignment after the engine mount work. This did not just cost us money. It took away over a year of boating with our family. We tried repeatedly to work with Your Boat Shop and hoped Dirk would take accountability, or at minimum engage in understanding what happened. Instead, Dirk declined to participate in the investigation and ignored our calls. The burden of investigating and repairing the damage fell entirely on us. This was also not an isolated concern. We had referred friends to Your Boat Shop, and their boat was also damaged after work performed there. They ultimately had to have the work corrected by CSR Marine, over $10,000 in damages. Mistakes can happen. What matters is how a business responds when they do. In our case, the response was deeply disappointing. I strongly urge other boat owners not to be fooled by the great reviews or attractive pricing. Based on our experience, I would not recommend Your Boat Shop for engine mount, alignment, shaft, transmission, or other drivetrain-related work. The risk and cost are far too high.

I hired Your Boat Shop to replace the engine mounts on my motor vessel. Less than 20 operating…read morehours later, my port transmission (w/ 1,000 hours) failed while underway, ultimately resulting in more than $25,000 in repairs. What makes this especially concerning is that before the engine mount replacement, a pre-purchase survey and gearbox oil analysis found no evidence of transmission distress, abnormal wear metals, drivetrain vibration, or shaft-related issues. The transmission failure occurred only after Your Boat Shop performed the mount replacement. Following the failure, Harbor Marine, a ZF-authorized service facility, documented approximately 0.010" of coupling misalignment and found the port shaft seized in the cutlass bearing. An independent SAMS-accredited marine surveyor later documented extensive internal transmission damage and concluded that the transmission-to-shaft coupling was grossly out of alignment following the engine mount replacement (SAMS report attached). The surveyor's opinion was that the failure sequence was precipitated by shaft misalignment after the recent mount replacement. What concerns me most is that this was not the only alignment issue associated with this shop. During my claim investigation, I reviewed documentation from CSR Marine involving another vessel serviced by Your Boat Shop. CSR found significant engine misalignment and concluded that the shafts appeared to have been reinstalled without properly aligning the engines, requiring substantial corrective work--over $10,000. CSR images and cost to repair attached. Equally disappointing was the response after the failure. Your Boat Shop was notified and given the opportunity to participate in determining the root cause but declined to become involved. The burden of investigating the failure fell entirely on me. Although my insurance carrier could not cover the loss because the work predated my policy, they still paid for towing, haul-out, and independent expert inspections needed to determine what happened. A routine engine mount replacement was followed by documented shaft misalignment, a seized cutlass bearing, catastrophic transmission damage, and more than $25,000 in repair costs. Based on my experience, the independent findings, and the shop's unwillingness to participate in the investigation, I have no confidence in the workmanship or accountability demonstrated by Your Boat Shop or Chris Tomlinson Marine Services and would not trust either company with any work on my vessel.

My boat had been poorly stored for almost three years(Pacific NW moisture had gotten everywhere)…read moreand the engine was nowhere close to being able to start. I called Keith, the owner of Blue Ridge Marine, and he got me in immediately. He was honest about what would be needed and made me feel confident they would be able to get it running. 72 hours later, he gave me a call that everything was fixed. The price was very fair considering how much had to be done. Keith also took the time to explain things I should look out for, what I'll need done next year(nothing) and the following years. His mechanic has been working on Mercruisers for decades and is considered one of the best in North America. I cannot recommend Blue Ridge Marine enough. I live in Seattle, but it is well worth it to drive out of my way to get my boat worked on by Keith. (They have moved to just a few minutes north of Marysville)

Not impressed, I called based on referrals, left voicemails and no answer. Poor customer service…read morewhen we can't start a conversation.

Charlie said he would fix my outboard in a day if parts were available. He wanted cash, half in…read moreadvance.He showed up at the arranged time, collected half the cash worked 30 minutes taking things apart and said he needed a part. My understanding had been that if he couldn't get the part, we would wait. The part was available near by, but Charlie said he had other customers waiting. Asked for a refund, and was told that cash would cover a call out fee. He went right over to another boat in the Maina. He total took advantage of us.

Charlie is a magician with older outboards. He has been keeping my Johnston 140 2 stroke fresh for…read morea few years now. I know that if I took it into a big name shop they would just say it's a lost cause and try to sell me a new motor. In this case I have an older fishing boat and it does not justify a re-power. We have had a little trouble with new parts but Charlie has come through every time. His prices are more than fair especially considering the alternative. Just call him and do what he says.

Trust these guys. Period…read more Paul, Andrew, and crew are skilled, efficient, diligent . . . and above all--honest. I just reviewed and paid my final invoice after installation of a Victron 900 Ah capacity battery system and extensive re-work of the electrical system on my 45' vintage sailboat. Although the final amount was higher than their initial estimate, this was completely expected and acceptable because every add-on job was discussed with and approved by me in advance. Labor was recorded not by the job as-a-whole, but by each day separately, in order. Each entry noted that date, exact time spent, and a highly detailed description of that day's work. The time matched what I would have expected for the work. It was clear that time was recorded daily rather than hindsight reconstructed by memory when drafting the invoice, long after the work was done. Additionally, each part included the brand name, description, and model number. Wire and other parts were listed by size/type rather than collectively. Moreover, there were no time (labor) entries for a handful of phone calls, in-person on-boat pre-work examination and post-work instruction on equipment and systems, with Q & A. After working with the public my entire career, I've learned that you can't teach people how to care. Paul and Andrew absolutely do. Plus, they're just great guys. I'm thrilled with the quality of Heritage Marine Electric's work and would enthusiastically recommend them, regardless of how small--or large--the job. Thank you, Paul, Andrew, Lori, and crew, so very VERY much!!

Knowledge and quick responses by owner and staff. Sorted out reverse polarity issues and also…read morereplaced inverter that was over heating!

Jim and his daughter performed a survey on our 2004 Jeanneau 43 DS Iridium (now Ginger). They both…read morewere very thorough, professional and friendly and accommodating to our tight schedule. They made the survey and sea trial quite enjoyable and the report was excellent. I would definitely recommend their service. Thanks again Merrick Marine. Tony Ingraham s/v Ginger

We had Merrick Marine survey a 1970's full keel sailboat. They (he and his daughter) did an…read moreexcellent and thorough survey of the boat. They provided feedback and information as they went. A verbal summary after the process, and an extensive document at the end that included safety or regulatory related items that should be addressed, a list of other deficiencies and recommendations, as well as a list of notes and observations. The 39 page document included not only valuation and the aforementioned items to address, but a chart with seacock locations, purpose, and status, images of issues, and some recommendations on correcting some issues (for instance our boat uses Spartan seacocks, and Merrick provided a link to information on servicing Spartan seacocks.) While we will likely find and need to address issues as we begin our journey with this boat, I believe most issues will not be a total blindside, thanks to the comprehensive survey provided. I recommend Merrick marine for their thoroughness and their professionalism.

Over the last year my 1987 wellcraft has needed a few repairs to get back to full operation. The…read moreprofessional that worked with me was extremely competent and took the time to explain how components fail and how he can bring a solution. Tom replaced the outdrive, shift cables, starter, and winterized it for me. I'm very satisfied and happy I found a boat mechanic I can trust and support for any marine recommendation! Thanks speedway marine!

Great service and very accommodating. I would recommend these guys for any service in your boat…read more They're prices are fair too.