Thank you for having my body work done AHEAD of schedule! And allowing me to watch the progress online! YES, that was pretty awesome... considering that it's a service that solely serves your customers! Thank you for communicating with me any time I needed it... keeping in mind that anyone who answered the phone at any given time got answers for me. Lastly, thank you for caring even after I drove away... yeah... that's pretty awesome to know that after my work is done and paid for you are still there! read more

Accidents happen and if you are like me where I take such pride in my car(s), you feel like you just want to sell it cause it's damaged now and will never look as good as it did before. Recently I wiped out the side of my Maybach and was heartbroken. The damage was substantial. I was planning on trading it in once I got it back....until I picked it up and it looked like it did when I first purchased it! The professionals at King Collision in Pembroke restored "her" to her original glory and I am so very pleased. It took some time for the repairs but I can't say enough about the perfection of their work....it was well worth the wait! Not the cheapest but I wasn't looking for a "cheap job". I wanted it done right and King Collision did exactly that. NICE PEOPLE TOO. read more

King Collision Centers - Body Shops Near Me - Pembroke, Massachusetts

I have been utilizing their services a number of times and have never had any problems whatsoever. Also the person I need to complement is Adam for being so helpful. The office girls and the others in the back office are a credit to their organization. Thank you for being so kind. read more

A huge thank you to Mickey and all the staff at King Collision Pembroke! They went above and beyond to get my car repaired and back to me before I left on a two-week vacation. The repair is perfect and they detailed the vehicle inside and out to boot! I highly recommend that anyone who needs repair work on their auto go directly to King Collision Pembroke. read more

Minor accident, major headache. Everyone at King Collision was great. Kept me informed every step of the way. The work was excellent. They took care of everything. I recommend them highly read more

Caring and above-and-beyond helpful. My wife was in a car wreck and when every insurance and salvage company was trying to take advantage of us, Mickey at King Collision was an ally searching for solutions right along-side us. We were going through a hard time, and he earnestly helped. Thank you Mickey, we are grateful to you. We highly RECOMMEND anyone searching for a capable team to work on your vehicle head to King Collision in Pembroke. read more

The customer service at the Pembroke King Collison is very unprofessional! The shop failed to disclose damages to the insurance company, making me pay for damages upon pick up. Poor communication. Find another shop to help you! read more

I got my car back in a little over 2 weeks' time. The door looks great and the inside of my car had been cleaned. I am happy with the results and would recommend their services. However, I still think that their communication could have been better. I got emails and phone calls pretty frequently but they were not that detailed. It was frustrating when they couldn't give even a rough estimate of a completion time. I believe this could be improved upon. I did finally get the website to work (never worked on my cellphone) and I could see the pictures of progress done to my car. When I finally got the site to work on my computer the latest pictures I could see were already eight days old. I feel that even though I did finally get it to work the pictures weren't all that up-to-date. Also it said that it was still on step one, which said that meant that they were getting the estimate, this was incorrect. While it was nice to see the pictures, I still believe that it lacked detail and more information. I also was a little concerned because originally the person who did the estimate on my car said that they would probably put a used door on. I don't know why King collision chose to redo my door that was dented, possibly because it was easier than finding a used door. I never thought to ask but they never said anything about what was on the paperwork about getting a used door. I'm happy with the outcome and I guess that's all that really matters. If I have been told from the start that could take a couple of weeks then I probably would've been a little more understanding but since they couldn't give me even a guess it made it a lot harder to plan how I was going to commute to work. I know that I could've rented a car but I actually left a few things in my trunk that I really needed. I didn't realize that I wouldn't have my car for over 2 weeks! I don't have any idea about what it takes to make repairs to the body of a car. That's why I think it's so important to keep the customer fully informed and to give them more detail when letting them know what the progress is. I understood that they wanted to do the best job that they could but that reason alone was not enough for me. Of course I expect that they do their best and will not rush! That's great! I did have better luck calling directly and asking. I don't remember who I spoke with but a gentleman I spoke to was able to see my car and give me a lot more information then I had been getting previously. Now that I've gone through the entire process, I will know what to expect next time (let's hope there won't be a next time though!) and will rent a car(instead of borrowing someone else's)! I will also be sure to remove all items needed for my job! read more

Did a great job repairing my vehicle but gave me my key back in two pieces. Sent an email and spoke to John who told me that was the way I gave it to them. After assuring him that was not the case he told me there was nothing he would do. Obviously they would have noted on the paperwork if I had given them a broken key. Not sure what recourse I have but have filed a complaint with the BBB. read more

Update: Matt King sent me messages bordering on harassment to remove this review. This is an exacting description of my stressful experience with this shop! ***Poor quality work & attention to detail at this location. It took 3 return trips to get car. Each time there were visible poor quality paint work on hood of car. Brian was a hard nose jerk & blamed it in the insurance company. Owner had to get involved & work still was POOR quality. At the 3rd attempt to pick up, we just wanted to be away from these people. read more

I recently had my Infiniti repaired following a car accident. Both my husband and I have had our vehicles repaired here and they are amazing. They make the rental pick-up as easy as can be. They scheduled the Enterprise reservation and had the car waiting for me before work. Accidents are never fun, but King worked directly with the insurance company and the appraiser and made the process seamless for me. Additionally, they totally went above and beyond and touched up a couple of scratches on my car when they were paining my bumper. They also waxed the entire vehicle. Luis and team - I can't thank you enough for making me fall in love with my car again. We will be back for detailing next year! read more

I had warranty work done there on my VW. I found the entire process to be very professional. I was updated on the progress of my car daily and they helped me with my claim with VW as it was not easy to deal with VW corporate. I wish my experience with VW went half as smooth as it did with King. the car that was repaired is my wife's so I rarely drive it. I did notice a minor problem on a Saturday and emailed them, after 5pm. I received a response from one of the owners a half hour later, ON A SATURDAY! it was a very small issue on a 10 year old car so I wasn't expecting much. I was wrong, they set up a time that was convenient for me and repaired it while I waited, they also washed and vacuumed the vehicle. I have had prior autobody work done on other cars and it was never this easy, and with such a high quality of a repair. I would definitely recommend King Collision. read more

I brought my truck here after someone backed into it damaging the front bumper and passenger side fender. First the representative walked out to the vehicle with me and went over everything that they would have to do. Then we set up a time for me to drop off the truck. They had it done within the time frame they gave me and the work was excellent. There were no runs, ripples or swirls in the paint and all the body panels were lined up perfectly. They also told me that I could come back annually for a free mini detailing. I will recommend King Collision to anybody that needs body work done. read more

My experience with King Collision Centers was efficient, professional & overall positive. The customer service was great & I was kept well informed as my car was being processed/repaired. They helped me through the entire process which was so helpful given it was my first experience needing extensive damage repaired. My car came back to me looking like new!! Would highly recommend working with KCC. read more

After a snow plow hit my SUV this winter I took it into King and they did a great job. I was worried about the process being the car is german but they did everything exactly how it should be and didn't cut any corners. They handled my claim from beginning to end and made the process very easy. Thanks again. read more

King Collision sets the standard of excellence for auto body repair shops on the South Shore. This is my 3rd time using King and I have always been more than satisfied. Their level of customer service is top notch. I dropped my car off, a rental car was waiting, I was updated regularly online of the progress, and when ready, dropped off my rental and picked up my car looking like it just left the showroom floor. I would recommend King Collision to anyone without hesitation. read more

Great service! Dependable and accommodating! Definitely recommend! King Collision is the best!

Work done well. Handled the insurance co. Kept me up to date on progress with my truck, and got it done quickly. Delivered an immaculately detailed, completely repaired truck! read more

Such great service. My truck looks and runs great and the repair process as a whole was fantastic. The customer service at King is what truly sets them apart. They even sent me photos every few days as well as a link to a status page so I never had to wonder what was going on with it! They've earned my future business as well, though hopefully it's not needed too often! read more

Have worked with both Pembroke and Plymouth location. The staff is very responsive and took care of dealing with the other insurance company and returning my rental car once my car was finished. I especially like that they post a picture of your car every day so you can see the progress, but they also call you every few days with an update. They even detail your car free once a year for as long as you own it! read more

I had a GREAT experience with King Collision. I thought it would be a quick repair from looking externally at the damage but they knew it would take much longer than I expected and they told me that right up front. Their estimate on time it would take to repair was spot on. One issue arose after I picked up my car (they offered to drop it off at my office) and I got about 70 miles away before it started. I left a message after 5 pm on Friday expecting to not hear back until Monday. I got a call from Chris about 30 minutes later and he helped arrange for King to tow my car back to Pembroke and take care of the issue by end of day Monday. I know the issue was a one-off and I expect issues like this to be very infrequent. From what I can tell, they are an upstanding company with great customer service as well as quality work. I will for sure be using them again and will suggest to friends. read more

I have been coming to king collison for both of my cars when i need repair work done , we are treated very well every time. Brian has a great crew at the shop. read more

Be careful when dealing with King Collision. Brought my vehicle in for body work that was out of pocket...not insurance. The repair order was more than the book value of the vehicle. Many parts written for replacement that did not need to be replaced. Inflated hours for work. A typical shafting job. Now you know why insurance rates are so high. The vehicle was repaired with another company. read more

Without any reservation, I recommend King Collision for any auto body needs. I hate to admit that I have needed their services on more than one occasion, but Bruce King and his staff have been helping me since his business started on a much smaller scale adjacent to their current Pembroke location. The quality of my current repair is outstanding -- my car looks as good as the day I bought it! Customer service here is top notch, as I was continually updated on status by e-mail and text, and really appreciated how they worked with my insurance company every step of the way. Many years ago, I found Bruce King to be kind, considerate, and the consummate professional. It's obvious that he and his successors still attract quality personnel with the same work ethic and values. read more

I would have to say that Kings Collision Center is actually one of the only true companies that actually stands behind not only the work they do but the guarantee they give with it. I was told by a friend of mine that, they did great work so after an accident I had my truck brought there for the repair. When I met with them I was told what was going to be done and I would be updated on the repairs. We'll my truck was done and it just didn't seem right paint looked a different shade, needless to say I wasn't happy with the job. Well let's just say the next day I had to bring my truck back up to them and show them what my issue(s) where. The question they asked was, "What can we do to make this right?" I gave them my opinion and they gave me a date to bring my truck back to correct the issue. We'll I brought it back they fixed the issues, and in all honesty I think my truck had a better paint job than those off the General Motors assembly line, it looked better than it ever has. So when Kings Collision says they want it done right and for the customers to be happy they actually mean what they say and stand behind it. I would recommend Kings Collision for any auto repair and would use them again. read more

I highly recommend King Collision. Customer service was excellent at every level. They continually kept me updated on the process and were very accommodating. Even my insurance agent commented that they continually get good feedback about King Collision from their clients. My car looked terrific where the back end had to be repaired, and the detail job inside the car was amazing and a great surprise. Thank you King Collision. read more

I went to King Collision Centers to get my car detailed. The staff was friendly and helpful. I was even more impressed with the quality of work. My car looked so great that my neighbor thought I bought a new car! I highly recommend King Collision Centers! read more

Dropped my car off over 3 weeks ago, they told me 10-14 days. They still can not give me an update. The website still says they are waiting for parts, when I know after talking to them that the parts were in at the beginning of last week. At the end of last week (Thursday), they said there were 4 cars ahead of us, I called today (Tuesday) and there are still 4 cars ahead of us. Had they given us a heads up on how long it would actually be, we would have brought the car elsewhere. Will not be using them in the future.... read more

Dont let their fancy advertising fool you. This place is owned and operated by not so nice people. Dont believe me? Take a look at the response to the review below me by Michael C. about his broken key. That is the owner accusing a paying customer of extortion. Yeah they really care about their customers. So here is my story to clear the fog in the air. Had my new car repaired here. Went to pick it up and the new freshly painted bumper had ding in the new paint. They told me to go grab a coffe and come back. Upon my arrival back I see the service advisor using the sample touch up paint they curtiously give you and he is slopping it on the new bumper. I call him out on it. They really thought this would be acceptable. Then I got all sorts of attitude from Mr. King because his guy tried pulling a fast one on me. This happened a while back, I sure hope they have cleaned up their act by now. When you own a business you run into problems, this I understand. But accusing a customer of extortion is far fetched and unprofessional. Makes you really realize whats important to King Collision as a business. Money over Customers. read more

I went in for a bumper cover and RF light bezel replacement. They never gave my insurance company the paperwork after 2 weeks of me waiting after going there to get my estimate done. Then I drop my car off on a Sat since I couldn't during M-F, and they get my rental messed up also. I get a piece of crap dodge dart for two and a half weeks, and only got things done when I finally got angry and wrote to a manager. A Chris there did try to help me out, but really didn't do anything. What I mean by that is the morning after I picked my car up at night, I noticed the grill was completely loose. Sure I got my car back a couple days sooner, but why replace the side fender? why replace the grill? I could put my hand over the bumper mark and small scratches on the light bezel. Just replace what's needed. Also, I found the same parts online, $2k overall for that repair? I was never told labor time, what manuals they use, and if I'm ok with that. I used them before once and that was quick, but years ago. The only reason things moved forward is because I got pissed off. Don't get too upset with how slow they are though, or they'll get mad that a customer is upset for them not doing their jobs correctly. Also found candy wrappers hidden in my passenger door compartment? really clever jackass. read more