Working with Arthur's was challenging because of communication. I called and they said they'd call…read moreto let me know when the tech was scheduled. This was at 10:00 a.m. Now, I'm at work. I am not sure if I need to come home and wait or what so communication is important. By 1 I wasn't sure if anyone was coming, if I should call someone else, or should I head home? So I called them. She said someone would be by around 5 and that ended up being accurate. Jim said I needed a pump. He'd call around for parts in the morning and let me know how much it would be and when he could do it. He didn't call. I called the office at 9:30. She had no clue. A little while later, Jim shows up. He still hasn't given me a price. He did the work quickly and the bill was $1800. I'm looking at another review from 3 years ago where they were charged $1500. :/ Inflation? Anyway, the communication was not great. I didn't have the opportunity to ask anyone else about the price, so I'm not sure if that was great, but my septic pump was fixed in two days.

No show, no call with message left. I waited around ALL DAY, and started calling after they were…read more"late," and I finally got through to someone at nearly 5 pm, and I was told that they'd decided this morning NOT to go out on calls, because it was raining, yet NO ONE took the time to call me and leave a message about this, so this cost me a day of waiting for someone who never came and a day of lost wages, which is greater than the price I would have paid to have the septic pumped. THEN, on top of that, they told me to "call them back in the morning to reschedule." Are you serious? Not happening. I fired them and contacted another company. Do NOT use this company. Their communication is pathetic and I cannot understand how they're even in business.

Our son's septic system (in our rental house) was backed up and and I called Hugill's this morning…read more And now, everything is cleaned out and working! The young man who kept in touch with us was so friendly and helpful. We couldn't be more pleased. We will now use Hugill's for our own home and our rental homes! We felt the price was fair for what they had to do...it was LONG overdue! Thank you to the Hugill's team! Tom and Teresa Rosemeier

The young men who came to do a septic inspection dug the entire pipeline up and tore the yard up…read more See pics. That is how they left the yard. They could have put a camera through the line instead. They also did not clean up the mess or put grass seed down. When I called I was told the they were insulted that I wanted a refund. Paid $1500 and then had to have another company come out and do it right. The second company only charged $500. Do not use this team for a septic inspection when selling a house. They wanted to come back and charge me $3000 more to "fix" a pipe that had no problems.

Use them for our regular septic service, but they were able to respond on about 3 hours notice when…read morewe had a backup that needed to be addressed immediately, Reasonably priced and responsive does it for me.

I would not recommend this company after the experience we had with them. They damaged the property…read moreduring their inspection, and then wouldn't give us the septic inspection report. Unusual and very bad experience.

I hired Cubbage Solutions after my septic alarm light came on, expecting professional service and a…read moreguarantee on their work. What I received instead was poor workmanship, incorrect guidance, and extremely unprofessional behavior. Cubbage Solutions told me my pump needed immediate replacement and instructed me to have the tanks emptied afterward. I followed every step exactly as they recommended. During the installation, I questioned why the new pump was being placed directly on the ground when the previous pump had been elevated. I was told this was "to prevent movement," but I later learned pumps are typically installed about a foot off the bottom to avoid clogging. Because Cubbage Solutions installed the pump so low, it actually made the underlying issue worse by allowing sludge to clog the lines leading to the drain field. Three days later, a separate company emptied the tanks as instructed. Less than a month after the installation, the alarm light came back on. When I called, the owner immediately blamed me, claiming the tanks were full during installation and telling me to remove the pump myself to clean the screen. He also told me I "wouldn't like it" if he had to come out, then hung up on me. When I called back, he said he would not guarantee his work and hung up again. He also failed to complete my required annual AOSS inspection. I eventually hired Powell Plumbing for a second opinion. They confirmed the issue was not the pump at all--there was an underlying problem that Cubbage Solutions completely missed, and their improper installation only made things worse. Cubbage Solutions is unreliable, unprofessional, and does not stand behind its work. I strongly recommend choosing another company.

Great service! A business I can really trust for knowledgeable and honest value. I initially had…read moreanother septic contractor recommended by the county a few years back. But after that contractor failed to resolve the issue (even though they installed the system - they just charged me more), I called Cubbage and got the issue resolved and has kept the system working great since then. I highly recommend Cubbage

We had an excellent experience with the Otter Guys!…read more Responsive, friendly and they know what they are doing. T hey fixed our water heater, while almost every other outfit tried to sell us a brand new water heater instead of doing the repair. Turned out, just a leaky PCP pipe and there was nothing wrong with the water heater! Trustworthy. Integrity.

I contacted The Otter Guys yesterday to schedule service for our older shower systems, and the…read moreappointment was set for today between 12-4 PM. By 2:30 PM, we still hadn't heard anything, so I called the office and was told the plumber would be here. 4:00 PM came and went with no arrival, so I called again. I was told the plumber must be tied up and that she would check the status. At that point, I told her not to bother. We completely understand that unexpected issues can delay a plumber -- that's not the problem. The issue is the lack of basic courtesy. A simple phone call to reschedule would have been appreciated. Instead, I sat at home for four hours waiting on a no‑show. It was frustrating, inconvenient, and highly unprofessional. Based on this experience, I would not recommend calling them.

BEWARE BEWARE BEWARE We hired Russ to install Septic installation new in new construction. so poor…read morequality value and certainly service, we have had to hire a company to excavate everything RTF (which is in reality just Russ) poorly installed in the of our driveway and in front of our front door (Not where the County and engineers gave for location). He failed inspection 3 times and blamed others each time For his errors.

Very nice work also on time and very professional and personable…read more I would hire them again if I needed another septic contractor. Flint Hill Virginia

On selling the house we needed a septic inspection. Bobby and his crew did the inspection and found…read morean issue with the distribution box. I called and asked for estimate on the repair, which he quickly gave me. Within a few days he was able to come repair the issue and charged me what he'd estimated. Visiting with him and his two crew members was pleasant as they completed the repair. He was polite and professional while being candid and straightforward in his responses with me. I wasn't a fan of having to pay over $3k for something that's buried and hidden, but nice to know the issue is resolved for decades for the new owners.

From the owner: We specialize in Excavation, Storm/Sewer/Water, Septic System Install & Repair, Site Clearing,…read moreWater Heaters, Drain Cleaning, Septic Systems, and Full Plumbing Service. We offer 24/7 Service.