Had a great experience with the Ram service department. From start to finish, everything was handled professionally. Communication was clear and consistent, the quote was upfront with no surprises, and the work was completed exactly as promised. It's not always easy to find a service team that's both efficient and transparent, but they delivered on both. Best service experience I have had to date! Work completed. -spark plugs -differential fluid -Top fin (valet blasted it off in a parking garage) -Exhaust leak -etc. Keep up the good read more

Tried to call the service dept several times 2 different days - no answer. Finally left a voicemail asking them to call back when they are able - no response in over 2 weeks. Didn't buy my car here because of high pressure and games and I guess their service department is even worse. The service dept may be great if you actually get them to answer the phone or call you back, but I wouldn't count on it. read more

Sales and service experience with this dealership. Have always had a great experience.

Bought a new Ram 1500. They were attentive and helpful in obtaining what i wanted from another dealer outside of Cincinnati. Pickup was easy. read more

Kings Chrysler Jeep Dodge Ram - Auto Repair Near Me - Cincinnati, Ohio

I have always received quality service and customer service has been great. We just purchased our 4th car with Leonard Harris. Leonard is so professional and knowledgeable about all things Jeep, Chrysler/Dodge. If there is something he's does not know, he finds out and gets right back with you. It is always a pleasure working with Leonard. read more

I've had a company van sitting in their service lot since 7/22. I've received two calls since from the service tech both of which I initiated. A call to the service manager went unanswered. Yesterday sent a lengthy message to the GM and tried to call him today. Second time this 2023 Pro Master has been at this service department for the second time to fix the same issue. read more

This is possibly the worst dealership there is. They don't give you paperwork so you never see totals. Another way to cheat you. Then weeks after trade in they've not paid car off and auto-payment takes another payment for car I no longer own or have. They are scamming cheats read more

Bought a $90k brand new Ram truck. Immediately had issues with error codes when I drove it off the lot. Called my sales person who had absolutely no interest in helping me after I signed the paperwork and they got their money. Currently have an open ticket with RAM Customer Care to buy the truck back under the states Lemon Law. read more

This is more of a review of the Ram brand than this specific location. I owned a 2017 Ram 2500 diesel. Someone ran a red light directly in front of me and I totaled my truck when I hit them. The cab shifted more than 2" off of the frame. The air bags did not deploy on the truck because they were obviously defective. When I contacted Stellantis, the corporation that owns Ram, they did nothing but stall for months until a rebuilder bought the truck so Stellantis could say there was nothing they could do. I owned 3 dodge/ram vehicles. I sold the other 2 and will never buy another vehicle from them. In the past I owned 5 of their vehicles. They don't care about their customers and sell defective vehicles. read more

Kings Chrysler Jeep Dodge Ram - Auto Repair Near Me - Cincinnati, Ohio

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Terrible service department. Poor service, poor communication, no transparency, poor attitudes. Returned our car at least 4 times for the same issue that was never resolved. read more

Bill Brinkmann always follows up after oil changes or service. He is a gentleman and has been a leader at KCJDR.

After the service team provided an oil change and tire rotation our jeep was in our garage for two weeks. When my daughter started to drive it again, she mentioned that it was wobbling a bit on the interstate. I then took the jeep out for a drive and noticed the same thing at any speed over 30 mph. Unable to get into the Kings service center for 10 days, I was able to get a last-minute appointment at Jeff Wyler in Eastgate. Within five minutes Rodney was able to determine that the only thing wrong with my 2015 unlimited was loose Lugnuts. It has been four days, and I am still waiting to hear back from Kings as I left a copy of the service document on the managers desk. I understand that mistakes will happen, but ... read more

On three different scheduled services I was told I had the wrong service date and had to reschedule. I was also, ask if I purchased my vehicle there. No would be the answer but, I am still under warranty and my last request was warranty related. They lost my business. read more

Do your homework and take your business elsewhere. Twice I've attempted to purchase a truck from them and both times they've told me to go somewhere else. Both times I have and found better deals. This last time they attempted to tell me they would be losing money on a sale if they went lower. They then advertised the very next day the vehicle was $1,600 lower than the price they gave me the day before. read more

After seeing & reading the reviews I was nervous but they had the car I wanted so I took the chance and gave them a call. I spoke with Ted and he was really cool. Made me feel good about making the 2.5 hr drive. He kept in communication with me and never got irritated with me asking questions and not once made me feel like I was a bother. Got there and he had the car waiting for me. Came back next business day and after a few hrs of getting paperwork signed I was out of there. If you decide to shop here for a used car, ASK FOR TED! He's a great guy. read more

Never quick to answer and just bought a car recently people in the service area a white male that's young just looks like he hates his job when I just need my car fixed with a full warranty and all should be treated with respect I didn't approach him with any disrespect it's just crazy how Lexus dealership will treat you like your human. Two days later and my car was supposed to be done on Thursday still not done now they want to send it bmw to try to get it fixed waisted so much time no rental or anything this is the worse dealership in Ohio. read more

This was another dealer that was just meh.... The prices were ok. The salesman let me take a drive on my own, but the one thing he didn't do was take me seriously... From the very beginning it didn't seem that anyone was even going to help us until we made eye contact with him. He talk to my fiance a little more than me, when I was the one looking, but he just didn't seem too interested. Just thought we were young kids not in dire need of a car... read more

Kings Chrysler Jeep Dodge Ram - Auto Repair Near Me - Cincinnati, Ohio

Worst customer service ever!!! I dropped my van off overnight when it started acting up and the engine light came on. This morning they said they wouldn't be able to look at it for 2 weeks. It's still under warranty! This is absolutely the unacceptable!!! How can you not service vehicles in a timely manner?!!! I had to have my van towed to another mechanic!!! This is not the first car we have had from Kings Dodge, but this is the worst service. It's completely unacceptable!!! Wouldn't recommend them and won't purchase my next car from them if this is the way the service department functions!! read more

Service slow, was told an hour and a half for oil change. When I returned they hadn't started and we were told another hour. We just left. Wouldn't recommend read more

I have taken my Jeep Wrangler to this dealership since buying it new in 2020. I have always had a good experience, prices have gone up but what hasn't gotten more expensive. Anyway, called the dealership yesterday and had a person answer, sent me to the service dept. line where I got nothing but recorded messages. Decided to just drive there since I had some time on my hands and was shocked at the way the service department gentleman that I spoke with handled my request. It was immediately evident that he was annoyed that I had the nerve to just walk in and try to have a conversation about getting an oil change. Again, I've had my vehicle serviced there from the beginning and I've dealt with this same person every time. So I didn't understand why he was so intent on not helping me. He kept repeating the same lines about not having an appointment, which I understood the first time and tried explaining that this was the reason I was there. Just need an oil change scheduled. After his crappy attitude and persistent babbling I just said forget it I will go somewhere else. I will never use this dealership again for anything. Kind of annoying because they are close and I would rather have my jeep looked at by a dealership but I'm not dealing with these people again. read more

My 2000 ram 1500 still going strong. 150,000. Still honoring free oil changes negotiated into sales contract. Service guys are great! read more

The service we were provided here was an absolute A+ rating. Paul is our salesman and he was an absolute asset to have with us as we were looking for a used car for my son. We found a car and decided to purchase it and we were told they priced the car wrong. Since the price was advertised they honored it and detailed the car head to toe before they turned it over to us. We were in and out in three hours from start to finish and that included us looking at cars on the lot. The next time I'm looking for a car I'll definitely start here if Paul is here just because of how honest he was and how smooth the transaction went. read more

awful awful awful car was delivered without an option installed. it's a PHEV and it was not charged. no one has any idea what is going on there. never going back read more

UPDATE Got an email from TD today 6/24 wanting me to come bring my vehicle down for an appraisal. Said they need trade ins for their lot and he did not care if i bought from them but they need my car. Sent him back an email that would burn the hair off his head. I would have told him what he could do to himself but figured he would find a way to have me arrested for that due to all this uproar in the US. Donkey. read more

After several months of failures, I feel the need to update my review. Bringing a vehicle here will only result in more problems than you had originally. Shoddy repairs and unresponsive employees are all you'll find. A minor repair here has led us to more and more repairs needed after an inexperienced tech broke more than he fixed. The employees don't seem to care, and each time send us to the back of line. I wonder if they've ever really completed a repair. After several attempts, we're giving up and will never be back. Given the opportunity, angry drunken chipmunks could do a better job. They'd probably be nicer to deal with, too. read more

Had recall done on my 2015 grand caravan and now it broke blowing hot air out the passenger side said recall extended till 2020 want 260$ to fix take my business else where. read more

Buyer Beware! Let me start with the fact I would never ever recommend this dealer to buy any car! If I could rate them 0 stars I would. Also, found out from several other Jeep owners in my neighborhood that they would never give Kings Automall a single dime including warranty work. I was informed when I put the money down on the Jeep it would be 6-8 weeks, and was basically 16 weeks. Never receiving any compensation for their MISTAKES I tried working things out with the General Manager and received nothing from them even though they told me several times that the Jeep will be ready and each time the Jeep was not ready to be picked up. During this process, I even asked for his boss and was never told this GM's bosses name or contact information. He also told me that someone would be getting back to me to refund the cost of installing the hood lock of $65 that I ordered and had installed before the rest of the Jeep was ready. Well that was not ever refunded and no one has been in contact with me. I wanted red seatbelts installed like the Recon Rubicon, and the parts department sent my seatbelts out to get re-webbed and the service department broke a clip during installation (the part was never ordered over night) and took over a week before getting my Jeep. I was told several dates that my Jeep will be ready for pick up and it was never ready on the dates I was told. I work in EMS and work all over the US helping communities with life saving abilities. I lost over $4000.00 in workover opportunities, my valuable time, and not to mention helping out other communities. I paid approximately $1200.00 for the seatbelts I wanted installed and another $350 for the hood lock and installation. I was not given a single dime for their mistakes telling me the Jeep was going to be completed and ready for pickup and breaking a clip causing unnecessary delays. These delays caused other issues with other business, because I had other things schedule to be completed. Which I had to reschedule several times. Did I mention, after doing the paperwork their finance department never sent me a copy via mail or email like I requested and they over charged me $1000.00. They never deducted $1000.00 I put down on the Jeep to start the process. It took me calling them for this to be refunded. Also, I received the Title to the Jeep a few days before I ever received my Jeep (paid in full on April 17 2020). Timeline: -Ordered Jeep Jan 27 2020 -Manufacture emailed 28 Feb with a delay (EGR Value-Dealership never knew of the delay and didn't know why it was delayed. I found that out for myself). Manufacture gave me $40 for this delay, and I still think that is hilarious since I paid close to $63K. -Manufacture emailed 13 March and 20 March both emails saying the same thing. Jeep is pending final inspection! By the way this was before the COVID 19 shutdown! -Jeep arrived dealership 10 April 2020 -Financial paperwork completed over the phone 15 April. Where I asked for a copy of the paperwork to be emailed and sent to me. Which I have yet to receive that email or the completed paperwork in the mail. Plus I was over charged my original deposit, and I had to call the dealership for a refund. -30 April was told the Jeep would be done - Never done because they broke a part in the installation and part was not ordered overnight -4 or 5 May I was told my Jeep would be done - Still no replacement part that was broken during installation. -Jeep driven over to the next stop (Ceramic Coating and Window Tinting on the 6 May. A business I had to reschedule 2 other times because of this dealership) -14 May Jeep ready to be picked up from Ceramic Coating and Window tinting, but was not picked up until 15 May -16 May 2020 finally picked up my Jeep from this dealership. With no compensation for their MISTAKES/DELAYS! read more

Short version:The service department is terrible. Bad customer service and bad attitudes. Had to go through 4 different people to get anything taken care of on my truck. Online appointments don't mean anything to them and they don't have the courtesy to make a 30 second phone call to update the situation. Service advisors have no clue about extended factory warranties and recalls and what's covered. Then they throw a fit and get irate when you bring in documentation showing them that it should be covered. Wanted to argue about a $160 labor + misc charge bill. Rude and don't care about real customer service. Detailed Version: Made an online appt for fault code on my 16 Ram 1500 ecodiesel. Fault code P245b Exhaust Gas Recirculation Cooler Bypass Control Circuit Range/Performance. There was a recall and had extended the warranty for the EGR and associated systems so it should have been covered. I made the appt on Thurs 9/17 or Fri 9/18 for 7:15am on Wed 9/23. Called on Mon 9/21 to make sure that they knew it was warranty work and to ask if it was okay to drop off Tues night and the guy said that they won't know if it's covered until they look at it. Drop off the truck Tues night and wait all day Wed for any update. Heard nothing all day when my appt was 7:15. I call at 5pm when they close at 6pm thinking that was enough time for them to look at it. Guy who answered the phone said I was assigned to Craig, but no notes about my truck and that Craig had already left for the day and that he would have him call me first thing Thurs morning. I go online to check my appt status and see if something was in there and notice that I was assigned another service advisor and an appt on Fri 9/25. I had to call them AGAIN to ask why there is an appt for Fri. This time I speak with Aaron, who was the only helpful person, and he says that Craig doesn't have any diesel techs on his team so he pushed me off to somebody who does have a diesel tech. And that person is on maternity leave, so it was actually assigned to Kent. Aaron said that he had spoken with Kent and that he would be able look at the truck on Thurs, not Fri. So Craig who knew at 7:15am on Wed 9/23 that he couldn't work on my truck never even had the courtesy to call me and tell me what was going on. Still never even heard from him on Thurs first thing like I was told. The person who first answered the phone never told me all this either. I had to call back a second time to find all this out from someone who wasn't even assigned to my truck. Finally get a call Thurs late morning from Kent to update. He said a hose from the actuator to the EGR had split so they replaced the hose that they didn't charge me for, but that I had to pay $145 for labor. I questioned as to why this wasn't part of the warranty and he said because it's a hose and not actually part of the EGR and that he tried to enter it as warranty but it didn't come back as anything. I didn't feel like arguing so I said fine. Then I printed the extended warranty info as well as the court case page and highlighted where it stated that turbocharger system and all components to include the hoses and actuator are covered and that they cover the labor charges. I brought them in and asked Kent again to explain the repair then showed him the documents stating they should be covered and he became irate and just flicked the papers away stating that he'll zero out the labor charges but that he doesn't know how he going to get reimbursed for them. As a customer that is not my problem. It's between him and Fiat Chrysler to cover labor charges as outlined in the extended warranty and consent decree I have pictured. He then stormed off to the cashier, ripped the keys from the paperwork and just handed them to me and just said, "Here." Didn't say where the truck was or have anyone pull it around like most dealerships, and I had to ask him where it was parked since he obviously was too irritated to tell me. read more

Kings Chrysler Jeep Dodge Ram - Warranty info - Auto Repair Near Me - Cincinnati, Ohio

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**BUYER BEWARE** This dealership sells cars with FAULTY BRAKES. After recently purchasing a vehicle from them, I discovered that braking at highway speeds leads to violent shaking and a jammed brake pedal. My mechanic took a look, and told me that cheap aftermarket brake pads/rotors that DO NOT FIT this vehicle were installed, making the car too dangerous to drive. I called this dealership asking to replace the faulty brakes with OEM parts, but they were rude and refused to help as the car was purchased "as-is". Unless you plan to have a mechanic inspect every part prior to buying, DO NOT BUY from them, or you will be RISKING YOUR LIFE. On recommendation from my mechanic, I no longer drive this vehicle as it is not safe to drive and the dealership has refused to help. The salesman who sold me this car is Leonard and the sales manager, Jordan refused to help as I bought the car "as-is". read more

I've never been to the service department before but currently need service on my new dodge vehicle, so I called the service department tonight at 6:01. The woman who answered the service phone number told me that she wouldn't schedule an appointment for me because they closed "one minute ago" and that I would "just have to call back at a time when they are open." So I called a different dodge dealer, Scheduled an appointment and will happily give them my business instead. Sorry Kings Dodge. There are other people who value my business more, apparently. read more

I needed some information on getting the name of some place to see what was wrong with my car radio not having any sound but you could see that it was on. While I thought I had an idea what was wrong, I couldn't do anything about it. Had a n online chat with someone names Ashleigh who said someone would get back with me because the info was not available to her. Three days later have heard nothing. What would you do? read more

This review is specifically for the Service Department. I'm amending my earlier, favorable review of this Dodge Dealership, mainly as a warning for any customer researching regarding the specific vehicle we purchased. Everything I said in my earlier review (below) is true. I haven't changed a word. However, my warning concerns the Dodge Journey. Don't buy it. It's a good looking vehicle, but dig a little online before buying this model and you'll see that driver after driver after driver has had problems with this vehicle. We have a used 2009 that we bought from this dealer and we have had nothing but trouble with it since the beginning. The ignition has gone out, Gaskets have broken leaking oil out and sending horrible smoke everywhere, brake wear is horrendous, tire wear is horrible and each tire costs $400 to replace. Do not be fooled by a good looking Crossover- this vehicle is horrible. You know you have a lemon when the Service Department Shuttle Driver knows you by your name, where you work and which door to drop you off at. The service department is paid to give answers...I understand that. But after my Dodge Journey completely lost power and electric twice within four weeks WHILE DRIVING, they could neither diagnose or fix the problem- only offering what they 'think' might be the problem and giving an 'educated guess' on what 'might' help prevent it from happening again. The recommended service (of course, not covered by the warranty) must be in the Dodge Dealer Service Playbook- because a simple search showed that Dealer after Dealer recommended the same fix, only for the driver to have the same problem again shortly after the Dodge Journey was serviced. In this case, the service we received was not good enough. We were disappointed and let down with this vehicle, and the service we received. If you are paying dealer service prices you need absolute answers. The truth is- the Dodge Journey is a lemon and there is no lemonade to be made. Maybe, just maybe, we will give this dealer a second chance with a new vehicle purchase.....it just won't be a Journey! I hope to have an update soon. ---------- Original Review: I've long been a believer that servicing a vehicle at the dealer was tantamount to exorbitant prices for parts and service. When we purchased our used 2009 Journey R/T, we also purchased an extended service warranty. Since the purchase we have taken all warranty and non-warranty work to Kings Dodge and they've always treated us fairly- and their service comes with the peace of mind that they will do everything to factory specifications and they back their work 100%. A couple of other benefits: - Since we bought our car here we have lifetime oil changes for free. - The service department provides loaner vehicles or a shuttle if you leave your car for service with them. - You can schedule service online. They always confirm with an e-mail (immediately after scheduling) and phone call (24-48 hours before scheduled service). The only negative I would report is that scheduling service online is not as easy as it should be. You have to select from the pre-populated list of services available, and I've needed service not available on the list. You can add service notes, but they limit the number of characters you can key into the text box- plus the service team doesn't always look at the additional comments. read more

I bought a used Subaru on a saturday back in June. Just want to warn that when after taking the car back home and checking the motor oil level, it was way overfilled. The level was a whole Low-High spacing above the high mark. They advertised getting free oil changes for the life of the car, but just watch out since if the oil level is too high you won't be getting many oil changes. Again this is a Subaru in a Dodge Jeep Chrysler dealership so take it how you want. read more

I just had the displeasure of working with a dealer named Gary Warman. I drove to see a car I had been in contact with him about for days. I get to the dealer, get the car, test drive it, and decide I liked it enough to take it to a mechanic just outside the dealership. I get a diagnostic for the car only to find out by him calling me on my cell phone that he had sold the car while I had it. I had to pay for the diagnostic check anyway and return the car. I get there obviously upset and he tells me he had no commitment, even though he had called while I was waiting in the shop to tell me someone else was interested and told me it was fine since I had the car first and I informed him that I was indeed very interested. It was at this point he told me he was writing up a bill of sale to let the other buyer know I was interested. I'd say that was a commitment right there. While we were back at the shop after returning the car, he then said it was first come first serve. I would think by me being there first, being in the car, and being at the mechanic would be first come first serve. He said I would be reimbursed via check for the diagnostic and we left. I have yet to recieve that check and it's been a couple weeks! So that was a bold face lie. I will be letting everyone know of these greedy shady business practices. If you do shop here do NOT work with Gary Warman. He is SHADY and GREEDY and does not care about the customer. He's only out to make a quick buck just like every other shady salesman out there. He's not going to set a better example and will just fall under the same shady nonsense. read more

DONT BUYT A JEEP FROM THESE GUYS! Unfortunately deciding to lease a JEEP has truly been the WORST decision I have ever made - i know many other people with Cherokees have had the same issues. Since driving off your lot my Cherokee has had nothing but major problems. In the last 2.5 years the Jeep has been in the shop twice (once in Columbus and once in Cincinnati) because the radio/navigation never works - after 2 attempts to fix the issue it still doesn't work. Its also been recalled twice for issues with the anti-lock brakes. I still have a n outstanding recall for that issue - I guess this is a 3d recall? I also have a separate 4th recall regarding the electrical system - apparently hackers can access my info? I do have a full time job so I can pay for my vehicle so don't have time to continue taking the Jeep back in for maintenance. I just sent this email to "Calvin" who reached out letting me know he was my "new point of contact" (this is the first contact I have had in 2 years). He replied with a 1 sentence email with the number for the service department read more

Do NOT deal with ANDRIE SCOTT!!! he is the rudest person i have ever met. I had headphones that never worked that he gave me and i went to turn them back in asking for a different pair. He told me i had to buy them and he didn't even have headphones to give me. Turns out he gave me the wrong headphones to begin with. The guy in the service department was the nicest guy. He was able to me the correct pair free of charge. read more

I drove 9 hours total to see a car on a Friday after taking a day off from work. The dealership knew I was coming. I emailed the group several times the next morning around 8:00 AM in order to get a couple of questions answered and to hopefully close the deal..I did not get a response back until 1PM after I texted one last time. Over the next 4 hours I was able to get my questions answered and shave off a few dollars off of the cost. That's when I was told that the car had just been sold. So, after roughly two days of effort, a very slow response on their part Saturday morning and being involved in an active purchase discussion, their manager did not think it reasonable to offer me a chance to close the deal. I get the idea that the first "Yes" makes the deal, though not after a customer has real skin in the game and an active discussion going on. I only wish the car had been sold when I was two or three hours out, at least I would not have wasted as much time. read more

What an excellent experience! When we walked in: we were greeted within seconds and our salesman Ben Skolnick was very cordial. I felt no pressure and we had a very friendly conversation both about our vehicle and just life in general. We got a great deal and Ben Skolnick did not hide anything from us. Some dealers like to hide all of the costs by giving you a per monthly over the life of the loan. Not so here. Ben broke down the sale-price started out clearly on paper. After the sale, Ben came out to the vehicle and clearly explained all of the operations and even connected our phone via Bluetooth. If you are looking for a car, I highly recommend you visit Dodge Jeep Chrysler at Kings Automall and be sure to ask for Ben Skolnick when you go. He is a top notch, service oriented sales rep. read more

They told me that I had eight out of 10 speakers blown out on my car I didn't believe them so I took my car to a outside sourced audio shop and figured that there was actually zero speakers blown. This was a major attempt at a cash grab. Save your self some money and go elsewhere! read more

I really dislike leaving poor reviews because everyone is entitled to a bad day. However, after four years of doing business with them, it's become evident that it is time to go elsewhere. We took advantage of their tire sale six months ago for both of our 2014 vehicles. By November, the rear tires were bald on our Dodge. We only drive to and from work with this car. We suspected that they didn't do an alignment when they replaced the tires, which was part of what we paid for. We contacted Dodge and they refuse to make it right. Less than six months!!! They tried to say that we were spinning the back tires excessively!!! Don't go here if you want to shell out money for services not rendered. They will screw you over every time. read more