Fantastic service at the desk from Tony and Bryan (and Arthur) is an expeditious mechanic that can simply explain and show you exactly where the issues are on your car. I'm very glad that I came here. read more

After make a appointment that was a big ordeal at 5pm to get my tire looked at and I had to work it out to leave work early and lose hours plus like I said had to let my boss know I needed to leave early and I get there and the lady forgot to but my appointment in the system ! Great job team ! It's crazy that this is what y'all do for a living read more

They took care of me! Personal attention was nice and value was good and everyone was just a nice guy

Went here once after recommendations from family and friends. Friendly and knowledgeable staff. Wasn't pressured into any additional work. A wee bit pricey, but after many headaches with other shops, the premium is worth paying. Unrelated: DEFINITELY do not get an oil change next door at Valvoline. Asked for a basic oil change (was winter or else I'd do it myself). Nearly $80 and they begin working before they give you the price. Scam central over there. read more

Nelson and the team provided great and prompt service. Car was done as promised at a fair price. I almost forgot about my AAA discount, but I was asked if I was a member which saved me a few bucks. The staff is very professional and courteous. I usually go there for tires and I had not been there in several years. I was happy to see some of the same mechanics and staff that I had seen there before. Good to see the same faces still working there. Must be a good place to work. I will take my car there for other services from now on. read more

This business just tried a bait-and-switch me on a claimed "free oil change" but it only served to waste my time and earned them a well-earned negative review. It was an offer through AAA, and after taking my AAA card (and making me wait 40 minutes) they told me my grade of oil isn't part of the offer and the service will cost $40. "So, do you still want to go forward with the oil change?" Ah, that would be NO! Thanks for wasting my time Bob Sumerel. The only thing I can promise is that you won't have an opportunity to do it again. And I'll be sure to tell all my friends. read more

The plastic under my bumper broke and dropped down causing it to scrape the pavement. I called Bob Sumerel around 11 am asking if they could squeeze me in that same night before I had to drive home. The person I spoke with on the phone worked to fit me into their schedule and I was able to go in that evening right after work. When I arrived and I was greeted and the team took my car back and immediately started working to fix the problem. This was impressive because of the number of other cars they were working on at the same time. Less than 10 minutes had gone by and they pulled my car out to the front and had me on my way. The people were incredibly courteous and helpful. I will absolutely go back for any car issue I have in the future, and I highly recommend this location. read more

Im very very disappointed in this service repair shop. I have spent thousands and thousands of dollars w/these folks (in the past), and they had audacity to charge me a $62 assessment fee to tell me they could "NOT" work on my vehicle, then referred me off to the dealership. To top it off one part they said went bad, actually was misdiagnosed, and not faulty at all. I will never utilize this service again. And, I will be contacting AAA immediately to report this incident. read more

Worst mechanics I've experienced recently. Had rear pads, rotors, and calipers replaced a few months ago. Was skeptical about the diagnosis at the time but had no reason to believe I was being misled and didn't have the time to get a second opinion. Was told the front brakes were in great condition. Oil change today and was told the front needed pads and rotors. Interesting to say the least. Complaint filed with AAA and getting a second opinion. I don't trust these guys and their prices aren't great to begin with. Customer service is poor (wife has indicated the manager is pleasant, I dealt with the assistant manager...wow). Save yourself the headache and hassle. Go somewhere (anywhere really) else. read more

Very happy with my experience and service. This was my first time visiting this location. I'd taken my car to the Winton Rd location for years but now that I'm in Symmes Township I figured it made sense to switch. I always have had angst taking my car somewhere new, regardless of what I need done (simple maintenance, major repair, etc). I got a good vibe from this place. Making my appointment was easy, they were able to fit in an oil change right away. My car was ready when promised and the service was really great. If you're a AAA member they'll knock of a couple bucks. Also love that this location has free air available - I've used this a bunch since moving to the area. Very satisfied and I plan to return. read more

The service here was impeccable (morning of aug 18). They took my cell phone and called me when done. High quality work.

They only get one star because they answered the phone. When I take a car to get a four wheel alignment I expect to get one. I put 4 new tires on my car took it to them for an alignment. Fast forward 3000 miles. I just pulled it in my shop for it's next oil change and my tires are worn just as bad as before. Ripped off!!!! read more

We were traveling from California, and we came here to get our car aligned. After aligning the car, they told us that our rear shocks needed to be replaced for $250. We declined at the time and went on with our trip. Days later, we stopped at a Toyota dealer in Missouri to get the shocks replaced, and were told that the shocks were totally fine. This place was clearly trying to upsell us and figured that since we were from out of town, they could get away with it. I would not use this place again, ever. They were recently bought by AAA, and we will be reporting this to AAA. read more

Very nice people. Had an emergency when I was outside of my hometown, and they were able to fix it. Communicated and called me to confirm everything! You should go to them if you are having car trouble :) emergency or not read more

I was surprised to see the negative reviews posted because I have only had positive experiences! We bought four brand new tires about a year ago and the sales person really worked with me to find the best quality and fit for my car and budget and they were able to put them on super fast! More recently I had my windshield wipers replaced and even though they had to order the back windshield wipers since they didn't have any in the store when I walked in, they were there in an hour! I got a great price on them too! On top of this, the sales person helped buff out and get rid of a scratch in my back windshield that had occurred from my old wipers! I did not ask him too, but was so grateful he took the initiative and time to help with this! I would recommend this place to anyone and definitely prefer it versus going to the dealership I got my car from! read more