Ian is extremely responsive and friendly to work with. He offered honest opinions and shared pros…read moreand cons with each options for basement remediation issue. I will not hesitate to reach out to Ian again in the future (hopefully not too soon. :-)).

This man is amazing, when assessing my mold problem, he was very professional and trueful with me…read moreand I would definitely continue doing business with him and would recommend his business to anyone in need of service with their homes. Thank you so much for being you.

don't bother. sales guy who comes in person is so sweet and great guy to do the sales tactic. but…read moreoverall work that gets done in your home....horrible and then they get so unprofessional when you raise a concern. pretty comical. once you leave a bad review, they get so catty & say "youre not a customer" lol

Awsome company. Our salesman Kurt was great. the comunication from office was excellent and the…read moreworkers were very clean, neat and proffessional. These guys work hard. We had a flooded basement. Now we get no water!! 5 stars all the way!!!

His name is Josh. A very fine young man. Friendly, polite & answered all my questions. As of now,…read moremy AC is up to date. Recommended that I change the filter now, rather then later. Also...I'm happy with the outcome!

Absolutely terrible experience. I was quoted one price at the beginning, but once the work was…read morecompleted, the final bill was significantly higher with little to no explanation. It felt like a classic bait-and-switch tactic. The communication was poor, the professionalism was lacking, and getting clear answers about the charges was nearly impossible. The staff seemed more interested in finding ways to add costs than providing honest service. I would not recommend this company to anyone. Make sure you get everything in writing and be extremely careful before agreeing to any work. There are far more trustworthy and professional businesses out there.

The fire department was called for a possible fire a few doors down from me (unfounded.) At…read moreMIDNIGHT that night, I got two calls from this company. I had my "Do Not Disturb" on, so the first went directly to vm. They immediately called back so it would wake me up. I didn't answer. I have no damage but, even if I did, this would be the last company I would work with.

i had a water leak this company was pushed on me through the public adjuster company I was using. I…read morehonestly don't know where to start but here it is this company came into my home didn't put up contamination barrier to protect anyone in the home from any possible contamination. I at the time had a sick mother a few feet away on hospice breathing in all the dust and debris they just let fly all over my home. They didn't test for lead. They didn't properly remove all the wet ceiling and treat for mold they did a poor job of covering all of my kitchen appliances.counter and flooring. They were arguing on the jobsite. They did an extremely poor job of cleaning and disposing of the area and debris. I had to double back to insure everything was cleaned and sanitized of properly to insure no more possible contamination was left behind in my home to help prevent anyone from getting sick including my already sick mother. The men were high on the job my children brought to my attention they were smoking pot right outside of my Home. WHICH ALL DURING AND AFTER I CONTACTED THE OWNER TO MAKE HIM AWARE OF ALL OF THESE PROBLEMS!! NOTHING WAS DONE!!! Then they attempted I guess what they would call covering of my ceiling of the exposed and poorly pulled down drywall with plastic, they put half of my ally way filled with big black contractor bags full of debris and proceeded to tell Me to leave it there until the insurance company came to see the job so they could get paid for the removal of the trash. Well guess what they never came back to dispose of the trash I had to do so myself. I've attempted to reach out to them and they blocked me so I want to make others out the AWARE DONT USE THIS COMPANY THEY ARE VERY UNPROFESSIONAL AND DONT FOLLOW PROPER SAFETY PRECAUTIONS FOR THEMSELVES AND OR THE PEOPLE WHOS PROPERTY THEY ARE IN.

Renowned provided services after our house suffered extensive smoke damage. There were a few minor…read morehiccups but overall we were happy with the care shown and that all services were performed in a timely manner.

Henry with DryDocs came in and was extremely helpful, knowledgeable and thorough to figure out the…read moresource of our leak/ water damage. Even going as far as to offer additional help and advice if need be. So knowledgeable and all-around good people!

My wife and I used DryDocs after a major roof leak, and we could not be happier with the work…read more Henny and team were thorough, attentive, and incredibly easy to work with. Henny kept in touch while the roof was being repaired. It was so reassuring knowing we had a team ready to help us dry out the house and deal with any mold related issues. They were in just a few days later to give us an estimate, and completed the work within the week. These guys are awesome. We cannot recommend them enough. Good ppl.

Serviceman from Roto Rooter contacted me to let me know that he was on his way. He was courteous…read more and very nice. He did a great job with no complaints. Would use him again if I have any problems.

Wow - truly awful. One of the worst days and experiences of my life…read more They were scheduled between 8AM-10AM. They did not show up until 11:35. He did not leave until 8 PM. And the issue still persists, and I also have a worse issue and a broken toilet, all because of the tech. The tech seemingly had no idea what he was doing, and was mostly guessing and completely making it up as he went. He spent a lot of time in his work vehicle, googling and asking ChatGPT what to do. I am not guessing or assuming this happened. He flat out volunteered this information and told me that was what he was doing. For story clarity - I have a smart toilet that is tankless and has heated seats, bidet, lights, etc. All of this was explained in the service ticket when opened. If they did not know how to fix this, or had no techs knowledgeable, they should have called and informed me this. Instead they sent someone who had no idea what they were doing. The issue I needed fixed was a whistling and running water sound. No leak. Just the sound. After 2.5 hours, it seemed like he had possibly "fixed" that issue almost by accident. I could not hear the sound any more. I thought we were good. (We'll find out later, that he did NOT fix this). He then proceeded to open up the electronics under the seat/lid, and began pulling wires and plugs and fuses left and right, without taking a picture or noting where they return. He also applied lube to O-rings and other fixtures which later in the day, while googling, he found out he should not have done. This began causing more problems. When he put it all together, the toilet would fill/flush, but not stop. It just kept running. Whatever he did, somehow turned off the function or wire that "stopped" the fill once the toilet completed a flush. And he had no idea how to fix this. Additionally, he changed stuff around, so the remote stopped working. You hit "Bidet" and the lights on the toilet change. He also was ineptly unable to reapply the hoses back to the seat/toilet and the wall valve. I would say pulling these off and on took up almost 2 hours. At one point he said he would go and buy a larger hose to go from the wall to the unit. I gave him my tape measure to measure the hose. He left, for an hour, and came back with the exact same size hose. Like how does that happen. Towards the end, when he was reapplying the hoses, the seat and unit began leaking so we could not even troubleshoot anymore, because we could not turn on the water to test it because it would go everywhere. So at 8PM, I told him enough was enough, because he clearly could not do what was needed to be done. I am now left with a broken toilet, the sound of filling water is back (so again he did not fix it). All thanks to the ineptitude of Roto Rooter. DO NOT UNDER ANY CIRCUMSTANCE USE THIS COMPANY!

It's unbelievably hard to find a good, reliable team in Philadelphia when it comes to fixing leaks!…read moreWe had a terrible experience with another company that left our son's bedroom ceiling open for months and couldn't figure out the issue -- they basically gave up and told us our situation was "too complex." After months of frustration, we decided to reach out to Moisture Master Pros, and honestly, it was one of the best decisions we've ever made. Josh and his team are the real deal -- professional, sincere, and absolute experts in leak detection and mold remediation. They found the actual source of our leak, water-tested, and repaired everything -- all within just two weeks. They even arranged for cleaners to tidy up our home once the project was done! Every step of the process was thoughtful and clearly explained, and Josh is just an all-around great, hardworking guy. We're so grateful to have found this team and finally have our home back to normal. If you're looking for a team you can actually trust -- this is it. Don't waste time looking anywhere else!

I want to do a re-do after some time and thinking. Josh and Hank did a fantastic job. The…read morecommunication can be improved but that's a small issue. The main issue is finding the leak and fixing it and they did that and more. When the water was pouring down in my bedroom they came over a weekend on Sunday evening to support and help me contain the water "leak". Next morning they found the split down spout and, were kind enough to let me sleep, and told me when I woke up. They fixed it. The reports are very clear and detailed. They give you all the information they've gathered and pictures of before and after. Overall, I am very grateful for the tough job they did here in my home. I haven't had a leak since they're work.