They had my watch for days for a battery replacement. It's a fossil, not fancy. I worked at a…read morejewelry store and it takes 20 minutes, tops. That includes cleaning and setting the time.

My husband and I lived in Kentwood for many years prior to our retirement and subsequent move to…read moreNevada in 2001. We are coming back to Grand Rapids in a few weeks for a visit. We will be visiting Tom at Swierenga's for sure! What a pleasant man, delightful staff, and beautiful store. We may not buy but we will visit a dear friend who has been honest, caring and trustworthy for many years! Judy U.

There has been new ownership (Erik King) since the previous reviews. This company also goes by the…read morename Elite Home & Stone Supply. Unless you want to be frustrated and finish the job yourself after spending a lot of money, avoid this company. The selection of products is good and the quality of the granite stone is great. The service, installation, and finishing were poor. We were told installation would be two weeks after the design was submitted and the downpayment paid. Five weeks later, the installation was scheduled. No call, no show! One day off from work burned. Another week goes by after making a few calls and sending emails. Finally, a call out of the blue to install on that day. But only part of the countertops because the "guys at the shop did not polish the bottom of the island. Another week and a half and the island is brought to the house but not the rest of the countertops or the backsplash. After another week, another call out of the blue to come and do the installation. Another excuse; the owner says he left the keys to the truck at home. Another day off work burned! A couple of days later, a call out of the blue asking if anyone would be home for the installation. Finally, the last countertop and backsplash are to be installed. The backsplash sections are not even but supposedly, the wall is not straight so it's the best that can be done. The rounded corners are jagged but "if I use any type of diamond drill, it can be smoothed out." When I started to install the kitchen hardware, the drilled granite access holes are too small, the sink holes do not align with the drilled granite access holes, and the cut-outs for the electrical outlets and boxes are not large enough for the screws to align with the electrical boxes. At this point, the final payment had been submitted and there is no more contact. I texted, emailed, called, and spoke to a person in the office, and no returned phone calls, emails, or text messages. After two weeks, of waiting I am doing the finishing and polishing myself. A two-week project turned into an eight-week nightmare. https://www.hollandsentinel.com/story/business/2023/01/30/west-michigan-contractor-arrested-after-failing-to-complete-work-appear-in-court/69852441007/

My wife and I went to Granite Direct fr a piece of granite for a bathroom vanity and after dealing…read morewith Russ we had it all laid out for with Russ, we had the stone marked out for where we wanted it cut so all of the veins would match (keep this part in mind for later). We then spent the next month and a half finding tile colored to match the piece of stone we chose. We finally got the bathroom to the point where we could have the top set and contacted Russ to make the appointment to have them come out and template. The appointment was set for a Thursday, the people showed up on Tuesday. We contacted the store (Russ again) and said it must have been a mix-up due to similar names on the calendar, the appointment for Thursday was still set. My wife took a four day weekend (Thursday and Friday) as long as they were set to come out on Thursday she may as well get some other things done that Friday. They never showed up. Contacted the store again, "They'll definitely be there tomorrow." (Friday) Again... never showed up. Now bear in mind, we understand that a single bathroom vanity isn't a big dollar job but, it's important to US. Saturday we went and talked to Russ (again), and he said he was having issues with his installers (not our problem but, it's turning into our problem) so he'd show up and do it himself, which he did that following Monday after hours. Asked him approximately when the stone would be ready for install and he said he had a huge job coming up and he wanted to get it done before then so, about a week and a half. Got the call that the stone was ready and made the appointment to have it installed, two weeks after the template was measured on a Friday. Installer showed up at the agreed upon time WITHOUT the backsplash. He said he would get the situation resolved and contact us first thing Monday morning. Monday morning came and went and I heard nothing, as I work about a mile down the road, I drove up to the store during my lunch hour to find out why it is so difficult to get a simple vanity installed in a timely manner and wound up being berated by Russ in front of two other employees. I was told "I'm tired of being yelled at over this job..." (pretty sure I hadn't yelled at him once, and he'd definitely know about that) "...we can just come pull the granite and be done with it." Now, please realize, if this had been for me personally, I would have said "Let's go, I'll follow you. Just give me back the money I've already paid you." and I would have found another source for a countertop. But, it's for my wife, and one does not simply toss a month and a half of tile searching with your wife in order to make things easy. It's Wednesday morning now, my wife sends me a picture of the countertop via text(Remember what I asked you to keep in the back of your mind for later?), I look at the picture and the countertop is backwards. The part that we had drawn pictures of, and spent 45 minutes discussing the layout of the grain in relation to the splash... all wrong. Long story short. Find someone who will appreciate your business for what it is, big or small. It's money you earned and want to pay for a service that's deserving. Granite Direct in Kentwood (Grand Rapids), Michigan is Definitely not deserving.

We love using local businesses when possible and this one is a great choice. Christine helped us…read morewith our choices for new countertops and we couldn't be happier. She is excellent at listening to what you are looking for and assisting you in finding the right choice for you. The selections were right on and look terrific. From the time we walked in to the design center until the installers left our home, it was a positive experience and we are thrilled with the results.

Great customer service. Very nice selection of furniture on the floor. Many manufacturers to…read morechoose from if you need something specific. We worked with Jim , he was very helpful. Will definitely recommend!

This is one of the very best businesses we have ever visited and purchased from! At first, we…read morelooked for other furniture through places like Art Van and those folks always tried to give us the hard sell. NO! We found the furniture we liked and Mape's not only gave us the best price, they delivered it perfectly a great distance away- far further than we thought they would. Best thing was the atmosphere: very engaging people with the customer in mind; they wanted to meet our need and did extremely professionally. Really nice folks in a nice old town. Wonderful building, selection and service!

I bought a Best rocker recliner that was delivered on October of 2013. The chair is of inferior…read morequality and will not stay reclined. I have pursued help from Mapes twice in the two years I've had the chair. I paid for the first service call and the chair was not fixed. I tried again, and once again they offered to come look at it for a $25 service fee. I declined. Will not shop here again.

Such a nice shop! I was able to find some nice quality Halloween fabric at a great price. They…read morehave a nice classroom. The sales associate that helped us was very friendly.

High quality machines, fabric and supplies. Outstanding machine service and repair work. I drive…read morepast many stores to go to Lakeshore.

I stop in here to pickup cleaning supplies for work. The prices are nice and they cater to the…read moregeneral public also. The employees have always been pleasant and helpful when I go in. They accept all forms of payment and I'm pretty sure you can set up a corporate account if you are going to be in need of a lot of cleaning chemicals.

We recently moved in with loads of new furniture boxes. They took them all no problem. We recommend…read morethem.

These reviews are pretty old. We have been using Jim's in Hastings for years and they are…read morereliable, friendly and pick up the extra junk outside of our trash bin. They say they don't collect yard waste, so why would anyone try to sneak it in?