The truth hurts... as much as we would wish otherwise, maintenance can not be deferred forever. My Prius needs new brakes, tires (Costco will be cheaper than here) and a cabin air filter changed. For 89.00. Um, let's deal with brakes ... 422.99 and the basic oil change 29.95 first. The idea of fixing everything... at once, at this location, at such an expense... arrg! On the plus side, a $50 direct mailed coupon sent to my house was applied to the brake expense... so their direct marketing works. read more

Kings Toyota - Waiting, waiting. - Auto Repair Near Me - Cincinnati, Ohio

Terrible sales experience. I made an appointment for a test drive. Shortly after meeting me, The Kings Toyota sales consultant and / or her manager decided, I don't look like the type of person to have " full coverage" and / or the type of person worthy of a Kings Toyota sales consultant's time. Even after printing out my "full coverage" documents on a Kings Toyota office computer, The Kings Toyota sales consultant insisted ' my manager won't sign off on the test drive. ' I came to Kings Toyota because of the competitive prices offered to internet customers. I will avoid Kings Toyota because the sales staff does not treat all customers fairly and respectfully. BTW - The "assistant to the salesperson " I dealt with online & via text was AWESOME! Wish I could say the same for the in showroom experience. read more

If there was a Negative Star I would have given it to them. I should have read the other Yelp reviews before buying a car there! My mistake... The salesperson had no knowledge of the car I wanted to buy & then a second salesperson came to help & he couldn't answer my questions about his own product either ! I had to look online to get the answers & he told me the "OFFICIAL TOYOTA" site was wrong. He simply wanted to sell what he had in stock & not what I wanted. I've been told all the Kings Mills dealerships are owned by the same guy. A friend of mine worked for Ford & told me his goal is PROFIT ORIENTED ONLY! Of course she told me after I complained about my experience... "SERVICE" is a word many business' have forgotten about. Make a customer happy & they will tell everyone. Make us "UNHAPPY" & the word will get out FAST! Obviously they made me "UNHAPPY" why else would I take time to write this to warn as many people as I could? We spent $30,000 on a New Camry & once they got our money we meant nothing to them! The managers are egotistical & believe they are above all the customers. I have owned a Viper, a Mercedes convertible, a Mercedes 4 door Sedan, a Porche, a Range Rover, & a Scion XD from a dealership out of the country which offered awesome customer service. But here in Ohio at King's I was talked down to as if a person with a Latin name knew nothing about cars. I was insulted & treated like crap. For excellent service try the Chevy dealership in Milford & the Land Rover dealership in Blue Ash; they treat their customers like ROYALTY. Avoid this dealership at all costs. After I complained all they said was sorry because the manager scolded them but still offered crappy service! "WORDS" mean NOTHING people! Good Service or proper "ACTION" speaks louder than FAKE words. Wake up Kings Toyota. If you want to increase sales: 1) improve your customer service 2) increase employee knowledge of your products 3) improve your cheap waiting area. Check out Castrucci's waiting room then we can talk... read more

UPDATE: It gets even better, folks. My tire pressure light has been on every winter since the first one after I bought it. I asked about it multiple times and they told me it was because the temperature drop. But after they checked it and saw my pressure was at 35psi all the way round, the light was still on. I continued to explain this to them but they insisted on telling me nothing was wrong. Fast forward three visits to Kings and a road trip to Colorado to see family for the holidays. Took my car to a renowned Toyota dealer out there (STEVINSON TOYOTA, wonderful people) who actually cared to look into my issue instead of shrugging it off like I'm ignorant! They found it was a bad sensor, and replaced it for free under my warranty. In short, this place disgusts me. Enough so that I will be copy pasting this review onto every place I can find to dissuade people from coming here. Read the emails below to see the mess that happened when I first bought my vehicle. ---Original review--- Expect to deal with liars, cheats, thieves. Employing your typical "salesmen", they will tell you anything to make the sale. The car I bought is outstanding, but that's a review for Toyota manufacturers. When I bought my car, I filled out the paperwork with my salesman Steve Skolnick and then he sent me to meet with the "financial manager" to discuss add-ons and extended warranties. I discussed the warranties with the financial manager, who was trying to up sell me on a 100k/10yr all inclusive. While going through the details, I inquired about Kings providing towing and rental to me in any case of an inoperable vehicle, and even specified in the case of an accident. The "financial manager" advised me that no matter what, I will always receive towing and rental - even if I was at fault in an accident. He even went as far as to tell me to CANCEL these services with my INSURANCE! Well, it turns out after I agree and sign the papers that the "financial manager" blatantly LIED to me just to make the sale. I called my insurance agent and he advised me to double check the towing and rental coverage through Kings because he said that sounded very unlikely. I sent Steve Skolnick an email inquiring about this and he told me that towing and rental was only for standard maintenance and not for accidental causes of any type. So basically Kings LIED to me and advised me to CHANGE MY INSURANCE COVERAGE to fit their LIE just so they could make the sale. After asking Steve Skolnick why the "financial manager" wasn't honest with me, I never got a reply back. See below for the email correspondence between Steve Skolnick in regards to this issue. Edited out my personal info, everything else is exactly as sent/received. ---------- Forwarded message ---------- From: "***" Date: Nov 14, 2014 3:53 PM Subject: Re: follow up To: "Stephen Skolnick" Cc: Since I didn't get a reply from you, I went ahead and made sure I explained in detail what happened when Toyota contacted me to review the dealership. I will be contacting someone at Kings about the issue as well since you can't resolve it for me. Any chance for referrals has been lost. On Nov 10, 2014 11:22 AM, "***" wrote: OK that is not what your finance rep told me. I asked him that specifically and he said yes it was all inclusive. So... he told me I could cancel those on my insurance because I had it through you guys. Definitely not happy about that, not a fan of deceptive sales tactics. Since that wasn't what I was told, how about my age and total amount of rental coverage ler day? I am 23 so there is usually an underage fee applied when i obtain a rental. Is that all inclusive as well regardless of total cost per day?? What about the towing? What specific circumstances does that apply to and how far does the tow take me? What was the name of the finance rep I worked with? He did not give me a card and I need to know due to these issues in case I do decide to refer someone (which i dont feel confident in right now) so they know not to work with him. On Nov 10, 2014 11:13 "Steve Skolnick" wrote: Only for a repair. Accident rentals are between the policy holder and insurance company. To: Steve Skolnick; Subject: Re: follow up Sent: Mon, Nov 10, 2014 3:51:41 PM Had a question come up from my insurance agent. I know my warranty includes a rental, is that only in the case of needing repairs or also if I am in an accident? On Nov 10, 2014 9:39 AM, "Steve Skolnick" wrote: Good Morning, I hope you were able to get your new kitchen counters in without too much of a problem. I tried to call you but apparently your voice mail is not set up. I want to say thank you for coming in and working with me to purchase your new Corolla. I hope the Corolla will be enjoyable for all of your driving needs. Please do not hesitate to contact me if I can assist you. Have a great week. -Steve Skolnick+- Kings Toyota 4700 Fields Ertel Rd Cincinnati, OH 45249 513-683-5440 www.kingstoyotascion.com read more

I went to Kings looking for a new car, I found the car I wanted and signed an agreement and made a date to come back later in the week with my title and deposit and to drive the car off of the lot. 24 hours later I receive a call saying the car is sold out from under me. I was told however I could get a new version of the car, 7,000 out of my price range. I tried to communicate with the general manager and was ignored and talked to by a very rude receptionist. I wouldn't recommend unless you plan driving the car off the lot that day (which I offered to do and could have done). read more

I had the BEST experience with Tim Klemp at Kings Toyota this week. NO pressure, but the most helpful and easy buying experience I've had. He is a truly helpful and standup guy. If you ever are shopping for a used, reliable Toyota, I HIGHLY recommend looking him up. THANKS TIM read more

Terrible sales experience from Joe at Kings. Could tell he had no control to sell and was just playing telephone between me and the sales manager. Finally walked when they said they could not up the trade value $500 so we didn't just go to another dealership who already offered the price we wanted and they wouldn't do it. Terrible. read more

This is the first time my husband and I have bought a car. We decided on a new Scion xD and did most of the research online. Scion has a "pure price" policy so the pricing is very straight forward. Buying a car is a pain, but I think we lucked out with our salesman Gregory. Our needs were simple. He wasn't pushy at all and, perhaps seeing the shape of our trade-in, knew we weren't going to splurge on fancy extras. We had just bought a house as well so it was all about budget. He took us for a test drive and demonstrated some of the fun gadgets that come with the car. Perhaps we were easily impressed. We had been driving a 2002 Subaru and I had recently donated my 1995 Camry. However, it had a lot of features for a low end car. That 95 camry is one of the main reasons I knew sticking with the Toyota brand was a good idea. He was also willing to put up with our ridiculousness at having to take pictures with the old and the new car before we drove off. As others mentioned, they offer free car washes and oil changes for life. That's a nice perk, although they are a bit out of the way from where I live. Toyota also has a really nice college grad program which offers a $500-$1000 rebate and an automatic higher credit ranking. The extended warranty was also surprisingly reasonable, coming out to only $6 more a month for a complete 7 year warranty. It's been two weeks and we LOVE our car. I'll update in the future regarding service when we take the car in. read more

Each time I have been to this location for service it has been a disappointment. Poor customer service, which consist of incorrect information given when I call the service department, rude employees, longer wait times... I was told twice that my car was due for a specific type of service only to arrive and discover I was misinformed. I did them the amount of miles my car had prior to making the appointment. As I question this change of plan so I can understand this contradictory information, I am spoken down to by the service department. So I proceed with the service I am now told I need, only to be told that after my five point inspection, I need additional small service totaling a couple hundred dollars. No thanks my windshield wipers work perfectly well which makes me question the other odd services they tell me I need. The customer service lounge attendant was incredibly rude to me. She was unkind to others as well. Her personal stories/opinions should not be forced on to those waiting for the vehicles to be finished. Her opinions and views on todays topics should be kept to herself. We are forced to nod and agree. The employees at the check out counter are always kind and my car is always waiting at the door. The self service car wash works well when it is open. read more

Have decent car selection and sales people seems friendly as well. I think if you come here for car service you should always check their website first, a lot of times they have special deals/coupons available. Terrible offers for trade in value, better off trying out other places or sale it urself. read more

My husband has been a 30+ year loyal customer of Kings Toyota. Unfortunately the service that has been provided by them has deteriorated over the years. Most recently he took his car in for an oil change. They recommended 2 filters be replaced which he agreed to and paid for. After leaving the dealership he found the glove box was broken and would not open (working perfectly fine when he arrived at Kings). After numerous calls to service he returned a few days later and was told it would be 400 + to repair something they broke. The filter they installed is installed through the glove box. After much discussion he paid 148.00 to have it repaired. Had no choice! For over 2 weeks now he as been leaving voicemails and emails for the service manager trying to let them know of his disappointment in the service he received and had to pay for something that was definitely not his fault! I would definitely not recommend service at this location moving forward and will not be returning for new purchase. Customer service is the most important part of car sales and they have failed miserably. read more

I came to King's Toyota after wasting a month at another local Toyota dealer down on Beechmont Ave., who will remain nameless. I was trying to order a 2017 Camry Hybrid XLE from the factory to get the toys I wanted with the colors my wife liked. The other dealer tried for a month but told me the factory rejected their order 3 times and that Toyota had stopped making 2017 XLE models early to prep for the 2018's and that even with the district manager trying to intervene, they could not get the car built. They suggested I wait for the redesigned 2018's (which might be 5 or 6 months away based on what I wanted.) So the next day, the Saturday before Easter, we dropped in to King's and shared our experience at the other dealer. Mike R. immediately did something no one at the other dealer thought of. He called outside the midwest district to search for cars. Within 20 minutes he identified two close matches, one in Pennsylvania, and one near Chicago. He promised to call us on Monday to let us know if he could secure either car. The call came on Monday as promised, but the message was unexpected. Mike reported that he had placed the order for exactly what we wanted with the factory and that it would go into production ten days later on April 27th. He called back on April 29th to tell me he had the car. I am now driving the exact car I wanted that the other dealer said could not be made. I could not be happier with my experience in new car shopping at King's. Everyone we dealt with there was courteous and professional. Promises were kept, and they had a new car built to my exact specifications in less than 2 weeks. read more

Avoid their service department at all costs. I had an usual issue and have been dealing with them for 3 months. Very poor communication and customer service all the way to the top. This has been the worst customer experience I have ever had with a company read more

BLACK LIVES MATTER!!!!! Properly weighing in on the situation that happened on last weekend my guess is that this dealership has changed its platform over the last several years regarding African American commitment to customer satisfaction... I was working with an inexperienced Anglo-Saxon sales rep purchasing a extra spare car with cash....this was the 2nd cash purchase from this location over several years ....the sales rep was super incompetent alongside the middle management finance team....the entire crew was aware that I was looking for a particular vehicle.....the 1st time I drove over 600 miles to pick up the vehicle....upon arrival the vehicle required additional work....I agreed... left a deposit.... and drove back home over 600 miles....the car was finally ready a week later... I then flew to the dealership to pick up the vehicle with a debit card not carrying too much cash these days....the incompetent sales rep asked me over 150,000 times over the phone how was I planning to settle the final payment? again.... I stated with a debit card he said no problem ....after flying for over 4 hours I arrived at the dealership to pick up the vehicle I signed all of the paperwork for my title and then the sales rep stated that he forgot to tell me that management wanted me to bring all cash at 3pm on Saturday.....not too clear on how many banks are actually in operation on Saturdays at 3pm.....the management team refused to speak with me....the rep concluded by telling me that at first the managers did want to accept my debit card because I may return to my home town to dispute thousand of dollars for the vehicle.....WOW! Again Management would not speak with me....I finally left the dealership without saying one word...I had no transportation to return back home..... Sadly, I left the GM a VM on Monday to explain what happened....of course no return phone call.....my assumption is that he is a major dickface just like the rest of his staff...... Just Craziness & Major Foolishness.... Again BLACK LIVES MATTER! Dr. Kidd AtlantaHIVConsultants read more

At a scheduled oil change, I was told the water pump needed to be replaced. I left the car to have the work done, and got it back that evening. The next day my car died on a busy street. They had forgotten to plug the alternator back in. They had me call their tow service, and I had the car back later that day. I asked if my battery was okay after being drained, and they assured me it was fine. Three days later I had my battery checked, and found it needed to be replaced. We will never return to this dealer. read more

I recently bought a 2011 Toyota Camry from Kings Toyota in the Kings Auto Mall. Pat Loeb, my sales person, was not only professional but detailed during the purchasing process. That sales process itself was longer than it needed to be, however I think that is just the approach. I was quite impressed with Pat's follow up after the sale. He genuinely wanted to know that all my questions were answered, and that I knew where to go in the company if I had any additional questions. That kind of personal attention will bring me back. read more

Went here on a pleasant Sunday afternoon looking at camrys. Salesmen did not seem interested in helping me. I will look elsewhere.

3 Camrys in my driveway from Kings. Carl R and Jack K great to deal with. 2 were new and 1 used all great experiences. I see more Kings Camrys in my future! read more

Kings Toyota - Auto Repair Near Me - Cincinnati, Ohio

Love Toyota cars- but had a bad experience purchasing a new car from this dealership. In particular- do not deal with a manager named Chris Hartfield. He went back on a deal. My advice, come back a different day and work with someone else there or go to a different dealer. read more

Had the absolute worst experience here as a costumer. I am currently searching for a new car and this was my first stop just to browse. I was up front and told them I wasn't buying anything yet but they were so pushy and rude about it. The workers kept me there all day by taking a long time to do/answer anything for me and I wasn't able to search around for any other cars. Would not recommend buying for here at all. Also staff that I worked with were not wearing masks and did not enforce social distancing. read more

I have bought a car from the used King's Toyota. They do offer free oil change but the service comes with hidden costs of frustration. I have been told a year ago that my rear seal is broken. Twice after that I was told that everything is fine. This time I went for an oil change, I had to wait for an hour and a half because they had some "miscommunication". While checking out, the person in charge just rushed me without explaining the condition of my car and the repair it may/may not need. He was also very rude. The last time I was there they broke the oil valve on my vehicle and I had to change it, of course. The reason they gave me was that someone tried to open the valve using a circular wrench when it should have been done with a rectangular one. It is to be noted that I have only taken my car to them for oil change which means one of their service people did that. I would not recommend them to anyone. I have been going there since I bought my car and every time they do something or the other to prove to me that they are not worth the free oil change. read more

the last time I filled out a Toyota survey, no one from Toyota corporate or Kings even bothered to call me or write a letter to follow up. I will never own another Toyota and will continue to talk down Kings. You get 1 star so this stupid website will allow me to complete ...lets see if you post this one! read more

This review is specifically for the parts/service department. They didn't properly fix a problem that was due to a recall and wanted us to wait several weeks for another appointment to take another look at the problem. In the meantime, the car was not safe to drive, and Kings would not cover a rental. Spoke to management who was helpful in getting the car back sooner, only to be told that the problem just happened to not be related to the recall (only 30k miles on the car, really?) and the cost would be around two thousand dollars to fix. In the meantime, the person who answers and routes the calls was rude to me, telling me she had 15 dealers that she dealt with and placed me on hold while I was in the middle of a sentence. We have purchased cars from Kings and their sales department is wonderful, especially Joe Heckler. We are loyal Toyota customers, and have been for over 30 years. Very disappointed in them over this whole experience. read more

The worst experience in my life!!!!! They treid to get every dime they could out of us and lied to us for 6hrs to do it i hope the all end up in hell real soon do not buy a car from here read more

I called Kings Toyota to request availability about a truck and spoke with a sales associate about pricing. He stated we were too far apart and just before hanging up the phone he said "this guys a jackass". Completely unprofessional. I called back and spoke with a manager and they promised to speak with the individual. To be honest with you, I hope the sales experience improves for other customers. read more

This was my first time taking a car in for service. I was very impressed by the whole process. The customer service was exceptional. Everybody was extremely nice and welcoming, and clearly knowledgeable. An added bonus was the fact that the lounge area was very comfortable and was the perfect place for me to get some work done while waiting for my car to be ready. read more

"We are a high volume dealership and you pay the price we tell you" means DON'T WASTE YOUR TIME HERE. Other dealerships WANT your business and will work with you to make you happy. KINGS is one of the biggest dealerships in the state and CAN AFFORD TO LOSE YOUR BUSINESS. Don't even bother driving by." I can not agree more with this review. This is exactly what I felt after a visit. I will never go there again. read more

Should have checked here before taking my 2015 Carola to Kings Toyota service. Bought car used from Kings for a good price, plus a VW and a new Subaru at different times. Good experiences so thought service would be same. Wrong! Charged over $1,000 to replace two door lock actuators. Was quoted around $500. They also suggested another $1,500 in service. Glad I declined ($90 for an air filter??). I easily could have had the locks repaired at a non-dealer shop I've typically used. Expensive lesson. Hope others see this and avoid the same. Even lady behind cashier counter said "yea, it's expensive here". Unless you're under warranty, or like to pay double, stay away! Probably means I buy my next car elsewhere as well. read more

Great car, great initial Sales person. However, when negotiating price and other wants of the car, two sales managers were terrible. Rude, arrogant and aggressive. Didn't believe the YELP reviews until I witnessed it first hand. Avoid this dealership and go to another Toyota dealership in Cincinnati. read more

Service department wants to sell you things you don't need. DO NOT GET SERVICE THERE! Went to Kings for oil change on my Rav4, they said my battery was in the red, in need of immediate attention. I blew it off, since I had installed a new battery months before (somewhere else). 10,000 miles later, I went in for another oil change, they told me the same thing. So I went back to where it was originally purchased, thinking I may have a bad battery. They tested it, and gave me a print out of results. It was good. I went back to Kings and asked the manager about it. They said there are many factors that could contribute to a low battery reading (like sitting in car with radio and/or lights on, etc.) blah, blah, blah. IMPOSSIBLE! I had just driven 1.5 hours from Columbus each time, so I know it was charged up. Of course, they then tested it and what a miracle! The battery was fine!! Can you imagine!!! How many people would have purchased a new battery?? And what do they do with a brand new battery? I am so angry with them, as I have purchased many cars from them. Now I know I can not trust them, and you should not either. I hate to ask this, is it because I am a woman? I feel like I got double talk, and untrustworthy service. I thought we were beyond those days. read more

I am not the person who bought the car, it's my dad's car, but I was there when my parents picked it up, so this isn't a review of the transaction but the experience. It took three hours to get the car and leave. One hour to fill out all the paper work, which was fine, but then they told us they were washing the car and that took two more hours. Two hours to wash a new car. We just sat there watching Wheel of Fortune back to back. They walked to the back and saw the people who were supposed to be washing the car walking around and talking. I'm a patient person but my parent are not, and trying to keep my them from losing it was annoying. I regret coming along for the ride. read more

After having a bad experience at Toyota Kings and leaving our review on yelp, the manager of Toyota Kings did reach out and contact my husband to apologize for our experience. Offered to personally show us any vehicles if we were willing to come in, and asked if there was anything he could do. Unfortunately,our new vehicle is already purchused and we cannot take him up on his offer BUT we really did appreciate his apology and his professional approach to the situation. His kind words did resonate with us, maybe in the future we will try Toyota Kings one more time.....with the help of a manager. read more

Stephen Shanabarger took great care of us. He listened to us when we described what we were looking for in a car, was very friendly and polite, and helped us secure a great price for the car we wanted. We were well respected, and are very satisfied with our buying experience. read more

King's Toyota continues to avoid responsibility for issues surrounding a 2007 Toyota Camry that was sold to us with a known engine oil consumption defect. Requiring us to spend $5,000 to replace the engine. This car fits the exact symptoms and qualifications related to the Class Action Lawsuit relative to this car/model/year. YET still claim is denied based on misstated facts and poor communication from King's Toyota.. read more

Terrible customer service, leasing manager Doug never answers his phone, Amber who answers the phone is rude and needs to be let go. Do yourself a favor and go to Beechmont Toyota or Joseph Toyota where they actually want your business. read more

Writing to give a huge thank you to Chris Vanderveer for being and exceptional sales rep. Not only is Chris knowledgable, but he is also honest, trustworthy, and works hard to match you with your ideal vehicle. Walked in with little to no expectations. Left with a brand new Toyota Sienna and a new dealership that has won my business. Shoutout to Dan in finance, smart, fast, and friendly. Thank you, King's Toyota! read more

"We are a high volume dealership and you pay the price we tell you" means DON'T WASTE YOUR TIME HERE. Other dealerships WANT your business and will work with you to make you happy. KINGS is one of the biggest dealerships in the state and CAN AFFORD TO LOSE YOUR BUSINESS. Don't even bother driving by. read more

Kings Toyota used cars is the best, they treated me like I was the most important person in the world. I would definitely recommend them if you are looking for a good used car. They have a 3 day exchange policy that is awsome. I fell in love with a used 2017 Prius, signed all of the paperwork and drove away the next morning I realized that I really couldn't afford it so I traded it for a 07 camery at a much lower affordable price with absolutely no hassle. Everything that I had an issue with has or will be soon fixed at no additional charge. The people are awesome. I am a customer for life! read more

I bought a new Prius in 2010 GREAT car. We were promised free car washes. Never happened. We always get our car serviced there. Car wash is always not working: so they say!!! We hear things like, It's broke It's frozen ( temp 43 ) Operator quit And on and on We reported it to management but nothing happens. read more

Would not recommend this place. The service department makes up issues that do not exist...all to make some extra money for them. They are not trustworthy. read more