Andrew was very helpful in fixing the part problem of my Bosch dishwasher . He answered the company…read morephone, made the appointment, showed up on time and was efficient, polite, respectful and solved the problem. He went the extra mile and helped me order an additional accessory . Highly recommend !

Dawson came out through my home warranty to look at both my washer and dryer, and my dryer needed a…read morenew part. Claim was denied by my home warranty. No big deal, I still need my dryer fixed. I requested a quote from Dawson regarding the part so I can approve purchase and get my dryer repaired. I've contacted them several times, and each time they tell me they will get back to me. So I've been without a working dryer for nearly a month. I'm trying to give them my business and get my appliance repaired, and they are not following through. Edit: after multiple requests for a quote on price of the needed repair item, and being told repeatedly that I will get this information the next day, it is only after I post a review that you tell me you cannot repair my unit, even if I pay for the part myself. I've never heard of a repair company that can't provide a repair.

Ben did a great job with our refrigerator. Diagnosed the problem and made the repair when the part…read morearrived.

Sadly my washer had bit the dust, but the service was great. I will definitely be calling again the…read morenext time I need appliance repair.

I was not impressed with Appliance Express. I contacted them because my 3 year old Whirlpool oven…read more(that was in the house when I bought it) kept randomly losing power. I wasn't sure if it was an electrical issue in the house or a problem with the oven, but I started with the appliance. I made an appointment with Appliance Express--they couldn't tell me until the day before what time they'd come out, so I had to allocate the entire day to stay home. The day before they texted me with a time range, so narrowed it a bit. On the day of the appointment the repair guy called me when he was on his way, which was helpful. The repair guy was very nice but didn't strike me as being terribly knowledgeable about our particular oven. However, he suggested that it needed a software update (which required first connecting the oven to our WiFi). He gave me a phone number to Whirlpool support who could assist in connecting the oven to our WiFi and downloading the update. He barely touched the oven, other than to look at the current software version on the display. But for that helpful little piece of advice about needing a software update I was charged $162.36 by Appliance Express. They could have just told me over the phone, before someone ever came out, to try that solution first. I got the oven connected to our WiFi (I'm a retired IT guy and am very intentionally judicious about what I connect to our home network as I'm very aware of the security and performance/bandwidth implications of connecting devices willy-nilly). Once connected, I had trouble getting the update to install. The repair guy watched for a little while and then left. I called the Whirlpool number and they were very helpful in getting it sorted out (it turned out there was something they had to initiate on their end). After the software update I have had no problems with the appliance (other than I think it's stupid that an oven requires Internet connectivity and software updates to function). So, in the end Appliance Express identified the likely problem so that I was able to take care of it myself, but they charged me $162.36 for that little nugget of information. They could have just suggested over the phone that I try that first before they came out.

When i called for service, i spoke with very knowledgeable experienced employee. After scheduling a…read moreservice appointment for my extended warranty, i received ongoing messages for times and tech arrival. Since they had washer make and model, he brought the right parts. It only took about 15 minutes to repair my 22 year old washer. I would highly recommend Appliance Express. Every business should be so well run and professional. Cyndi in Leander

Update: The assistant manager, Vance, reached out to me and asked what happened with my experience…read moreand if I would come in to give him a chance to assist. He was extremely helpful and we ended up purchasing a back door from him. Vance also took the time to discuss the process Tri-Supply uses to produce/order doors. Because they do construction in-house, it makes getting your a door a month shorter than if you purchase through Lowe's. We do plan to use Tri-Supply if we purchase a front door as well.

I cannot in good conscience recommend Tri Supply to anyone for any reason. Our experience with them…read morewas an absolute nightmare from start to finish, and it's astounding to me that a company can function with this level of incompetence and carelessness. We purchased a $1,300 custom back door from Tri Supply because our home was brand new, and the builder had already used Tri Supply for the existing doors. They had all the specifications and exact measurements, so this should have been a simple transaction. We met with Catherine, who placed the order for us since we wanted to replace our full-length glass back door with one that could accommodate a dog door. The first door arrived a few weeks later. After taking apart our original door, removing all the hardware, and preparing to install the new one, we discovered it was a foot too short. A glaring but forgivable mistake. Catherine apologized, admitted the error, and assured us she would fix it. The incorrect door was picked up the next day, and we waited another week and a half for the replacement. When it arrived, it looked correct, so we once again went through the painstaking process of removing and reinstalling hardware on a nine-foot solid door--only to discover that this one was 3/16 of an inch too wide, making it impossible to fit. Handling and rehanging a massive, heavy door like that is no small task, and the level of frustration we felt cannot be overstated. I am a disabled veteran with back issues so this was a tall order, quite literally. We reached out to Catherine again, stayed polite and patient, and asked for someone to come measure the door properly. Instead, we were told to measure it ourselves, which we reluctantly did. Tri Supply then instructed us to leave the door on our front porch for pickup. It sat there for five days before they finally retrieved it, despite multiple calls from us. Another week and a half passed before the next door arrived. By this point, we were beyond exhausted with the ordeal. This door finally seemed to fit--but it was damaged. It had scratches, scrapes, scuffs, and even footprints on it, as if it had been dragged across concrete and treated with complete disregard. This was the final insult in a process defined by delays, negligence, and incompetence. While the door eventually fit, the entire experience was an infuriating lesson in how a company can fail its customers at every step. Tri Supply demonstrated a shocking lack of professionalism, accountability, and care for both their products and their customers. If you value your time, your money, or your sanity, avoid this company at all costs. Only consider them if you have no other options and are prepared for weeks of frustration, repeated mistakes, and careless handling of your property.

Great service! Went out of there way to get me the correct sinks. The have a large supply and very…read morequick service. Unlike the huge home supply stores, they have personal they get involved with you. They take time to get to know you and your project.

From the owner: Ferguson is an industry leader in wholesale plumbing and wholesale heating and cooling supply…read moreproducts. Make your local Ferguson in Temple, TX your trusted partner for premium plumbing products and HVAC equipment, including repair parts, tools, operation supplies and more. In addition to providing professional HVAC and plumbing contractors with equipment, parts and supplies, our knowledgeable associates can also provide on-site trainings and full-service solutions.

Excellent communication, friendly, honest service! We had a power surge which fried the frig. Ugh…read more Mr. Brock was very thorough in making determination that unit was not feasibly repairable. We were very pleased with his service and would highly recommend!

Baine was phenomenal with handling our broken microwave. He was very professional and knowledgeable…read moreabout what he covered and has fantastic prices to boot. He was able to quickly fix the issue and offer tips for not only the appliance he fixed, but for others as well. I can't speak highly enough about his service. I will 100% be utilizing Baine in the future for any of our needs.

Completely honest; didn't waste my time & hard earned money to pretend a positive outcome. Told me…read moreall the reasons why this fridge has seen better days. He has been in the fridge repair business since 1957!!

Ignore the bad reviews this place is legit. Smooth services and not pricey. Will go here again.read more