The worst was that they mismeasured our portion of the fence project, trying to charge us for 62…read morefeet (our half) when our portion was only 46 feet in length. Even if they're used to meters they should have know this was off. They redid that, but had wanted us to pay before we could inspect the work! and it is because we inspected we caught this error.
They expected us to pay for the 62 foot segment without having any time to inspect it. It increased our bill by over 25%.
As it turns out they do NOT know that a fence in California should not have contact with the dirt (it will rot quickly) and that cement or quickcrete needs to be mounded to avoid water getting into the post hole! They did a soso job of correcting this, we're not positive that there's no contact with dirt, and the quikcrete is very poorly set, obviously just laid on top of what ever post support they put in intially.
Again, they did not want to let us inspect it prior to paying but demanded, repeatedly that we pay them immediately, when we knew their work was shoddy. They had the neighbor contact me repeatedly as well, demanding we pay instantly. They contacted me, rather than my husband, who is the lead on this, with a sob story about us being the last to pay, but that if we didn't they could not pay the workers, although our share was surely less than 10% of the total, and in that case they'd tried to double charge for about 17 feet they intially over-charged, if this segment had in fact been paid for.
In addition, the neighbor who organized this is messaging me, because they expect immediate responses, and pressing me to nag my husband on their behalf, implying he is not responsible. His credit rating is among the highest given, excuse me. Very offensive.
Normally, unless one signs a payable on completion contract (we did not), one has 15 to 30 days to pay a bill, and completion is after the work is inspected and approved by the client.
Somehow, they expect emails to be returned immediately, rather than per usual business practice.
I would never hire this company. Never. Overcharges, pushy, not able to deal with normal business practices and substandard workmanship.