1. Kirkland's

    1. Kirkland's

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    Alpharetta, GA

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    Recommended Reviews - Kirkland's

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    Ashley Store

    Ashley Store

    2.4
    (121 reviews)
    0.4 mi
    $$

    I had an extremely disappointing experience at the Roswell Ashley Furniture location after what…read moreinitially seemed like a smooth purchase. I went into the store to buy a full bedroom set and mattress. The sales associate and mattress specialist were both very kind and helpful, and together they worked out a deal that fit my budget. I paid in full and was told delivery would happen by the end of the week. Shortly after, I received a delivery confirmation and noticed that a piece of furniture was missing from the order summary. I reached out to the store and customer service, and after several calls and texts during my workday, they corrected the order to include the missing item. That's when things went off the rails. I was informed that due to a "system glitch," the pricing had been incorrectly calculated at the time of purchase, and I now owed an additional amount. I was told I could simply pay the difference via a link--despite already paying in full and finalizing the purchase. This is unacceptable. As a customer, I made a good-faith purchase based on the price presented to me in-store. Being asked to pay more after the fact due to an internal error feels like a classic bait-and-switch. On top of that, I spent hours of my workday trying to resolve an issue that was entirely on their side. When I pushed back, I was essentially told my only option was to cancel the order--putting the burden on me instead of the company taking responsibility. I've been a loyal Ashley customer for years, which makes this even more frustrating. Unfortunately, this experience has completely eroded my trust. Buyers beware: double- and triple-check your order, pricing, and confirmations before leaving the store. And be prepared to advocate for yourself if something goes wrong.

    I would give this place a zero-for communication, customer service and quality of furniture. My 88…read moreyear old Mom ordered a mattress set to be delivered May 4-she got the mattress no box springs! They say it will be the next week then next week, meantime no one cares she sleeps on the mattress on the floor. Who sells a set but can only deliver part for 4 weeks? We bought her a cheap box springs off Amazon so she can sleep in her bed till Ashley decides to deliver!!! We will not shop here and we tell everyone about this experience. Read the reviews! I wish we had before we went in the store! She previously had purchased a dining room table -two visits to get the cheap table to stay together!! And not returnable!

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    Ferguson Home

    Ferguson Home

    2.5
    (35 reviews)
    1.6 mi
    $$$

    I go to Ferguson all the time. They have a great showroom. But for my last 2 projects I've gone to…read moreBath and Kitchen Galleria. Thye're right down the road, they sell the same stuff but the difference is that they install whatever to buy. I'm a nhomeowner. I just want it to be easy.

    Me again! Well, now I have an actual review after having used Ferguson. Again, wonderful front desk…read moreservice. Pleasant as can be. My wife and I are renovating our basement and we came here to shop for bath fixtures and a bath tub. We met with a sales associate who was pleasant and somewhat helpful. But, I don't feel she did much in terms of service besides walking us around to the fixtures, pointing at them and, well, that's about it. We could have done that ourselves. Anyway, we told her all the items we wanted, including a $5000 bath tub. In total, we had about $12,000 in our 'cart'. We went home to confirm we had everything we needed. In the meantime, I decided to price compare before we pulled the trigger. Literally every single item we had in our cart could be found SIGNIFICANTLY cheaper elsewhere. So much so that when I told my wife the prices I was seeing, she couldn't believe it. After finding every item at Home Depot, Amazon, Kohler, etc, the difference was about $3700 in savings. Not only the fact that they are waaaaaaayyyyyyy overpriced, the sales associate was completely unresponsive to any email correspondence I sent her. I asked her questions multiple times through email and she just never responded. Surprising but after the price comparison, I never planned on buying from them anyway. If you're in the area, it's a nice place to go to look around, see things in person, be inspired, but as far as purchasing, you can find better deals anywhere else. I really can't understand how they justify their pricing when we live in a world where looking up competitor prices is literally at our fingertips.

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    Kirkland's - furniture - Updated July 2026

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