poor customer service took a long time to correct a delivery and return situation. I hope this…read moreproblem will be corrected at all of the stores! 1

Selection is close to nothing sales help is not the best it's a shame that it used to be a good…read moreplace to shop

Rochelle is exceptional!…read more After the recent tornadoes flooded my basement and ruined my furniture, I was feeling overwhelmed. Rochelle completely turned that around. She listened to what I wanted, understood my style, and found exactly what I was looking for. Her professionalism, warmth, and genuine care made a difficult experience feel exciting again. Rochelle is truly an asset to Darvin Furniture. Management, please give this woman a raise--she absolutely deserves it!

I've used this business several times in the past with no issues... Unfortunately, that all ended…read morewith my $1,500 purchase of a BR set for my elderly mother on 6/30/2026. This simple process became a complete FUBAR when: 1) a salesperson subsequently sold her an adjustable mattress that was completely UNCOMPATIBLE with the previously purchased BR set and 2) multiple FAILED delivery/installation attempts and numerous TRIPS to the store/CONVERSATIONS with store personnel (especially a particularly rude woman named Carrie) had to occur before she received a functioning BR set almost TWO MONTHS later. Furthermore, a $133 refund that was allegedly sent to me on 8/10/2026 has yet to materialize. When I called the aforementioned rude individual on 9/14/2026, I was given a "tracking number" and told that I needed to "contact my bank"! She could NOT even verify that the alleged refund was sent to the correct institution...WHAT A FARCE!!! Needless to say, I will NEVER do business with this "establishment" again and encourage anyone/everyone to do the same.

Ok. FIVE STARS ONLY BECAUSE OF CEASAR…read more I absolutely hate Ashley Furniture. 5 years ago I had the worst experience with them regarding my bedroom furniture. But I did order out of the Joliet store. I got a $500 credit if I never called for any kind of repair to be done. And that was for 5 years. So my fiance and I decided to get a storage trunk and two bar stools using that $500 credit. Went back to Joliet and had a terrible experience there. The sales rep for the name was Omar. I recommend everyone to avoid that place. So we decided to try the Orland Park store. I was determined to use that $500 credit. We met Caesar and unlike Omar, he gave us his number and I was actually able to talk to him where Omar gave us his number and never returned or even answer his phone. People if you do decide to go Ashley Furniture, only deal with Caesar. It was Flawless and I did not have any problems. And it's hard for me to say that because I absolutely hate Ashley Furniture.

If I could leave no star, I would, but unfortunately, I cannot. I bought a bed and dresser from…read moreAshley Furniture in Orland Park on May 30th, and it was supposed to be delivered on 9/8 (today), but I got an email on 9/2 saying I would receive a partial order. I emailed customer care and asked for more detail on which item was on backorder and how long I would have to wait. I got a response on Saturday, 9/5, while I was driving to the store to talk to a manager face-to-face. The email did not contain an apology or any sympathy. When I got to the store, my mother and I spoke to the manager (cannot recall his name), and we were told they would try to get the part from St. Louis and give us a call on Monday--never received that call. This is my last time dealing with Ashley Furniture; I will never give them another dime. Months later, and still no bed. This is ridiculous!!

3 years ago this company turned a 2 week bathroom remodel into a 3 month disaster. Now, 3 years…read morelater, the $600 medicine cabinet fell off the wall and damaged the $300 faucet and $250 vanity top Out short list: Wrong shower door received and installed - received a discount but still bang my head on the short door Carpet burned by careless use of drying lamp Tiles not cleaned properly after installation Corner shelves in shower not level Medicine cabinet mounted to drywall - no drywall anchor, no stud attachment This company's work quality was a complete failure and over priced.

This operation has a lot of bad reviews lately!!!! Maybe the ownership has changed or something?…read more They use to have great reviews per their sunrooms. The current reflections are that they are opening projects and taking months to complete with unhappy clients. Just my perspective as I was wanting to invest into them to complete a few projects on my property. NOW, I am very very concerned to do so. ​

Michael was the best salesman I have ever dealt with. He was funny and knowledgeable with each…read moreproduct. He made our experience at mattress firm super easy to find exactly what we wanted and to match the price point we were interested in staying around. If I could rate 6 stars I would strictly for the service.

We went in as family my wife and bouncy daughter, we received great service…read more I shopped online with discounts and found a great price, to know what I should expect in store. Tom K. beat my online price and really went the extra mile to make us feel like valued customers. I would refer them and especially Tom K. to anyone who needs a good mattress at a reasonable price.

Everything can improve. Furniture is cheaply made, shows up damaged, and the "real leather" couch I…read morepurchased for $1000 only lasted 2 years. What a joke.

Hello, I recently…read morebought a nine piece comforter set that only came with 8 pieces. I went back to VCF and dealt with a beautiful sales lady named Beata. She was t the Mgr. , who wasnt there, but I never ever couldn't tell!! She took the bull by the horns and rest assume me that she woukd get to the root of the matter. I just knew that I was about to be on a goose chase for this last pillow that I didn't receive! HOWEVER, Beata made a liar out of me and stayed on the manufacturer and followed up and followed through!! I was so impressed that I had to write this review because I had my pillow in hands in under two weeks time!! She is phenomenal!! Kudos to you and very sure to ask for her if you shop at this location!!

I was having issues trying to order online. Decided to stop at the Bath and Body in Countryside on…read moreJoliet road. Staff was helpful and they had everything I was looking for.

Very nice store with plenty of nice products Helpful staff,…read morepleasant place to shop Many items have a sample item to try before you buy

The delivery guys were polite and professional. I appreciate that they asked if I needed the item…read moremoved to a preferred location before leaving. I am very satisfied with the entire Abt experience from the time I walked in. The salesman (Andrew) was helpful, no-pressure, and let me experience the various televisions on my own. When I made my choice, he professionally explained all the features. Great job, guys. I look forward to continuing my business with Abt.

The delivery on my appliance was excellent. Enrico and Roman were very polite they explained…read moreeverything. No packing was left to clean up.

After raising my concerns, The RoomPlace worked quickly and diligently to resolve my issues. Their…read moreHome Delivery Manager was responsive and professional, and offered a generous, fair resolution that addressed my concerns. I remain pleased with the in-store service I received, appreciate their efforts to resolve this matter, and am satisfied with the outcome.

Lazy movers and horrible customer service I ordered a couch…read morefrom here and they originally told me it wasn't going to be here till January and ended up getting here a month early and I was happy and THREW OUT MY OLD COUCH, thinking I was going to get a new one the next morning, JUST TO FIND OUT THAT THE MOVERS DIDNT EVEN TRY TO MAKE MY NEW COUCH FIT INSIDE MY HOUSE. They said it was too small of an entrance but yet they tried the smallest side entrance!!! The movers were making excuses for every OTHER possible entrance including the front main door that they didn't even try! called customer service to talk about it and THE LADY WAS EVEN MORE RUDE and not helpful when I was asking questions about what to do, she just was so annoyed by me apparently. TERRIBLE. Hire better movers that don't make excuses and more understanding customer service reps.

I was dreading going mattress shopping because the sales associates can be pushy but Burt helped my…read morehusband and I and it was a very pleasant shopping experience. We got a wonderful king size mattress at a great price, Burt included 2 free hybrid cooling pillows and a great deal on a king size mattress protector. We were able to finance for 72 months, interest free. Comfort guarantee, 120 days. Couldn't have had a better experience. Go see Burt if you want to get it don't without hassle.

My husband and I were in need of a new mattress; so as the wonderful wife that I am, I started the…read moresearch for a mattress we would both be comfortable with at a DECENT price. Initially I started out at Sears, then Macys, then Bedding Experts. After leaving Bedding Experts mildly disappointed and ready to call it a day I noticed Discount Mattress in the same shopping plaza. Needles to say I did not need to continue shopping around. Brian (The store manager) was sooo helpful WITHOUT being pushy. I can not remember the last time I encountered a sale's associate that was more concerned about what I wanted instead of "what he could sell me". After I picked the mattress I thought would be the most comfortable as well as having a good potential for longevity I called my husband to come up and confirm the purchase to ensure that we would both be happy with it. Brian gave us an AMAZING deal on a hybrid gel/memory foam and coil mattress. It is amazing. I love the fact that it has the comfort and contouring of a gel/memory foam mattress and the bounce of an innerspring. I was so pleased with our purchase that I told me family about it which resulted in my brother-in-law purchasing the exact same mattress. He was going to purchase a mattress for $2300 and he spent much less than what he was expecting to for a mattress he loves! All in all, Brian (if you read this) the Sanfratello family will be life-time customers.