Our experience with Personal Choice was fantastic. They worked closely with us to select cabinetry…read moreand quartz countertops for a downstairs kitchenette. The quality and craftsmanship of the finished product was extremely good. I would highly recommend them as they are first class all the way. It's a no brainier to be able to get custom cabinetry at their reasonable prices vs getting something sub-par at Home Depot or Lowe's.

From the owner: We take pride in constructing quality solid wood cabinetry for all of your cabinetry needs. Done…read moreat a cost much more affordable than many think custom cabinets to be. We also sell Cambria (Quartz), Corian, and Wilsonart Laminate tops.

Our experience with Williams Kitchen and Bath (WKB) Let me…read morepreface this with, we considered WKB because they were our previous source and/or vendor 18+ years ago (2004-2005) when we had our home built. Our contact at that time was/is Stacey Burke. Fast forward to (2022) I reached out to Stacey requesting an RFQ for our kitchen remodel. Please note, I was reluctant because 2 years prior to our remodel (October 2020) I stopped in their showroom on 29th street; and the over-all customer service was horrible. The couple that walked in, 2 seconds before me - they were greeted and for sure asked "how can I help you". I wasn't greeted at all. I then proceeded to look around and again, not one single representative said one single word to me. I observed the interaction with the other guests, and it was totally different than mine. Keep in mind I simply wanted to purchase closures for my existing cabinets. It was at that moment that I realized I am being discriminated against. Now let's discuss our 2022 remodel experience. When I reached out to Stacey, I never felt as though I was the client/customer - I felt like I was a bother at times. In fact, I requested to either meet her at the showroom (on 29th street) OR to come over to our home. I wanted her to come over because we were still in the planning phase of our project and we wanted her to review our current layout, provide us with her professional suggestions etc. Initially she told me "I only have about 30 mins or so to spare in between meetings/clients" (paraphrased). She did eventually come over to our home and she did meet me at the showroom and she for sure provided us with measurements that were not accurate. Please keep in mind that I had stopped by the showroom a few days prior to our appointment and the customer service was worse than my visit back in 2020. There was another guest in the showroom and the front desk representative was assisting them. I then started browsing, patiently waiting on someone to answer my questions. There was a total of 5 employees and not one single employee said one word to me. The front desk representative wrapped her conversation with the guest and started having a "non-work" related conversation with another employee. I politely asked, "when you're done chatting, may I have 5 mins of your time". The Front Desk rep attempted to assist me with an uncomfortable glare as though she wanted to say, "how dare you interrupt our conversation". I did follow-up with Stacey informing her of my experience and I also suggested that the staff consider taking an unconscious bias or diversity and inclusion training. Once again, It was at that moment that I realized I am being discriminated against. Now, for the over-all ordering of my cabinets, sink, counter-tops and faucet. I originally wanted a one-stop shop experience only to learn that it's not necessarily smart spending. We ordered our counter-tops and faucet separately. My cabinets overall are extremely poor quality. We had one cabinet door arrive damaged; the delivery experience was horrible. There was one white guy and one black guy. The black guy did ALL of the heavy lifting with no assistance from the white guy. (We have this on camera). The white guy was the driver, and he did the counting of each item ensuring that we received the items that we ordered. There were/are so many dents/nicks on the product, and it is because of the poor packaging and the black guy literally rolled each of the (heavy) boxes because they were too heavy for one person to carry. We ordered our sink from WKB, Stacey told us that it would be a few weeks out in terms of delivery, and that it would not arrive prior to the cabinets, we were never told when the product was arriving and one day out the blue we look up, doorbell rings and it is WKB delivering the faucet. (prior to the cabinet delivery). The day of delivery for cabinets we were told they'd call us, and they gave us a time window of 3 hours. The drivers were like 3 hours early and we never received a call. When we placed our order with Stacey, we were hoping to have some sort of "thank you for shopping with WKB" or perhaps "we appreciate your order". Instead, we have emails that are forwarded to the finance department with me as a (cc), it was very difficult to understand if there were actionable items for me or if it was simply an FYI. When it was time for me to make my final payment, I provided my credit card information over the phone and Stacey followed up via text on 11/28/2022 "the cc ending in xxxx was declined Fyi". I responded 45 seconds later with "no?? plenty of $ in my account". Ultimately, she realized that she "typed a digit wrong, sorry she's trying again". We had follow-up questions, and we didn't feel as though our issues were resolved. There was times Stacey would use text and there were times that she used email. I mention this because I never knew which form of comm

We ordered kitchen cabinets several months ago and they came in fairly quickly. We discovered some…read moredamaged items, so we promptly ordered replacements along with some additional add-on's via email after a phone call with our designer. There was no confirmation that our designer received the email, or really any communication until we emailed, called AND stopped in to check in on it. I finally called our designers manager just to get him to respond with an inventory of everything he ordered for us, including pricing. The lack of communication caused our initial replacement order to be wrong, including straight up missing critical pieces like the panel for our dishwasher. I emailed again today to let them know the replacement cabinet that was delivered is not right, and honestly, my expectations of them are so low at this point. I'm sure I'll be emailing them in a week asking for an update. For a company who prides themselves on quality, service, dependability and reliability - they have some serious work to do.

Standale Home Studio was great to work with. Our designer, Yuilya, was amazing! She was very…read morepatient and listened to our concerns. She came up with a unique layout that I would have never thought of for our bathroom! Thank you, we absolutely love our new master bathroom!

The process of having new carpet installed in our home was seamless from start to finish. Great…read moreprice, great people and a quick install helped make the experience top notch. Thanks to Robin and team for all your hard work!

Stoffer home is at the top of my list for interior design and home decor store in grand Rapids…read more When I went in over the weekend, they were switching the store up for more spring stuff and I can't wait to see it all fully out. The vibes are perfect and I could spend the whole day wandering around in there. It is on the higher end side in terms of price but so is their quality and I think you get what you pay for with them in terms of value! Make sure to stop by their cafe if you go in, it is the ultimate french cafe vibes all while here in GR!

This is a great store/cafe to get you in the holiday spirit! Their window display is so beautiful…read moreand festive every year. They have a great selection of home decor, knock knacks, wreaths, candles, etc. It is priced according to their quality, everything lasts a long time and holds it's value. This is where I go to find capsule pieces for my home. The team members are great with helping you choose what's right for your home. Adding to the Hallmark value- they have a coffee shop attached! The baristas are artists with their foam art, and my Eggnogg latte was delicious.

Installed damaged quartz with a chip on the edge of the cutout for the sink and chips where they…read morecut holes for the faucet and water filtration system. They got epoxy all over the exterior of our cupboards when installing the quartz. They broke my sink and when they finally installed the replacement sink they got black tar like adhesive all over the wall of my cupboards. They admitted their damage and attempted to clean it up with paint thinner which made it worse. They miscut a corner of the quartz by the dining room wall. Sent photo to owner of chip in quartz but me. Stein never got back to us. ZERO accountability for their incompetent installers.

Beautiful counters, very reasonable price! They did such a nice job in my kitchen, you can't even…read moresee the seam! When the husband first saw it he said, "Wow, how did they get that installed in one piece, I'm impressed!" I had to point out the seam to him! Plus we ordered the bathroom counter at the same time, saved hundreds of dollars! I have and will continue to recommend these folks to everyone!

Remodel project during a pandemic may not be a good idea. Glitches with finding contractors,…read moreproduct delivery, and just working through stuff. Scholtens didn't have contractors available so just ordered stuff. Last time I redid a bathroom went much smoother. Apparently I would have received better support had I been able to use their contractors. Doesn't explain order mix ups and not getting proper installation accessories. Will hold off redoing second bathroom. But it looks nice, just wish it had run smoother all around.

All in all the project turned out beautifully! I thought I had the last tape measure with a hole in…read moreit but, it turned out that Mark had the same model. That was the only hiccup! And they made it right in record time. Thanks to Mark, Olivia, Maggie and most of all to Tim Healy who did the installation! I am very pleased with the way the project has turned out! Thanks to you all.