I have worked with Megan and the team and they have gone above and beyond to help. I would buy from them again.

do not buy anything from these assholes. bill more his son billy and son t.c. bought a 100k + sany excavator in 2022. billy lies to us when he sold us machine. said they were a forestry company and could facilitate all our business needs. and that they had a fleet of mobile mechanics that was the first lie. he sold us a machine. we spent another 14k or more setting up maxhine to operate a fecon mulching head. we ordered a forestry cage for machine and had them plumb it up to run machine. bill sent me down to his shop to have jim his mechanic at the time show me how they had set the machine up so i get there at 8:00 in the morning jim comes out of the shop i asked him if he has a minute he takes one look at me and tells me i don't have time for you today mother fucker??? i give bill a call and ask him what's going on why is guys talking to me like that all he tells me is he can't fire him because he can't find anybody to replace him no apology no nothing. so they continue to set up the machine which they've done wrong there's rubber hoses running down the side of the boom which they guaranteed me at the time they'd have hard lines for it you don't put rubber hoses on an excavator boom. they put the wrong forestry cage on it took him a year and a half to get the right one and then switch it out they didn't know how to install the lexan glass i had to actually design and show his guys how to install it. this is a company that says they're a leader in the forestry industry what a joke. so now i have issues with the machine the sprockets have terrible wear on the side of them (sany saying that it's from driving on side hills) the worst spots are continuous on the side of the sprocket and not something that is happening occasionally, the gas tank foller neck has rusted out. the hydraulics are super jumpy and the machine tracks severly off to the right after 3 years of arguing with these guys they're just telling me it's all normal that it's not manufacturers defect. so then i tell bill look i want to trade it in and get a new machine a bigger one just the other day and he tells me that he can't take my machine in on trade in because it has too many issues that sany refuses to fix and he can't sell it to somebody else. nut doesn't mind sticking me woth it. bill moore the owner and i have made videos inspecting other machines with him telling me that all the issues on my machine aren't normal where that he believes sany should fix them. nit refuses to fix them and deal with sany. so the guy that sold me the machine won't take it in on trade now and it still has a warranty on it only has 1900 hours on it because sany's refusing to fix any of the problems that he agrees are not normal where that they're manufactured defects so at this point we're fileing a lawsuit against kitsap tractor to for e them to di the right thing. again don't buy anything from this guy unless you want to get ripped off their mechanics aren't even certified diesel mechanics let alone certified sany mechanics mechanics. oh yeah they sent kut brand new machine woth a used ram dor the thumb and it bent the forwt day. teied to tell me it was new. my wofe actually noticed it had been painted over the serial number. then billy his son admitted that they put a used ram on it because the thimb i ordered wasnt in yet. it took 3 years ro het the right thumb??? so unless tou like getting screwed over and pissed off dont buy a sany. i wouldn't buy anything from these guys dont support a company that sqrews its customers over like that. read more

See all

I bought a tractor model LX2620. But they forgot to deliver the operator manual with the tractor. I received the manual a full month later. read more

Went in ready to purchase a Stihl Kombi set up. Greeted when we walked in, she was helping someone, then completely ignored. No "we'll be with you in a few minutes.." At stood at the display for several minutes. People working all around. Great customer service people. read more

Stopped in here just to "check it out". They have a good sized inventory & looks like they have expanded a couple of times I was greeted (not harassed if you know what i mean) by several different folks. i had a question about available implements (post hole digger) for an older Kubota. The staff spent summer time researching it, and unfortunately they don't because the tractor doesn't have a PTO, atleast they took the time to find the solution. I can't say anything about prices or service, but staff was friendly & helpful read more

See all

Salesmen was very pushy... Not very many options... Staff was not very knowledgeable about the equipment they're selling..

This business has no honor. They do not deserve loyalty and they should be stamped out by the Lowe's and Home Depot's that understand customer service much more, even though they are faceless behemoths. Frankly I'm shocked at how this small business conducts itself. Three years ago I bought a STIHL MS 171 chainsaw from this business. It worked well in felling some small trees and cutting up firewood. I have used it for hours without problems. However, after multiple chain uses, and the saw taking a fall from height, it was time to buy a new one. I came back to this business two days ago for a new chainsaw. They sold me a STIHL MS 181c with a 7-day return policy and two year manufacturer warranty, but failed to provide an operating manual. I figured that I keep the oil good and no excessive use, it should do as well as the previous chainsaw. Wrong. I used it less than 30 min on dry wood, and it began smoking. When I removed the casing I discovered the housing was melted. Product defect, I've been around chainsaws my whole life and this shouldn't have happened. I brought the merchandise with the receipt back to this business a day later. I asked them to honor their return policy and for them to handle the warranty process. I would simply buy the next better chainsaw in store so I could continue my project. They said no. They would need to wait on STIHL to honor the warranty. I explained to them the chainsaw was purchased the day before, the little use, and product defect. They didn't care. They didn't honor my receipt. They didn't honor the manufacturer warranty. And they didn't honor my description of the defect. As I said in the beginning, no honor. What this business misunderstands is customer service. They don't go to bat for their customers with STIHL. I thought with a small business they would beat out the big guys, but clearly not. I'm surprised to say the Home Depot and Lowe's and even Amazon win on customer service. This explains why the big guys continue to steal market share. I like to support small businesses. But not this place. Not anymore. No honor means no loyalty from me. Done with this place. read more

I am going to tell you a story about a guy in Service by the name of Denver. Just before Covid hit, my wife and I decided it was time for a new leaf blower, trimmer, and perhaps a replacement power washer. We went to KTE because they are our local Stihl dealer, and we always shop local whenever we can. Our purchase experience was fine. We bought all three things in March. No regrets; the team made sure we knew how to take care of our tools, use the right fuel, and store them properly before we took everything home. Two months later, the pressure washer stopped in the middle of cleaning the roof. The Honda engine sputtered to a halt after 2 hours, and would not start again. In fact, the recoil was so awful that I partially injured my shoulder while hauling away on the pull-start (yes, there was gas in the tank). I called the service desk at KTE, and asked what I should do. The immediate response was to clean out the carb, and ensure there was zero water. This was done a few weeks later (I used the drain screw method), however there was no change in performance. Again, I called, told the person at the service desk that the carb was cleared and about the recoil, and the service desk person said that it was clear there was still water in the bowl... and that I needed to disassemble the carb and clean it manually. After manually pulling apart and clearing the carb, I still could not get the engine to run... same recoil as well. I decided to drive the pressure washer to KTE, in June. The person at the desk (who, I believe, is the same person who sold us the gear in the first place) told me that the issue was just water, and that I could leave it with them, but it would take 2+ months to be seen, and I would be on the hook for at least the minimum service charge once they discover that it was just water in the carb (the tone was set to discourage leaving the pressure washer with them) "...you must have been using ethilated gasoline... we told you not to do that." Intimidated, I left and decided to try, once again. A year later, after assuming that I was wrong and they were right, I tried one last time to get my pressure washer to run, with no luck. I gave up, and decided that I was going to be out the money for the machine, or that KTE was going to ream me for service costs... and decided to leave the washer with them. In March I left the washer. In May I was called by the service desk. It turns out that the cam had failed inside this brand-new Honda engine, and if I wanted it to be repaired, I would have to pay $270. I politely recounted my service experience up to this point, and then explained that I felt this should be a warrantee issue since it had failed -- and I had called in -- within the first year of ownership. The person at the other end of the phone said "... I'll have my Warranty Manager call you." This did not happen. 3 weeks later, I was again called by the KTE Service Desk, and again I was asked to pay $270 to fix the pressure washer. Again, I recounted my service experience up to this point, and that I was expecting a call from the Warrantee Manger. With apologies, I was told that they would be contacting me the next business day. This did not happen. 3 weeks later, I was contacted by Denver. He had seen that the machine was still in need of repair, and again I explained my situation. Denver said "... Let me look into this." Two weeks later, Denver called back, and said "Chris, I've looked at the warrantee for this machine, and it says that Honda has a 2-year warrantee with the manufacturer... unfortunately the manufacturer has just been bought by a company named Pace. I can't guarantee anything, but I'm going to see what I can get done." A week later, Denver called back: "Chris, it took a lot. I had to find the right person at Pace to get this email in front of, and they just now replied that they want to take care of this issue, under warrantee." Denver then told me that he had the issue from here, and the next call would be to tell me that the machine was repaired and ready for pickup. At the end of July, Denver called: "Chris, please come pick up your pressure washer, you owe us nothing." Denver not only saved the day, but he saved my relationship with Kitsap Tractor. As long as I am treated by KTE as I would treat my own customers, I will continue to come back. read more

My 5 stars is because of Mallory who has helped us find the best equipment for our needs! She has gone over and beyond! She has never oversold for our needs and has always walked us through each equipment and attachment purchase! We go there because of her and we recommend only her to our friends, family and clients! read more

We were shopping for a new Kubota tractor and after speaking to friends and neighbors that already have a Kubota tractor, about 1/2 said we should avoid doing business with Kitsap Tractor. I also read the reviews here and unfortunately didn't heed the warnings from the negative reviewers. The excellent reputation of the Kubota brand sells the tractor, it's the service from the Kubota Dealer that really matters.. we prefer to keep our business within our community but purchasing a $40K machine with attachments from Kitsap Tractor has proven to be a frustrating mistake. Just one example: I'd ordered our tractor with a 3rd function remote. It hadn't been installed when they delivered the tractor so I had to make a service appointment to get it installed. When I inspected the installation work after they returned the tractor to me, I was stunned to find they'd used 2 conductors of a scrap piece of 5 solid conductor direct burial irrigation system control wire to power the remote AND ran that wire unfused from the battery, 5 feet through the engine compartment to just below and within reach of my foot on the brake pedal. They then added a fuse to the wrong end of the irrigation control wire and wrapped the mess up in black tape. Not even close to what should be expected from a Kubota Dealer's Service Department! I also discovered that the connection at positive battery terminal was loose and they hadn't bothered to replace the red protective rubber boot back over the battery terminal. It is not an exaggeration to say that poor workmanship like this is how tractors catch fire and burn. I now realize I should have just walked out when I wasn't able to get a salesperson's attention the first time I went into the Silverdale location. Every time I've been in there since, it's the same with 3 or 4 employees in the front of the store, no greeting, no acknowledgment, no nothing. The parts counter is slightly more attentive but when I recently had an issue that was fully covered under our Kubota Insurance it took over a month for their claims person to get back to us after I'd visited the store, called and emailed trying to get my problem resolved. I finally gave up and drove to another Kubota Dealer and hour and half away in Olympia WA where I was greeted immediately upon entering the Service area and the Sales showroom. Their Service Department listened to my situation, suggested an option that Kitsap Tractor had not, ordered the $35 part I needed and had it on hand in 2 days. While I was in Olympia to pick up my Kubota part, I went into their massive and fully stocked showroom to look at a Stihl pole pruner. They greeted me immediately, explained all of the gas and battery powered options, made a recommendation based on my needs and actually demonstrated the tool and the attachments. Make the drive to Olympia and avoid this business. read more

Took my weed eater in to be repaired. Told them what the problem was. The counter guy said, sounds like a dirty spark arrestor. They require $50 deposit when you drop off your item. The service clerk said the $50 would be credited to the cost of the repair. They called today and said the cost of the repair was $315, more than the cost of a new weed eater. I told them to forget it I'd pick-up my weed eater. Then the jerks say the cost to diagnose the repair was $50. $50 to tell me the weed eater needed a new carburetor??? What the heck- if they had told me up front that it was $50 to diagnose a weed eater problem, I'd never have left it. Stay way from jerks like this, a big rip-off. read more

great follow up care, good prices and the sales folks are amazing !!!

Worst customer service in Kitsap county. Service desk is super rude. Stand there for 20-30 minutes without even a greeting. Don't buy your products from this business. They don't stand behind there product and expect to wait an excessive amount of time for poor service!! read more

I went to see Greg at Kitsap Tractor in Marysville looking for a small tractor. He met with me and showed me that he had everything i needed in stock and more. I came back a week later and my tractor was ready to go and so was the paperwork. he was so nice and informative every step of the way. He was in complete contact with me via email, phone, and texts. I went to pick up my tractor today and he gave a a how to use this baby and i could not be happier. Thank you Greg and Kitsap Tractor in Marysville, you now have a customer for life. Five stars all the way! read more

I purchased a new Kubota u35-4 mini excavator from the Kitsap tractor & equipment. The service department had it assembled and ready for pickup in a timely fashion. The finance department was extremely helpful and the low interest financing rates made this impossible to pass up. Special thanks to Billy for his excellent customer service and product knowledge. I would highly recommend you make the trip to see them for your next equipment purchase. read more

Customer service is not their strong suit. Some of there employees are a bit pretentious and difficult to deal with (grumpy too). Know that they will take your money with a smile and if you have a problem they will greet you with a frown and will not help you with the issue. I was burned once, then twice, but I refuse to be burned a third time. read more

Bought $2000+ worth of Honda generators. Brought back for a recall and they missed two promised completion dates. I'm all for shopping local, just go shop local somewhere else. read more

Finally my zero turn lawnmower is working. It's been a heck of a year for it. Well this spring I took in cause wasn't running from last year. Told them it would start then stall and please fix it. Had service last year where did everything and failed to put in oil and replace fuel filter. I bought fuel filter and installed last fall. Well couple weeks later called and told was fixed and ready to pick up. Went charged 300 added new blades and fuel filter and when went to move it it started and stalled. 2 weeks later fixed again for real and another 200+ dollars and since didn't have blades and fuel filter first pickup I got those. So think most would've gave 1 star but it ran finally after year plus and I think this is what you have to expect when dealing with them. My wife gives Matt a plus for being friendly. For those stuck going here please use this to help your decisions. read more

Shop here and buy elsewhere. If you need basic customer service, parts or service, well you won't find it here. I'm in the construction business and these folks have the worst reputation in the PNW area. If you are in the east sound area, go ahead and shop here, pick out what you want and find a better deal at another dealer. They never return a phone call here! Used equipment is sold -AS IS - with ZERO service after the sell. *** That said, the best folks in the company are some of the shop people at the Bremerton location, nothing but good things to say about them. If you need something, drive over there, dont waste a phone call to the Silverdale office. read more

Zero customer service. Did not return calls. I used to recommend them but am now embarrassed.

Not too happy with the service my husband and I received here. We went in to buy a riding lawnmower, as the brand we wanted said that Kitsap Tractor was an authorized dealer. So we went in and asked their rep about the model we wanted. He instead tried selling us a much more expensive and discontinued model of the same brand. We said that was above our budget and asked if they could order the model we wanted and he said no we could only buy the one they had for sale. He then just walked away from us. I felt like he didn't have any interest in having our business, so we bought the model we wanted from Lowes instead. We tried to give our money to a local, small, hometown business, but they just didn't seem interested at all in a $2,000+ sale. read more

Called today to get some information about a Kubota zero turn mower list on their used equipment page. When I asked about this particular mower, I was told that it was new. I asked why it was on the used equipment page I was told that the web site "just does that". Yeah, sounds like bait and switch to me. Nonetheless, I inquired about the cost and found it was the same as all the other places I'd checked, so there is that. Then I inquired about the bagging system, saying I wanted one with a blower, at which point I was told that they don't have blowers. I find that interesting as Sholten's Equipment in Lynden has one set up with a blower. When I mention this, I got a lot of hemming and hawing and after market grumbling. Hmmm, I don't recall asking if it was factory or not. Either way, this person was not at all interested in making a sale; getting information was like pulling teeth, nothing was volunteered. That's ok, me and my hard-earned cash are more than happy to go elsewhere! Hope the next person has more luck than I did. read more

I purchased a Stihl Trimmer from Kitsap Tractor & Equipment in Silverdale WA. It was not running correctly and in the shop for repair twice in the first month of purchase. Tim was great and resolved the issue. Great customer service Tim!! read more

Amazing long distance service. I am so in awe of the care we receive from 400 miles away for our Sany sy50u. I sent an email and got a response within 2 hours with the store being closed. The parts department has been helpful to send parts for maintenance quickly to us out of state. The care gets better and all questions are quickly answered. We even get follow up calls and emails. read more

Called them for price on lawnmower blade sharpening and they told me $11.00. Took the mower in and they told me it would be $50.00 unless I myself took blade off. This was never mentioned on the phone. The customer service guy was a real jerk about the whole matter. I as a girl do not have the tools or knowledge on how to even begin to take mower blade off or put one back on. Went to premier rentals and they took care of me with a smile for entire price of $20.00. Never going back to Kitsap farm and equipment in Silverdale again for anything. read more

I called about a specific used excavator three times in three weeks, the last time on a Tuesday to say that I would come by on Thursday and let me know if something changed since I am more than 200 miles away. Got a call back saying that it would take two months to install a thumb attachment but other excavators were ready to go. I thought that tone of the call was curious but was not concerned because I can install attachments. Showed up Thursday morning and was told the excavator was sold. Asked if the sale had been pending for a few days, which would give the benefit of the doubt to the call back, but was told no it sold the previous evening. Since then that particular excavator has been relisted on multiple craigslist sites. read more

I bought a kubota RTV900 and L2501 from these guys. Straight forward deal, great prices, and everything was delivered as promised with a thorough explanation of all I asked to be explained. read more