The bus never show up and when I call to ask what's. Going on they told me to bad it was not there…read moreproblem they have know control of there drivers my daughter miss her orientation because of this

Gilroy Caltrain Station. A great place to see Caltrain's remaining diesel service. Caltrain's track…read moreends exactly at 10th Street / Pacheco Pass Highway / California State Route 152, where the Union Pacific Coast Subdivision continues on to Los Angeles.

I work in Palo Alto, live in Gilroy. The commute sucks. So I deciede to start taking CalTrain as my…read morework is literally right the Palo Alto stop. Well, I went against my better judgmene to belive any mode of public transporatation in the Bay Area as reliable. During my enrollment at SJSU I took the 68 bus to the lightrail and was consistetnly late, making me late my 30+ mins. Didn't matter if I conitunted to attempt the catch the earlier bus, some buses wouln't even show up! I finally called VTA in rage asking why some shceuled busses don't show up, why the busses are alwarys late, and why during route, the driver would just stop and sit at stop that had no people waiting and nobody requested the stop. Her reponse was due to the shortage of drivers and the stopping/waiting for periods of time was due to becuase "sometimes the drivers are earlier". SO VTA clearly can't get a single thing right. I gave up and endured the commute. So today, Novemeber 1st, 23, I arrive at the Giroy transit station at 6:08am to the catch the 6:29am 303 CalTrain to Palo Alto which is scheduled to arrive in Palo Alto at 7:52am. To make this short, the train was never stationed! In fact, all three scheudled trains after the 6:29am train, enevr departed. Everyone (30+ people) weren't notiified until 6:45am by an employee stated there was a "computer issue like week guys". He stated they didn't know when they would depart and they're trying a different train (the 6:50am train). So for over an hour, CalTrain employees sat in the same train as we outside on "standby" with no estimate of departue. Instead, they stated we can take the express bus to Diridon Stattiona the would honor out CalTrain ticket. First, not everyone is going to SJ, others Palo Alto like me, some Belmont, some SF, what were are options??? Oh right, to go sit in prime time traffic that we could have missed if we left the same time we were waiting for the Train to leave. Second, anyone who took the Express Bus would have serverly overpaid as CalTrain fares are more expensive. At 7:30am, as no update was given and the employee standing there, I left to go sit in an hour and fifty minutes to get to Palo Alto. Before I got on the road, I called the CalTrain customer service and to tell them about the siutation. The lady stated CalTrain knows. I told her how myself and other not olny are know over an hour late for work, but we just lost close to 2 hours of pay. I told this is my first time taking CalTrain in over 10 years and this is not a good first impression back. I asked how oftern does this happen becuase CalTrain is not comming off as a reliable source of transporation and you know what she said?? She told me the same thing happnede last for a couple of days, the week after last, and a feew times last maonth!!!!! I told her that is abosutly ridoucouls and how could CalTrain even justify their fare prices and the upcoming fare increase! She stated, "well, it's old system and the fare increase is going to replce the old system that will happned around Fall next year." I said, I don't have until next year to wait for a reliable train, I am suppose to be at work in 30 mins. So, what are my options and most likely yours?? Either move as close to possible to where you work or simple move out this is god for saken area! II'm born and raised here in Gilroy, live in two other big metro areas out of state and have been all over the world. I can say with 100% confence the ublic transportation system in the Bay Area is literally thw orst in the world! On of that, this place, the weather, the salary isn't worth dacfrices sitting in stop and go traffic for 3 hour a day just to go 30 miles, yes, I'm taking aobut SJ as well. Caltrain sohuld be absoutly embarssed after today's ordeal. There's literally no justification for what there charging especially when with a commuter car the get 30 miles a gallon, it literally the same price if not cheaper (even with $5 gas) to take CalTrain. No wonder their ridership is down, CalTrain isn't reliable!!! *I'm not spell checking my epic novel as voyage just to get to work. Figure it out!

Not to be confused with Gilroy, the TV show from England in the 80s or 90s or whenever the f*** it…read morewas. This is a nice little pink Greyhound station which I only used one time which was the only time I've ever been to Gilroy actually. I was on an extended tour for a month or so going up and down the West Coast visiting basically every town. I spent a few days in the major cities, and one or two days in smaller cities, and then half a day in some of the tiny cities such as Gilroy. It's pretty beautiful here with some flatlands and then some mountains in the background. Gilroy Premium Outlets may actually be one of the most important things in town in terms of bringing people here, but I do love their little pink Transit Center which was actually yellow before, and seems to go back and forth between pink and yellow, so I'm not sure what it is right now, though pink was most recent time I visited. It's actually built primarily as a Caltrain system but it has Greyhound written in big blue letters on the front so everybody knows that it's not just for trains.

All I can say is Greyhound is not what it used to be. My son had to drive from Monterey to Gilroy…read moreto put my grandson on a bus. When he got there the bus was delayed twice. My grandson is 17 but unfamiliar with Oakland and what to do when he missed his Oakland connect. I was not sure what would happen either about missing the connecting bus due to the delay. The greyhound station in Gilroy is closed from 1-2 (1:35) which is exactly when the only greyhound leaves out of GIlroy....terrible planning on Greyhound's part. I called Greyhound and never got a return call after I left a message. I'm currently trying to get a refund. I'm afraid to even have my grandson take greyhound again with how much they cut service. It used to stop at various local businesses. Anyways, my grandson ended up taking a VTA bus to San Jose and I drove from Sacramento to pick him up. It seems they only have one greyhound in Sacramento now as well. I called customer service today and waited 30 minutes and then the rep said I had ask for a refund online which I already did and got no response from Greyhound, so I guess my next step is to write to the corporate office. If I do get my refund I'll be sure to come back and make this a 1 star review.

this public transportation is the perfect reason why I am anti-union, the drivers are usually five…read moreminutes early and most of them look like they have a tattoo of their children but not custody.

I'm pretty annoyed with the On-Call service right now. Let…read moreme start off by saying, I'm an avid bus rider, and the On-Call service is a fantastic service if you are in Marina and only need to go somewhere in Marina. It's $1.50 (WOW!) and you call up or use the app to set up a pick-up and drop-off time. It's like a really cheap taxi, except it only goes places in Marina. It's perfect for me because I live and work in Marina. I've only used this service a hand full of times now because I don't always know exactly when my work for the day will be done, and therefore don't know when to schedule. But I have used it a few times. My problem with it is this: it's not reliable (in my opinion, from the few times I've used it.) The drivers are so friendly, and when it works, it works. And did I mention it's only $1.50? It's that cheap for ANYONE! As for the unreliability thing: one of the times I had a pick-up scheduled, when the driver was outside he called me to let me know and I went right out. Another time, I got a text from the service letting me know that the bus was a minute or so away. All great right? Well... another time I waited outside for over 30 minutes and by that time my boyfriend was off work and just came to pick me up. I called them to cancel and they had no idea why the driver wasn't there by that point. Why didn't I call sooner, you ask? Because I know how buses are, I know they can be late or delayed, and I didn't have another option so I just waited patiently. That leads to today. I had scheduled a 3:15 ride. I realized I would probably be off sooner than that, so I called, cancelled that ride, and scheduled one for 2:30. Around 2:30, I peeked out of my work to see if they were there, they weren't, so I grabbed my stuff, clocked out and went out to wait. I waited until 3 o'clock, (again, waiting patiently) and finally called to see if they were coming and what the ETA was. The man on the phone said that it was cancelled because the driver was there and didn't see me so he had called them and left. I may not have been outside at 2:30 on the DOT but I was not out there past 2:32. The guy said that there's a five minute window. Then why did he leave so early? He said they only wait 2 minutes. Okay, but you can't count those two minutes BEFORE 2:30! "Fivee minute window" my tush! My question is this: why would I get a call one time, a text another, and another time no notice at all? AND he left before I could even walk outside. If you're going to call people for their ride, do it every time. If you're going to send automated texts, do it every time. If you're not going to do either, then don't do them ever! Luckily, I managed a ride, otherwise I would've been stuck there. Oh, and when I arrived home, the bus was right on my street... How annoying is that? Like I said, this is a great service. I just wish it were more consistent. If you live in Marina and travel in Marina, you should definitely try this service. Just make sure to be clear, ask questions, and apparently be outside super early.

It's fathers day, we got a late start to hit up the Santa Cruz Beach Boardwalk and parking is not…read moregoing to happen. I grew up in SC. I'm not about to circle and wait for a parking spot. I also don't plan on being there all day so I don't want to wait in line for an hour to get a spot in the expensive new parking lot. What's a dad to do. I drop my wife and kid and head downtown to get some coffee at the Santa Cruz coffee roasting company. Got rock star parking on Pacific Garden Avenue and grabbed a cup of coffee, stuff enough coin in the parking meter them jump on the trolly. So I get parking, coffee and a low stress ride to the beach. It's got great music and air conditioning. Happy father's day, I win. The family got to have a bit of fun (waiting in line without me) before I get there and I get to relax instead of looking and waiting for parking. And did I mention the AC.

If you are going to the Boardwalk your first ride of the day should be on the Trolley! The parking…read moresituation at the Boardwalk is a bad joke with overpriced parking and narrow congested streets. There is plenty of parking downtown and mostly free on Sundays. The Trolley runs daily from Memorial Day Weekend to Labor Day Weekend. After having lunch downtown (much better options than the Boardwalk), I boarded the trolley at the Del Mar Theatre stop. You must have exact change (just 25 cents per ride). Why so cheap? The Trolley is run by the Santa Cruz Trolley Consortium, Inc. a 501(c)4 non-profit organization. It's a short and pleasant ride down to the beach then just a hop skip and a jump to the Boardwalk fun.

Always travel from this station when taking bart and it's a quick bus trip from downtown San Jose…read moreand where I live. The hours need to be posted outside the gate area not just on the agent window.

This station is clean and well maintained. It is not really close to anything else by walking…read moredistance, but I suppose the nearby bus stations can get you where you need to go. There are plenty of bright lights when night falls.

The Monterey trolley is a great free service to get you around the hot spots of downtown Monterey…read moreand the coast. It's convenient for many hotels in the area to help you get to the wharf, cannery, and the aquarium. It does only go in one direction. So you will have to take it all the way around, you can't back track and go in the other direction. The drivers were nice, even though some do drive a little fast. If you have small kids or an adult with limited mobility, I'd sit on the seats that face forward not sideways. On the sideways seats my kids (and I!) were sliding back and forth.

I live out of state and visit the Monterey Peninsula several times a year because my mother resides…read moreat Carmel Hills Care Center. She is wheelchair bound and not able to assist with getting in/out of vehicles. Therefore, we rely on MST rides to take her to personal visits such as hair salons and so forth. We have had more negative encounters on MST rides than positive ones. The worst incident occurred during Easter weekend. Our plans were to attend a church service and then lunch at a local restaurant. While securing the bookings, we advised the scheduler of the times we needed to be at each place because we had a reservation at the restaurant and church starts at a set time. We were at the designated places over the recommended 15 minutes pickup time. On Easter Sunday the bus was close to two hours late which caused us to be over an hour late for church. We had to keep calling the dispatcher Chris repeatedly to find out when we would be picked up. He was downright rude and hung up on the receptionist at Carmel Hills Care Center. We were over thirty minutes late for our lunch reservation which shortened the time we could spend at the restaurant. Fortunately, the weather was warm because the bus was late picking us up from the restaurant. Overall, it was an incredibly stressful day which should have been a relaxing, pleasant day. I find the practices at MST rides unprofessional, inconsiderate, and disrespectful to the disability community. Since the peninsula is a major tourist area, you would think they would schedule additional drivers during peak times.

Free bicycle air pump and tool stop on corner of Monterey and Martin. Nice addition to the main…read morestreet.

Convenient, free shuttle that runs in a loop around Mountain View and stops close to just about…read moreanywhere you might want to go. You can take it clockwise (gray route) or counterclockwise (red route). The shuttle is clean and spacious and has free wifi; when I rode it on a Saturday, it was pretty empty. Its weekday hours were also recently expanded to 7am to 7pm, making it a viable work commute option. You can even track it live via a website or phone app (I haven't tried the app), which makes catching the shuttle a breeze. I did notice both times I rode the shuttle that there was an incident of someone shouting at the driver to stop because they needed to get off, but it was hard to tell whether the driver had missed their stop request or they had tried to get off somewhere that wasn't a stop.

A nice sweet bus for everyone to ride. Of course when the pandemic hit on March 2020 it was all…read moreempty but we are not here to talk about that. I want to talk about how cool this bus is. I am not from Mountain View but this cute little shuttle does great magic for people who are native to the area. People of all ages ride this. There was one time where it can be full of young people who want to save gas on getting around their city of residence. Other times it's a mix of people from age 4 to 85 that want to go to the doctors, San Antonio Shopping Center or a random Starbucks. On Saturdays it can go near Shoreline so if you are biking near the VTA bus yard this bus can be your resting area thanks to their bike racks. I live in a low-income area of San Jose and are really jealous that nothing like this exists near where I live. I wish it did so I could save money on gas. Note: We are still in a pandemic so please wear a mask. Staff here wear masks and seating is limited so continue to social distance.

My sister is in assisted living and coming from orange county I am not sure how to maneuver in…read moreHollister. I wanted to take my sister to Gilroy Outlet which was a place she loved to visit before her massive stroke. Her temporal and frontal lobe was damaged and aside from the fact she is not conversant, she is also not ambulatory. But, I knew she was very excited when she heard she was going to the outlet. The folks here at Marquee were very accommodating and helpful. We called on the same day and they were able to accommodate. We will surely call on them again to arrange for a little outing for my sister. Maybe next time we will take her to the Mission another place she frequented. They are reasonably priced and a well needed service

Mario Z. I am a…read morepatient and I used this service and everything was good, but the only thing I am very disappointed because I am a very limited income person and I wanted to get a reimbursement from my insurance for the amounts I paid and this person failed to give me an itemized Letter for the dates I used the service and my Medical denied to reimburse me what I paid.