The shuttle to the car rental and airport was on time for pickup's and dropped off , Except lots of…read moredeparting people. The line was long . The car we rented was an Ionic Hyundai electric car. Very decent and spacious. Our experience was satisfactory.

The Worst Car Rental Experience Ever! Steer clear of this location if you can! I've had two…read moreexperiences at this Budget rental location, and both were terrible. The first time, I waited over 2 hours to get my car. I tried to brush it off, knowing there were events and sports tournaments in town, and it was a busy day for them. When I finally got a car and drove to the exit gate, I was turned around and told I had to switch it for another one. This most recent experience was somehow even worse. I arrived around 2 a.m. after a delayed flight and had to pay to take my own Uber because, apparently, Budget doesn't run a shuttle at that hour, while every other rental company does. After waiting over an hour in line (with only one associate working), I was told there were no EVs available. Fine, no problem. But then they told me the only vehicle they had for me was a 15-passenger van. I'm a 5'1" woman, and I felt completely unsafe driving such a large vehicle. Unfortunately, it was late, I was exhausted, and I had to be up in just a few hours for my event, so I had no choice but to take it. The van smelled awful, drives poorly, and was clearly not properly maintained. This was, without a doubt, my worst experience with Budget. I'm beyond disappointed with their lack of accountability and unwillingness to honor reservations that were made well in advance. The unprofessional attitude of the staff and their complete lack of effort to find a suitable solution for customers is unacceptable.

Excellent experience overall- the guys were easy to work with and check in and check out were a…read morebreeze. Pricing is a bit higher than chains BUT it is worth it because you get the vehicle you are promised with no hassle, and you will be dealing directly with human beings that will answer questions you have in a timely manner. There are no hidden fees and they didn't try to gouge me for damage, wear and tear- some rental companies will do this but not these guys. Plus, you're supporting a local business. Highly recommend.

1/16/26 First of all, upon arrival at the shuttle pickup lane (Denver airport), one man said he…read morewaited for the shuttle for over an hour despite making numerous calls to Budget. So we called Uber. Then, while waiting in line at the Rapid Rez/Fast Break booth, the lady behind me told me they gave her the wrong car and she had to return to the Rapid Rez booth to have the car reassigned to her. Turns out the same thing happened to me because the lady in the booth sent me to the wrong car. I didn't know it until I was not able to exit the lot. Three cars behind me had to back up so I could return to Rapid Rez booth to stand in the blustery cold again and get the car reassigned to me. When I tried to exit for the second time, the man at the gate told me this car was not assigned to me either. I refused to go back to the Rapid Rez booth, so he personally ran back and corrected the issue. Turns out my Rapid Res rental took over 1 /12 hours! I have been a Rapid Rez member since 2013-- This is totally unacceptable! I rented from this Budget lot one year ago and had no problems so it appears someone needs to be retrained and management needs to pay attention....

I had a positive experience with Hertz. I was visiting last weekend and rented a car for a few…read moredays. COVID has jacked up the rental rates and shortages are running rampant. Luckily, I booked with AAA and got an amazing rate because the normal rate for a customer was like $180 a day. My rate was $33 a day. I arrived at the branch on a Saturday and saw no employee in sight for about 10 minutes. Another customer who was waiting let us know that there was only one employee working that day because everyone else called out sick. Kevin did everything that day and accommodated us once he got around. He made it really easy and seamless for us to get in our rental vehicle. He's a rockstar and deserves the praise because he was the only employee there when there were like 10 of us waiting to get into cars. He communicated clearly to us that it would be a bit of a wait and explained that he was the only one there. I appreciated that he communicated that to us rather than ignore the large group of people that were there. Pam was the representative who helped us return our vehicle. She was rather cheery and easy to speak to. I paid around $88 overall for my rental. My experience was positive and I would rent from Hertz again.

The customer service on the phone said i would have to get help onsite. The people at this location…read morewere not just unhelpful, they were rude. Of course, they said i would have to call the same number. Its an unending loop of people who don't care snd just want you to go away.

I liked the idea of supporting a local business so when I saw the ad I gave it a shot. They were…read morevery responsive with a quote and then promptly answered all my questions via email. They do not offer children's seat but connected me with a service that did at about half the cost of what it would have been with one of the national rental car companies. The owner picked me up at baggage claim and took me to a hotel close by where is fleet is located. He coordinated getting the car seats so they were on site before I was. Did the paperwork and I was off. Very easy process and nice guy. The vehicles are a little older but my Suburban was in great shape. I had 6 people in it for a week and drove it through the mountains of Wyoming and had no problems. They maintain their fleet well. I will definitely use these folks again and highly recommend them.

Rented Raven. It was returned when promised and with care. I never received the deposit back. Will…read morehas been contacted many times with one excuse after another. Please keep scrolling for better companies that uphold contracts when renting vehicles. I will be perusing this with the BBB until resolved.

Great customer service without the hassles related to corporate rental agencies. The small business…read morevibe is very noticeable.

I called and politely asked if I may rent a manual car. I have a friend in town and we were going…read moreto the mountains and she thought that would be more fun. I was told by the man that answered (sounded older) that he would NOT rent manual to anyone who asks for it. No, I'm not kidding. That's a thing. I asked why and he said it's because it often rented by people learning manual and they ruin his cars. I explained that I know how to drive it and I'm in my 30s (not some 20 year old). He didn't care. According to some of the other complaints I've read on here, he randomly rents them to people who DO NOT want manual. What kind of business policy is this????? DO NOT RENT FROM THIS PLACE!!!

can't give them zero. TOTAL SCAM ARTIST!!!…read more i rented a car from them and the rep joked with me saying "yea its super impotant to make sure you check your tires before you bring it back theyll ding you for it" super nice guy except the car i rented had a bubble on the tire.. 1 thats extremely dangerous and not road legal yet they still rented it to me and 2 when i returned it they ended up charging me for the tire. now if you know anything about cars bubbles arent random and occur from internal damage ( driving while flat, internal abrasions, or a flat out accident) none of these occured in my care. long story short they beg for our service but then do shady stuff like this. when i tried to argue it i was put on hold for half an hour then hung up on . told the internet was down call back in the evening, then flat out "i wasnt here call the number on the letter we sent you 2 weeks ago". its been 6 weeks nothing has been resolved in fact they told me to send pictures of the damages before i rented it like i didnt pick it up on a snow day. i still dont know what tire or where but i do know it has nothing to do with me i just paid for it.... 10/10 i highly dont recommend. just go with turo and save the headache dealing with scammers

Dear Avis Customer Service, I am writing to express my…read moreprofound dissatisfaction with the recent experience I had with Avis Rental Car, specifically regarding the excessive cleaning fee of $450 that was charged to my account. This amount is not only unreasonable, but it also feels like a blatant attempt to take advantage of customers. My vehicle was returned in good condition, with no more than the usual amount of dirt and debris one might expect after a rental period. To my shock, however, I was slapped with a $450 cleaning fee, a charge that seems utterly disproportionate and unjustified. I have rented from various companies over the years and have never encountered such an exorbitant fee for routine cleaning. It is my belief that this charge is a deliberate tactic to inflate the final bill, preying on unsuspecting customers who trust in Avis's reputation. This experience has greatly diminished my trust in your company, and I feel compelled to warn others about this practice. Such hidden fees erode customer loyalty and drive business away, which is counterproductive in the long run. I urge Avis to reconsider these practices and implement fair and transparent pricing. I am requesting a full review of my case and a refund of the cleaning fee charged to my account. Failing that, I will be left with no choice but to take my business elsewhere and share my negative experience with others: 60 Minutes, MSNBC, CNBC, NBC, FOX, ABC, CBS, Local media viewers to prevent them from falling victim to similar tactics. All three victims of this unfair fee are electronic journalist and WE Will do our part to make sure this story has legs. Thank you for your attention to this matter. I look forward to a prompt and satisfactory resolution. Sincerely, Mark Olinger mark@olinger.com #281280436

First time to Colorado with my aging parents. Trying to give them all the travel we can afford…read morewhile they're alive. I made an online reservation the day before I needed it. When we arrived, what I reserved wasn't available, reservation plans totally changed (that was my fault btw) and we had to wait BUT..... Madison and Reed Arao (he had black hair and looks similar to Chris hemsworth) did everything possible to make it right. They are the epitome of customer service and they deserve a raise! They handled my parents and I with extensive patience and understanding, and really made us feel like we were in great hands and never gave us the feeling we were a burden. I could write a book of how amazing those two were. ESPECIALLY REED ARAO - he deserves higher wages cos you have a gem in this one!! When we returned the car (I forget the guys name. I think his name is Tyler but he supposedly is one of the mangagers - he's blonde and clean shaven) went out of his way to pester my dad about being late by 20 minutes after 1.) we informed the office we'd be driving back from pagosa springs (a 5-6 hr drive) and made an agreement there would be a grace period, 2,) he gave us the impression he was on power trip - really rigid all business type. He definitely doesn't have customer service skills anywhere close to the other 2, and 3.) Tyler lied to us to enforce policy. Reed needs a promotion! He should have Tyler's job as a manger (if that also wasn't a lie)! Again. Thank you and huge shoutout to Madison and Chris Hemsworth brunette look-a-like: REED ARAO!! You guys are the BEST!!!

Christopher is the freaking best! Unique situation of our flight being delayed and the rental car…read morecompany at the airport unable to accommodate us landed us in a beautiful big ole truck for a few bucks. Christopher worked his magic - would love to receive the same service from him upon my next venture into DCO!

ZERO STARS!!! This place is a scam! STAY FAR AWAY!!!…read more Made a reservation through Priceline and went to the airport location. Found out at the airport location that I was in the wrong spot and needed to Uber to the Quebec location to get my car or face huge fees to transfer my reservation to the actual airport location. $35 in Uber fees later, I was told at the Quebec location that I was the 9th customer that day with the same issue. Had a "Supplier's Choice" car and they gave me a Tesla. The rep said, "Congrats, since you picked Supplier's Choice, you get a Tesla". On my way back to the airport, I turned in the car early in the morning before they opened and used the key drop box. Paid another $35 in Uber fees to get back to the airport. A few days later I get an invoice for 3x the reservation price and they say I kept the car for two extra days and the Tesla was an undisclosed upgrade. I used the car for a day and a half and they charged me for 4 days. Impossible to find a phone number for this location so I called the main Hertz customer service number multiple times to get a refund. WORST customer service ever as they basically refuse to believe I turned the car in on time and they say I asked for an upgrade. Two months later and still no refund given. I will NEVER use Hertz again.

If negative stars were possible they would be too many for this place…read more The first problem is that they imply in their name that they are at the airport. They are not. In fact, since they close at 5, they are useless for airport customers arriving after that time as we did. When we arrived the next day they of course did not have the car even though according to Hertz's policy they are supposed to hold the car 24 hours. But the main problem was the rudeness of their staff, particularly Erica. They refused to offer any assistance for the situation. When we asked about other cars or our reservation they told us to leave. Apparently they get those types of questions frequently. The best thing you can do is avoid this business and hope they cease to exist.

Car was available and Ck out easy. My insurance took care of my payments. Will use againread more

Yes, so I hate to do this because Sam and Alex were extremely accommodating during my rental, even…read morethough the car I had had a faulty key that wasn't working for a couple of days, and those guys went out of their way to help me out, but the guy they had give me a ride to the Ford Dealership my car was being worked on refused to take me to the correct address, even though, at one point I politely asked for his phone, which he gave to me with no issue, but when I changed the address to the correct address, he started acting a little crazy because it changed the directions in his phone, and he became rather aggressive, and eventually tried to fight me multiple times, at one point when he finally dropped me off (at the wrong address 1 mile from what I needed to be from which I then had to walk another 15 minutes), and he got out of the car to try and fight me when I told him it was still the wrong location. He then got out of the car and walked over to me to try and fight, but as soon as I got my phone out to record him, he ran off and played dumb about his behavior. Also, before he dropped me off at the wrong location, he pulled over and wouldn't drive me any further because I kept telling him he had the wrong address again, even though I put the correct address in at one point. I kept telling him there are 2 Schomp Ford addresses (one for service and one for sales), but he still dropped me off at the wrong one, so I had to walk a mile to the correct address on a rather dangerous highway to be walking on the side of. This was the most extreme, unprofessional, rude and downright illegal service I've ever had from any business in my entire life. Definitely, the first time any employee had tried to fight me, and twice mind you. All because he simply wouldn't acknowledge the fact that he had the wrong address. Absolutely insane behavior. This guy should never be around any customer for the rest of his life if he can't take someone informing him he is driving to the wrong place without getting aggressive and trying to fight people. Absolutely crazy! Again, Alex and Sam were extremely helpful, but that can't excuse the downright illegal behavior of the other employee.