Excellent experience overall- the guys were easy to work with and check in and check out were a…read morebreeze. Pricing is a bit higher than chains BUT it is worth it because you get the vehicle you are promised with no hassle, and you will be dealing directly with human beings that will answer questions you have in a timely manner. There are no hidden fees and they didn't try to gouge me for damage, wear and tear- some rental companies will do this but not these guys. Plus, you're supporting a local business. Highly recommend.

1/16/26 First of all, upon arrival at the shuttle pickup lane (Denver airport), one man said he…read morewaited for the shuttle for over an hour despite making numerous calls to Budget. So we called Uber. Then, while waiting in line at the Rapid Rez/Fast Break booth, the lady behind me told me they gave her the wrong car and she had to return to the Rapid Rez booth to have the car reassigned to her. Turns out the same thing happened to me because the lady in the booth sent me to the wrong car. I didn't know it until I was not able to exit the lot. Three cars behind me had to back up so I could return to Rapid Rez booth to stand in the blustery cold again and get the car reassigned to me. When I tried to exit for the second time, the man at the gate told me this car was not assigned to me either. I refused to go back to the Rapid Rez booth, so he personally ran back and corrected the issue. Turns out my Rapid Res rental took over 1 /12 hours! I have been a Rapid Rez member since 2013-- This is totally unacceptable! I rented from this Budget lot one year ago and had no problems so it appears someone needs to be retrained and management needs to pay attention....

I prepaid with Priceline and yet I still came away with extra fees. I told the agent that I only…read morewanted the rental car and waive all the other extra services. Apparently the agent selected CDW. I couldn't tell at the time when I questioned why the overall rate was so high. I went believing what the agent told me as it had to due with the deposit. Now I am waiting for customer service to provide me a refund.... Otherwise: - Shuttle. I appreciate the free shuttle to and from the airport. The shuttle back was interesting as there was no personality and the driver didn't help or talk to the other customers who were strugging with their luggages. - Counter time. We must have came at a very busy time as it took an hour to get to the counter to be serviced. The agent was nice enough...other than charging me for CDW. - Gas stations are near the rental car location, no need to pre-pay for fuel even if you were running really really late to return

If I could leave zero stars I would! BEWARE of this…read morecompany. First of all they are NOT located at the airport in Denver, they are EXTREMELY far and once your there your stuck. We waited almost 20 minutes after a long flight to get the rental company and waited almost 30 minutes for the return shuttle to get back to the airport. I booked through priceline and my total for the car was $329.34. When I arrived there they told me that was JUST the deposit. They made me add Collison Damage which I did not need along with multiple other ridiculous charges. I booked a mid size car through price line but they said I booked a compact car (even though I showed them the priceline reservation) and then charged me an additional $271.00 for an upgrade! They charge $12.00 a day for a toll road pass even if you don't use it. Once your here your STUCK and have no choice. STICK WITH THE LARGER RENTAL COMPANIES!!! We Travel ALOT and this is the worst experience we have EVER had. Trickery and deception are their leading business practices.

Great experience with Alamo at Denver International Airport…read more I booked a midsize AWD SUV in advance and used Alamo's Skip the Counter option, which made pickup very easy. After taking the shuttle to the rental facility, an employee checked my confirmation and directed me straight to the vehicle selection area. My phone wouldn't connect properly to the midsize SUV I had selected, so Larry kindly provided a complimentary upgrade to a 2026 Chevrolet Equinox AWD at no additional cost. The vehicle was clean, in excellent condition, had low mileage, and delivered impressive fuel economy throughout my 7-day trip. The AWD came in handy during a sudden mountain rainstorm and while driving the scenic Old Fall River Road in Rocky Mountain National Park. The vehicle performed flawlessly. While summer pricing was higher than off-season rates, my research showed AWD SUVs are in high demand in Colorado during peak travel season, so the pricing seemed consistent with market demand. Returning the vehicle was quick and straightforward, with clear signage and a friendly attendant. Overall, another smooth rental experience with Alamo. I've rented from them in several states and have consistently received great service and reliable vehicles. Highly recommended.

This is a tough one. Everything went great until we left Alamo. The final check point too so long…read more But all else went perfectly and I will give it 3 stars. All together...it was OK. The counter person was very friendly and easy to talk with. I have attempted to find the name of the person who helped us, but I can't locate it. It was 7/8...11:37. Far left person was great. We rented the car for 5 days, and the Camry rode perfectlty. Thank You Costco for assisting me on this trip.

I liked the idea of supporting a local business so when I saw the ad I gave it a shot. They were…read morevery responsive with a quote and then promptly answered all my questions via email. They do not offer children's seat but connected me with a service that did at about half the cost of what it would have been with one of the national rental car companies. The owner picked me up at baggage claim and took me to a hotel close by where is fleet is located. He coordinated getting the car seats so they were on site before I was. Did the paperwork and I was off. Very easy process and nice guy. The vehicles are a little older but my Suburban was in great shape. I had 6 people in it for a week and drove it through the mountains of Wyoming and had no problems. They maintain their fleet well. I will definitely use these folks again and highly recommend them.

Rented Raven. It was returned when promised and with care. I never received the deposit back. Will…read morehas been contacted many times with one excuse after another. Please keep scrolling for better companies that uphold contracts when renting vehicles. I will be perusing this with the BBB until resolved.

Quick. Efficient! Convenient…read more I love the quick check in option. Check out was make easy. And early morning check in was just as efficient. Reasonable prices and plenty of options for solo, family or group travel. Airport shuttle runs nonstop - to my knowledge - and frequently. 10/10

Easy return of vehicle at the airport location. Pickup in Denver was with very limited options…read more Our midsize suv was a tiny Mazda. I could not fit in the back seat.

Abdou is professional. Had nice experience with him…read more He explained in detail the benefits.

I booked my rental through Priceline and paid $337.98 upfront for a reservation that clearly stated…read moreunlimited miles and all taxes and fees included. When I arrived at Ace Car Rental, they told me my voucher was only worth $301.72, even though that's not what I paid. I did choose to add the prepaid fuel option and the fast-track service, so I expected those charges. However, the representative also tried to sell me insurance. I explained that I already have my own auto insurance and that my credit card provides rental car coverage. He then told me it was a state requirement to purchase their insurance. Since he made it sound mandatory, I reluctantly agreed. After researching it afterward, I found out that it is not a state requirement. I feel I was misled into buying coverage I didn't need. On top of that, I reserved a full-size sedan but was given a crossover instead. To make matters worse, I was charged additional airport fees, taxes, and other charges despite my Priceline reservation stating that all taxes and fees were included. Priceline says they sent Ace the full amount I paid, while Ace claims they didn't receive it. I don't know who's telling the truth, but I shouldn't have to pay the price for that disagreement. I chose Priceline because I expected they partnered with reputable rental companies. After this experience and reading so many similar reviews, it seems these kinds of issues happen far too often. I've rented from many different car rental companies over the years, and I've never had an experience like this. Between the misleading insurance claim, the unexpected extra charges, and not receiving the vehicle I reserved, this was by far the worst rental experience I've had. Be warned--you may end up paying much more than the advertised price. I've contacted both Priceline and Ace multiple times trying to get this resolved, and all I've gotten is the runaround. Each company points the finger at the other instead of taking responsibility or providing a clear explanation. As the customer, it's incredibly frustrating to be stuck in the middle with no resolution.

Art was amazing! Very smooth and quick service. The he cars were clean and plenty selection to…read morechoose from.

There's a reason it's rare to see an airport rental car service rated above one or two stars.. i've…read morebeen in the same boat usually airport. Rent-A-Car places are miserable experiences. I am glad to say this is that rare exception, Fabulous service, fabulous people, and everything worked like a charm. It's obvious that customer service is a top priority, and the entire process was incredibly easy, from picking up the car to returning it. They even checked in along the way to make sure everything was going well. It's very obvious everyone here is trained precisely to give great customer service with a smile not one person had a bad attitude What a great experience from start to finish. Keep up the fantastic work!

Best car rental place I've ever dealt with!!! UNLIKE other car rental companies Sixt gave me a…read morebigger, better deal when I got there. They understood my urgency, responded extremely well and efficiently! Gave me a smokin' deal on an awesome car and have been ideal to work with! 'The' Anthony is wonderful, Ray was great, and Nick made my experience fantastic! Thanks Sixt Guys!

Love renting with Sixt. Always the best rates, new clean cars, and the staff is fantastic. Anthony…read morewas very accommodating, friendly, and gave some great tips for the day - huge shoutout. In the last 8-9 years, Sixt never let me down. This time it was flawless as well.

What's with all the fee's? I paid full price in march through Travelocity. Why was i billed…read more513.00 more? Bad business practice. Not happy with hidden fees. Will use someone else in the future!!!!

Horrible! They increased the cost 7x than what I prepaid online. I prepaid for an SUV and they were…read moregoing to give me a compact. They "gave" me an upgrade and then charged me full price. This place is a scam.

Insanely long line here with only about half of the kiosks staffed…read more But despite the long wait I feel like the team did a great job on customer service. They gave me a complementary upgrade to a very cool Ford Expedition, and were knowledgeable and friendly throughout the process. I do hope that they can overcome some staffing challenges to keep the line down though.

This was the worst travel experience I've ever had! I was traveling from New Jersey to Colorado for…read morea short trip. I landed at midnight and waited 45 minutes to get picked up from the bus to the rental car place. Then, I had to wait in line for about another hour. Finally, I got to the counter, and they told me they were out of cars! At 3:45 am, what else could we do? We ended up renting an expensive car. When we received it, we discovered that it had no battery left. We had to sit at a charging station for an hour. The next day, we had two flat tires! We called to exchange the car, but they still had no cars left. We ended up canceling and going with a different company. However, they charged my card twice. When I went to dispute it, they fought it. What a terrible company! The desk people were horrible. One even quit during the duration of my time waiting in line. He was set up to fail anyway. How do you overbook too many cars for people? It's wild! I will never go with this company again and will be sure to tell my family and friends about this awful experience.