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    Builders FirstSource

    3.2 (14 reviews)
    Closed • Closed
    Updated 2 weeks ago

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    9 years ago

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    11 years ago

    Excellent service even for a small supply order. They seem to treat contractors and ordinary customers with the same respect.

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    Riverhead Building Supply

    Riverhead Building Supply

    (5 reviews)

    Here is my advice, go buy your products elsewhere. We bought a front door with sidelights and…read moretransom. Have emails back and forth with salesperson Chris Cook on the glass type and caming color. He had contractor sign after all our comments on changes to the quote but he forgot to change caming. He agreed, told contractor to install door and it's a simple fix for RBS to come, pop out windows and replace. Now I need to take to court as we are 7 months later, customer service (Andrew) refuses to return calls and Chris Cook states we need to pay for the windows and install. Completely unacceptable. If you give them your money, don't expect service if something isn't right or they make a mistake.

    I'm a homeowner and buy in spurts at RBS. In the last two months I've spend over $25,000 in…read morematerial for our new deck. Another $20,000+ last year for trim and the same the year before in lumber. This is a heads-up for those of us that are not frequent customers of RBS and are not inclined to read the faintly printed full page of fine print on the reverse of the receipt. If you need to return surplus merchandise during or after a project, expect to be charged a 15% restocking fee. This is conveniently buried in that fine print. So after spending $25k they had the nerve to impose a $50 penalty on the return of a single container of Coretex screws!! We're encouraged to buy locally and when we do we are subjected to abusive customer service policies.

    Builders FirstSource - buildingsupplies - Updated September 2026

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