This has been the worse experience at this location ever. It was overcast and rainy and They were…read moredoing work in the lot for this location, no parking for all the businesses. Booked the appointment days in advance and even got to the appointment 40mins early and was informed was not able to be seen until my scheduled appointment (Not a patient in sight during the visit). I acknowledge and informed I would return. Upon return I was 5-10 mins late due to attempting to locating parking, just to be told SORRY but you're too late for your appointment and the next appointment is within the next 10mins. NO empathy to attempt to reschedule the appointment and the feeling of not wanting me to be there. I kindly said ok no worries I locate services elsewhere. Found it LENS CRAFTERS from a google search that I did not know existed and not only was there parking, I was able to walk in and be seen that day even though the lobby was full of patrons. The feeling of been welcomed was a relief, will be HIGHLY RECOMMENDING this location for their willingness to assist, without been treated unwelcome, like the other location (VISION NOT WORK).

Spent lots of time talking to multiple workers... Shared my…read moreinsurance info and answered many questions they had for me.... I was told that their computer froze up and I'd receive a call back..... Days n days have passed = no return call..... Off to buy my glasses elsewhere ***

Awful experience the whole examination was virtual. The woman on Skype was rude and impatient. When…read moreglasses arrived they felt uncomfortable and gave me headaches. It was a waste of time and money. Had to go elsewhere to get a new prescription and the glasses were a loss.

Employees are super friendly and helpful. Decent selection of affordable frames. They had a great…read moresale for 50% off. I paid $218 for frames with thinnest lenses, anti glare coating and insurance.

Very caring and thorough doctor. It's hard to find doctors like him. You can tell he genuinely…read morecares and the office is very pleasant and efficient

I went in as a new patient Thought both front desk (assumed…read morewife) And the doc Himself were great Friendly, knew there stuff, respectful Small one doc office - Know that and plan accordingly When I need to see Vision Doc again So going back

Wow! Just wow! If you are looking for quality eyeglasses or sunglasses, from a shop with class,…read moreowners with patience and experience, look no further!

Great selection reasonable prices and son and father is very knowledgeable about the productsread more

I am writing this review because I have been going to Dr. Kaplan for years, maybe 30. I have never…read morehad a problem and you have to realize that these women talk to MANY people everyday and sometimes a customer can just set you off!! Not that it is an excuse but sometimes someone just has a bad day so please try not to base your opinion on one time! They may even be dealing with something even worse than that like having a child in the hospital or something very traumatic, again not an excuse. I am just speaking from experience and try to look at all sides of events. Thing that impressed me is that Dr. Kaplan reads and tries to correct the problems within the reviews. Just my humble opinion!!

Love this practice!! All staff are very nice! Have never had a problem! The one thing I would fix…read moreis why do patients always have to leave a voicemail?

Dr Krosschell is very professional and informative. Very comfortable atmosphere and you can tell…read morehe cares about each patient.

I found Dr. Hendrik Krosschell via yelp. As usual thank you yelp and my first experience with Dr…read more Hendrik Krosschell was nothing less than perfect. The place was very clean, organized and professional. After having recently moved to near by area i jumped on to the yelp to find a good optometrist for my regular eye test. I found this place with good reviews and made an appointment online (highly recommend doing that so it saves you some time). As soon as i walked in i was greeted by the wonderful front-desk lady (wish i remember her name). From start to finish she was awesome going above and beyond to take care of my needs. Dr. Hendrik Krosschell was very thorough, clear in his explanation and was kind enough to answer the concerns i had. He also had me come in multiple times just to ensure that i had the best possible lenses. A special kudos to the front desk lady. I had a full insurance coverage for my vision. The lady explained me how much i would be paying for my co-pay but there was a bit of confusion on what it covered for my lenses. I called up the insurance and got the details and this front desk lady (again i wish i remembered her name) was so kind enough to charge me just the remaining amount and have my insurance cover the remaining. All-in-all i had a pleasant and hassle-free experience. Strongly recommended!!

I have been using Walmart optical for a couple years,as it is super convenient. This year after my…read moreexam(less than twenty minutes in and out!) I ordered new glasses,as well as contacts . About 3 weeks later while cleaning them I snapped off the nose pad by accident. I went back to the store to buy a replacement. The girl behind the counter took my glasses in the back fixed them. She handed them back to me for saying "sorry for the inconvenience". What great customer service! I highly recommend them!

I've been a patient here for years, and have fond memories of Dr Waldorf and his warm & humorous…read morepersonality. Dr Hamel is also very personable and friendly. The front desk staff have varied over the years, and sadly, the last batch appears to have been misplaced: They collectively (and individually) have the personality and dispassionate guest-relations skills of stereotypical DMV workers. No more warm, smiling genuine greetings upon entering the office :( It seems like since they remodeled the office, the friendly front desk staff disappeared. I've tried to engage in a warm connection with this new batch of grumpy greeters, but got the bored look of a gen z (or is it y? I dunno...) looking at 'this smiling old lady' who wants to make friends? I wouldn't be surprised if they rolled their eyes at me once I turned my back. I recommend mixing it up and also hiring mature font desk folks who've lived and seen a little life, who understand and appreciate the customer service includes exuding warmth & compassion and a true interest in the patients who spend their money there. I would not encourage anyone to purchase their glasses at this establishment, because the staff is seemingly not trained in sizing frames to the face. They don't appear to know how progressive lenses need to be fitted to the eyes/face, and they are definitely not skilled at adjusting the newly arrived pair of glasses to the ears and nose - I know because all three of them made the attempt and did NOT give me glasses that function the way they should. I have to use my hands to lift my glasses up so I can see things on my laptop. Sadly, It felt like once they receive payment, there's not much incentive to provide a functioning product? Hundreds of dollars down the drain.... During my short time in the room with the Doc, I mentioned the problem with my glasses, but just got a disinterested 'Hum' in response... She was already on to other things....

We have been seeing Dr. Carol Hamel for a couple of decades. Her office has moved, staff have…read morechanged and office hours varied over the years, but Dr. Hamel is always her delightful self. She really knows her profession from what contact lenses are available in what increments to educating clients on eye care. Although Dr. Waldorf is no longer offering appointments the business continues to grow and I am delighted to see the office will be undergoing a bit of remodeling shortly. This will allow a greater offering of eye wear and a nicer waiting area. Look forward to seeing the new space at our next visit.

Huge thank you to LensCrafters (Dr. Magelhaes office) in North Attleboro. Special shoutout to…read moreDarrell for helping me find the perfect fit, style, and vibe. I loved my Tiffany frames for years, but these Coach ones are absolute fire. Feeling the glow up. Thank you!

Several issues regarding price for glasses and the use of insurance. Would've been overcharged if I…read morehadn't looked closely and asked for an itemized receipt. Then they took 50 mins to correct the changes because they didn't know what to do. On a separate occasion they said my glasses were ready and upon arrival they weren't and they had to get them ready when I was there, more time wasted.