The Village Spa is a place so awesome that I almost don't want to review it for fear of others…read moremaking it too crowded. I have gone to the Village Spa since I was a senior in high school and got a terrible highlight at Ambiance, another Aveda salon in West Chester. My mother was not having it, I ended up in Kellie's wonderful hands and we have been in a semi-exclusive relationship ever since. I say semi-exclusive since I spent a year and a half away on a rotational program, and while Indiana was a close enough drive to get my hair done, Boston and South Carolina were not. I have long, very curly hair and am pretty terrified of new stylists. However, I love new styles and colors and Kellie always knows what to do. "I want to be a Kardashian" transalates to a dark sexy chestnut. Then we went blond for a while. Then I wanted to grow it out, so she took my hand, showed me scary "Reba" color, and I walked out with an awesome Red mane. Now I'm back to a little blond, which she balayaged beautifully. I have been stopped on the street, at restaurants, and especially out of town and been asked how/where I do my hair. Curly hair is no joke people. If you want to try someone new go to Kellie, she knows exactly what she's doing. My entire family has gone to different stylists here at some point, but my mom and I are pretty religious about it. My dad is an indecisive person that doesn't like the cost, but always comes back after a few bad "cheap" cuts. Call ahead and set up an appointment, and they will figure out the right stylist for you. The owners also cut hair, which is always nice to see in this industry. It is pricey, but your hair will look amazing. I have also gotten waxes and have never been disappointed. I'm sure any service will do a wonderful job, just be prepared to pay for it.

my stylist grace did an okay job on my hair. it wasnt what i wanted at all, she told me that what i…read morewanted wasnt what i wanted if that made sense. im NOT pleased with my hair at all, i couldnt see the colors i was choosing i was told i couldnt do pink because i wouldnt lift light enough but ive done pink and was able to be light enough before. she left multiple blonde pieces in my hair like big enough to see. the black in my hair faded out to brown in 3 washes. i went in for a consultation to get black blue and purple CHUNKY highlights, she understood what i was saying and could do it till she was actually doing my hair and again said thats not what i wanted, by the end of it i had black hair with blue and purple tiny highlights throughout my hair with random blonde spots. it was not worth almost 400 dollars and sitting in a chair for 8+ hours. i will not be returning, but my friend whos went there highly recommends erin.

I've been going through some crazy times, and coming to this place helps me relax more than I've…read moreever been able to before. Jacob creates a place of safety and escape with sounds and smells that allows a person to let go. I highly recommend this establishment to anyone.

They simply had an oversight, and missed the appointment that I scheduled late for a late night…read moreappointment. They contacted me very professionally, and they were very polite and apologize for the mistake, so as far as I'm concerned it was just a simple error and I hope this doesn't reflect poorly upon them as I change my response to a four Thank you

I am not new to Woodhouse Spa, but this was my first time at this location and it was nothing short…read moreof amazing! I always love the relaxing waiting areas and this location having an outdoor area to relax before / after service is so nice. I booked an 80 minute maternity massage and Kaitlin was so great! This was definitely needed as a soon to be mom and I will definitely come back to this location.

It was definitely a GOOD FRIDAY, when I started my Easter off with a massage with Erin! I booked a…read more50min Body Balance appointment and couldn't be happier with the outcome. It was my second time visiting and I'm now rested and rejuvenated going into the busy weekend ! Book an appointment, Woodhouse is the place to go

Excellent customer service. On time for appointments. The techs are very thorough and precise.read more

I am really happy with my nails, they lasted over two weeks and my hands are in water all day long…read moreevery day. The shop is clean, modern, and comfortable. Danny does a great job and I highly recommend!

I have a Long history with Mitchell's- some AMAZING experiences over the past 8 years and some…read moreTERRIBLE. Recently I had a negative experience, but the manager at West Chester has truly done everything in her power to fix the stylists mistake. I am so thankful for the amazing customer service I have received since. Long story short, I had a stylist over process my hair to the point at which it was falling out. I was devastated, not only did I have to cut off 5 inches of my hair (Instead of the original plan of 2inches) my hair was fried and breaking close to the root. I immediately requested a refund! So I'm sure your wondering why I've chosen to give this location 4 stars. Well, after my experience, one of the managers called me and not only offered me services to fix the damage at no cost, but also created a care package (at no cost) of the full Oribe haircare line to work on fixing the damage! These products are amazing and very expensive and I was so appreciative that she has taken the time to fix a mistake one of her (former) stylists made. Although I'm devastated that my hair experienced such trauma- I'm also so grateful for the management for working with me constantly to bring my hair back to life.

I previously came to this location about every eight weeks and decided last time to stop doing so…read more I tried for many months and thought they might start listening to the way I liked my hair to be cut. It's a short cut, nothing difficult for other salons where I used to live. Basically they put the blame on everybody but themselves. I don't think there's any accountability for training and techniques you would think they would have. I am guessing it is poorly managed since accountability is not up on their list. Don't ask for anything to be different next time you go since receiving any feedback is unheard of it seems. I wish them well but remember, at that location....The customer is always wrong.

I've had a couple of massages here. They've all been fantastic. Most of them have been couples…read moremassages. I've always been super happy with the services. My wife's last massage left some to be desired. Hopefully that was a one time step down. The facility is really nice and clean. Comfortable robes. Very nice changing area. The waiting area is also relaxing. It's expensive, but so far has been worth it. Except for once.

I LOVED my massage with Sophia. I wanted medium to deep pressure, and she absolutely delivered…read more After the massage, Sophia acknowledged the tension I was holding and thanked me for coming in. The entire staff was friendly and great at their roles. I can't wait to go back!

This place is now called Zen Den Healing Studio. I found them when I was looking for a float…read moretherapy as a part of a birthday gift for someone. Months later I came to visit Cincy and we decided to go in for back-to-back sessions as first-timers to share the experience together. Chantell (the owner) is amazing. She managed and maintained the whole place by herself, I don't think she ever sits down for more than 5 seconds. Understandably when I called, it often reached the voicemail instead, but when she was available she immediately returned my calls and she also left a very very detailed voicemail in trying to accommodate our last-minute request. Keep in mind that it was during the holiday break, with the spa closing several days and amidst fully booked dates. You can also text the number instead of leaving voicemail, just FYI. She returned both my voicemail and my text, how's that for thoroughness. I'd rate her customer service 10 out of 10. She was super friendly, professional and her customer service skill is above and beyond. While we weren't able to go in for back-to-back float therapies, she was able to make arrangement so both of us could come in during the same time slot. I did the infra-red sauna and he did the 60-minutes float therapy. When we arrived, the place was just opened and they just restored everything from power outage earlier that morning. Despite the stressful start of her day, Chantell immediately greeted us warmly with a big smile, her energy pulled you in and really made you feel welcomed. She immediately sat us down with a tablet to fill our form. There's a desk where you can help yourself with some tea and chocolates. She gave us a tour of all the services they are offering: cold plunge, float pod, infra-red sauna, meditation room and massages. Wowee.. a one-stop relaxation haven for sure. The cleanliness of the entire establishment was immaculate and every room was well-organized. Though the earlier power outage did seem to cause disruptions that morning, for example the water wasn't hot enough for tea before our session began, and some of the functions (like music and light switch) were experiencing some technical difficulties when he was in his float pod. He also forgot about his neck support (user error) so it took him longer to relax. All in all, he said it was an interesting experience but would recommend going in for the float therapy pre-relaxed first, maybe after a massage. But FYI, it typically takes 20 minutes for your body and mind to relax, so if you want to float, I recommend doing a 60-minutes session. You can float with tight swimsuit/swimpants, or if you're planning to go in your underwear, don't forget to bring spare! My infra-red sauna was amazing. Chantell gave very clear instructions, and she walked me thoroughly how to start the 30-minutes timer, music and how to set the temperature. The light therapy feature was out of order but it didn't really affect my infra-red sauna all that much. The heat felt fantastic. I was sweating like a really good workout. It simulates a great calories-burning cardio workout very well. I was afraid that it would ruin my lash extension but I'm happy to report that it did not. The same with the above mentioned, it took me about 10-15 minutes to quiet the mind and completely turn my brain off and surrender to relaxation. For infra-red sauna, you'd go in nude but they provide towels if you want to partially cover up or wipe off sweat. In every room there's a rain shower, complete with washcloth and towel, plus the body wash, shampoo and conditioner smell sooo good. While I was done with my session, I waited in the waiting room and she made sure to check on me if I needed anything. All-in-all, despite the hectic morning and some minor technical difficulties, I knew Chantell bent over backwards to provide us the best service and to accommodate our last-minute requests, I was very pleased with how we were treated and with my first-time infra-red sauna experience. I wouldn't hesitate recommending this place for sure.

First time at this spot !!! Very professional! Straight to it ! Her hands was not rough at…read moreall....very relaxing when I walked out I felt like I could break dance and moon walk

My visit to the West Chester location was very relaxing from…read morethe time I entered and continued after my visit. The facial from O'riah was smooth, soft and peaceful. During the facial I could feel my face firming and feel youthful. Became a member and can't wait for my April visit!!!!

I work in a hospital and had been looking for ways to up my self care and comfort outside of work…read more I do the monthly membership and had 7 credits saved up from not finding time to go for awhile! I decided to do a 90 m massage today because with an extra added on (I did aromatherapy) you can use 2 credits. I had a massage with Mikecia (who said she was new there), and OMG. Seriously the best massage I've ever had. She was firm without being painful, used her forearms a lot, had such warm healing hands, and her technique was so varied and effective. She also was friendly but not chatty which I love for massages. I am fully going back to see her, but wanted to get her name out there because I always look on Yelp first to see if there are any standouts to schedule with.

I called to book an appointment and got EXTREMELY lucky with a next day opening for a massage with…read moreEmma. When I arrived they had a comfortable waiting area and offered drinks and snacks. They also have a salon and products and other spa amenities but I didn't partake today. This establishment is extremely clean and prestigious which DOESN'T match the prices.. which are very fair and reasonable!!! She was friendly and made me feel warm and welcome as she explained the process and asked what areas, if any, she should focus on. She took the time to get to know exactly what I needed from her to make the best out of my appointment. Her style and technique was perfect! You can tell she's a professional and I left feeling like a million bucks! Since this was my first time at Mitchell's they also gave me a discount without me even asking! (I didn't even know about it...) so props to them for doing that! I will absolutely be back!!!

I've gone to Michell's for a long time, but not that often . It always feels so pampering to get a…read moremanicure and pedicure. Plus, it makes me feel a little more polished - pun intended

I had a cut & color/highlight with Heather, who is absolutely amazing. More than a great stylist,…read moreshe is actually an artist! The combination of colors, coupled with her technique, creates a beautiful, natural look. I frequently get compliments on the cut/style and the color. The salon itself is great as well. it is very attractively designed and decorated, with an open spacious atmosphere. I only see Heather, but the other stylist to be very personable and attentive to their clients as well. The staff at the front desk are so helpful with scheduling, rescheduling, etc. I can't say enough good things about Kim Harper Salon and Heather and the staff!

I have been looking for a new salon since I moved and love Kim Harper Salon! I can't say enough…read moregood things about Heather. She truly saved the day for me when she fit me in last minute. I walked in thinking I made an appt with someone and I actually didn't make the appt. She overheard at the reception and took me in at 4:30pm and did highlights and a cut for me. It's rare to be able to witness such a selfless act these days to go out of the way for someone else. You can tell she truly loves what she does and goes the extra mile for her clients by teaching along the way as well. If you're lucky enough to book with Heather, you're in amazing hands!