Service was exceptional and friendly. Helpful with describing what was needed and getting the work…read moredone in a timely manner.

Love those place! Personable. Quick. Great work. Honest. Full of great info too! I will be back…read morewith my audi a5 (that is newly out of warranty). Keep up the great work yall!

Exceptional Service During a Stressful Time! I can't thank…read morethe team at Lone Star Auto Service enough for how they handled everything after my recent accident. From the very beginning, their tow service arrived promptly on the scene the day of the crash, which was a huge relief. As a school teacher, my days are completely consumed by my students and my work, leaving me with very little time or energy to manage the headache of car repairs at the end of the school year. The team here completely understood that. They went above and beyond to make sure I was comfortable and informed every step of the way, taking all the stress off my shoulders. Their incredible kindness and hospitality turned what could have been a logistical nightmare into a smooth, hassle-free experience. On top of the amazing customer service, they did a fantastic job on the repairs. Highly recommend them!

I had a really positive experience here. The staff was friendly and took the time to clearly…read moreexplain the service I needed without trying to upsell anything unnecessary. I changed oil, changed filters and did wheel alignment. The work was completed on time, and the pricing felt fair for the quality provided. It's not always easy to find a trustworthy auto shop, but this is definitely one I'd recommend.

Brought a Porsche here for a pre purchase inspection. The fee was $450 and it was completed in…read moreabout 1 hour, I would very happy to pay $450/hr for really good work, but the quality was sub standard. I attached photos of the 2 primary interior photos I received. No other closeup photos of the condition of seats, headliner, center stack, buttons or console were included. I checked at the photos are 72dpi and 2 megapixel... yes, TWO megapixel in 2025. On top of that they are blurry. I disclosed upfront that I am not local and they said photos would be included. Other problem areas 1) We chatted and they were supposed to perform a DME report and was later told it was not included. 2) They said they would test every single button and the report doesn't include this anywhere. 3) I had 2 concerns specified. Inspect of prior body damage/repair and a recent mechanical repair just ahead of it being offered for sale. Neither of these issues were noted in the report. I gave them the opportunity to correct the situation by providing feedback via text that I was unhappy with their service and the reasons why. I saw the text message was "read" and no other responses. No offer to adjust pricing, retake pictures or reinspect concern areas. Thank you Jacob and Garagisti.

Pros: * The primary issue with my vehicle was resolved…read more* Reasonable turnaround time (dropped off Friday, ready Monday) * Helpful towing company recommendation Cons: * Pricing was more than $1,200 higher than comparable European auto repair shops for the same repair * Additional plastic components were damaged during the repair process Context: As a Black woman and an owner of multiple European vehicles, I have realistic expectations when working with European Auto repair shops. While I do not expect friendliness or outstanding customer service, I do expect fair pricing and careful handling.

Great and honest service. When I had recall problems with my car, they informed me of what to…read moreexpect, as well as recommending one dealership over another based on reputation. They're flexible in payment options as well as pick up. No fluid top off or air filter changes were pushed like so many other places. I really appreciate them just working the problem(s) I bring. Great place, friendly staff. Fair prices. Definitely worth a try.

They are always friendly and do a great job at a fair price. And they make a great cup of coffee!read more

Today, I received exemplary service from Auto Care USA, MIke, and the team. Now it was a simple…read morevisit for tire alignment after being referred by the local Discount Tire, but the appointment was made with ease and at my convenience. I was able to add vehicle inspection at the end at the last minute, and it was handled in 10 minutes. After leaving there was an issue with the vehicle pulling to one-side and after bringing back it was reviewed, fixed, and I was out the door in 15 minutes.

My daughter took her car there. These guys took advantage to her for being a female. They…read moreconducted diagnostics test and found one ABS sensor faulty. They changed it out still had the same problems. $600 later. We took it back they ran diagnostics and said the front ABS sensors needed to be replaced for $500! Are you serious! I looked on line for all four they are $38.00. Now these guys want to charge my daughter for the back sensor they jacked up and the front sensors! I'm taking my daughter's car to an honest mechanic. I do not recommend this place , beware folks.

Old Katy car care is very professional and friendly. I am very happy with their work and service.read more

This place is not customer friendly. I have been told three times now to "come back the next day."…read moreThis place refuses to help actual customers. Save your money and time and go somewhere else than here!

My parents hit some road debris and Dana stayed open waiting for the tow to get them to her! Then…read moreshe provided the most compassionate and thorough car care I've ever experienced. While the car did get totaled out, the excellent service more than earned our future business.

At this point I don't even think about taking my car anywhere else for anything , ever. Gil , Jack…read moreand Christian have taken care of any and every issue I've ever had with purely honest feedback on what the issue is, what's critical for me to fix now and what I can hold off on. They always educate me on how to care for & look out for potential issues as well. The service from the moment you step through the door to the time you pick up your keys is a white glove service that is rarely seen anywhere. Don't take your car anywhere else.

I went in for a simple oil change on Tuesday, 11/18, and the experience was completely…read moreunprofessional. The mechanic, Willie, was rude and appeared frustrated, tried to pressure me about brakes I didn't request, and repeatedly called me approximately four times back-to-back, even texting me while I was still at the shop -- luckily, I keep unknown callers on silent. They put the wrong oil (5W20 instead of the required 0W20, which is stamped on my oil cap) into my car without asking. I immediately called my usual mechanic, who confirmed that using the wrong viscosity can damage my engine. The oil filter was changed at the same time, meaning it now contains the wrong oil and should be replaced again, but the shop refused to do so. To make matters worse, the owner (I assume) tried to grab my receipt and nervously laughed when I took a picture documenting the mistake. They even left my car running with the windows down after the error was "corrected," creating a safety risk. This shop is careless, disrespectful, and clearly assumes women customers don't know anything about their cars. Women are fully capable of reading manufacturer recommendations and recognizing when something isn't right. I will never return and strongly caution others. I now have to closely monitor my vehicle to ensure it was corrected properly. Willie claimed he was "trying to help," but disregarding manufacturer recommendations is completely unacceptable. For the safety of both your vehicle and your sanity, I strongly advise going somewhere else.

The owners didn't ask but I had to leave a review. These guys are amazing, I have a very small leak…read moresomewhere in my truck leaking the AC refrigerant. They have looked 3 times for this leak and refilled my refrigerant and only have charged me for one diagnostic. The last 2 times I went in the searched for the leak and couldn't find it still but didn't charge me a bit. They also referred me to someone who did electrical work, who fixed my issue for an absolute bargain.