My partner and I visited KLM Crown twice during my recent trip, and had vastly different experiences. A note for women: there is one bathroom. During busy hours the wait can be up to 10 minutes. I recommend just leaving the lounge to use the bathroom. ~2pm: Waited for two hours to get in. The attendant at the front kept giving different times, citing the boarding of the KLM flight. This was incredibly frustrating and not even worth it, because there was no hot food and the space was mediocre. There was a quinoa salad, turkey&cheese sandwiches, cold bread rolls (with fancy butter though!), bananas, and chips. ~6am: Got in immediately and was pretty happy with the breakfast selection. There was warm toast, guacamole, sliced boiled eggs, pancakes, and an oatmeal bar. The lounge was pretty busy though, so I had to wait a while to use the bathroom. I actually slept in the lounge for an hour and it wasn't the worst. Overall, I'd recommend coming only during a time when they accept priority pass. If they say "come back later", just find another place to go to. It's not worth waiting around for. read more

Reasonably close to the inter-terminal air tram is KLM Lounge. The times on the Priority Pass app are not accurate - and actually varies by day based on KLM flights and delays, so you just have to stop by and see if they're accepting Priority Pass. I stopped by both KLM and Air France and the food was identical - same pasta salad, leafy salad, two sandwiches, plastic-wrapped chocolate chip cookie... The lounge prioritizes their own airline customers and offer better hot food options for their own. If you happen to get there when they're about to reopen for Priority Pass, wait in line - it get long quick! I wouldn't go out of my way to go here, but if I happened to be at the airport early and had some time to kill, it was maybe $15-20 saved in free basic food and straightforward to get to especially with the post-security air tram. read more

KLM Crown Lounge is located in Terminal D and easy to get to for those with Priority Pass access. The lounge is geared towards KLM members and entrance within a certain time period is at the discretion of the person at the desk, even if they have space availability. It's very off-putting BUT at least they are an alternative option for when the American Express Centurion lounge is at capacity, which happens way too often. The lounge is far from premium and offers little to nothing but seating and beverages. The food offering is usually sandwiches, cold pasta and some pastries, along with fruit. The few times I've been here, all I had was some tea and fruit. It isn't spacious either but again, at least they are an option. I do wish they were more polite to Priority Pass holders but can't win them all. read more

Nice lounge. We only made it for breakfast so less offerings but chairs were comfortable and they have bagels and guac for breakfast. Margarita was okay, mostly mix. read more

KLM Crown Lounge - Airport Lounges Near Me - Houston, Texas

Tried to enter today and was told they were "business class only" and that third-party access (DragonPass) wouldn't open until 3:45pm. Lounge was empty and app shows no restriction or limited-hours note. The lounge opens 11am-7pm, so blocking Dragonpass holders for more than half that window makes the access effectively useless. If access keeps being denied like this, the lounge listing is misleading and the whole benefit loses its value. read more

WARNING: Priority Pass members are not allowed in from around 12-7:00PM every day. The lounge is reserved only for Air France, Emirates, and KLM flyers. You will have a MUCH different experience here if you are coming off hours versus coming as an Air France/KLM flyer. From looking at photos, I can see they put different wines out at least, and way different food options. During restricted hours, the hot food is the same as the Air France lounge but the wine is slightly different (wines are worse here). Look.. it's Priority Pass's fault for not communicating the policy. No need to be rude to the workers. The level of entitlement of some people is incredible. I came in with basically no wait at 2:45PM, being on a designated airline. Lots of priority pass people were getting turned away. There is a center circle with a hot food / charcuterie buffet and an open bar with several wine options and liquor options. I only saw American wines though, as they are serving Decoy cabernet Sauvignon and Merlot. Overall weaker than the Air France options. The food here is very reasonable and I love that they labeled their allergens. The salmon toast was decent (the toast was too soft, but the salmon avocado was great). The braised Beef with sliced potatoes was a bit well done and a tad dry but quite flavorful. The three cheese ravioli was very buttery, paired well with the mushroom. Better than standard airport food but quite rich - I couldn't eat the last ravioli because it was so buttery. The desserts were surprisingly nut allergy safe and I really enjoyed the cheesecake bite. Overall, the food made for a great late lunch. For a better wine selection I'd trek to the Air France lounge, but this has a bathroom and more outlets near food. read more

See all

Easy to enter. Plenty of staff to keep things stocked. Simple breakfast fixings. I would have liked more hot items like sausage, gravy, hash browns OR maybe some Dutch foods! read more

See all

Small lounge and basic food/drink. I came in Tuesday morning and did not have to wait. The lounge is small and clean. The breakfast options are very basic: pancake, egg, bread, muffin, cereal. Not many hot items. They had coffee machine that make cappuccino and hot chocolate and other coffee drinks. Fridge has standard soft drink and juice and options for alcohol. It's ok for quick bite before flight read more

See all

This lounge is alright if you have priority pass and come during a time where priority pass is actually accepted. However, I most definitely would never recommend anyone to pay out of pocket for this place. The amenities are not worth it, and somehow there's only one single stall in the women's restroom. I got kicked out at 11am on a weekday because that's when they deemed that priority pass visitors are no longer allowed. This was really strange to me because this lounge was more than 85% empty at the time. read more

On a recent trip passing though IAH I swung by the KLM Crown Lounge just to check it out. If you are traveling domestically it's a bit of a hike as it is in the international gate area. It was my first time there and the line was a bit long but it moved fast. Its decent sized lounge with some good food+drink options and a bar for alcoholic beverages. It was clean and well organized. The bartender was a really nice guy. They had this tasty broccoli salad that I just could not get enough of. Overall it is not as nice as the Virgin or Capital One lounges but still a good place to relax and recharge. read more

See all

Arrived at 1pm and denied priority pass members until 3pm. No line and empty. Pointless.

A little older lounge, but they had hot lasagna-like plate, great dill potato salad and Italian wedding soup, ok couscous salad and not great coleslaw, and some light potato chip snacks and water/coffee/alcoholic drinks for the guests. Located in D terminal at about D15/16, close to the Airtrain. Small seating in dining areas and slightly bigger couches in two rooms. I'd say this is better than the Air France lounge at the end of D. Service a little slower - took a while to get some fresh forks, plates, and the pasta dish, and that ran out quickly. Check-in speed was ok. The bar was staffed (so no self-serve). Little drinks and some fruit like apples and bananas. Overall bathroom was ok (basics). No showers or sleeping pods, so not nearly as good as the Polaris or United Club lounges, but it suffices. Not too busy. You can get in here with the Priority Pass. read more

See all

After a long holiday travel fiasco, I was glad to be able to just relax and chill a bit in a lounge where things seemed less hectic. A visit to KLM Crown Lounge (around D16 of IAH) was perfect for that. The lounge is ok...to me..maybe 3.5 stars. It's a little smaller and has just tiny bits of everything (small--mostly just continental breakfast) food, small bar, small restroom/seating area). Staff hustled and worked hard to constantly clean and tidy all areas up. They have some different,.comfortable areas for seating. PP members have restricted access mostly to morning (check in staff told me I could only stay until 11am but PP app says til 1pm during their peak operating hours ‍). read more

KLM Crown Lounge - Breakfast (only open for PP holders for select hours of a day) - Airport Lounges Near Me - Houston, Texas

See all

Priority Pass come back at 3 pm...returned at 4:05 only to get rejected again and say return at 7:30 pm. "But, I was told to come back after 3 PM"? I was never told that the window of entry was a one hour periodic limit of entry. I am sure it's day to day. Life Goes On!!! read more

Had a bit of time before our flight, so we dropped in for a nice cup of coffee and something to eat. They have plenty of coffee options, though we prefer ours black. It's a self-serve breakfast area with toast, cereal, and pancakes. There's also a good variety of fresh fruit, yogurts, and muffins. The space is comfortable and tidy--really a pleasant spot to relax while waiting for your flight. read more

See all

Located near Gate D16, the Priority Pass Lounge aka KLM Crown Lounge offer refreshments, food, and a nice quiet area to rest prior/post flight. After we checked in we were told our 3 hour cap starts then. It's clean, organized, and well lit. There's coffee, tea, an assortment of carbonated beverages and a bar that is capped at 5 drinks for your visit. I had some avocado toast, there was also boiled eggs, apples, granola, cereal, cookies, and oatmeal. It's a good place to go if you're waiting for your flight or are waiting for the appropriate time to go into another lounge. All in all for my first airport lounge, I don't have anything else to compare it to. It was a pleasant experience. read more

See all

THE RUDEST FRONT DESK STAFF I'VE DEALT WITH IN A LOOOONG TIME! My wife and I walked in with a cheerful "Good afternoon". We were met with "Are you flying KLM?". NO hello, good afternoon, nothing! She was the same nasty person we dealt with on the 14th while flying through IAH. We asked to speak to the manager and she stated she was the manager. THIS WOMAN SHOULD BE FIRED! Her unprofessional attitude is a huge blemish on the organization. If anyone with the capacity to change this lounge is reading this, you should really do something to rectify this terrible person! She was working the front desk on 14MAR at approximately noon and also 20MAR at approximately noon. Should be easy to figure out exactly whom this cancer is that is working for you! I just went back to get her name and when I entered I was greeted by a different person. This young woman was very nice...this time! I inquired about the other woman telling me that she was the manager. The other woman confirmed that she was NOT the manager and the actual manager was on-site...AND WE WERE BASICALLY DENIED ACCESS TO THEM AND LIED TO BY THE NASTY WOMAN IN QUESTION! I might have a different view on customer service but as a leader and manager myself...lying SHOULD NOT be tolerated in the workplace! read more

We tried going in here between flights. The website says they open at 6am, but there were a lot of people in line at 7:30am with no one in sight inside. We ended up leaving without being able to go in because no one was there to open up. So odd. read more

I really like this lounge and have had pleasant experiences with the staff....when I have been able to get in. Unfortunately, I have been turned away on several occasions due to entry time restrictions or extremely long lines with Priority Pass. I realize that an increasing number of people have lounge access nowadays but still find it very frustrating not to be able to use your lounge access. My recommendation for Priority Pass travelers - read the fine print on the lounge listing for restricted hours and allow yourself a lot of extra time for your visit. Also, be prepared to be turned away. If you make it inside, they have a nice bar set up including wines, liquors and champagne, a small prepared food section, toaster, and usually a grab and go snack like chips or fruit. The inside is fairly modern and the staff do a good job keeping everything clean. Hopefully they will consider making it larger so everyone has a chance to visit and enjoy. read more

KLM Crown Lounge - Mimosa - Airport Lounges Near Me - Houston, Texas

See all

This place has some shady practices! They will make up some story saying that they are only open from 3:30pm-4pm due to having staff drive home early because of the weather. Well currently it is not raining but it was sprinkling earlier. We checked in and demanded to see the manager "Terri" to be told of the same bs story. I asked if it was just priority passes that need to leave at 4pm. He said no, everyone is going to leave at 4pm. 4:33pm gone by and they were turning away upcoming priority members while checking in others. Right then I figured what they were doing. Reimbursements for Priority passes are the lowest and keeping them in for 30 mins while bringing in others will bring them more money. Next time cut the bs and just say it how it is. Reported this incident to KLM & Priority Pass and hope everyone does the same if they get turned away. I hope they change their tactic though. read more

I was only able to spend a few minutes here since TSA was horribly organized at IAH (a rant for another time), but we were checked in quickly and found an open table without trouble. Inside appeared clean and everything was easy to find. The food and drinks area was on the smaller side and options were more limited, especially for breakfast. Options included hard boiled eggs, guac, tomato slices (?? so random), oatmeal, some cereals, some prepackaged muffins, and pancakes. The drink selection had some juices and the usual sodas. The lounge definitely beats waiting at the gate, and I am curious what they might offer during different times of the day. read more

Waited in line for 30 minutes and the only food option was Chicken noodle soup, and cold cheese sandwiches. I guess it's better than nothing, but probably the worst food showing of any lounge I've been in. read more

KLM Crown Lounge - Airport Lounges Near Me - Houston, Texas

This is a good lounge. The hostess at the entrance is very friendly. They have a full bar and the food is good. Lots of places to recharge your phone and laptops. It's not big and gets full pretty quickly. They do have their own restrooms, which is nice. read more

KLM Crown Lounge - Lounge area - Airport Lounges Near Me - Houston, Texas

What can I say? It's free! With Priority Pass. Yes, I had to wait after rush hour was over but once in, I had access to free food, wine and a bathroom. I opted for a French wine, which I don't normally drink, but it was okay. The food options weren't great BUT that chocolate cookie was yum. I don't eat sweets often but it's good. read more

Get off the skyway D/E then make a right towards terminal D. Then make another right and you'll see it right past the women's bathroom. When there's a KLM flight, they might have the Priority Pass members return at a later time. They close at 9pm so they start kicking you out at 8:55pm. They close the back seating area approx an hour prior to closing (at least when we were there). The food was pretty good (rice and meatballs) compared to being a small lounge. They had small bags of chips, single packaged cookies, fruits and a small bar area with a server. There was also a coffee machine that dispensed a variety of hot chocolate and coffee drinks. They also had quite a large area for seating with the food area centered at the entrance. There is a bathroom but only for one person per male and female so you might want to walk out the lounge to use the bathroom since it is bigger. Overall, it is a lounge you could comfortably stay while waiting for the flight. read more

KLM Crown Lounge - Airport Lounges Near Me - Houston, Texas

Check in process is easy, but when it's super busy they will only allow KLM members. There is a solid amount of seating. There is an okay selection of food, pretty comparable to other lounges. For breakfast, there's a buffet for bagels, toast, breakfast sandwich toppings, and pancakes. They also have chip bags and snacks for you to grab to go. Coffee machine with a long line. Soda and other drinks are available in the fridge. Lots of outlets to squeeze in the extra charge. I've only been here for morning flights, so I'm not sure what the menu includes after breakfast. read more

Don't waste your time. I arrived at the KLM lounge desk on Saturday 9:50am and was told the earliest I can get into the lounge is at 7pm for priority pass. I don't know how that makes sense. read more

KLM lounge that takes priority pass. I arrived just after opening on a weekday. There were plenty of comfortable seats alright I can see it getting crowded in the afternoon or evening. There's a small selection of food and drink and alcohol stations. I don't like that the coffee station is strictly the one machine and same with the water. The line was extremely long waiting for coffee in the morning. Overall service and amenities were decent. For selection could've been expanded but otherwise a nice spot to go to during a layover. read more

See all

At 1230pm Wednesday We tried to get access but its only accepting business class till 5pm. Looked inside and there's maybe five people. They won't take the priority pass member with coach tickets till 5pm. read more

Questionable entrance policy and many bad behavior reports on front desk staff. Priority Pass entry is a "crap shoot". Trekking all the way to terminal D only to be turned away is no fun. read more

This is at the far end (coming from the United hub) towards the international flight area and duty free area. This is near D16. Stopping off and returning to and from Costa Rica was convenient for grabbing some hot food and snacks and drinks. These lounges are getting over saturated as many get access to it. But it paid off for me and a friend to enjoy seats and quick food. Service was great as they clean plates frequently. read more

My family of 3 arrived at airport early and planned to chill & enjoy lunch at KLM lounge since we have priority pass but they refused us entry coz it was pretty full. Only business class passengers were allowed in. We were so disappointed and hungry. We had to try Air France lounge and same situation. We went back to KLM lounge to ask if we can grab fruits to go just to fill our tummies. Ms Meibi Gonzales kindly gave us 15mins to have a quick bite instead. We are so grateful for our kind angel who made our day! Thank you for your warm service! Lounge is well-maintained and clean. The staff inside are friendly. Food is pretty good. P/S: I went back to KLM Lounge to make sure I got her name correct and was greeted by a rude young lady! Ms Meibi Gonzales is truly an angel and a valuable asset to KLM! read more

KLM Crown Lounge - Airport Lounges Near Me - Houston, Texas

This is not dissimilar from the Air France lounge, but it's a shorter walk from the end of the D gates, and there is a little bit more seating. The hostess told me it would get very busy and I could only stay for a half hour. She seemed annoyed that I was a lowly Priority Pass holder. After an hour (oops), THIS (see photo) was how busy it was. Read: I was the only person in an entire section. Food was pretty sparse, but I found some decent protein sources, which I did enjoy. Still no Diet Coke available. Slow dripping coffee machine. And a small bathroom with just one stall (which was fine for how "busy" it was, but I imagine if it gets LEGIT busy, this might be a problem.) Chair was comfy and it was quiet so I was able to get some work done and watch Hoda's last day on the Today Show. I was kind of glad I was alone, because I did shed a few tears. She is a legend. Anyhow, this lounge is average as they go, but still better than sitting in the terminal. read more

KLM Crown Lounge - Decent protein choices - Airport Lounges Near Me - Houston, Texas

See all

Made the trek all the way to the concourse and arrived at the very empty lounge. It was 12:07 pm on a Tuesday. Was turned away stating that they have 80 some first class KLM passengers coming today and so they would not allow me in. Why is this not posted on the Priority Pass website!? at the huge Houston airport. There is no place for Priority Pass users to go. read more

KLM Crown Lounge - Completely empty lounge- but not allowed in with priority pass. - Airport Lounges Near Me - Houston, Texas

Nice busy lounge everything was put out fresh and clean and LAN that works here is amazing. I love the Italian wedding soup. Free wi-fi. Desperately need a face lift. I WOULD RECOMMEND read more

See all

Following a 3.5 hour flight from Panama and what would be a seven hour layover in Houston, my wife and I were looking for a comfortable environment to have a couple of drinks and relax. Thankfully my wife has an American Express (AMEX) card that we often utilize to enjoy the perks of select airport lounges. After verifying that KLM Crown Lounge was on the list of approved lounges, we made the short trek from our arrival gate to the lounge. Upon arrival at approximately 2:30 pm on Tuesday, 1/23/24- we encountered the employee at the entrance. We both warmly greeted the young woman and she briefly stared at us as if confused as to why we were speaking to her. My wife proceeded to pull out her beautiful metal AMEX platinum card, but was told the lounge only accepted priority pass (which she also had). The employee rudely stated that we must return at 3:15pm to access the lounge. To pass time, my wife and I went to Pala (please reference my review if interested) for lunch. At 3:40 pm my wife and I returned to KLM Crown Lounge. As we approached the same employee at the entrance, we greeted her and she responded by curtly saying "I know that I said return after 3:15pm, but I am only accepting business class at this time." At this point granting us access was no longer our concern. The bigger issue was her disgusting, mean girl-like attitude towards my wife. Regardless of the employee's rude behavior, my lovely wife maintained a calm and respectful disposition. Instead of asking for a manager and complaining (previous Yelp reviews have spoken to the rudeness of front counter staff), I decided to leave this review as a heads up for anyone considering visiting this lounge. Also, this Yelp reviews serves as a reference point for any potential guest(s) that receives similar treatment, just know that YOU are not the problem. Whomever is in charge of this lounge needs to instruct their front desk staff to do better, this mockery of customer service is unacceptable. read more

We came around 10am on a Sunday morning and it was fairly crowded. The check in process was simple, and contrary to some of the other reviews we were not told about any drink limits (although we're pretty light drinkers) The facility is clean and they have some basic alcoholic beverages and sodas. It's also clean, including the restrooms. Some simple food selections, basically a good spot for a respite right before our flight. Good experience overall! read more

I pay for Priority Pass and they have a contract through KLM for lounge access. I showed up at 3:30 PM. I was told they will not accept anyone from Priority Pass until 6:30 PM. You have a contract and I'm being charged for my service. read more

I have been to better lounges. First impressions...we were NOT greeted...just asked about our flights. I did not feel welcomed but tolerated. The lady at the front desk is rude and does not fall in line with the kindness I received on my KLM flight. The 2 stars is for the lady pouring the wine as she was very pleasant! Also the selections for food was not good. Not a lot to choose from. I would not come here again. read more

This was my first time at this lounge, it was very clean. The staff was nice and they don't play about keeping this place clean. They offer continental breakfast with snacks. The Alcholol is Not self serve you will need to wait on an attendant for service. There is more seating in the back of the lounge if the front is full,It was a light crowd when I went, so overall my first visit was pleasant!! read more

See all