Last September Tony came alone to install our free-standing tub and floor mount faucet, a 2-person…read morejob. The tub is only held down by the drain and moves very easily when empty. The floor-mounted faucet installation was worse than I could've imagined. To start, he used a black Sharpie on our new tile, marking where he would cut the hole. Luckily, I went in to check on things while he was in the basement and discovered he was planning to cut the hole too far into the corner, which would have meant moving the tub, just so the water would make it into the tub. Then, the hole he cut into the tile was too large. To make matters worse, he used white caulk to fill the holes that weren't covered by the faucet base plate. Also, the faucet leans noticeably (see pic of level against it). Soon after he left, we discovered it was leaking. We also discovered he'd taken our brushed nickel overflow cover, which he was supposed to swap with the chrome cover, as well as the chrome drain he removed to install the brushed nickel drain. My guess is he was hurrying to leave before my husband returned home to see his sloppy work. We called him back to stop the leak and to return the overflow and drain. I want to ask him if that sloppy installation would be acceptable in his home, if he was paying someone his hard-earned money to do it. I paid him, but really shouldn't have. Now we have to uninstall all of it and hire someone else to replace the ruined tile and reinstall the faucet, properly. The pictures say it all. Unless you just want pipes installed, look elsewhere.

165% markup above MSRP. We were looking for a high efficiency heat pump water heater and decided…read moreon a GE Profile Geospring heat pump unit which had an MSRP of $2900 (which should include markup) according to the GE website. We contacted A+ Plumbing because they were an authorized GE dealer and looked to have good reviews. They ordered one for us and contacted us when it came in to schedule installation. We never received a quote, we figured it should be around MSRP. On day of installation price was not discussed when they arrived so we were shocked when they completed and gave us the invoice with a charge for the unit of $4748 not the expected $2900. The cost of labor seemed fair to us and they were clean, neat and quick but we were SHOCKED at the invoice total. We were in a hurry to leave for an appointment, and with the heater installed, we felt all we could do was pay and get going. To further the pricing issue, my brother was so impressed with our water heater he ordered one online using our EXACT model number and received the same water heater for $1900. In fact, there are a number of appliance dealers on- line that are in the $2000 to $2500 range. When I contacted the owner of A+ Plumbing, he defended the price charged as middle man mark up and said that the unit my brother purchased would have been inferior because it was a different model number. Again, it is the exact same unit as there is no trailing letters like you would see if it had been manufactured as a specifically for a chain such as Costco, Wayfair, or Amazon. I did ask what A+'s cost was and they said they would check but we have not heard back. So, based on what we know, we were charged 165% mark-up above MSRP and roughly 240% of what we could have paid for the unit online.

Even though Terry was not able to solve the problem with my main line (it's complicated), I am…read moreleaving a 5 star review for his professionalism, kindness, responsiveness, and trying his best to solve the issue and being honest enough to admit when he wasn't able to (through no fault of his). He even checked in later that night to see how we were doing and to offer recommendations as to what we could do. I thoroughly recommend him.

My Furnace was running intermittently during that cold spell (only ran with door off, for a day or…read moretwo then locked out, reset, work for another day or two) during January 2024, had JP in to diagnose problem, he was great but unable to figure what my issue was. Left us with a $600 bill and my furnace still intermittent. My husband was in contact with both JP and the owners wife and they said they were trying to figure it out. We paid our bill and that is when we got ghosted by them. Left us without a proper working furnace in the cold. Ended up finding the root cause to our issue ourselves when restarting furnace again and smelling burning. The white neutral input wire was burnt and causing furnace to short out. My advice to anyone: don't pay your bill until they fix the unit or they will ghost you. I heard from other friends that they did the same to them As well.

Appointment between 11-2pm. Showed up 1:45 pm. Two young techs - neither one was a senior tech. It…read morewas a simple estimate for repluming a kitchen sink and another pipe that needed blown out? Anyhow quoted over $2,000. Therefore, it seems the price is outrageous. According to the guys, they follow code. Well, duh, all licensed professionals do so. Anyhow, not pleased!!!

While on vacation my well pump stopped suddenly on a Friday morning, so no water at all for my…read morehouse sitter. I called RT Services after checking for sudden leaks and the breaker panel. Zach came out same day and diagnosed the well pump failure and also the pressure tank. They had a team at the house early the next day and had the water back on before they left. I also asked them to replace the pitless adapter when I returned, which they did promptly. Zach, Justin, and Landon (as well as Phil the owner) were fabulous! They were great at explaining things, were on time and courteous. I highly recommend RT for Plumbing and HVAC also.

We lost water Saturday night at 9pm and left a message. Got a call back within 1/2 hr. We've…read moreused pittinger for all of our well needs for the last 19 years and they have been real responsive each time.

We suddenly lost water on the day after Thanksgiving and called several plumbers. Of course no one…read morewould come out (even those that advertised "24/7 emergency service".) We called Pittinger's and left a message. Received a call back within 10 mins and he came out the same day. We even pulled this poor man from hunting! Very friendly and courteous! We will def use Pittinger's from now on!

I've used their service on two different occasions in the last six months because they are…read morewonderful. First trip was to replace an 'antique' garbage disposal. That went smoothly and works great. Their methodical and focused work ethic is just the kind of service I look for. Respectful and use care when coming in and out of the house. Second trip was to dump/fill the neutralizer and replace a bathroom faucet. Same story - they arrive on time, bring all needed materials and work expertly to get the job done. On both visits they were happy to answer questions to help me understand what was being done. This is my go-to service for all things plumbing. Have used them for years and will continue to do so because they are reliable, honest and fair.

Zero rating. Do not contact this company. I wanted to have a private conversation with the owner…read morewho continued to hang up on me. She threatened to call the police on me for harassment. The last thing that I wanted was to go public with my concerns. Yesterday, the plumbers at WRF & Son came to my house to replace three hose bibs. They did a nice job at replacing the bibs. However, when they turned the valve back on inside the house, they did not do it slowly. They opened the valve too quickly, and hence, shattered a PCV valve in the basement. I called to let WRF & Son know that in the future, the young plumbers would be wise to take it slow opening up the valve. It caused a big catastrophic problem in my home. Mallick Plumbing came to the rescue this morning and did a super job. It was Mallick Plumbing that informed me that the valve was opened too quickly. Again, I only wished to convey an important message to WRF & Son for future situations w/ other customers, but I say to you, beware, they are not interested in hearing/learning from their mistakes.

Some years back Castaway traveled to the Stanley, Virginia area to install a well pump, pressure…read moretank, and associated accessories 500 feet down in preparation for a new home. The system has been working very well (even after seven years). We have total confidence in this company!

I have used Castaway for many many years. My father was a plumber and I used to assist him. Scott…read moreand Brad do an excellent job. I have referred them to my friends and relatives. Excellent service and very satisfied with the work every time!

The service technician came down to assist Community Garden Market in Shepherdstown, with a…read morereach-in freezer issue that has plagued us since install in 2015. They diagnosed the problem and fixed the leaking issue and returned a day later to fix an additional issue of a leaking fitting to stop of frozen water dam buildup. Excellent communication on their part even without good internal communication on our part. They stood by their repair and checked back with us and handled everything in a highly professional manner. I can't say enough good things about this company other than we are certainly going use them in the future for all our HVAC and Refrigeration needs!

Caution: I discovered after paying my bill that the owner of this firm applies a 400% markup to the…read morecost refrigerant and presumably other supplies. He readily acknowledged this mark-up and defended it as "normal." Do not be surprised if you are advised that your unit needs lots of refrigerant. Thus,, his hourly rate of $83, plus an $83 trip charge, is not as reasonable as it appears.

DO NOT USE - I wish I could leave two reviews - one decent and one HORRIBLE. I hired Dustin to…read morere-due my outside HVAC duct work under my house. He fully replaced but I even had to ask him to seal it and remove the old duct and debris (that he just left anyway- ?!?!). Less than 2 weeks, it began coming apart and I was left with a BAD job where animals could get in my outside flexible duct under my house. Also, you can see straight under the house from one of my floor vents he FAILED to connect. Needless to say, I called and text him to come back to repair. He said Tuesday and never responded to any message or text or calls again. He even closed his Thumbtack account. On my first repair, he also DAMAGED my bathtub with his snaking equipment, so I had to get it REGLAZED costing me $100! The repair company CONFIRMED it was damaged by a machine. AND did poor plumbing work in my bathroom sink that was not up to code - says my inspector! AGAIN, having to get that repaired $$$ the RIGHT way. I now have to pay another contractor to fix and replace it all over again due to his faulty work. He started out so nice and hospitable, but the end work lacked on SO MANY LEVELS - DO NOT USE.

Had a clogged sink that I knew a kid had dropped something down but the area to work in was tight…read more Called Pure Water Plumbing and Dustin was out the same day. Problem fixed in no time. Easy to work with and a friendly guy, highly recommend Dustin