I actually visited this place twice. The first time, the worker said the owner left early so he…read moredoesn't know the prices of the toilets. Only the ones on sale had a price tag. That's why I had to return another day. They have an angry cat in the store that follows you around the store. The hissing is pretty unwelcoming, so they should rethink keeping the cat in such a public space. I was pretty hesitant to move around the store, especially when it blocked the only way forward. They have some toilets on display but only a few Toto. When asked if they had more Toto elsewhere, the staff said they could order online for us and it would be cheaper than getting it from Toto directly. That was tempting but since toilets are for sitting, we really wanted to test them out and see if they're comfortable first. That's the only reason why we ended up getting the toilet at another store that had a bunch of Totos on the floor

Welcoming & knowledgeable customer service. General public friendly. Many of the products are…read morelocal. All things bathroom. Fair pricing. Plus cute cat.

Best in the business!…read more Usually when you do a routine transaction, you don't think much about it afterwards. However, when you need to gain a service for something out of the normal realm of standard salesmanship, but yet find that what you want becomes problematic with just about everyone involved in the business - you have to especially thank the one place that catered to your requirements. Such is the case with thanking the staff at Woodhaven Tile and Stone Design with this review. I really felt the need to sit down and write a review of my extra pleasant experience with this business for my needs. I had required tiles be cut to replace tiles on the bottom two rows after a bathroom shower pan had been replaced which is a common problem of earlier built homes. I did not want to re-tile the entire shower walls, but wanted to have replacement matching design tiles. I did so, but also needed to get it to the right size as the original tiles, which I could put into place without the need for an installer. I initially started calling around to the tile businesses' in my locale about having them cut to size for some fee. I located five places clustered together and I received the same type of response from each: "Uh, we don't cut tiles". Then I asked, "do you have some associate you can refer me to have the tiles cut" as I wanted them done by someone in the industry? To further, "No, we don't know anyone (to help you)". On my own, I was able to achieve maybe a 65 percent decently cut tile rate myself, less with ones having a glaze. I found the unified responses' odd as their business industry is: TILES, even with "Custom" in the names of some shops. With that, shouldn't these businesses know about complementary customer requirements regarding tiles? I then called a half dozen more tile places. Still all came back with a blank NO answer given, "we don't cut them and we don't know anyone that could do just that for you". I started thinking huh, so all you Tile places just are interested in selling boxes of the stuff. Not to perhaps being interested in helping for anywhere else, should the need arise? Such frustration! To move along, I had noted earlier Woodhaven Tile's essentially unanimous 5 star rating online postings and I guess I went along with the adage, "Saving the best for last" to call them. When I did contact them which I should have originally done so in the first place, Frank at Woodhaven Tile said without hesitation, YES first bring a sample piece in for cutting, as he was somewhat concerned about the glaze being chipped during cuts. When I came in, I saw the owner Phil who was just as accommodating at having the cut's made. It was late that day so I just gave in the sample. I did come back the following day and Tara there showed me the cut sample and introduced me to the Italian craftsman, David there on staff. He had made the cuts flawlessly, no chipping I saw. When David listened to me for a few things, with his expertise he mentioned he thought perhaps that I had not initially measured for the tile's correctly and that I should re-examine the area where the tiles would go into. Ok, after leaving the boxes of tiles with them, when back at the house I did find after re-examination of my shower area, yes, yes... David had been right. I had the needed size measurements adjusted to David, whereupon the cuts were all perfectly made to my delight. During this, I noted that all of staff there, Frank, Tara, Phil and David were all so pleasantly patient and accommodating with me while I took time to re adjust for the cuts I needed. It quite honestly felt being among friends there who really listened to and wanted to help out with my needs. I was extremely pleased with their expertise and service provided to me. They do truly care about doing a completely satisfying job with all of a customer's tiling and stone custom requirements. You should experience the same pleasant and expert guidance from the staff in selecting a tile and stone décor upon a visit. Woodhaven Tile and Stone Design takes up a full block on Woodhaven Boulevard and there inside the showroom are very impressive displays of beautiful tiles and stones, along with an equally impressive helpful and experienced staff. The hours I noticed are very complimentary with extra morning and late times provided. Woodhaven tile and stone is unequivocally a "cut above" all the other tile vendor outlets in the business, especially since none of the others were willing or able to even "make the cut(s)" Thanks again very much guys for all your help!

Came in here looking for ideas for our bathroom we were greeted by Samantha she was very friendly…read moreand knowledgeable we walked us threw the entire store showing us different designs and tiles. We explained what we had in mind and she was able to guide us in the right direction two weeks later we returned to purchase the tiles we wanted by no means are the tiles here cheap in quality most of them are imported form Italy my contractor was very impressed with the quality I will definitely return her for my kitchen tiles

They were incredibly understaffed with only 1 worker serving the customer. An old lady who was…read moreworking there yelled at me and cursed at me in Chinese. She assumed I was an American born Chinese who couldn't speak English. I received no apology while service continued to be slow. After complaining about it, the staff had the audacity to claim that the old woman did not work for them. The old woman sits right next to them in the exact same office. Here is some advice. When running an office, if you are with another company, it is wise to separate their duties in order for them to not get confused. It is also wise to curb your employees to make sure they are not out of line. Overall, very disappointed at the dishonesty of this business.

Talk to Alvin! He was very honest and helpful when we were discussing how we wanted to renovate our…read moremaster bathroom and guest bathroom. Kept our budget in mind while we picked out designs and styles that we liked and gave us honest feedback on materials used. We loved the rosewood material so much that we ended up using the same vanity in both bathrooms! Very modern design that has an elegant simplicity touch to it. We are not completely done with the renovations yet, but we love the way it looks so far!!! Depending on how well lit your bathroom is, the color of the rosewood may come out lighter/darker (as to be expected). But definitely something to keep in mind as you're walking around their showroom (which is extremely bright with natural light pouring through).

Courtney and her team continues to take care of me and my company providing very pretty, affordable…read moreand stylish presents to friends, family and to other businesses.. I love coming to her store but i can just easily call her and she knows exactly what to send out to anybody who i need to send a present to! Love her!

Nice store but the experience with the owner's interior design service was terrible despite several…read moreefforts to save the project. She missed every single deadline that she set for herself and often seemed a bit unprepared/unfocused for meetings. The process took much longer than what we had agreed to and her resulting design proposal was 40% over our agreed upon budget. We couldn't proceed with the cost so we asked for a partial refund on her service fee. She refused and only offered a discount if we spent more money and bought something from her store. It was insulting. She wouldn't even let us know where we could buy any of the items that she sourced. Nor did she ever share the final rendering for a bookcase we designed together. In the end we had nothing to show for the money we spent with her. She knew it was a splurge for us to spend on something like interior design and felt as though she had taken advantage of us. It's a shame because we really enjoyed her store and thought she was a lovely person before we saw what it's like to work with her. She was unprofessional and it was a complete waste of time and money.

Custom Lotus was recommended to me by a friend of mine. For the first time in my life, I was doing…read morecomplete gut renovation in my apartment. I've contacted numerous other mill work companies and did not get the same warm and safe feeling as I did when I contacted Custom Lotus. I explained to a gentleman by the name Bernard that I was in need of 2 closets and a kitchen with pantry. He came to the apartment and explained what my options were. I generally don't have a vision but when he was explaining what can be done, I knew right away what he was talking about and how it would look. Bernard made the entire process so easy and seamless The process took about 6 weeks and I had my insanely gorgeous kitchen and 2 incredible closets installed! I wish my entire renovation was as easy and seamless as my process was with Custom Lotus!

Vert professional and detailed people. There were problems with things along the way but that…read morehappens with slot of this stuff,, the important thing is that they took responsibility and with no hassle took care of it. That was refreshing and nice. Cabinets are great, excellent quality, and a very fair price.

I had a great experience working with Rashid. Our cabinets and countertops are exactly what we were…read morehoping for, including some semi-custom solutions to immovable walls and pipes. They were quick and communicative, and the cabinets are excellent quality for a reasonable price.

Rashid and his team did an amazing job with our first kitchen renovation. Pink tiles and green…read morecabinetry was what we wanted and they had it!

I had DNA Kitchens gut renovate both my kitchen and bathroom in my Brooklyn apartment, and I'm so…read morehappy with the result! It's kinda hard to describe my style, but I really enjoyed working with Ady (designer) along the way. She worked with me meticulously until everything was perfect, even when we had to change the designs halfway through (they couldn't tear down a wall that had some heating pipes). I'll post some pictures after I clean up all the dust and do a little organizing!

It's still in progress... so I will update this review. So far, it's been 5 months and nothing is…read morefinalized!! Why?? I wish I knew this before I paid the deposit to commit. This was totally not what I expected!! They do have nice kitchen fabrication but not much for the bathroom. I hope they are little more easy to communicate and quicker to response. I will update with picture and more details when it's done.

Got exactly what I needed. Motorized blinds. Their guy installed it and showed me how to use it…read morewith dedicated remote control or app on my phone. Happy

Horrible company, dishonest people running it. Items are always broken/damaged and they take…read moreforever and then don't reply to you. They ship from CHINA but tell you it's Italian or from America. Horrible company. Would never recommend. All the people I ended up speaking to about this who got their items from them were all unhappy in the end!