Richard Haviland is a rare find. I needed a plumber to do some work in Brooklyn, but I did not have…read morethe time or resources to go to Brooklyn to find one. So, of course, I went to the web, Craigslist in particular, wading through a lot of ads and promo-posts that looked suspect at best and downright deceitful at worst. I was beginning to get worried when something about Richard's post caught my eye. I can't even tell you what it was to this day; it wasn't flashy or bombastic - maybe that's what it was, who knows. But something made me call him - and so far he has turned out to be the best tradesman I have had going into that building on a regular basis. He investigates the problem, gets in touch with me to review the details, we settle on a cost - always reasonable - and a course of action, and he gets the job done, letting me know the final bill. Work's done, tenants are happy and all is right with the world. He is a man of his word. And did I mention that I have yet to meet him face to face? That's right - we've been working together now for almost a year, and he and I have been nothing more than voices on the phone to each other with a little bit of cellphone technology mixed in. Sure, I have a guy in the building who works as a go-between for the residents and for followups. But Richard and I have been operating on a virtual handshake for almost a year now, and more than once he has shown himself to be not only a very good plumber, but a man with integrity and a compassionate heart. I am very fortunate to have come across his post in Craigslist. I know exactly What led me to him! And I just want to make that known to anyone else who needs some plumbing work done in Brooklyn and would like to deal with a real decent human being. Thanks a lot, Richard!

I've used Richard a couple of times, and he's usually very nice, thorough, and reasonably priced…read more But, in January I had a job that really should have been very easy and he just didn't want to do it. He comes to my apt, looks at the flushometer toilet and says "your super should be able to do this." The problem is, my super sucks. I know this, which is why I am calling a pro. The piston in the flushometer completely gives way a week later, water is just running full blast into the bowl, and I had no choice but to call the super. He puts a new shutoff valve on the toilet, for some reason, and replaces the piston. I pay him $260. Problem is, he effed it up. The action on the flusher was weirdly stiff, and a few weeks later it just stops working. I call the super and he couldn't give less of a sh*t. "I told you, you probably need a new handle" he says. "Get the part for me and I'll look at it." (He had not communicated that to me, and it turns out he was wrong anyway.) So, I end up calling one of those overpriced "retail" plumbers. He shows up, and observes that the super put an unnecessary second gasket in there, which seems to have messed it all up. About 15 minutes later the job is done, and I'm out another $300. So I ended up dealing with three different people and spending $560 for an easy job that required a $40 part. Richard is a great guy for jobs that he wants. But he really left me in the lurch here when I needed someone to just do the job right.

I was looking for a reliable, honest plumber who is knowlegable, available, actually shows up and…read moredoesn't give me the usual BS about the problems we had with our radiators and a few other things in our building.  We've had our fair share of bad experience with a lot of service providers over the last couple of years, so I know people like that are hard to come by. Luckily somebody on our neighborhood Facebook group recommended Tommy a while back and I left him a voice message. He called back right away, was available the next morning, showed up on time, fixed our issues in no time and was overall a really nice person to deal with. I hope we won't have any plumbing issues for a while, but I'll definitely make sure to save his number. Not affiliated in any way, but I was so happy with his service that I want to pay it forward and will definitely pass on his contact details to others who may ask for a plumber recommendation or not :) Happy to attest to the previous two reviews here on Yelp. Give Tommy a call if you're in search of a great plumber!

Tommy is one of the most solid guys I know who works in the neighborhood on a daily basis…read more He did most of the work with CTA plumbing when we rennovated our Brownstone. Entire building replumbing , water supply , waste drains boiler ( steam heat ) , hot water heater , the works. Now, he's branched off on his own. His business address is in Staten Island, but Carroll Gardens and the surrounding areas in Brownstone Brooklyn are his home turf. He and is crew are neat, responsible and trustworthy. Small and big stuff, he's available when emergencies arrive, plumbing , heating , referrals, or any thing for that matter. A must have guy in your corner and has made my goto list Keys electric electrician wiring wire brownstone contractor security surveillance video 11231 neighbor Carroll Gardens Brooklyn Heights Red Hook Cobble Hill Bococca Dumbo Park Slope Gowanus

I've had CID come twice now. Four months ago it was to deal with a nightmarish leak from my…read moreupstairs neighbor's bathtub. Today it was to deal with a cracked kitchen sink tailpiece. Both times, the same guys came and did a great job. They were friendly, professional, worked quick, and communicated clearly what they were doing. Their presence and ability both times have been exactly what you could hope for when you're having likely to deal with an emergency at worst and headache at best.

There's a reason this company has all 5 star reviews. Found them through Reddit and gave them a…read morecall because our sink and dishwasher keep backing up with black liquid. At first it looked like coffee grounds and now it's all black. Our building was insisting we pay to get it fixed because it's a problem in our apartment. I explained the issue to Jerry at CID and that we never put coffee grounds or anything like that down the drain, who was able to tell me over the phone that he was completely certain the issue was not coming from our apartment since we have fully stopped using the sink and dishwasher since this started and it continues to fill with more liquid. There's more I could explain but that's the basics. Anyway Jerry was so nice, offered to get someone there by 8pm (I had called at 4pm so that was amazing) and it would be a flat fee to snake the drain and was very up front about what it would be which was very transparent. He suggested I talk to building management as this was not an issue of something we did wrong that normally it's something they would pay for. I did and they are sending someone out to inspect all the apartments in our line tomorrow. I don't think they will let us use CID if they are going to pay for it (which we sincerely hope they will) but despite that Jerry was incredibly nice and even gave me specific tips to tell the building management to make sure their plumber did the best job possible. Thank you Jerry for probably saving us a lot of money! Please go give these guys business, if we could we would!

Excellent, efficient service. Arrived on time. Great communicator. Very pleased…read more Would hire again.

Quick responses and decent services with a reasonable price. And most importantly the owner is a…read morenice guy. Highly recommend!

Amazing, professional, and efficient service that's a cut above them all! Their electrical…read moreknowledge adds tremendous value to your local neighborhood for residential work as well commercial jobs. I recently used them for a service call - they were prompt, clean, and methodical. Got me up and running in no time! Highly recommended 10/10!

I had an emergency plumbing problem, this plumber Came by quickly and resolved the problem, very…read moreaffordable too highly recommend

We had an issue with a leak at our restaurant. No one was available. When we called and spoke to…read morethe owner, not only did he make sure to get someone out right away. He followed up after to make sure we were taken care of. Extremely professional and I am happy to recommend to anyone looking for a good plumbing company.

Nick did a great job in a timely manner. Blaustein always does great work. Thank you.read more

Steve and his crew replaced my apartment's central AC system earlier this year, a big job that took…read morea week. They were professional, on time and on budget. Steve is knowledgeable and honest, a rare find. Highly recommended.

After many years of working with Run Rite, a pattern of 'fix and break' emerged. Meaning, you call…read morethem to fix something and within a few months, something else conveniently breaks requiring more service and a hefty bill. When questioned, the manager got VERY DEFENSIVE as he could not answer the basic question of "how is this different" from what I paid for already. There are several companies in NYC area that provide similar services and I would suggest you do research on several (including RR) before you hire any of them. Their unwillingness to help clients understand what they are paying for and why there is always multiple visits is suspicious.