I can see why they're closing down. The customer service is the worse! The store overpriced for…read morethe quality and styles you're getting.

I can spend all day looking at all the trinkets they have. I wish pricing was a little better…read morehowever I do find some random gifts which are unique and can buy right there and then instead of waiting for online order. Staff has always been welcoming and helpful

Great service and you get your money worth, great selection of clothing,. I will return to buy more…read moreclothing and accessories.

Super slow service. Works we're moving real slow. like robots. Just not good Customer service in…read moregeneral.

While shopping at DD's discount I came across this store. It was trendy and fully stocked with cute…read moreclothing. The store is small but other than that is nice. Prices vary depending on items..

Me encanta esta tienda tienen muchas tallas y mucha ropa moderna y bonita..las muchachas que…read moretrabajan alli son bien serviciales te alludan en lo que necesitas, son amables y educadas....y lo mas extraordinario es que saben los dos idiomas....Ingles y espanol.....

Plenty of parking. Came on a hot weekend afternoon. This was an outdoors shopping center. Place…read moreappeared clean. There were a good amount of people shopping. They had a good variety of stores from Barnes and Noble, to Trader's Joe, to Bath and Body Works. Of course there were plenty of places to eat too like Yard House and Urban Fish Taco. There were plenty of places to sit and eat outdoors. They had a splash pad for the kids. Good place to hang out.

Chino Hills can be limited on entertainment, but this place remains as one of the better places to…read morecome. In the one year that Jen and I have been dating, this place has improved and provided many fun days and nights. The Christmas decorations were wonderful and this past weekend they had the Lunar New Year celebration, with many additional pop-up vendors in the street (closed off for pedestrians). We enjoyed walking, talking and exploring all the additional vendors and also the people (and dog) watching was top notch. Judging by the crowd turnout, I would say that this was a successful event, and I hope they add more events like this going forward. Many great restaurants, shops, craft stores and plaza entertainment. Water fountains and train rides for the kids (and some adults too). Whether you come here to dine, shop or just hang out and enjoy the weather with others, this place is a solid choice.

I visited the Chino Hills Ross on Friday. I have never seen it this way. The line was tremendously…read morelong. There was only two cashiers and no manager in sight . I asked an employee if they could get more backup and they said there wasn't any when I asked to speak to a manager they said he was in a meeting these poor workers looked so over worked and stressed out it was really unfortunate to witness this

Never come to this Ross store. I bought some clothes for my husband at another Ross location a week…read moreago, and they didn't fit. Since I happened to be near this store today, I brought them in for a return. The employee in the picture, named Christina, rolled her eyes at me and said, "There's pet hair on these clothes--we can't accept the return." She had a disgusted expression on her face and even poked at my clothes with her finger. I get that the pet hair is my fault--I can clean it and bring it back another time--but was that kind of attitude really necessary?

6-1-2026 I visited Chino L.B on June 1, 2026…read more Amazing Customer Service from Marlisa & Vanessa. I was there to pick up my online order. Lane Bryant never seems to disappoint. Both ladies were so helpful & friendly. A few years ago they closed 2 of my favorite L.B stores that I visited alot. 1 in West Covina & the other in Glendora. Chino is around 33 miles round trip which is far to me. I'm on a budget like everyone so I space out my purchases. I can say that everytime I enter the Chino L.B store all the Sales Reps. make me feel welcome. Thank you Marlisa & Vanessa your Amazing

Wow, I practically had to beg for assistance. I was the only customer in the store and the 2 sales…read morewomen were busy gabbing! I was shopping for undergarments. I got help, she gave me two styles to try. Nobody checked to see how I was doing so I had to get redressed to grab additional items. I came out and asked for a restroom. NOPE! Forget it! Might as well purchase online. If stores want to stay in business, customer service is key!

We went on a Friday evening. The staff was very friendly but we wish they were more clear about…read morewhat sales that they had that day. The store was clean and organized. They have fitting rooms in the back. You basically can only go to the fitting rooms once so they recommend that you have everything you want to try in before you go into the fitting room. There were a few other people and we were still able to maintain our social distance. They have a lot of trendy and fashionable clothes for a reasonable price but not cheap. They have fur coats, jackets, towards the front and dresses in the middle and shoes in the back right. My sister was able to get 3 items: Levi shorts, dress, and a cardigan and she was very happy with her purchase. We would definitely come back another time.

This thrift store is a joke. Went in to sell items which some were from brands they are looking for…read morebased on their website like pacsun, brandy, etc. All they took was a shirt from ROSS and Forever 21 . Don't waste your time here, you are better off selling your items on depop or poshmark!

Loved this name brand store different selection & markdown too, low price friendly & helpful…read moreservice from associate never had an issues with them will always shop here

Horrible experience at this store after shopping at Nordstrom rack and Nordstrom for more than 35…read moreyears as a loyal Icon and Ambassador customer. I never had a customer service issue there or at any Nordstrom. This Chino Store handled an escalation horribly. I had an issue with poor quality of a product I purchased In May 2026. They refused me a store credit or refund. I asked to speak with a supervisor. The "supervisor" at the register could not help, she refused a store credit or any solution. Then I asked for the store manager. She told me initially that "Jack" was on a call. I told them I would wait. After 15 minutes or so, in comes Toni R.. She comes to the register, told me exactly what the others said and Jack left!! That's not a supervisor. That's horrible! After I waited for several minutes, the store manager leaves!!!?? What is that?? Either someone is lying or the manager Jack is not a proper Manager. Toni also refused to help, provide a solution and becomes snarky. That's not a manager, that's a worthless Position. I told them they could keep their cheap product or throw it away. I also told them the $500+ items I was about to purchase could be put back too. Nordstrom Rack in Chino has a horrible service and CHEAPLY made products now. Then they do not want to provide their customers with a solution when there is an issue with their horrible, cheap product. SAVE YOUR MONEY and save yourself the trouble, don't go to Nordstrom Rack in Chino for anything.

I just had the best experience with the manager. He was so polite and kind, and very professional!…read moreHe does an amazing job!! He was extremely helpful a round of applause for him!

Limited selection bad costumer service. The Homegoods area is getting worse, and if one of their…read moreproducts fail you have to deal with unprofessional costumer service.