This message is for the higher- ups at Kohl's. As a 20 year hospitality professional, I greatly value excellent customer service. Nazima is by far one of the best, if not the best customer service professional I've ever interacted with. She immediately complemented me on my outfit selections and eventually got me to sign up for the credit card. I am literally paying off my credit cards to be debt free and I'm very anti-credit card at the moment...but the rapport she built in SECONDS+ the obvious value of the discounts when you sign up, but mostly it was the experience with Nazima that had me sign up for the card, when I never in a million years would've thought I would've been signing up for a credit card today. I objected twice (as I was giggling because she was making it such a no-brainer), but with her charm and knowledge of how much money I would save, She pushed through those objections, and I willingly signed up, and was grateful that I did! I will be going to Kohls for all my clothes. Nazima turned a first timer into a regular! Thank you Nazima! She deserves a raise! She said she was number 12 in the company. I believe if she was training everyone Kohl's credit card card sales would skyrocket. read more

Beautiful store But: Where can I find something? No one to ask Is there a description of what's where? No Huge second floor Absolutely no one thereThat works here. Equally large first floor I found One older lady, pushing a cart putting up coat hangers I ask her where I can find something " I don't know " No other workers No security visible ( and a freeway entrance 200 yards away) Hmmm read more

Came here to purchase a few items. Had some Kohl's dollars to spend and they were having a pretty decent sale. Our cashier Angel was pretty nice. My wife and I were able to find what we needed. Also, this location is well maintained. We appreciate that. read more

12 people in line and two cashiers. It's always like this! One guy has been talking to the clerk for ten minutes why don't you move him out of the way or bring someone else read more

First time visiting Kohls today. I came in because I needed a specific carpet cleaner and they actually carried it. The parking lot is large and spaces were plentiful. Once in the store, it's actually pretty big, it looked well organized and lots of people were in the store shopping. My only problem was that I had no idea where what I was looking for was located and there were no sales people anywhere. Literally had to wonder the entire first floor, walk to the second floor and finally found it. But check out was quick- there were 2 ladies ringing folks out. Anyways, I was really grateful to not have to drive farther for what I was looking for. read more

The customer service was great! I couldn't find anyone on the sales floor, so I walked over to the Sephora area and asked for help. She was super friendly and helpful! I was looking for the abominable snowman, dog toy for my little guy, which I was able to find with more help from an associate who actually worked in the that area. Such great team work from these amazing ladies, who helped me find my item. read more

Omg, the cashier is so slow . Always. No help. All by herself. I have other things I would like to be doing some time today.

Not sure if they deserve 2 stars but because I used to love Kohls, I'll give it 2 stars for old time sake. What happened to Kohl's?! They used to be great with customer service but it has gone downhill each time I go and now I'm no longer a regular customer. Their returns and locations for pick up changed. It was nice having to run in and grab pick up and leave vs having to walk through the store to the furthest corner. Now, it moved back upstairs. Returns are in the same long line as purchase. I'm confused where Amazon returns are, but since I had to dispute several items with Amazon saying they didn't get my returns from Kohl's (even after scanned & email confirmation email received). I don't do Amazon returns at Kohl's anymore. Customer service used to be good but now service is extremely poor. They need to lower their prices so I feel I'm walking through a budget friendly store. Cashiers on the last few occasions assumed I wasn't a regular and would confidently make up rules about return policies. One told me it was their policy that if I made a return and the price is lower/on sale, I would get the current price. I told her if this was the case, Kohls would get sued. Had I not stand firm and argue with her, and request a manager, I would've end up with the sale price vs my actual purchased price. Unbelievable! Their system was down recently and was told I had to get my return as a store credit when I had the receipt. I refused because I don't want to spend more than I have to and getting a credit means, I must spend it on over priced items. Not sure why I was made to feel like I had something to do with the system being down. Customer service definitely down the drain. Kohl's needs to hire people who want to work there and have some common sense and wears descent clothing. One floor sales person had his pants down hanging low, but I suppose it matches the store's customer service. I wouldn't be surprised if this Kohl's shut down. read more

I can say each time I have gone to this store. The place is clean and I order I rarely see things strewn all over the place. When you are in line it usually moves quickly. The cashiers are always super helpful and friendly and it's consistent so it's one of the other reasons why I choose this location. Great atmosphere and ample parking and clean and friendly element. read more

Every employee, from the two women on the top floor who kept checking pricing for me on items with no tags to the first floor employees, male and female, were helpful, courteous, professional. The three female employees and I shared some laughs over my picking up some Halloween items ( MONTHS AFTER!? ) and they were grateful for my buying them. LoL. The woman who rang up my items ( didn't catch her name, in a head covering, sweet spirit ) was very friendly. Great Customer Service from ALL FOUR ( top floor women, one perhaps Hispanic or ethnically Filipina, the other with a Russian accent ), including the man who gave me a suggestion on a brand of bath towels when asking him for advice. Appreciate y'all AND Thank You to Kohl's for Sales & Clearance items to grab! read more

The manager and employee were incredibly rude when I spoke with them. I understand that my problem may have been unconventional, and I acknowledge that the situation might have seemed confusing. However, the two were quick to (loudly) shame me in the front of the store, when I was just trying to ask questions. I understand you don't have many workers at the desk, and maybe you needed to move the line along. But it is not the customer's fault that you don't have enough staff and got rid of the 2nd floor returns desk. Had the two just listened, they might have understood that I was just trying to figure out how to handle my product exchange on a different day, and whether they'd be able to order the relevant product to the store for me to do that. read more

They change the goddamn Amazon return spot every single time. I have wasted so much of my life because they are some indecisive pieces of garbage. I want my time back. read more

I was in Kohls over the holidays several times, and one of the managers (Lauren) was extremely helpful. Additionally, the staff at Sephora was also amazing. I went on a shopping spree a few different times and had numerous bags and was always helped out to the car, or if there was assistance needed on the floor, someone was always available. I was impressed with how the staff functioned and responded to rude customers (and unfortunately, there were many). It's conveniently located and in a shopping center where there are many retail options, including restaurants and banks. read more

No one works in the store! Unbelievable I walked the whole first floor looking for someone to ask a question. NO ONE So I go upstairs to see if someone works upstairs. No one works upstairs either! I actually considered putting an item in my bag under the cameras to see if someone would miraculously appear to arrest me so I could ask a question!!!! The ONLY reason I am here today to to look for the Amazon drop off! That's the only reason I would ever come here at this point. I literally cut up my card and closed my account. Ridiculous If I need something that Kohls sells I'll find it somewhere else! Quick edit If you want to find the Amazon return it's now at the only register at the exit/entrance of the store. NO sign or any identifying feature letting customers know that's where it is. All the signs around the store saying Amazon is Upstairs. Then you go upstairs and there's a poorly written sign on a napkin saying Amazon downstairs. Then you might notice the Amazon sign pointing to the back of the store. So naturally you might head in that direction. SURPRISE!! It's not there either. This is fun So I keep walking in circles looking for an employee. My husband suggested I find the PA system and call for the stores ATTENTION!!! DOES ANYONE WORK HERE???!!!!! I finally stand in a LONG LINE because there is only one employee at the register. I finally get up there and tell her I'm looking for Amazon. She says oh yeah it's here. Really?? Because there are two signs and none of them point to HERE!!!!! She laughs and says Oh yeah I know Ok So they ARE aware they just don't care about anyones time or customer service. Got it. Message received. I didn't even keep the 20% Off receipt. I literally tossed it. I wouldn't give this $hithole a dime read more

This department store was pretty neat and organized on the inside, and the products were abundant (I've seen some with lots of empty shelves). We were looking for some sweaters and were able to get what we were looking for. Our shopping experience here was pretty great too; the department store was not too crowded but at the same time it wasn't dead either. It was a comfortable and relaxing shopping experience. And if you're looking for good deals, look for those racks marked as clearance. This department store had lots of these scattered throughout the floor. read more

Kohl's - January 2023 - Men's Clothing Near Me - PLEASANT HILL, California

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At Kohl's, you'll find clothes, jewelry, and everything for your home and pets. However, the prices can be high for the quality. Sometimes, the cashiers aren't the friendliest. On the bright side, you can get everything in one place, including Sephora, and they offer good free parking. read more

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Review is for an online pickup at this store. The item was buying was not at my Alameda store or any of the stores in the area. The nearest store with inventory was this location in Pleasanton. This was a two level store and there were not signage at to where the customer service/online pickup was located. I asked a worker that was walking by and she directed me up the escalator and then make a left the corner. Two people were in front of me in line. After a short wait, the associate scan the pickup bar code from by email, checked my ID and she went to retrieve my order and I had my order. Almost a perfect pick-up experience except for the lack of direction signage for online pickup location upon entering the store. read more

Kohl's - Men's Clothing Near Me - PLEASANT HILL, California

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Excessively long wait times. I came in earlier today trying to find a few things for my home. I ended up finding what I wanted after being in thes tore for such a long time. When trying to check out, it took over 30 minutes. I found that to be extremely excessive. The selection is ok and prices are alright, but they should hire more people read more

Ordered a fake Christmas tree online for pickup. Got my notification that it was ready so drove out to pick it up. (From alameda). For pick up you have to go to the second floor. Couldn't find a customer service like it said on my pick up notification. But found a pick up area. Didn't see my product anywhere. So on the pickup message is says to push the button on the message, to get a rep to help you. Pushed it. Waited about 10 mins awkwardly as people and employees come and go. A random employee coming out of the back area, stopped and asked me if I needed help. Didn't appear to be a manager. But she took the initiative to ask me. Showed her my online pickup slip. She asked if anyone helped me. Told her no. She scanned it and informed me it was in the back and she would get it for me. Someone else brought it out a few mins later, but I didn't get to ask her name. But she was wonderful! And it's that kind of service that keeps me going back to the kohls in alameda. She is amazing and I wish I could give her personal props! And also extra props to the store when I heard today that on thanksgiving that had a car drive into the side if the store for a smash and grab. And I entered from the other side and had no idea that even happened 2 days before. Managers...give props to your amazing employees. They deserve it. And I assume so do you. (But just improve that in store pick up process. Confusing and doesn't work.). read more

When you come to Kohl's here be expected to wait at the traffic light on Buskirk Ave for a long time. My suggestion is to exit out where Dick's Sporting Goods is at. I like coming to this Kohl's in Pleasant Hill. It is in a nice shopping center where Wells Fargo Bank, Starbucks, and Gamestop is not far from. Kohl's is a busy retail store. A lot of people love to shop here and I do not blame them. Having 30% off purchase or Kohl's cash reward you have to buy something there. read more

Kohl's - Sales on Graphic Tee - Men's Clothing Near Me - PLEASANT HILL, California

Shout out to Brie and Kevin and the nice Persian stock lady in Kohl's tonight on this rainy night where there was so many customers and not enough staff. Brie helped my mom and I and when she heard at the register that I couldn't find a coat she sent me back over to coats to find one. I had been looking in the wrong area of the store. Brie is a beautiful person and her customer service is on point. All the people at the registers tonight were absolute gems! They were working so hard while people were impatient and they were kind and working very very hard. I had to write this to show my appreciation. I will be back only because of them. Merry Christmas to them! Thank you Brie! You guys are a great time and making a difference! read more

On 10/14/24, I made my purchase in the Customer Service dept. and I was overcharged. During the past three years, I've had several overcharges at the Pleasant Hill store. During another visit, a manager rung me up and she intentionally overcharged me by ignoring the clearance price tag and she manipulated/misapplied the percentage off coupon. I informed her of her mistake and she rudely and begrudgingly corrected my total. Management and Customer Service Staff should know better. These are Not innocent mistakes. Coupons were purposely applied in effort to reduce my discounts. Please check the tags, do your own math; carefully check your receipt. read more

Not worth the wait. The line to pay is absolutely ridiculous. I just put my stuff back and left. read more

Kohl's - Men's Clothing Near Me - PLEASANT HILL, California

I am in Absolute shock. I come to Kohl's Once a week with my daughter who is a year old. She's a fussy sleeper and only takes car seat naps, so my routine is I take her for a nap and go to Kohl's once a week. I cover her and rock her the entire time while I shop.Well today was no different. I went in to do my little routine as usual and as I was looking for pants for my daughter I was approached by Pleasant Hill Police department and the loss prevention employee . Loss prevention told the police I've been Stealing for months. I'm in absolute shock because I've never stolen anything in my life. He said he had me on video and I said that's impossible and please show me and the police the video because I never steal anything. Like not even a paperclip from work, he said he didn't have to. The police said he had a still shot of me shopping but no video evidence. When I told him and The police he clearly was mistaken because I would never do that, he was nasty and kept falsely accusing me of stealing. This is 1000% discrimination because I had my baby covered in her stroller. I'm an Emergency Medical Technician with a new baby who was simply shopping and was humiliated. I want an apology and the security guy fired for falsely accusing me and humiliating me in front of everyone. I've never been so embarrassed in my life. I won't stop until the corporate watches the tape and sees I Never stole anything. Discrimination of mothers with strollers is so real. If your a mom, please don't ever shop here. Im shaking still. read more

Cheers for Kohls. Here's a store that knows how to make curbside pickup easy for the customer. I assume this is company policy, but it still needs to be followed through by the individual store. I was notified via email that my online order was available for curbside pickup and given a few days to pick it up. I liked having that "window" as a couple of days it was just too dang hot to leave the house. We pulled into a designated spot, notified the store we were there, and popped our trunk. Had the order confirmation on my phone ready to hold up to the window. Absolutely no contact ... unlike some businesses who have yet to figure out what no contact curbside service means. Friendly wave from the masked clerk and we were ready to go. read more

Aiyana was awesome! She guided me through the app with so much patience and knowledge. She is an outstanding employee!

While this Kohl's had the same selection and variety of clothing but it's in housewares as other calls locations the real standout about this location is the very friendly courteous and helpful service from its employees. We were greeted warmly by every employee we encountered and the checkout process was particularly efficient at our cashier was of the utmost in courtesy and professionalism. Great job, Pleasant Hill Kohl's!! read more

I like this Kohl's for their towels. I do like some of their toys. This store reminds me of the former Mervyn's. But I have a security suggestion. You should put up concrete barriers or concrete ball barriers like Target in Pleasant Hill to prevent cars from ramming into your doors to try and steal. read more

I bought a few things online for myself and my mom and the shirt I got for my mom didn't fit her correctly so instead of mailing it back I went into the Pleasant Hill Kohl's. Boy that was a mistake indeed. I went to the customer service and the woman that was there issued me a refund, it wasn't until 2 days later that I realized that she issued me a refund that was $8 less than what I paid, so I went back to the customer service and the woman that was there said she couldn't adjust the refund and would have to get a manager. The manager comes and I explained what happened and he told me that I wasn't going to get my $8 refunded because they had issued a Kohl's cash to me in the amount of $10 and they had to deduct the $8 first before they could issue me a refund. It makes absolutely no sense! I didn't purchase the item with Kohl's cash as this was the first time I have ever bought anything from them either in the store or online! The manager insisted that because a Kohl's cash was issued they HAD to use it even though I didn't use the Kohl's cash! I don't even want to use the Kohl's cash that was issued to me as I'm sure they would find another way to cheat me. This was the first and last time I am ever shopping at Kohl's. They deliberately cheat their customers and think that it is okay. Not to mention the fact that the quality of clothing is sub-par! Worst store ever! If I could give negative stars I would ... I will make a prediction here ... I am sure that this store will close down with the way they run things, what happened to the customer being right and not honoring refunds? Deplorable store! read more

Today I went to kohl's to do an amazon return and decided to get some shopping done as well. I went to the shoe section and found a pair of converse with a sale tag on it. I grabbed my size and went to the cashier and explained that the electronic tag said clearance. I even brought it to her because usually they give you issue with pricing. Let me tell you this lady was soooo rude and literally argued with me and accused me of price switching. She literally told me we do inventory and it's wrong of people to switch tags!! First of all how dare she Insinuate that I would switch price tags and secondly how dare she raise her voice at me in front of a line of people. She did it repeatedly until I told her forget it I don't want to purchase anything that I was going to tell a manager. Then she said she only is giving me a discount because the worker in shoes was busy. This is the worst customer service I've ever experienced at kohls! I have the money to buy shoes at full price but if the incorrect price is advertised you honor it for the customer! She needs to take a training on respect and you don't assume that people are doing ill things. read more

Through the pandemic I purchased from Kohls on line. Now I do the self pickup and I'm really loving that. I feel like the physical store hasn't quite recovered yet but I'm still a dedicated Kohl's customer. If I see something I like, but not my size or right color, I just take a picture of the tag and order for pick up. Gotta love that Kohl's cash! read more

Lines... People working there great Second time I put all my stuff down and just left I'm not waiting in some giant lines I'm not even a hurry I just don't want to spend my life waiting in your line with 20 people to pay for items. Whoever's running that is trash or the company itself is not allotting enough hours and squeezing and managing efforts to properly sit out their store. whoever's running corporate needs to pull their head... out of their own ass and manage their s*** properly. Corporate you suck. No thanks read more

Why do I even try to shop at this store? I haven't shopped here since last Christmas but I figured in a years time, management, policy or just good retail sense might have kicked in. Wrong! I visited the store today and it was the same rats nest it's always been. I understand that they just finished up Christmas so I'll go easy on the poor selection and spotty size ranges. I will, however, address the poor attitudes of the personnel, the "face" of Kohl's. First, next to no employee is on the floor in any department. I don't understand why you're not picked clean. The 2 fitting rooms, one on each floor, were packed with merchandise to be returned to the floor. Another opportunity for theft. Finally, if the customer was lucky enough to sift out an item that they wanted to purchase, they would stood in a long line with only 2 checkers who were clearly overwhelmed with all the crazy promotions and funny money that Kohls deals with. A third checker finally came on and I had the misfortune to cross her path. I gave her my gift card and used my Visa to pay the balance -and I had my head handed to me for not using a Kohls card. I have a card from long ago that I don't even carry due to the great unlikelihood I will ever be shopping there. My Visa card is good, easily went thru, so I don't understand her angst?Stop these ridiculous promotions, make a sale a sale without "future" discounts and all the rest and just maybe your associates can begin to keep up with the workload. Just go and observe your checkout lines and see what troubles the clerks have and see /hear the misunderstandings your customers are faced with. Speaking for myself, I am so done with Kohl's. read more

I'm appauled about what I witnessed yesterday at kohls in pleasant hill by there security. I literally witnessed a young mother and child be escorted out by security claiming she had been stealing. They searched her and the stoller and found nothing except a child. She asked to see the footage. They denied her that right. Unbelievable ! Im in customer service my self. When I seen that behavior i couldn't belive it. This young lady didn't even get a chance to see what they accused her for. Not to mention I own a bussiness just down the street from kohls in concord. I will tell all my customers never to shop there. Especially if they have a child. This girl didn't even leave the store before they accused her. Completely harassing mothers with strollers. I have also witnessed where people go thru stores and grab off the shelfs and never even being confronted let alone the police being called. I still can't believe how they tried to embarrassed her by calling the police. With no proof. Shame on the pleasant hill too. So mad ! read more

Haven't shopped here in a year Sad when retailers feel they have to promote political views through product lines Canceling a best seller due to different political viewpoint is not freedom of choice This same item can be purchased elsewhere read more

Over these past few years I've become more and more fond of Kohl's. If I'm in need of a gift, especially for a man, I immediately think of Khols. They have great sales on top of the line clothes like Nike and sports gear from the NFL & MLB. Recently, I was in search of a birthday gift for my man. A few months prior to the birthday I happened to purchase something in the jewelry section and noticed some really nice looking watches at some really nice prices. Mental note, come back for a new watch for my mans birthday. I made a point to come in on a date before the birthday that was also a holiday and a known national sales day. I don't even have their rewards card or whatever they have and I got a great deal on a very nice men's watch. Back to their card thing. They are constantly trying to get you to sign up. No thank you. I don't shop here enough to get it. I really only come here 3 times a year at most. I don't need your credit card. So I'll admit I'm very fond of Kohl's but not that fond of constant card sales pitches. read more

Small and very well organized store. I was easy to find things around the store. They have great deals all the time, so I am constantly at Kohls. The one near my house is not all that great, so I am usually shopping online, but I happened to be in the area so I wanted to check this store out. I didn't see much staff walking around, but finding items was easy. They have plenty of cashiers so check out was also a breeze. read more

Really enjoy this store when a pro-mo is going on. The Prime return is awesome. For some reason my account/email/points don't work for me, but I can still find a deal. They really helped me out when my Mamma passed away and I needed clothes and discounts. Thank You Kohl's!! Your associates on that day were tops!! 11/01/19 Blazer: $26.09 God Bless!! read more

The will offer you 30% off if you get a kohl's card that's full of fraudulent charges and fees. The people behind the register know this and will still push you to sign up for this scheme. Stuff like this is why I shop online and avoid retail stores. I've never shop lifted in my life but I grabbed an expensive jacket on the way out that wasn't even my size just to feel like I was able to screw them back a bit. read more

Gayle and I finally took the big step of buying an artificial Christmas tree. There's 2 sides to the which option is more environmentally friendly argument, but my Wife's main concern is fire safety. So on an early Black Friday morning, my Son and I went off the Sears for the Tree that Gayle we agreed looked most like the real thing. This is also the year that Gayle decided that some of my decorations were not welcome on the tree. In particular, those would be my Star Trek Ornaments. That caused me some distress as what can bring more holiday cheer than a Borg Cube? And even Gayle knows that "Resistance is Futile". But knowing that Gayle might take me up on a "Today is Good Day to Die" oath, some sort of compromise was in order. We agreed that that I would buy a small (~2 foot) tree, put it on one of the bookcases, and fill that fake spruce with my Romulan Warbird, a Klingon Bird of Prey, various NCC-1701 models, a Vulcan D'Kyr, Voyager, DS9, the Defiant, and of course my cybernetic vessel. I like these Ships, they're exciting! After a bit of a Web search, I decided on a "good enough" tree at Kohls. And you can bet my Star Fleet commission that I hated the idea of driving into that shopping center mess called Pleasant Hill Crossroads. But this was my "Prime Directive" and thus I went where "No One Has Gone Before". Unfortunately when I got there, they were out. But Kohl's has a deal where you can order in store and have it shipped to you for free. Hence, I "Made it So". Merry Christmas and Live Long and Prosper! read more