SKECHERS Retail

I really like this store. This particular store feels bigger than some of the other ones nearby,…read morehas a larger selection, is often organized and parking hasn't been bad. I love coming in to see what I may find today. You just never know when you may find some incredible bargain. But the customer service is unfortunately lacking. The individuals at the register are often rude and lack the basics of customer service. They also got rid of their scanning systems, which makes it less convenient and harder, as you have to wait in line at the changing room to get pricing.

I came in to return something quick. My first time at this store location. Everything is pretty…read moreneat and clean. I would come back to this store. I didn't end up buying anything as I didn't have enough time to shop, but great location next to Safeway and Sunvalley Mall.

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High Fashion

3.0(4 reviews)

1.3 mi

•$

I bought a pair of boots for my daughter for Christmas at the end of November. Anyways Christmas…read morecomes and my daughter boots are too big . I went back for a even exchange and the ass hole WOULDNT change them . Talking about you only have ten days to do a return . He wouldn't understand it was a gift and I only wanted a even exchange for a smaller size ! I lost my money and I will never go there again HORRIBLE CUSTOMER SERVICE ! I'm telling you don't waste your time there and if u do make sure it fits ! Fuck that store with its policies!

I absolutely LOVE this place... I just went in one day to check it out because i happen to see it…read moreevery time i went to pay my phone bill or to the sallys next door and now im hooked its my favorite place to go get clothes i go almost every week they always have new stuff and carry the best style of clothing etc... So happy i found this place, the owners and women that work there are super friendly and helpful also. You cant go wrong with this place!

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Dope

Ross Dress for Less

3.0(4 reviews)

1.5 mi

Good location with plenty of stock. Even during the week. The line is short during the weekdays,…read morebut realize as the weekends or towards the end of the week expect long line. Let's have as quick and check out was nice and fast. Ross at Ross

I like coming to Ross and browse. Reasonable prices and stylish items. Sometimes it is a hit and…read moremiss when you find a clearance deal. You do need to find time to look around racks. There can be a line to checkout at times, but overall ok.

Store

New Hours not matching Yelps hours.

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OPPs it's upside down, This is the treasure my mom bought and she's in love with the memory foam comfort.

Deliciouz

4.6(15 reviews)

4.7 mi

A very stylish friend of mine asked me to take her here on a Mother's Day shopping excursion, which…read moreI was all too happy to do. The name and location gave me pause but the items inside were amazing - including my new favorite vintage sweatshirt from Raquel Allegra that I plucked from the sale rack. Liz was very fun to shop with and made us feel at home. I will be back.

I have been shopping here since it was only shoes and I was in college thinking I needed all the…read morebeautiful Italian shoes! Now it is a cool California woman's dream. The owner is lovely and so helpful and last week helped me in a pinch. I am recent postpartum and not super comfortable in my skin and she took the time to help me choose pieces that made me feel comfortable now but will be able to wear going forward. They have the new and classic pieces as well as trendy so there is a wonderful balance!

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Windsor

3.0(40 reviews)

0.0 mi

the store manager at the Concord Windsor is rude and has a terrible attitude. I've been to other…read moreWindsor locations and never had an issue, so clearly the problem is her. How do you expect customers to come back when your manager has that kind of attitude? I'd rather take my money to a different Windsor location than deal with that again. That kind of behavior is exactly how you lose customers and sales, and unfortunately that falls on her. If you're a manager, customer service and professionalism should be the bare minimum. Talking to people with attitude and disrespect is unacceptable. If you're miserable in your job, don't take it out on customers. The other employees were kind and helpful, but the manager seriously needs customer service retraining.

i came with my sister to pick her xmas fit, and it was a success. i had never been in here,…read morealthough i regularly go to this mall, but it was a great first for me. there are fitting rooms accessible, and staff on the floor for assistance

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Aritzia

3.1(95 reviews)

4.9 mi

I recently visited the Walnut Creek location while shopping for several special occasions,…read moreincluding my birthday, my son's birthday, and his graduation. I had a great experience overall! I never felt rushed, had plenty of options to choose from, and found everything I was looking for, plus a few things I didn't know I needed. My only disappointment was at checkout. After purchasing nearly $1,000 worth of clothing, my items were placed into the bag without much care. In the past, my Aritzia purchases have been carefully folded and wrapped in tissue paper, which always made the experience feel more special. I wish that same attention to detail had been given this time. Overall, I really enjoyed my visit and would happily return. A little more care with packaging would have been the perfect ending to an otherwise great shopping experience.

I came into the store to try on clothes and return two tops I had ordered online. Unfortunately, I…read morewas not greeted upon entering, and despite the store being relatively empty with fewer than ten customers inside, most of the sales associates were standing around chatting instead of assisting customers. No one offered me a fitting room or asked if I needed help while shopping, which made the experience feel unwelcoming. When I went to return the tops I ordered online, I was incorrectly told that my items did not qualify for a refund because the return window had supposedly passed, even though I had received the order that same day. The cashier repeatedly insisted I was ineligible for a refund until she eventually realized it was a mistake, yet no apology was offered for the confusion or inconvenience. For a company that prides itself on a semi-luxury customer service, the experience felt dismissive and disappointing. As a person of color, the interaction left me feeling especially overlooked and undervalued as a customer. Not worth the price and headache!

Front entrance view

Front entrance display

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11.15.25 LA Dodgers caps

Tart Collections Outlet

5.0(2 reviews)

1.7 mi

I love this place! The clothes are so soft feel like you are wearing pajamas to work. They are very…read morecomfortable rather you looking for clothes to wear and relax or just clothes for a night out. This is the place to shop. Reasonable prices and great staff. You won't be disappointed try them out !

I have several pieces from their warehouse sales and bought a beautiful white blouse at their…read moreoutlet store. I can never catch them open but they are worth checking back for-truly amazing clothes at amazing prices.

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Anastasia's Vintage

2.9(8 reviews)

2.2 mi

Really cool space. Lots of items to look through and most things were decently priced.read more

I found this place on TikTok and decided to go. This place is huge! It's in a shopping center so…read moreplenty of parking. They sell used cooks, clothes, cd's, and dvds. I was able to find two cool books. My son purchased two sweaters. They have a lots cool items if you're in the area it's definitely worth checking out.

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Ross Dress for Less

2.2(87 reviews)

1.4 mi

•$

I was in Downtown Pleasant Hill and decided to duck into this Ross store I spotted to see if I…read morecould find some good deals!! The thing I like about Ross stores is, you don't have to be in them very long to find what you're looking for, at least for me, looking in the Men's section. The men's section is arranged by sizes, so you just go to your size and go through it. Also, it's much smaller than the women's section. Found what I was hoping to find, tried it on, and then I was outta there. But, even though it says your size, I would try everything on anyways, just to be safe. Works for me!!

I visited this Ross location in Pleasant Hill on Saturday, 1/20/24, around 2:30 PM. First and…read moreforemost, I love shopping at Ross. I always have to shop at one any time I am out of town. My usual shopping trips at Ross include my cart being filled to the top. During this visit, I was underwhelmed/not impressed with the selection of garments. I did not find many cute clothing items that stood out to me. I just only purchased a cardigan and a workout outfit. The checkout line was also backed up and took a while to get to the front. The staff member who assisted me was overwhelmed and it showed. This location, unfortunately, didn't meet expectations all the way.

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Home decor

Zara

1.6(282 reviews)

5.0 mi

Zara is my store for men's clothing . I bought all my clothes for my Italy trip and looked very…read moreEuropean

If I could give negative stars, I would for the awful service! A lot of improvement needed and…read morebetter CS training. After standing in a long line to the cashier, I asked the lady cashier for a stock check because the shirt I got had loose threads and no other size on the rack. She found one and they need to get it from the stockroom, which would take additional 5-10min. She gave me instructions to pick up the item at the front of the store, on the Collections rack. I thought I could purchase the shirt and wait for it at the front...but no she sent me away. (I didn't understand why I had to leave the cashier after waiting in a long line, pick up the item I was trying to purchase at the front door area, then go back to the cashier again to purchase the item. What a weird process! Never experienced this with other stores.) I had to reiterate, that I just lined up for 10min and I don't want to have to line up AGAIN. She said, "no, you don't line up again. Just go to the side(front of cashier), and WE'LL take you IN FRONT of the line." Ok, I thought that was fair. I left and waited another 5min-10min for the replacement shirt. Walked back to the side of the cashier, front of the line. There was a different cashier, 1 person in line for purchase, and 1 person to the right at Return/Exchange line. The Cashier didn't acknowledge me when he saw me(like "do you have any question, or I'll be right with you.."). When he finished with a customer, I approached the cashier, explained that I picked up the item from stock and I was told to come back to the front of the line. Then he told me with an attitude that,"you just got here and I need to help the person in line." I further explained that I was at the cashier earlier, but was told to leave to pick up the stock and return to the front of the line. He said, with an eye roll, "well, I didn't tell you that." So I stood in line again, and waited for the 3rd time! When he finished with the customer, he wouldn't assist me, and called the other person in line for returns, avoiding me. So I stepped closer again to the cashier, asking for assistance. He moved away from me to use the other cash register, took the other customer, and told me why he wouldn't assist me, "I don't like your attitude." I was surprised..and I answered back, "you don't need to like my attitude, but you guys should know how to follow your "OWN PROCESS AND PROCEDURES." (It's ashamed that you employ a person who can't deliver professional service, who needs more training to follow Zara's OWN process!!!) Maybe if I was instructed to go back in line after waiting for the replacement stock, I would've decided then if: 1-it was worth the wait to go back in line again 2-additional wait time for a replacement stock 3-or purchase the shirt I originally lined up for, but live with the poor quality of loose threads on the seams and collar. I would've went back in line, in peace, and not be harassed by your own employee. No wonder, you guys have 1.5stars on YELP! It's embarrassing. If more customers shopped online, you're jeopardizing the dying practice of professional customer service, and corporate could close down the store, and jobs would be on the line. I'm in customer service so I know how it is to properly treat a paying customer.

Proof!

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Jeans on sale, allegedly.

SKECHERS Retail - shoes - Updated August 2026

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DSW Designer Shoe Warehouse

3.1

(76 reviews)

I needed new slippers and decided to treat myself to designer slippers…read more This store is a serve yourself store. There are tons of clearance racks. If I was in that mood I may have searched through them, next time. I was there to look at UGG slippers $120 and I did and compared them to the less glamorous but also less expensive Bearpaw slippers $70. In the end I decided the Bearpaw were just as comfy and fancy enough for me. The bathrooms require you to find a person - fyi. If you join the club you get 15% off! If they send me a coupon I will come back to find a certain shoe or sift through the clearance racks;)

I came here with my two sons and omg I had a terrible experience. I sent in a survey and hope they…read morelook into this. I work hard for my money and do not appreciate security stopping his "route" a foot away from me and my two sons when we are looking at high price Nikes. HONESTLY, there is a Dicks right there where I have never had this experience before in my life and its more lively there anyway. I felt uncomfortable and like I was being watched when all I really wanted to do was get school shoes for my kids. Never again. My money will be spent in places where they don't follow me because of assumptions due to the color of my skin.

Footwear etc.

4.7

(59 reviews)

Footwear etc. doesn't have a big storefront in Walnut Creek, but it has fantastic service. I…read morestarted going here about five years ago and wished I'd been coming here much sooner They take their time with customers. They work hard to ensure good fit. And it's worth the wait. I've never had more comfortable shoes out of the box ever. Friendly & competent. Couldn't ask for more than that. Highly recommend.

I generally tend to scout out Brooks suppliers so I dropped into Footwear etc. to see what their…read moreselection was like. This location carried the '25 Brooks for men, but was a bit behind for the women's section and seemed to only carry the '24 and before. The new '25's/'26's have a bit of a futuristic large white heel so they're easy to spot. While the service was rather neutral as the associates were busy, the prices were comparable with what's online for both the shoes and feetures socks, so I could absolutely see myself stopping in when I need something immediately. All in all, I would absolutely come back.

Kids Foot Locker

4.4

(12 reviews)

I had a nice time trying to buy shoes for my granddaughter and my niece and nephew. Me and my…read moresister was acting old no know what Dunks are and some sp 23 or other editions. All those shoes look the same. Anyway, the staff was amazing! A'Kylah and the other young man whose name started with a " J" were awesome, patient, and friendly. Good trip!

Adrian had amazing customer service. Knowledgeable and very helpful. He went above and beyond what…read moreI've experienced in an associate in retail for quite a long time. And this footlocker had my shoes and ordered the pair they didn't have and had them deliver to my home at no charge. He also made that process easy peezy. Ty Adrian for having top notch standards I'll be back

Vans

4.2

(13 reviews)

The in store experience was actually really good. The employee measured my kids feet got multiple…read moresizes of the shoes so that my three kids would be able to find their right fit quickly. The problem started when I wanted to come back to exchange for a larger size. They didn't have the shoe in stock and said they could order it online for me. They select the shoe on their iPad and had me put in my shipping address and payment info. Not too bad at this point, but 4 days later I get the package and it's the wrong color! I ended up ordering the right color myself and mailing the other one back

I love Vans, a seasoned vans fan. Without laces, with, slip ons... I've had them all. I wore them…read morethrough middle school, high school and still own them. I have my custom SF Giants Vans too. My family loves them too, we are a Vans Fam. I've been to many of the stores and outlets in the area, but recently went to the one in WC for my nephew. I really only buy gifts that are useful or thoughtful and buying him some skater socks on sale was both. Plus, I'm like the best auntie ever. It's a busy store in the little heart of the downtown shopping district. Hope to see them open soon after this shutdown.

McCaulou's Department Store

3.2

(28 reviews)

While walking around the Vineyard Shopping Center in Concord, we came across a nice department…read morestore called McCaulou's. It is a really nice department store that sells Men's, Women's, Junior's, and Children's clothing, cosmetics, shoes, toys, books and gifts. They also had a sale going on for clothing. The staff greeted us when we walked in. The inside was one huge space that was decide into different departments. I was immediately drawn to the beautiful displays of stationary and gifts right when we walked into the store. This store reminded of me of a store called Gottschalks department store that used to exist in Fresno California. They closed in the early 2000's. I loved that store and this place brought back many good memories of shopping there. Everything was so orderly and displayed so beautifully. The staff were exceptionally personable and friendly. I loved it here! They had a really nice men's department and shoe department. I didn't have a chance to thoroughly look at the women's section. I'll have to do that, the next time I come. I loved the kitchen items they had on display for entertaining. I ended up finding some really cute kitchen towels with kitty's all over them. I also found a nice baseball style hat with a lovely floral design on it, in the stationary section. They had lots of great gift ideas and unique items. I would definitely come here again in the future. I saw online that they have more locations in the North and East Bay, as well as Stockton. I hope to check out some of the other locations when I'm visiting those cities.

How much does a tissue paper cost?…read more Today I took my 83 year old mother out shopping to buy a baby shower stuffed animal. Her total purchase was $31. (2 stuffed animals purchased separately) I also purchased 3 baby books totaling $31. My mother asked for one of the stuffed animals to be wrapped in tissue paper to stay clean, and the woman who assisted her was very friendly and very accommodating to her disabled condition. However, the manager, D.Green, who checked us out at the register was reluctant to give us one more piece of tissue paper for the second stuffed animal when my mother asked for it - because it did not make the $20 minimum purchase gift wrap requirement. My mother did not ask for it to be gift wrapped. She asked for a piece of tissue paper, just so the fuzzy animal stayed clean. When the manager told my mother the purchase did not qualify for a piece of tissue paper, I spoke up and said I just bought $31 of books, does that qualify? She replied, 'no, that's on a different receipt' We left without the piece of tissue paper. I called the Store, and coincidently the Manager is who checked us out. I spoke to her because my mother was very upset and is a local resident. I do not live in the area. The manager stated she was following the policy. McCaulou's on Clayton Road just lost a local customer over a 5 cent piece of tissue paper! As a Manager myself I would never argue with a customer over a piece of tissue paper. The woman who wrapped the first gift was great, the Manager, however, needs customer service training as we were not rude or inconsiderate at any time towards her or any staff members.

Old Navy

3.3

(36 reviews)

Absolutely lovely store. Of course it was "Black Friday" so the store was packed. But it was clean…read moreand easy to navigate. We were able to ask a staff member for help to find the baby clothes and we were lead right to it. The line was long, but not chaotic, and our cashiers were kind and making small jokes to make the experience better.

Excellent customer service with great deals on almost everything from shirts to pants to jackets…read moreyou name it! Store Itself: Very neat and tidy with employees folding and helping customers. Ample selection of both men, women, and children's clothing. All with many discounts up to 50 percent off on some items. Service: Kind of helpful employees, but always tries to push there rewards programs on shoppers which is annoying and kind of tacky. When checking out you have to type in a phone number and sort which is just wrong, as many just want to buy items and leave. So that needs to be fixed. Overall: A neat and tidy store with many helpful employees with great deals and discounts.

Boot Barn

3.0

(5 reviews)

Drove from the Bay Area to shop at the BB Pleasant Hill. The space was extremely large, well Laid…read moreout clean and well Organized. There was and Excellent selection of booths, cloths, hats and leery. All things cowgirl and boy. The employees were awesome. Very Personable and helpful. Especially Hanna and Marcos Totally worth the drive. Will Certainly be back.

The customer service is super welcoming and friendly. Paul was a great help and conversation, if…read moreyou're in need of a chat and an store with great western wear come check out this location.

Red Wing

3.5

(43 reviews)

My husband needed new safety toe boots since the ones he had bought in a hurry when he started his…read morenew job 2 months ago STILL have not worn in and continue to form blisters. Bob was AWESOME and asked all of the right questions. He guided my husband through all of the fit tests and pressure points to be aware of. We were in there for 30 minutes and came out with one of the best shopping experiences of my life. THANK YOU BOB RINDLER! You are one of the few who knows their trade and has made others' lives better, every day.

Just went in 8/26 @ 3pm to buy a pair of $400 redwing shoes but got totally disregarded after…read moreasking for a pair of work shoes for a restaurant. She said we really don't do that and walked off. I lingered for another 10mins hoping the other employee would get done to help me but was actually wanting to help her customer. It's unfortunate that the Richmond store closed down because their customer service was A1.

Allen Edmonds

3.9

(34 reviews)

My previous review was removed. So here's my updated review with my very recent interaction and…read moresame situation as 3yrs ago. They bait you and will make you buy all the accessories. If your stuff goes on sale you must return it unused to get a refund difference. They are the absolute worst. It's a shame because they're made in the US but their policies and salespeople ruin everything.

These shoes used to be great. Truly the best shoe you could purchase, but in the past fifteen years…read moretheir quality has dropped exponentially compared to their ever rising prices. The new shoes they produce squeak, yes squeak, and they fit poorly. Absolute worst value for money possible. I used to be a collector, but they've gotten their last penny from me.

Big 5 Sporting Goods

3.7

(47 reviews)