I was in Downtown Pleasant Hill and decided to duck into this Ross store I spotted to see if I could find some good deals!! The thing I like about Ross stores is, you don't have to be in them very long to find what you're looking for, at least for me, looking in the Men's section. The men's section is arranged by sizes, so you just go to your size and go through it. Also, it's much smaller than the women's section. Found what I was hoping to find, tried it on, and then I was outta there. But, even though it says your size, I would try everything on anyways, just to be safe. Works for me!! read more

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I visited this Ross location in Pleasant Hill on Saturday, 1/20/24, around 2:30 PM. First and foremost, I love shopping at Ross. I always have to shop at one any time I am out of town. My usual shopping trips at Ross include my cart being filled to the top. During this visit, I was underwhelmed/not impressed with the selection of garments. I did not find many cute clothing items that stood out to me. I just only purchased a cardigan and a workout outfit. The checkout line was also backed up and took a while to get to the front. The staff member who assisted me was overwhelmed and it showed. This location, unfortunately, didn't meet expectations all the way. read more

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Am going to try to not go on a whole rant about how Ross stores used to be so much better / nicer as far as quality of merchandise / standards for displaying said merchandise, and so forth. I think you can get the gist for how I wrote that first sentence on how they used to be more fun to shop because there was more there-there. For example, in the 90's there was a solid brand of clothing called JH Collectibles. You'd likely find them in department stores like Macy's. I was dead set against paying retail prices, especially for nice stuff like JH. The heyday of outlet malls was at that time period. JH had a location at the outlet mall in Solvang, and I picked up a lot of beautiful pieces there for a long time. Then they started showing up in Ross stores, too. I recall a trip from Ventura County down to San Diego for my then husband's business. The Ross's near our home had some items from a new collection for fall that I fell in love with that year. My husband liked them, too - liked how I looked in them, so he led the hunt into stopping at every Ross we could find along the I-5 to run in and see if they had any other items from the collection. I ended up coming home with a whole lot of mix and match skirts, blouses, vests, sweaters, slacks, and blazers. Wore those for a number of years and they were still in great shape. I even lent one of the suits to a good friend when she needed something classic to interview for a job. This collection always made me feel like a million bucks when I wore it. All courtesy of Ross and their buyers. They apparently dispersed different parts of the group to different stores, and my diligence in driving from store to store enabled me to score so many parts of the collection. They don't seem to do this kind of buying any longer, sad to say. I didn't see anything like that kind of featured vendor in this store. I was looking for some dressy earrings to wear to an event, plus an evening purse. Zero luck on the evening purse. The earrings I found were okay, but I doubt they'll become any kind of favorite for me. The staff in the store was friendly, but the merch was just so-so at the front feature display area. That's where you should put some of your most appealing stuff, right? Their displays didn't achieve the goal of drawing you in to want to dive deeper into a shopping hunt. read more

Employees are pretty rude. Not all but the ones i encountered today yes. My sister had asked one of them if they can open up the restroom for her and straight up told her no and to ask someone else. Then im in line waiting to try stuff on and this employee, i didnt see her name but she was wearing a red top at around 9pm today, march 23rd, grabbed my items out of my hand and mentioned i had to have 5 or less which i DID and proceeded to grab items out of my hand which was very disrespectful and rude. She also tried to look under the fitting rooms because there were multiple people in one fitting room (literally a mother and her kids). Like what..? Weird. I love shopping at ross cause of the affordability but the customer service is awful. Ross do better and hire decent employees. read more

The store is neat and clean and the staff does a really good job of keeping everything organized after a day of customers moving everything around. Prices are reasonable read more

The people at this Ross are so weird, I was in the store shopping for a whole hour. There was some girls messing around in the dressing room and being loud, and the security knocked on the door to say something. naturally I turned around to look like any person would do if people are being loud. The security guy who was tall, white and BALD saw me looking at them and then passed by me to look at ME again??? I thought this was super odd, for the next 30 minutes of me shopping, he followed me. the whole time. at this point I was over it, I grabbed my items and went to pay, of course when I go to check out, he casually bumps into me right where the check out entrance is. I tried to look at some socks and stuff near checkout but he was right behind the racks waiting for me to pay. staring at me the whole time. I'm a girl by myself, it felt super uncomfortable to have someone following me around and seeing that I had been in the store for almost an hour and a half and was buying things, WHY would I steal??? clearly I've been shopping the ignorant BALDDD WHITE BALD MAN shouldn't be profiled people like that, let alone FOLLOWING a single girl by herself read more

Extremely rude employees. I had walked in and noticed a handbag that was locked. I then saw a woman putting a cart back and I had asked her if she could unlock it for me to hold it while I shop. She looked annoyed and told me to ask someone in the front. There was a very long line so I walked near the front and when I noticed the cashier had wrapped up with a customer, I asked ma'am could you help me and call someone to the purse department? She quickly rolled her eyes and yelled at me to get in line and then she could help me then (Her name was Jessica). I was so taken back by it. I mean that's fine if I had to wait in line but I mean she could just simply say oh you know I'm sorry you're gonna have to wait in line and then I can answer your question. But from my experience to going to other Ross, usually you just ask them to call someone to that department. So I'm passing the security guard and I think he noticed that I was a little upset and so I just asked him. Hey sir, you know I'm sorry everyone here is very rude and I'm just trying to figure out like is there any way of just calling someone, I wasn't done shopping. I had just gotten to the store so I just wanted it to be held in the front? And the original woman from the cart saw me interrupted us and was like I can just get it for you. With an attitude I must add. She didn't have her name tag, but she was working in the jewelry section. I understand that this is not a high-end store but customer service goes a very long way. And I definitely will not be returning. read more

You could have more than one checker when I see two people standing around doing nothing. There are nine of us in line and I'm just gonna put everything back and just do the Ross out by Clayton. read more

I am a Ross shopper. Love Ross but my experience with the security guard was unexpected. I was at the register paying for my item. The security guard was a few feet from me. He saw the transaction. Of course we now have to show our receipt. I had it in my hand and he took it our of my hand with force. He also did the same to my mother. That was not professional and a bad experience. Everyone has a bad day but customer service is important. Not happy about how we were treated. read more

Atmosphere is pleasant and they even have a greeter. Wide parking area! Lots of selection, i even got a pair of jeans and a blouse $20-30 range. Usually i can get a walking shoes or a flat one unfortunately they don't have on my size. read more

Love this Ross! So does my family who visits from out of town. We think it is in a great location. The store is always clean and we are greeted when we walk in. Even if busy the lines move fast. We always find something when we go. read more

I'm not sure about Ross. I confessed to my sister that Id never been to Ross. I truly had no idea what was being sold within the chain store walls of a Ross. She forced me to come with her one day. She told me about all the wonderful things she's bought over the years.. Clutching my purse to my chest I begrudgingly went with her. I bought a set of decently priced paint brushes. That was it. I just really had no desire for anything else. All of the things I found could be easily bought at Walmart and/or HomeGoods for furniture. Which Ross has furniture? Who knew? When restrictions opened up for COVID and stores were able to open I saw a line going down the building to go into Ross. Why? Does anyone really need to go to Ross that bad to stand in line? I'm just not sure about Ross. read more

It's New Year's Day 2021 and the lot is as empty as the store. It is void of merchandise and customers. Much of the remaining merchandise are returns from Christmas past. read more

Ross Dress for Less - Front entrance - Department Stores Near Me - Pleasant Hill, California

Classic racist stereotypical security. Came in on a hot day 109 degrees in fact. Wanted a sun hat for work. Apparently you can't look in different sections of the store for things... Asked another customer once outside the store is they asu him if he needed any help and they didn't I didn't think so. Shameful and sad Ross just sad. read more

Ross Dress for Less - This is why I wanted a sun hat for work simple right. - Department Stores Near Me - Pleasant Hill, California

Unlike other Ross stores, this one is the neatest one and least busy store I've seen by far. On the sparse side, this Ross is tucked inside the Crescent Plaza down from the Theater. Keep going and you'll see it. I've found great deals on toys and art supplies for gifts, and the store stocks just enough for its less crowded clientele. Just wish there were more items to choose from, but I guess that's where the other busier Ross stores have them. read more

Not sure why there isn't much in stock. I wonder if they don't get much inventory or if buyers just snatch up everything quick. But we live close by and I am soooo grateful we have a Ross. I love coming in and checking on their good deals on decor, stationery, pet supplies, snacks, garden stuff, etc. Everything is so much cheaper here when you can find it, than anywhere else. What pay full price? Shop at Ross and expect great merchandise at a steal of a price. read more

This location is by far the better one in the area. The racks are organized, for the most part, with only some sizes in the incorrect locations. There is a variety of clothing options and styles and all of the departments, including handbags, shoes, home goods, etc. are well stocked. There are two -- yes, two -- security guards who are both female who greet customers upon entering the store and monitor activity in the queue, as well as on the sales floor. They are both pleasant and friendly, but also mean business. The fitting room attendant is polite and proficient, greeting and thanking customers, and efficiently counting out merchandise for the fitting rooms. She never leaves the area unattended, while also monitoring the customers who enter and exit the restrooms to the left of the fitting rooms. Cash wrap is run like a well-oiled machine by the two shift leaders, making the wait in a line of 10 people less than 5 minutes. Returns are methodically, as they hang and add security tags to each item. You must have a receipt for jewelry and watches and it's best if you have a receipt for all other items in order to expedite your return. The majority of cashiers speak fluent Spanish and the fitting room attendant speaks fluent Russian, thus allowing them to serve this growing customer base. There is plenty of parking directly in front of the store and in the large lot. read more

I love Ross. It's hit or miss at every one and the cleanliness is always different. Well this one was very clean and very well organized. I stopped by this Ross last night to see if they had a curling iron. They did..just not the size I wanted. I of course can't leave empty handed, so I found some wedge pumps for only $9! Quite exciting of a find. But nothing else unfortunately. But lovely Ross with a large parking lot. Would definitely be back if I were in the area. read more

this ross was horrible, me and my boyfriend were just walking around looking at literal TOYS and clothing, we had been here multiple times and every single time we have gone we have had a terrible experience with the staff. more specifically the loss prevention lady who follows us around the whole entire store every time we come here and doesn't do the same for other shoppers in the store. and also the manager would follow us as well. every time we have came here we purchase multiple things and always been respectful to the cashiers and other staff on duty but no matter how many times we come here or how much we spend here there is always a problem with them. i understand that they are trying to prevent theft and are probably prone to it at this store but that does not give a excuse to follow us around. i would recommend going to the ross near target as they are actually respectful. read more

They where literally so rude they snatched the gloves away from my little brother hands and i told her that was rude but after she took them away she said are you going to buy them after taking them away all the other employees where giving ugly faces at us and one one of the workers was very sweet but the rest was horrible read more

Bought a couple of items from this store (curtains and curtain rods) for my new place. However, I ended up not needing them. I went back to the store within the return window. I didn't have a receipt (lost my receipt), the items were unopened and I had the credit card I bought it on. I walked in and went to the return counter. I was told I could return it but without a receipt they would have to give me a refund for the items at the lost price, despite the price tag was still on the product, and I ask if they could just pull it up based on my credit card like other retail stores. They said they don't have that technology. So I said fine, despite being refunded for less money then I bought it for. I did lose the receipt so it is my fault and I didn't want to argue. But then they said it was over 50 dollars so they had to mail me the refund as a gift certificate. Really? You can't just put it on a gift certificate card? I didn't even want a gift certificate as there really isn't anything there I wanted and they customer service was pretty disappointing. But I figured it was better than nothing. Well it has been at least 3 months since I returned the items and I never got the gift certificate. So not only did take my money but they also took the items back on the shelf to sell again. Well I am never going to purchase from Ross again. read more

The cleanest Ross I have been into. The employees were super nice. This location had a lot of nice items. I usually don't shop at Ross however this may become my go to store. read more

This place aint all that...i mean its well organized & clean, but the employees & guard don't acknowledge the customers. Usually guards at Ross stores greet you at the door & they don't stand in the way of the walk way! When I came in, the guard was chattin' it up w/ the cashier...I had to walk around him (T_T). So much for common courtesy...As I was walking through the aisles, one employee who was restocking items left her cart of items all up in the walk way...I had to move the cart over so a lady could get thru w/ her cart. They have a great selection of clothes but there was nothing that caught my eye...soo 1 star for the organization. read more

Love Ross, but I always drive a wide circle around this one. Sloppy appearance, long lines, crappy customer service and picked-over merchandise make this one a big heaping waste of time. If you're looking for deals, check out Marshall's on Monument, or go to the Ross on Contra Costa near Target. Save your time, frustration, and hair-pulling for something more worthwhile than clearanced bric-a-brac. read more

I am giving the store manager, Anita 1 star, the rest of the employees were nice and helpful. I purchased several items and has a store voucher I wanted to use for part of the $87 purchase. When the sweet cashier went to ring it in, the system wasn't excepting vouchers at that time. She said they were having this issue yesterday (8/17/22) and she didn't know why. Then she had the CS person check to see if there was money on the voucher and she verified there was. Anita then came to the counter and the cashier explained what was happening and she said there was nothing she could do and pointed to the number on the voucher and said I would have to call to fix the problem!! It was a register issue and I explained this to her and she didn't care! When I showed her the receipt for the voucher she said to get it out of her face and that it wasn't her problem. I asked her as the manager, what was her problem/job and she said she didn't know if there was any money left on the voucher and that was my job!! I said, yet again that her CS person confirmed there was funds on it. Why would the system be able to show that but not use it on a purchase!? Anita then said it was my problem and I would have to pay another way. She was very rude!! The cashier should give her lessons on customer service!!! Ross really needs to vet there "managers" better!!! She could have simply said that she would have to find out what was wrong with the system and could I possibly come back and use the voucher at another time and I would have been fine with that!! She was so rude to me, I was going to offer to use it later because the line was getting long, BUT her attitude and rudeness got the better of me!! There is no excuse for a "manager" treating a customer or anyone this way!! I am waiting to hear from the Regional Manager! read more

My visit tonight gave me a very meh feeling about the whole store. Sparse shelves, associates walking isles too busy shopping for themselves to clean and a group of cashiers who would rather talk to each other than to ring out waiting customers. I saw a cashier, a security guard and another girl gossiping and ignoring customers so I put my items I was planning on purchasing down and left. Very lack luster visit ‍ read more

Terrible service. Stood line in for a really long time with only one register open. Cashier was so rude and kept mumbling under her breath. She took a censor off a pair of shorts then proceeded to wad them up and toss them to the side. When I was done paying she just called the next person up......never gave me my receipt, put my clothes in a bag or said thank you. I will never shop here again. Management needs to retrain their employees with common decency and appreciation for patronage. read more

They don't pay their employees. Actually, correction, they'll pay their employees but only after 5-6 months of back and forth e-mails and phone calls inquiring about your pay. Don't shop here. Don't work here. An employee told me that she has to sometimes "fight with them for two or three months over missed time punches". TWO OR THREE M O N T H S. What this company does goes against California State Labor Laws and they should be held accountable. As previously stated, don't work here and don't shop here. Unless of course you believe in doing volunteer work for a corporation that tells you they're going to pay you. It's a scam. I truly hope this chain goes bankrupt. I mean they're already morally bankrupt so it's not a far cry, right? read more

I want to commend Ross Pleasant Hill on their customer service. I went in there looking for a few things and was not having the best day but Ernesto who was the cashier helped me and put a smile on my face providing me with excellent customer service. I found what I was looking for at a great value ! Thanks read more

What a great place to find little hidden treasures. Most days you will find Nothing, but one the rare chance that you do it's sooooo worth it. And even if you don't find something then just mark it up as the joy of shopping. For men you will have a much smaller selction than women (but thats how it always is) so come with some time on your hands read more

Pissed pissed PISSED. I have shopped at Ross for YEARS... I have been to Ross stores in 3 different states and about 20 different cities. (What can I say; they have great deals!) This particular location however... what a joke. Walked in on a Wednesday morning with a cold frappuccino in my hand. Had about 20 mins to spare before work and thought I'd browse for a few. The loss prevention girl stops me at the door to tell me I cant have a drink in the store... wtf. I tell her that's absurd and I have been at Ross hundreds of times with drinks. She continues to tell me it's not allowed, so I ask to speak to the manager. I wait 5 minutes and this unkempt, greasy haired man shuffles up to me. This, my friends, is the store manager. Without a greeting or introduction, he abruptly tells me, "you can't have that in here." we go back and forth for a few, until he leads me outside and points to a sign. The sign reads the store hours and that they accept visa/mc. In about a size 9 font at bottom of sign it says "no soliciting--no loitering--no food or drinks" What a joke. Instead of being any kind of a reasonable, kind manager, this man proceeds to argue with me and rudely tell me I cant have the drink while I shop. How about a "I'm sorry, why dont you leave the drink up here at the checkout registers while you shop" or even "I understand you didnt know about the rule; between us, go ahead and do your shopping with your drink... but next time, finish it before you come in." NOPE. he just sits there with his untucked shirt and his messy hair and shrugs and says "its always been the rule." I will NEVER return to this Ross. What a poor excuse for a manager. read more

This was horrible. My first time in this Ross and I was so disappointed. I was with my brother and my sister-in-law (who is 7 1/2 months pregnant) and we're waiting in this LONG LINE for probably 10 minutes+ and when we finally get up to the register THIS ... not gonna say the word but THIS DUMB GIRL (trying my best not to be harsh), says "I'm off at 9 so I'm closed" ARE YOU FRIGGIN' KIDDING ME?! How come you didn't say anything before we walked up into your register?! My sister-in-law is pregnant, waiting in line and you tell us this? ANYWAYS, we went to the next register and she was telling the dumb girl to take one more customer before she got off. I was seriously pissed off, NOT ONLY did she do that, but while she was taking customers before us, she kept talking to the security guard or whoever that guy is. 0 stars, this review is most definitely a 0 stars review. I was so pissed that I decided to not tell the manager, I'm taking this to corporate. I hope the security guard, and that dumb girl gets fired. read more

maybe the people in this area has more spending $$. didn't find any clothes in my size . sunglasses on the higher end (5-10) my SO got a pair of minipants (12.99) probably wouldn't return here. parking is difficult in this area. read more

Whoa, what have we here? A Ross store that is clean & organized?? I've never experienced such a phenomenon! I have visited this location numerous times & don't recall it ever looking so spiffy. On this particular Sunday during California hours (anytime after noon on a weekend when Californians finally venture out of their homes), I was able to quickly find everything I was looking for without digging through piles of discarded clothes, bags, shoes, dirty towels, etc. All of the garments were hung on hangers, all of the luggage was neatly stacked (by color, nonetheless), all of the picture frames were displayed in an orderly fashion. It was like I had entered the Ross Twilight Zone. There were still the usual hoards of unsupervised children screaming & running amok, the usual long checkout lines, and the usual slow, bored employees. Those things never seem to change. But I left there with a dress for a wedding ($16), clothes for my nephew ($25), & a huge duffel bag with wheels ($39). Major score! read more

A cashier named Angelica seemed very uninterested and very zombie like at the register, she couldn't care less for the customers. She didn't greet, didn't look and acknowledge me the customer she was assisting, she didn't ask anything. I didn't know she was done with my return because she didn't say she was done as she just kept her eyes on the computer. I was also the one to tear out my receipt. Whether a customer is making a return or a purchase, I think we should be treated a little bit nicer, right? I remember now that this is my second encounter with this cashier. Way back in '14 when we still live in PH, I got the same treatment from the same girl when I made a purchase. I think the future of this store is bleak, apart from the very limited stocks, has a bad customer service. Ross beside Target is way more better. I will never go back to this store again, I promise. read more

Is this Ross kidding me? Empty racks and a whole lot of nothing...I've been here several times while strolling through downtown Pleasant Hill. Typically I end up coming to Ross to browse the racks if I've got time to kill before a movie. Every time I've been here the racks are woefully sparse and what is available doesn't appear to be any name brands that hold any kind of clout for the prices they charge. I've found that handbags and shoes can veer towards previous seasons, which isn't in itself a bad thing. I'm not a snob about older styes, however, for the prices they charge, I'm not impressed. I just don't feel like I am getting a great product at a bargain. On the plus side, the staff seems pretty nice and I've always received a friendly greeting walking in. Two stars are for them. Sadly, Pleasant Hill is lacking in decent retail shopping-guess it's good a thing they are in the middle of Concord and Walnut Creek with options in Broadway Plaza or Sun Valley.... read more

Went to Ross Friday, getting a head start for Labor Day sales. Kudos having a clean, neat store...but what's happening? It's gone downhill. Hardly any shoes. The petite racks are so sparse it wasn't even worth picking over. The registers were down and only cash was accepted....Seems like Ross headquarters doesn't care at all. Pleasant Hill is a great community, wide range of demographics, thriving schools, and a community college. Ross, you are doing us a "diss" service. Step up to the plate and your business will pick up. News travels fast here. BTW, it's not the Sales and Customer Service people's fault. They give FIVE STAR star service, greeting me at the door, answering my question about something. So nice and friendly. read more

I love ROSS!!! Great prices and great clothes. I love their BCBG jump suits. They cost $250 normally but Ross sells them for $50 (pants and jacket). I often buy them for my employees as a b-day gift. They love them too :-) Sometimes the bathrooms are dirty :-( read more

Went there last night, had done my shopping the cashier was nice, all went well. Was about to leave when my grandson decided he wanted these boxing gloves. So I get backing line, and get a different cashier this time. She was an older lady with glasses I didnt see her name, probably because I was thrown off by how RUDE she was. I think that if you hate your job so much, that you treat paying customers like they annoy you, CHANGE JOBS!!! read more

(I never leave one star reviews.) Yvonne the manager would not let me return defective defective items. I opened the items as I was walking to my car, two multi tools with "lifetime warranty" and realized that they were both junky and the blades had no edge. I returned to the store 5 minutes after my original purchase, and attempted to return the items to the same cashier that rang me up (she was nice). The other cashier told me they couldn't accept the return because the case was open. I asked to speak to the manager, Yvonne, who proceeded to tell me she doesn't know if I used them, so she can't accept a return. I would have accepted an in store credit, which they didn't offer me. At some pressure she said she would let me return one, but not both items. At this point I realized that she was just being unreasonable. There is no reason for her to let me return one while making me keep the other. I told her as much and decided to leave and post this review. I'll probably give the poorly built knockoff Sheffield multitools as a gift TOY for the next child in the families birthday. Awful customer service. Ross is a BIG company, it's not like Yvonne is loosing out on money by not letting me return both items. read more

Ross Dress for Less - Time of purchase: 3:11pm, 5/30/2019 Time of help review and pictures uploaded 3:38pm, same day. - Department Stores Near Me - Pleasant Hill, California

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