I use Kohl's for all my Amazon returns , when I do it's a bit of a pain having to go upstairs to process your return. For Kohls it's a SMART move as 1. They need the space for all the massive returns they get and they get a lot . 2. The number 1 reason for Kohl's is they have the customer walk through the entire store Just to do a return and when they do , hopefully they will see something they will want ( not necessarily need). Then they hand you the 10-15% off coupon for you to use so there you go , you spend money At Kohls all while doing an Amazon Return . I try to walk out 95% of the time but 5% I do spend time shopping therefore I am proving the point of # 2 whereas I would not have even went into Kohl's in the first place . I do shop at kohls to find sheets or some pillows or baby items or home goods . It's very convenient and is always clean . Dont keep to many dressing rooms open which is annoying and they are never CLEAN - woman are lazy as well you know what . Well as of my last review they have removed most checkouts and left only 3-4 checkouts and added self checkouts but I have never used it there as I like them to help me to ensure my rewards are used correctly! It's a good asset to thr RSM community and hope it stays !! read more

This Kohl's is massive! It's two stories. If you're coming here for returns, it's a pain because the returns for Amazon are upstairs in a corner, so you have to literally get lost in the store to find it. It looks like they have a ton of inventory and the store is clean. Good if you want to spend awhile wandering some aisles. read more

Matt is awful! we hate him. He has made every trip here worse than the last. He is verbally abusive to staff, including Teresa and also told my elderly mother not to bother him. He also stood by as another customer shoved my mother and cussed her out and then laughed as this woman and her husband chased my elderly mother to her car. The manager here said "she doesn't really care" and laughed. On top of that; they sell broken merchandise! We bought a gift from someone and it was totally broken and used! Do they not check the items they take back!? Every time we have returned an item we get CROSSEXAMINED! Staff here is AWFUL! Attitudes are vile and sickening! Staff is on a power trip, exercising what little power they have in their sad situations. Matthew also said signing up other customers for credit cards is more important than helping us? Rushed to help and didn't when provide assistance and had to run back to registers to drink water out of his water bottle and check his grindr notifications. I said what I said. read more

After a wonderful lunch at Hanna's, my wife and I walked over to Kohl's as she wanted to look for a few pairs of pants, etc. The store was clean and nicely decorated, and all of the employees were pleasant and seemed to enjoy what they were doing. The prices are reasonable, and the store racks are so organized, labeled, and neat. My wife found two pairs of pants, and we headed to checkout. I used my Kohl's card, and the wonderful representative, Linda, gave me an additional 30% off and had a wonderful personality, and was so kind. Thank you, Linda. Highly recommended. read more

See all

This Kohls is in a perfect location, with plenty of parking, good selection of goods and friendly staff. The store has a wide selection of clothing both new and discounted. The prices are always competitive with other similar stores. What I believe sets them apart from others is their staff. On 3/15/24 I went shopping there to redeem Kohls Cash that I had received from a previous purchase. There was an issue with retrieving the cash from my account. At the store, I was assisted by Brian who was the manager that day. Brian did an outstanding job in responding to and resolving my problem within minutes. I very much appreciated the patience and understanding Brian showed in fixing the issue. Brian should be commended on his great customer service. read more

Still an excellent location! Love when you can use all the coupons and cashbacks! They have an Amazon return location inside, and you'll receive a 20% off coupon to use at Kohl's. Also, they have a Sephora department inside too, this is fairly new. Our daughter loves it lol (Of course). Staff is always kind and helpful. Parking also offers electric car stations! read more

See all

Worst customer service I have experienced. The people working at this store don't care about the customer experience and I will avoid going to this store at all costs. read more

Always a great experience at this Kohls. Friendly people, customer wait times aren't long when checking out. I feel they have a better selection when compared to other stores like MArshalls and so on. Good prices and the staff is nice to be around too. Only reason for the two stars was that I saw broken glass when I came in earlier. read more

Jackie is a great cashier who asked for my membership, but I wasn't able to provide it and she understood

WOW WOW WOW!!! Amazing customer service here from James K and Victor V in the Amazon return department. I had A LOT of items to return which took 40 min. I was stressed, embarrassed, they put me at ease with no judgement, calm nature, smiles, and I did not feel rushed at any point of time. I had a sister come with me for support and Victor even grabbed a chair from a department to give to her to sit down since her hips were hurting. I cannot say enough of a THANK YOU from these two. I am on my way for another run of returns and I'm not feeling stressed about it because of my wonderful last experience with these two gentlemen. God bless you two!!!! read more

Be very careful what funds you pay with for your purchase. I paid by PayPal for my on line purchase but when I needed to return the items Kohl's only refunds the money as a private party and the money is placed in a PayPal account and not returned to original credit card payment. Had to call PayPal and then it was returned to my bank account and not my credit card. Last shopping trip to Kohl's! Very poor Customer Service. read more

It has nothing to do with your employees or customer service. It has to do with your policies. I am DONE! I just cut up my cards, and I will never shop in your store again. I am so tired of receiving coupons for 15%, 20%, and 30% off....only to come into the store and find out that my $175.00 purchase only gave me $3.00 off because I bought Under Amour, Nike, or some other brand name item. It is so frustrating. I have been irritated about this for years, but my last visit was the last time I shop there! If you can't offer a discount on all items, then find another way to take care of your customers. Again, I'm totally DONE! Your management has failed on this issue! read more

First time here Returning an Amazon order here is super convenient however don't fall for the 20% coupon they print out with your proof of return to spend on Kohl's items. It didn't save me much and had limitation and restrictions where I saved $4 on my purchase of $70. The prices are average and feel like I can probably find the same products at Walmart/JC Penny but costs more. The line gets long with only a couple of cashiers so bring your patience. TIP: The Amazon return department is upstairs in the back (furthest point away from the entrance) it was a quick in and out however I got stuck perusing the aisles, returning a $15 item from Amazon, leaving after spending $70 at Kohls, looks like I am the sucker! read more

Extremely uncomfortable experience at the Amazon desk in this Kohl's location (03/04/23 at 3:35pm). I had to return my wife's breast pump and the associate made a homophobic remark (mentioning Pete Buttigieg and saying "Only in America"), followed by another joke about women's breasts. Commenting on returns is already unprofessional, but this was highly inappropriate. Additionally, this isn't the first time an associate has made out-of-place remarks about our returns. Consider visiting UPS or an Amazon Hub Locker instead of this location. read more

Kohl's stores are an american department store chain that carries many nationally recognized brand-name merchandise, exclusive labels and private-branded goods all at a lower price than the traditional mid-range to upscale department stores like Nordstrom or Macy's. They carry a variety of goods such as apparel, shoes and accessories for women, men and children, home products such as small electronics, kitchen electrics, electric shavers, toothbrushes, vacuums and rugs as well as bedding, luggage, artwork and toys. They are a very clean, spacious, well-organized store that constantly has a sale or two running along with great coupon mailers and an on-going deal where you receive $10.00 in Kohl's cash rewards for every $50.00 spent in the store (or online). Definitely a great incentive and motivator to keep the customers coming back. I mainly have shopped here for their great accessories including watches, earrings, scarves and slippers along with some clothing for the entire family. Their merchandise along with their great sales and cash rewards will keep me coming back. read more

See all

I've always enjoyed ging to these types of discount stores, they usually have great deals to choose from. The selection is quite large, I'll sometime sstop by once a month just to see if they have some things I haven't looked at yet. I recently bought some pants here, and feel I got a great deal on them. The customer service here is pretty good, not like previous stores I've been to. I'm sure I'll return read more

They have the best Christmas sweaters. They are my favorite place to shop for holiday attire

This store looks like it is going out of business. It's looks like a mess. Maybe they should think about donating some of their clearance items to charity, it seems to take up a large portion of the store. The Presentation of this store is awful. Have been to other locations and they look way better than this one in RSM. read more

Thank you Kalen for going out of your way and helping me get my husband's coffee machine!!! You've brightened my day with your customer service! Our community is happy to have associates like yourself having you here in our neighborhood. Thank you to Sarah at the register for taking her time to have a conversation with me! Your kindness and bubbly personality is much appreciated! Love coming into this store!!! The associates at this location are always so welcoming & helpful. read more

I really only come here when they send out coupons or have a big sale. Prices are high when the items are not on sale, but usually everything is at least 40% off and you can stack coupons and get clothes and items for the home at a great deal. Lines at check out can get really long here, best to go early or during the week. Store is huge and clean, well organized and stocked, plenty of easy parking. read more

This review is specifically for the returns department. So it seems that my beloved 'Amazon Prime' has teamed up with Kohl's to make it WAY easier for returning an item. Most especially if you haven't saved the box to send it back through the carrier of your choice. Savannah made our 1st experience super quick & completely painless! She was all smiles & happy to help us. She scanned our returns, handed me the tracking slip & EVEN got a coupon attached to it. Now that's service with a bonus!! read more

Kohl's - They're not kidding!! - Department Stores Near Me - RNCHO SNTA MARGARITA, California

Service here is excellent. I have only ever had pleasant and helpful encounters with sales floor and pickup/return counter employees. It's also one of the few businesses in this quiet area that stays open after 10pm. read more

I went to Kohl's today to look for gold earrings for my mothers birthday. I was nicely greeted by a young lady named Natasha. Customer service is key when it comes to retail. This young lady went above and beyond. She helped me with a purchase for my mother. she help me to put in my Kohl's card because, it was not working, she help me change my address because I have moved, she also help me with a Khols payment.. As a customer I put her through the ringer and back. (Not intentionally) Natasha hats off to you and the great job that you do for Kohl's... A very pleased customer. read more

Farah at Sephora was very rude. She gaslight me into thinking I didn't have a Sephora account because she wasn't smart enough to make the distinction between kohls and Sephora rewards. In addition, she was rude when I asked to redeem points for minis inquiring why I don't save for a larger gift. Unbelievable I will not be back as long as she works here. read more

I am embarrassed to say that I haven't previously explored Kohl's to notice the second level. I love the surprise! We needed to return some Amazon items and thankfully had the option to drop it off at Kohl's. This saved us the hassle of creating a package and standing in line at the UPS store, FedEx Office store, or Post Office. Head to the escalators in the back left-hand area of Kohl's. You'll walk towards Customer Service in the back right-hand corner of the store. On the right you'll see the shoe section, the Amazon Returns counter is right there. Remember to bring the QR code that Amazon gave you so the nice young lady can properly label and pack your item. The employee was very efficient. She handed us our confirmation receipt along with a coupon for Kohl's. We probably were inside the store for only 6 minutes tops. Clean store but I think it could use a little more organization or better upkeep on displaying clothes. One light over the escalators was flickering. The store as a whole was okay but didn't feel alive. read more

I understand it's the busiest time of the year it's also supposed to be the most joyous time of the year. but when I was checking out at Kohls in Rancho Santa Margarita, a salesperson in register 1 named Maureen was checking us out. She huffed and puffed when I decided not to purchase certain items (which I am allowed to do) she and rolled her eyes at me and blurted out how this was happening all day. It was such a horrible experience. I wish her for a better day in response she rolled her eyes at me. I understand that the stores are open 24 hours during this time of year and I was GIVING her the benefit of the doubt but she did not acknowledge the behavior and attitude She was giving. I pray for her and I wish she get out of her funk! She should not working as customer service if the can't handle people. That's WHAT CUSTOMER SERVICE IS ABOUT! SERVING THE CUSTOMERS! read more

No help from assistant manger regarding a complaint bad customer service won't be shopping at this kohls again

We didn't actually shop in kohl's but we did Amazon returns here. We had a lot of returns but Destiny was super friendly and helpful.

I'm disgusted with the employees they face hired at this store all the way to Andrew who is supposedly a manager. He isn't managing anythand I've never gotten such attitude and poor customer service from any employee let alone a manager. I'll never shop in this store again. I returned some items and used my debit card but because no one in kohl's knows what they're doing. since I used a debit card I should be able to either have it put back on my debit card and the funds should appear right away because again it was a DEBIT card and used as a debit card I checked. So they told me they could only refund it to my card but they don't know when I'll get the funds. Andrew should not be a manager read more

I had to re-download yelp and write this review because of the great experience today. I did some early holiday shopping and everybody was so nice/helpful. First, someone in customer service let me borrow their phone because mine died. Sounds good so far, right? It gets even better. I walked up to the register and met June. Befitting name to say the least. She had warm and friendly disposition. I do not know how she did it but I saved over $400 in discounts. When I saw the total I was in disbelief, what was this witchcraft? She finessed the system. I quickly took my bags and ran out the store in case there was a mistake. 10/10. highly recommend. read more

The more you know, the more you Kohl's. Sounds like a PBS special. The more you know , the more you grow. Sesame Street, Reading Rainbow anyone? Yeah, sure. What I do know is I needed a gift and not just any gift. A gift for a man whose wardrobe is bigger than my Mom's and who preceeds style, my Dad. He has high expectations of me. Because you see, I'm the only one that knows how to pick out his clothes including his ties. Yeah, I'll admit I'm Daddy's girl and when Dad said "Get me a tie. You know how to pick them out the best." The expectation was set high because before all that getting a tie for him was something I just did out of love but now the bar has been raised and there's that need to please. I had to make sure I had the best tie and the best gift. It's nerve wracking! Will I find the perfect tie? I spent an hour browsing their selection. Unfortunately it's not as big as I would like it to be but they had some good deals. I found one that I liked and I know he's not going to like the color but I'm the expert, right? And besides, he needs a feminine touch to his wardrobe. This is a fairly large store. It wasn't too crowded this morning and Christmas music was playing on the stereo. It wasn't all Christmas though. It was sprinkled in here and there just enough to get you in the Holiday mood and buy more despite the economy. Thanksgiving hasn't even come and gone yet and they've already jumped the gun with Black Friday promotions and Christmas decorations. I wonder if the employees get tired of listening to all the Christmas music and seeing all the festive decor or does it just make them jolly workers? Despite all that, the store is clean and organized. But that just might be the case because I was there right as it opened. No one came to ask me if I needed anything but that's ok with me. I hate being asked a hundred times "is there anything I can help you find?" No, there isn't. I'm the expert, remember? read more

Sale racks that are organized? It was like a dream come true! Popped in here for some belated after Christmas shopping yesterday (12/29/12) and was delighted to find a very organized store... even at 7:30 in the evening! Things weren't too picked over; able to grab things in small/medium sizes and found some great deals. Deal number one: cute blazers for under $20 (normally $70). Deal hubby liked: Some watches were buy one, get one 50% off. I haven't loved Kohl's lately, but a brilliant shopping experience yesterday has turned me around. Next time I'm in the area, I'll be sure to pop in to see what other things I can find. (Sidenote: Sales associates at the check out could smile some. The woman who helped us seemed a bit grumpy - but hey - end of the day and with holiday madness, I would be, too!) read more

One word: Yvonne. Beautiful, kind, graceful, and so helpful! Every time I go into kohl's and she's there I know it's going to be a great day! read more

Awful service in the Amazon drop off. Workers in Thai area are a reflection of the store.... Rude and can't be bothered. Run don't walk to another drop off location. read more

Updated 4/14/12: So, shopped here again today - since its the closest location to where a friend and I had a bunch of errands to do.... and ay ay ay! After waiting in line down the aisle and around the corner... it took us forever to check out as well. I had a picture I wanted but it had a tear on the top. The cashier offered me an extra 10% off.... perfect. I had a pair of jeans that were $50, that I did a price check on, and they came up at $19.99 at the kiosk. When I checked out, they rang up at $25.00 Ok - its only $5 different, but still. My friend took the jeans with the cashier to the kiosk and checked them and they came up at $25.00 - A supervisor was at the checkstand behind us and shouted they were probably a power hour item. So, without thinking, I said so if I shop too long, I no longer get the power hour pricing? She said yes, that is correct - and I realize now it makes sense but what a bunch of BS. I shopped over an hour - so nothing on the power hour sales were good anymore. Thats just crap. So in the future if you find something on a power hour, go buy it then keep shopping. TOTAL crap but whatever. The supervisor ended up having her honor the $19.99 price and I was thankful but everything was a big hassle. As always :( Three customers in line talked about how HOT it was in the store. I agree. The heat is always running it seems... it makes shopping such an unpleasant experience when you cant wait to get out into the cooler air... and for So Cal, theres not really often COLD air outside.... so come on. _____ I feel like I need a serious bag of patience to go shopping at Kohls. Their employees must have to fail a customer service test in order to be hired. Its unbelievable and its not just this location - Its the location here, Irvine, Huntington Beach... its just bizarre. My last visit there I was $3 away from getting Kohls Cash. We were talking about it in line, do you think the cashier could say hey - you are $3 away from getting Kohls Cash, do you want to grab something else? Of course not. There are PLENTY of stores that WILL do that, just so you know. Not Kohls. So once we realized it, my friend was also a few dollars short, so she asked to combine our receipts. Apparently since they were different credit cards, we were not able to do that. Understandable, but neither of us walked out with any Kohls cash... which in my opinion was stupid. Ive never gone into Kohls and NOT spent more than my Kohls cash, so thats business lost on their part. Their employees are often also so involved in talking to each other, they could not care less about the shopper. The entire Kohls experience to me is so frustrating... perhaps they need an evaluation company to come in and take a look at things, or a few secret shoppers to knock them back into reality. read more

On a weekday afternoon I decided to check out this store.. Of course, the store is very large and spacious, and well lit. There is a huge section of men's clothes. Like other stores, they have an electronic display to show you the current sales price. It looks like they sort of exaggerated your savings I think, but the prices were pretty good. They had a ton of cashiers working today, so it was only a few minutes to check out. They did not bother to hard to try to talk me into getting a rewards card. I appreciated that. The cashier was very courteous and very efficient. The changing rooms were very clean and there were lots of rooms. There were plenty of parking spaces. No problem there. All in all, a very good experience. read more

I really like this location. It's got great inventory and it's kept up much better than places like JCPennys and Sears. However, often when I come here the checkout line is huge because they don't have enough registers open. That's the fasted way to keep me from actually making a purchase. read more

My shopping experience was very enlightening. I took two of the same pants in 2 sizes each priced differently on the clearance to customer service. A very unsmiling and slightly hostile employee told me the $5 higher price on the size 14 than the size 4 was due to " store inventory" she didn't offer to match pricing on the same Apt 9 jeans. I felt very unsatisfied and feel this is suble discrimination based upon size. I plan to reconsider shopping at Kohl's in the future. read more

Prices are way too high for the quality of items. I came in looking for a particular slippers brand. Can't justify paying $36 for a pair of slippers. No thanks and will not continue shopping at this store. Not sure why they have Sephora now in the store where we have Ulta n target around the corner. read more

Horrible costumer service never coming back to this location. There was an issue due to their poor inventory control and the supervisor made me go through this super confusing and long process in order to receive the items that I wanted. During this, she told me to place an online order for pick up in store although I had all the items in my hand. She said my order would be ready the next day and I left the store to go home. 10 MIN INTO MY DRIVE I GOT AN EMAIL NOTIFICATION SAYING MY ORDER WAS READY FOR PICK UP. LIKE SERIOUSLY? This has shown me how bad costumer service is at Kohl's. They don't care about their costumers and employ supervisors who are not willing to assist and have a poor attitude. read more