Good shopping experience tonight. Had an extra 20% coupon and a really nice employee named Amanda was very helpful. She clarified which brands can be used with this coupon. So basically you cannot use it on Nike or Columbia brand items. I was able to get some dress shirts for work and some gifts for the kids. When there's a store coupon you definitely get a better value for your purchase. The have a lot of home goods items, shoes, clothes for the family, costume jewelry and even a Sephora located here. Definitely a one stop shopping place for all your needs. Note: not a good place to use the restroom unless you have to. Some stalls didn't have toilet paper or toilet seat covers. read more

Kohl's - Department Stores Near Me - RIVERSIDE, California

Nice Kohl's Department Store. Lots of parking. Wide aisles. Clean store. Well marked areas. Dressing rooms. Sephora located inside. Good pricing and value. Each section has some clearance items. Amazon drop off available in the back of the store. Order online and pick up in store (self pick up). Rewards program. Friendly but slow service. read more

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On my way to drive to the store so that I could make a payment on my card. Instead of going to the one closer to my house that I want to make sure stay is open. I went to the one by the Tyler Mall, which inevitably gets more traffic because it's by the mall, but this location has never been good to me and today was no exception he couldn't even take my payment at the register I ended up making a payment by phone from my car in the parking lot and I decided not to shop here because if they can't help me get something done why should I give them more money? Hello Management, do you care at all that you make your customers, unhappy and annoyed and you waste their time? read more

Great customer service, very organized the day after Christmas amd still a good selection of clothing and household items to choose from with discounts galore. I was returning an Amazon package, and when you do they give a Kohl's 15% off coupon! So I bought a few items on sale. No long lines either! read more

Good customer service and making any returns is a simple process. There was a line to check out since there was only one cashier. Found some good prices for plushies and a few clearance plush with books. Wish there was a wider selection of clearance clothing items. read more

Riverside Kohl's on Tyler is a dump! Trash all over in front of the store. Security/greeter did not seem to care he said "they can't do anything about it" I'm sorry this is unacceptable. read more

Kohl's - Department Stores Near Me - RIVERSIDE, California

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Great Kohl's location. It's part of the Riverside mall, they have everything you expect a Kohl's to have. Great selection of items, affordable prices, clean, and good people working. read more

Kohl's - Department Stores Near Me - RIVERSIDE, California

I've been a customer for a really long time, I really love the cash back, selection varies upon seasons so it makes it a little difficult to get clothing I like, I have found some nice designer clothes that I love, some staff have awesome service, not management in particular, I had a cash back rewards coupon, when I tried to cash it like I always do, I was within the grace period, but management was not well trained and she said I could not use it even though they had just told me, It was within the grace period shortly before the manager arrived. What a disappointing shopping experience. read more

I want to give thanks to Felicia for giving me amazing customers service last week. The system showed one based on hand I couldn't locate it. She kept on looking for the item even after I gave up but thankfully she found it! Thank you again if you are reading this. Your store is nice and clean and well kept up. read more

This Kohls sucks! I have a funeral to go to, so I ended up going to 3 Kohls searching for clothes, and this one has absolutely nothing in it. It looked like it was on the verge of being shut down! I'll never come back to this one. The area is bad, and there are a bunch of drug attics hanging around the parking lot. However, if you absolutely need to charge... they do have a charging station. read more

Very clean store. They have a nice clearance section with good options! As a plus size women they also have cute clothes options for people my size WHICH I LOVE! read more

Kohl's - Department Stores Near Me - RIVERSIDE, California

Retuned a package today and was very impressed with the customer service I received. Adan helped me and was very patient when helping me with my return. He even walked me along the Amazon app. Well done. read more

It's your standard Kohls and had a pretty decent selection in the departments. The store was clean. read more

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In all honesty i am completely disappointed ROSS maternity section sucks I bought some pants and they ripped the moment i put them on so i came to kohls and omg they have literally 3 shirts and 3 types of pants THAT ARE THE SAME AS THE ROSS PANTS FOR ALMOST $40 SO DISAPPOINTED at the quality and the super tiny section in the store what are we supposed to wear ? Drapes? And if you ask well go to another store literally every store has the tiniest section with shit quality the only place i found decent pants in was target and they were the only pants in stock for maternity read more

Not a huge fan of this location. Selection wasn't great, they didn't have what we wanted and the lines at check out are super long.

Kohl's cashiers are great. Very personable. Floor associates bring the store down. I was in yesterday by the Christmas decorations and there were two ladies there. Not either one said hello or asked if I was okay. As I walked around the store not one associate that I passed said hello or acknowledged me. At one point one associate looked away when I caught her eye. Why aren't the associates taught to do their job and help customers on the floor? One gentleman almost didn't catch the attention of a younger associate, but she decided that it was her he was trying to talk to. I also passed by an associate who may of been a manager and she did not acknowledge me also. Someone is dropping the ball on customer service in that store. There are other kohl's I feel I can spend my money at. I only bought something because I had a discount coupon from returning something to Amazon. Good luck people. read more

This place has some ok deals, but the cleanliness of the store was shocking. It was barely 10am and the merchandise was already thrown everywhere and the store looked a mess. I know it could of been done by the customers, but how can you explain moths and insects flying around the store? The accessory racks were all dusty like they haven't been cleaned in months. Get it together kohl's. read more

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The cleaning and sanitization female staff the one standing next to the door is very RUDE. I always love to shop at Kohl's but not this location anymore. read more

I love Kohl's, but this store never has the shoes on display available. It's very frustrating to say the least. So once again I left empty handed! read more

Kohl's - Go K-to-tha-Lo - Department Stores Near Me - RIVERSIDE, California

They only have 2 shopping carts with a kid seat in the entire store. So if you are planning on shopping with a toddler make sure you bring your stroller. I forgot mine at home, didn't think it was a big deal since they have carts there. Come to find out they only have two with a kid seat and they were both being used at the time. It's very annoying because I couldn't really shop without having to make sure my toddler wasn't touching anything, so ended up leaving. Why only have two carts in the entire store with a kid seat? I think they need to make it accessible for everyone and not just have two. Very inconvenient! read more

This place is ok, a lit to choose from but some things are a little pricey. If I was knit-picking I would say they should have someone pass the broom and a mop once in a while read more

This Kohls is Horrible they are doing lots of false advertising cashier Destiny blaming us for clothes scanning wrong price Megan 'manager' came to register to fix nothing! Never again will I return to this store! I should of looked at the 2 stars on yelp before I even went there. read more

TATIANA WITH THE LONG ORANGE HAIR SHOULD BE FIRED! She is super rude, I am a customer asking questions and she acts like I work there and would know where certain things are. ALSO I have a 2 year old daughter and you know babies will cry, she was super RUDE and told me "do you feed your baby?" WTF SHE DOES NOT HAVE THE RIGHT TO QUESTION ME ABOUT MY BABY! Yes, I do feed my baby, it's not my fault that babies cry from time to time. I WILL NEVER SHOP AT THIS KOHLS AGAIN. It is her job to answer a customer's questions, not assume I work there and not only that, she shouldn't be questioning anybody's parenting. I also had complained about her to another employee and that employee told me they just got done training on hospitality, TATIANA IS NOT HOSPITABLE WHATSOEVER! I will be calling Kohl's corporate number first thing in the morning and I will make sure they do something about Tatiana. read more

This place is confusing. First thing I noticed when I walked in is that there are no signs telling me which department is Men. So I had to walk around until I found it. I noticed when I was leaving that there are a few signs, but the font is small and I still didn't see the one for Men, but I did for some other section. The signs you keep seeing is to tell you that there are dressing rooms. There are tons of those... even in spanish... I think it was written in spanish...?? The main reason I was walking into a Kohls is to find a pair of socks. I am weird about my socks. I can't have any holes.. not even a tiny one. They have to match. Have to be same size, brand, pretty much everything. If I put on a pair of socks that don't feel right I take them off and throw them away. I am sure there is a phobia about that... Trypophobia - fear of holes... nope. Luposlipaphobia - fear of being pursued by timber wolves around a kitchen table while wearing socks on a newly waxed floor... that would be scary, but not what I am looking for. Asymmetriphobia - fear of mismatched socks or asymmetrical objects. Hmm.. close enough. Not that it is a fear.. more like it irritates me and make me feel imbalance. What makes it worse is that when I shop for socks, i feel them for softness and durability. And I go back and forth between pairs for a while. I got lucky here and found a pair of black Nike socks (3 pair pack) and they were buy one pack get one free!! Because of that they got 4 stars. I was going to give them 3. Even better they have a R for right sock and L for left sock, so I no longer have to stare at my socks to determine which one was on my right or left foot. Yes!!! I have a problem... lol. read more

I've been working at this location for about a year now and know almost all of the staff here pretty well and it makes me really sad to see how many people would call all of us lazy or say we don't care about our customers. We are a smaller store and organized differently than some of the other Kohl's locations, but those things are out of our control and not something to complain about. We are always happy to help customers find an item if possible and if we don't have it, we always offer to check another store or find the item online through the in-store kiosk. The only reason the lines seem slower or longer here is that we only have one section of cash registers where other Kohl's stores usually have two. Any time we have a line building up (more than two customers waiting), it's store policy to call for backup cashiers to get the line moving faster. We do everything we can to make sure our customers have the best experience possible and that includes keeping the store clean and organized so it really frustrates me as a hard-working employee to see people have one bad experience and then assume that none of us care or that we're lazy and poorly-trained. I wish people were more understanding and respectful to service-industry workers because I'm pretty sure without our patience and willingness to help, you would all have a much harder time finding the things that you need or want. read more

Super busy, 2 register's open. People are tired and wanting to get home but no, the line with 16 people. Never coming back to this location. Horrible read more

No thank you. I will not be shopping here again. I don't like deceptive advertising. I had been shopping for a Bissell Floormate for some time. And, had priced them out. They run about $149. Khols was running a sale on them. ($149 on sale from $189). Ok, I get it. Jack up the price, then put it on sale at manufacturers suggested price. Sucky, but whatever. Here's the irky part. I had signed up to get coupons via email, and had a 20% off preferred customer coupon on all items for the Moms Day sale, once my bill hit over $100. Cool beans, right? Wrongo! Once I had the item at the register, the clerk tells me he can only give me 15-20% off IF I either sign up or use a Khols credit card. If not, my coupon isn't good till mid June, well after the moms day sale is over and when my item is back to the rediculously inflated cost. No Bissell for me today. I'll shop at Target from now on. read more

Was helped by Jose who was our checkout clerk. He was very kind and very helpful to my mom and I. We had a very good and pleasurable experience. We will be back. Thank you for the great service :) read more

The absolute worst customer service. Never enough employees at the register. Always takes forever to check out. Ridiculous. Every time I come. read more

THIS IS THE WORST KHOLS ..DO NOT SHOP HERE. The staff here is awful, no one knows what's going on, I literally watched khols cash get handed to the customer before me and then I was told that they weren't issuing khols cash that day. When I spoke to the manager the next day, she told me that they were issuing khols cash and she didn't know why I was told no. And this happened twice with two different purchases only the second time I was told to combine my receipts so I could get the khols cash for that day, but when I went to do that I was told no khols cash would be given that day. I am done spending money here, as they need better training with their employees so I don't waste my time going in 30958480 different directions. read more

I'm updating my post because after shopping here for many years I've been disappointed with the look of this store. Everything seems to be out of place clothes all over hanging out of place and not neat and clean. I have been to other Kohl's that are beautiful. I feel like you need to make over this store. Giving this a remodel is what it needs. I do have to say the staff is still nice and polite. I hope my post will help management get a better chance of making this store a better place to shop. read more

90% of the employees here hate their job. Nothing is organized nothing can be found racks are askew. Staff are no where to be found if you find one they don't work that area and will send someone for you they never come. Figured I'd beat the fools game of attempting to get help and call had something put on hold for me now that I had it at guest services I can relax and finish what things needed to be done early do to places closing and Kohl's is open late. Went in stood inline behind some lady returning a bunch of crap. Like used stuff a toaster, broken coffee maker weird random shit. Poor girl at the desk was like I'm sorry without your receipt I can't take this back for full price. She clearly was attempting to help. Honestly it looked like stuff someone dig out of the trash after a house clean purge kinda day. I waited people came and talked to her, pick up stuff, sell stuff to other employees who apparently didn't have the stand in line requirement I did. I waited till the damn cows came home. Finally the lady needed a fix or something she swooped her possessions into her cart and stormed off where I presume she went to target to sing the same song and dance. Got up to the register said hi they put a box of size 7 shoes up here black with white blah blah blah. Girl says I'm sorry I don't see them let me see if anyone knows. Do you know who you spoke to? Maybe Sean? Just a sec I will look. Comes back in says I'm sorry we don't have a Sean. (What??) and I'm even sorrier to say that we don't carry the shoes you were planning on getting either. Dick move "Sean" Girl at the desk was super nice especially after dealing with disgusting toaster and broken coffee maker tweeker, I how ever was so frustrated. It wasn't a frugal purchase I needed the shoes for the next day and didn't have time to go get them. I did not procrastinate the shoe died ten minutes before my phone call to kohls. read more

Great store for broke ass customers!! $Credit card$ Cha Ching!!!! #firstOfTheMonth#EBT #HowYouLikeMeKnow! read more

Honestly Melissa was just like really rude and it wasn't nice she should just be fired

This is a great place to shop. It's not too crowded, and the quality of merchandise can hold up. I like that they have lots of color choices instead of selling the same traditional black or gray. Lots of styles and options to choose from too. read more

Kohl's - Just bought this cute dress for our wine tasting trip. - Department Stores Near Me - RIVERSIDE, California

Why don't I shop at Kohl's, let see, is it because of the poor quality of merchandise or the rudeness of the staff at this local store.? A resounding YES to both. I bought pajamas online for my grand kids and when to the store to pick them up. The a kiosk to check in for online purchase pick up; doesn't work. Got my stuff and was looking for gift boxes, I asked an associate where I could get one, she responded "this is how we package our online purchases (sorry..not even close to the answer to my questions) I had to break down to her the premise of buying a gift, place it in a shirt size gift box and wrapping it for Christmas. She replied with " I don't know where you got the idea we give boxes away but you can go to the back of the store and buy some in the Hallmark section" Really Kohl's... really? to add insult the pj's I bought are full of loose threads and the boys pair has a hole in them No gift boxes, poor customer service, inferior merchandise; any questions? read more

Worse customer service experience with the sales associate Antashia. She should not be helping customers. She is very rude! I went shopping with my daughter for a few things. One thing was a sports bra. She found one that we thought was on sale since it was on the rack with the sales sign, however only 5 of the bras on that rack were on sale. There were words exchanged. I asked to speak to a manager. As she walked away. She said Yeah, you can wait around she's on the phone right now and continue to walk away. The other sales associate that was helping me was amazing and got the manager however nothing was accomplished and I didn't purchase the sport bra and as of right now I don't think I will ever shop at another Kohl's. read more

Wow!!! what a difference!! They change so much!! Management change ,I don't see the mean ones anymore .Now employees are so friendly ,I get it everyone have to respect the companies policy but is how you say it that matter .So it all start with Management .I enjoy shopping again at my location ,I don't have to drive so far anymore .Thank you !!!great job !! read more

Help!! What is going on with Kohl's online customer service. I have been trying to get a hold of them for two days. Currently I have been on hold for over 23 mins. Yesterday I hung up and tried their online customer service chat line and I think it was just an automated robot. Asked me all these questions and then circled back to the same questions again? Then said to hold for an associate. Again over 20 mins and no answer. This is the first time I ever ordered anything by mail from them and the order was incomplete, missing $75 worth of Christmas decorations. I have faith that they will make it good if I can ever get a hold of them. Thanks for letting me vent. Hold time is now 27 mins :( read more

The worst dot com experience. They're unable to resolve an issue regarding delivery to wrong the address. I called and tried updating my address 10-15 minutes after the order was placed online. I had to deal with customer service that spoke broken English from their overseas call center. This is a direct quote from their site, "We may be able to make the following changes within 30 minutes from when you placed your order: Cancel your order." I was not able to cancel my order, I couldn't update my shipping address with Kohl's, and I updated my shipping address with OnTrac as soon as I got the tracking number and they still screwed up. The payment was made using a Kohl's credit card. I can't do a chargeback, I didn't receive my order, and now I'm obligated to pay for this since it's tied to my credit report. Thanks Kohl's for nothing! read more