Fast friendly service! I have never had a bad experience. In fact the amazon return was quick easy and convenient.

The worst dot com experience. They're unable to resolve an issue regarding delivery to wrong the address. I called and tried updating my address 10-15 minutes after the order was placed online. I had to deal with customer service that spoke broken English from their overseas call center. This is a direct quote from their site, "We may be able to make the following changes within 30 minutes from when you placed your order: Cancel your order." I was not able to cancel my order, I couldn't update my shipping address with Kohl's, and I updated my shipping address with OnTrac as soon as I got the tracking number and they still screwed up. The payment was made using a Kohl's credit card. I can't do a chargeback, I didn't receive my order, and now I'm obligated to pay for this since it's tied to my credit report. Thanks Kohl's for nothing! read more

When Sunday November 15 to buy some earrings for my mom I when to cashier to see if they could call someone to help us out took 30 minutes for someone to come but instead of helping us out she goes and help someone else and we told her we been waiting and she just said this customer where here first this place has so much things going wrong read more

Tatiana G was very helpful with checkout and helping me receive a Khols card! Thanks for the help Tatiana! read more

Worst security ever make . Security guard came up to me said I stole from them . I often go to this kohl's . Great job employee. I felt so disrespectful so disappointed with their employees and lack of knowledge read more

Shout out to Michelle. You had the best attitude and delivered exceptional service. Your positive attitude is infectious. Well done.

I love this Kohls. From the moment you walk In your being greeted and asked is you need assistance the returns is easy and the employees are super nice! I make a point to come to this Kohls for my shopping read more

We like to visit Kohls stores and shop, but this time, we saw the security people trying to apprehend a shoplifter in the middle of the parking lot. It didn't appear to look very professional when the shoplifter was fighting, and was apparenlty high on something or drunk. There was 2 undercover security officers and then a store manager in the middle of the parking lot, which is very dangerous. We decided to leave instead of going in. We called the manager and told her how dangerous that was and she didn't seem to care. We even got a video of what was going on. read more

Not impressed. We came in to look for a few things and the back half of the store was empty of product. They mark their items up so high so that they can put it on "sale" the line to check out is always a long wait and it's dirty inside. I'm not a fan read more

I absolutely love this store. I have found great clothes and bargain prices and the clerks go out of their way to help. I would recommend this store to anyone. read more

The experience will depend on when you go: after 5 and on weekends will be crowded with lines. Usually a bit on the messy side too. Go during non peak hours and there will be people who can help you, organized shelves. You can find great deals though on clothing with a little bit of searching, and they frequently send coupons and extra deals. Expect lines though unfortunately so bring some patience with you. read more

The cashiers are super rude and really don't want to help with coupon questions!! The store on hidden valley is great and I should have drove extra to have better customer service!! read more

The staff here is so nice, they always go out of their way to help me save money!! The store is near and organized and huge!! read more

There are ALWAYS long lines at this KOHLS. Their racks are always disorganized and clothes are always on the floor. The staff isn't really helpful and they always seem grouchy (at least the ones I've interacted with). They really need to improve on their customer service. read more

I dont really like this location. Parking lot sucks. Small store with unhelpful employees who ignore you and small selection to shop from.

This store is smaller than other Kohl's and not organized like the others, when i shop here I get lost bc the sections seem off in homewares, and the random placing of baby stuff. There is always a line, not that they are busy, but that they don't have enough cashiers working. MY biggest issue with this store is their clearance prices, you have to watch them! Issue #1 they bunch up underwear on a hanger, tag them as if they are to be purchases as one deal (cuz you can't removed them!) Yet.... They want you to pay per pair! It's not the $4 you thought for all 3 (even though that makes sense since they are grouped together!) it's $4 each pair! So $12! No thanks! I can get a better deal and not buy clearance! Issue #2, the clearance price says org price was $20, but the original tag actually shows it was $19 before, so they are charging you $1 more than they should! And you can't argue with them either, bc I tried on several occasions. If you shop kohls, just watch the prices, they are not always good deals, even if they are on clearance (and that's really all I buy from there!!!). Also, I hate that kohls takes off kohls cash first then your coupon, its just so they can have more of your money. read more

I am here in the shoe section looking for shoe inserts and no one has offered to help me; in fact there is not a sales representative in sight in the shoe department. read more

Worst Kohl's dirty and the blonde manager is so rude no wonder this place is always empty . She must scare all the customers away with her horrible people skills. read more

Where do I start????? Well first off this place is so nasty. There are cloths everywhere, their restrooms are so dirty, the fitting rooms are so messy, there aren't any workers anywhere to help you (even after I pressed the help botten like 4 times) the lines are crazy long, and it's just ghetto. Honestly I go to every other Kohls in the area and non of them are like this AT ALL! I really think that then workers from this Kohl's need to go to another khols fo trainning to see how to work! I would rather walk next door to target or across the street to the mall instead of going her. I dont recommend this Kohl's to anyone at all. read more

My mother in law bought me and my husband a cal king sheet set, which is the wrong size for our bed. We have a king. I asked to exchange it, knowing that the king and Cal king are the same price. The gentleman at the customer service desk didn't know this. He instead refunded me the price of the sheets minus 10 dollars because my mother in law had spent her 10 kohls rewards. So I couldn't actually replace the sheets. I figured I may as well go look at the sheets anyway and see what I could find. I found one sheet set in king size, and it was now out of my budget. They didn't even have the sheets I returned in king. They don't seem to have a lot really. From now on I'm avoiding this store, even though I'm less than a block away, I'd rather drive to a different location. read more

Really love this Kolhs. Everyone there is always super nice and helpful in finding things. Also love that their returns are right up front and not where you have to walk throughout the whole store to the back to return something. Really nice how they always give you even more % off when you check out. So glad it's right down the street from me now! read more

Love the holiday decor, but the online ordering sucks. The people at the counter didn't know what they were doing and took forever. I was the only person in line waiting and it still took 10 minutes. read more

Ive been searching for something to wear for my sisters baby shower (something pink/white) after going to several other stores to no avail i went int to kohhls ( 1st time ever) bam white pants pink shirt ( both on sale) kept browsing and gow about that more goodies. Got to to the line was greeted and bam out the door . the jean rack was a lil dishelved but there was someone organizing a near by shirt rack so im sure would have got to that. Had a good experience will be back read more

This Kohl's has always been good to me. I've been doing my end of the year shopping here for many years, especially for holidays and birthdays since my family has their birthdays at the end and beginning of the year. I've always been helped and been able to find help despite it being so hectic around that time of year. I see people throw their fit because of one thing or another but at the end of the day, the employees do what they can for them even though they're being yelled at by the customer and their attention is being called elsewhere. I always find what I need and sometimes leave with a little extra! Thank you for your hard work! read more

Clean store, helpful employees and plenty of parking. The Tyler Galleria is right across the street and target is right next door so that's a plus. The only bad thing is traffic gets backed up because people getting off the freeway end up getting stuck right in the intersection! Idiots. read more

Don't bother with this location. Store manager DAVID is one of the rudest people I ever encountered. Horrible customer service. He CLEARLY needs to have some training in how to speak to people as he seems to struggle in that department. I was overly disappointed being that I shop at Kohl's regularly. I will definitely keep my business in Corona. read more

This store is the closest to home but the employees here, especially the customer service can be extremely rude and snarky. Their application gives out coupons and the store says they won't accept them because they "don't even know what the coupon is" or "it isn't a real coupon" 1 how do you not know what a coupon from YOUR store is? Does corporate not tell you guys anything? And 2 how is the coupon not real if it came from kohl's app directly?? The exchange/return at this store is such a hassle. You cannot exchange a product because they won't let you so you have to refund and lose any rewards or Kohl's cash you used. So even if you exchange for the same product in say a different color you would HAVE TO pay the difference yourself even if you just wanted an exchange. I'd rather drive a little further out or just quit Kohls in general if they're all going to be like this. read more

Definitely NEVER shopping again at this store!!! Charged my card twice for the same amt when I specifically told them that my transaction had already gone thru!!!! It wasn't just a couple of bucks. Manager NUBIA agreed that if eventually my transaction posts after a couple of days I would be able to come back for a refund, boy was I in for a ride!!!! After a couple times of going back to the store a couple days after was NEVER able to get a hold of her and then the other managers were of no help either. So after getting tired of re-telling my whole dilemma to different managers I finally spoke to someone that KIND OF knew what was going on, no help either. This Manager DAVID stated that I had to wait for 1 WK after transaction had gone through, THIS IS NOW 1 DAY BEFORE CHRISTMAS EVE!!!! He then began to say how I needed to take it up with corporate and so on, are you kidding me!!! He then proceeded to take my name and number down because supposeably he was gonna get in contact with corporate on 12/26 and have them return my money. He then stated that he would contact me to let me know what the whole ordeal was, come again this was on 12/23, it is now past the week and have not heard of him yet. I have gone to the store and have not been able to find him or the other manager NUBIA. Nothing but a bunch of LIARS just to get you off their backs!!! As of what I hear from a co worker too their registers are never functioning which is what happened with my first transaction, then they proceeded to switch me up on another register and rang me up again!!!! One of the cashiers said that they had been having trouble with that register the whole morning!!!! THEN WHY KEEP USING IT!!! I wonder how many other customers they screwed over??? read more

The Riverside Tyler store was a horrible mess. Clothes all over the floor, hangers etc. Not an inviting store to shop at. The lines were long only 3 cashiers on a Sunday afternoon. I was charged for the same item twice, was told by the manager on duty Amanda I would have to wait for Loss Prevention to review video before she would credit my account back. Had to call corporate customer service to take care of the issue. District manager might want to review delivering customer service with the management staff at this location. read more

This location dosent deserve any stars. The service sucks and the employees are cons . They signed me up for a credit card and I specifically told them I didn't want one, they told me it wasn't one I would just save. read more

Amanda she was very helpful and sweet. I couldn't find a outfit for a wedding. She took her time to help me. To find the perfect outfit ( I hate shopping). Best customer service ever. The cashier he was a new guy great customer service too. Thank you kohls again for the great customer service read more

If I could give the customer service a negative score I would. Had to go find someone that worked there and then was told well I can't and won't help you spend your money in my store. Walked out and spent the money elsewhere. When the store closes and those people are winding what happen all they need do is check yelp to find out why. Your job title is "customer service" look up the definition. read more

Super short staffed, unorganized, what's the point of having walkie talkies if they're gonna take forever to communicate with each other. False advertisement. Went in to buy underwear"7 for $35 mix and match" but when I got to the register they told me it was $58. And that I can only select from one rack when the signs clearly stated all the brands included. Staff isn't well trained in what to do in this situation either. The girl at the register was nice though. read more

I went to this store and it was crazy busy on Thanksgiving night but employees are very hard working and nice and smile on their faces..Despite of stress,they did awesome customer service read more

the return and customer service associate was very rude with attitude, and he was not helpful WHATSOEVER. Got a gift of a perfume from here and before driving out to this location I called and asked their return policy and the girl on the phone told me that they would still be able to refund me money since I didn't have the gift receipt for the lowest priced within the 13 previous weeks before (okay fine). As I get there the guy at customer service had an attitude saying they were unable to take the gift I had received without a receipt and didn't try helping me out whatsoever total waste of gas and time when the perfume was still in it's packaging perfectly sealed with the price tag on it, the customer service here is horrible ! read more

Be careful about what you buy at this store. I mistakenly bought a pair of LC jeans that someone had returned and cut out the size. When I tried to return them, they told me I cut out the tags and that they couldn't give me the value I paid for them! Even though I had the tags I bought them with on it and the card that I used for purchase. I couldn't find my receipt however their policy clearly states "no receipt, no problem!" so long as u have the card u made the purchase with. Well that policy is a lie!! read more

never been to this kohls before but the associates were very nice and helpful. Davina was very helpful in picking out some hoodies for a gift for my grandson and even went to the back to get the right size I needed! The young man in shoes was also helpful and kind. Wonderful customer service. Will definitely be coming back to shop here read more

Every time I come to the store for a pick up order and I click the in a rush but can I still wait in line for 10 to 15 minutes while the associate in the back sit there and babble on about their personal life I hate coming to the store it's so unprofessional and they don't care anything about their customers...... not to mention I got all the way home to find the WRONG items in my bag so now I have to go all the way back on a day that I have time to read more

I apologize kohls.com doesn't seem to have a Yelp and this is the store for pick up my online order so I am yelping here. First off I placed on order on Saturday for 2 throws (order number 4011621614 and received an email hours later that it had been cancelled. Annoyed that your system doesn't know that an item is out of stock, went back online to order something else since you had sent me a "Welcome to the neighborhood" coupon for 25% off that I wanted to take advantage of. Since I had already entered my coupon code the system said it was invalid and wouldn't let me use. I called customer service once spoke with a gentlemen explained the situation and asked for another code to use to place an order, he gave me one which I attempted to use but didn't work. I called back a 2nd time spoke with a later that after I went through the whole situation hung up on me!! Super RUDE. Called back a 3rd time and spoke with Jessica where there was clearly a language barrier. She could not understand me and took literally 45 min. to help me and place my order. I have never experienced such horrible customer service before ever! I have always shopped at Kohls and after this honestly never want to shop with your company again. I do not have 45 min to waste on the phone with someone to order plates! That is absurd. You should look into hiring team members that are quick, efficient, and competent at their job. read more

Nice store, but over priced. I frequently shop at Nordstrom and Kohl's is priced almost the same with less attractive clothing.