Stopped in because my car was being serviced at Discount Tires. And right on cue, I get profiled by an employee, pretending to straighten out clothes, who started watching me and my child shop. Kohl's doesn't need my business. read more

Came in to return something to their Sephora...and the sales person didn't even let me finish talking before she cut me off and said I needed to go to another Sephora because the one in Kohls doesn't take returns. Super inconvenient and rude. read more

Blatantly racist, like not even trying to hide it either. Employees willingly make it obvious to avoid and ignore black customers, but will be warm and welcoming to white customers. I've watched them be rude to and profile people of color. Absolutely ridiculous. Please beware, if you are black, don't go here. read more

Absolutely upset at the customer service received. You take things back from years ago zero questions asked. No receipt required. That is supposed to be your customer service promise. Well you fail in every other way. It is Sept 4th at 6:00pm this way you can check to see who was working the desk. Three older ladies were the least hopeful what so ever. I wanted to purchase two items that were not available for coupons in store. I went online to purchase the two items to receive the coupon. One of the items showed that it was not in stock. Which clearly was since I had it in my hand at the store. I then asked if I could purchase a comparable item online and exchange it for the one I want after it was said there is nothing we can do that's the problem with online. Then was told I needed to go grab the other item off the shelf they had to have it at the desk. By this point I had already did all the online order myself. The young lady who was at the register had helped me the most even when she wasn't exactly sure how to handle the transaction. Maybe some better customer service skill procedures should be discussed with the three older ladies at the desk, especially when they are training the young lady at the desk. read more

This used to be my favorite Kohl's. It was clean, convenient and safe. Well, after last night, the "safety" factor is in question. Yesterday evening around 7pm a lady (customer) at Kohls was screaming at me, banging at my changing room door and then kicking it to break the lock!!! I opened the door and she did back up, but both I and the lady in the changing across from me were shocked. I asked where the manager was and she yelled she didn't know, but someone had stolen her daughter's wallet/purse and "they had to still be in here". I closed and locked my door again to get dressed and she and her grown daughter continued yelling. When I went to leave the changing room the mother ran into my room to search it and there was finally an associate present (still no manager or security) and the associate looked at what was in my arms and unzipped my purse to prove I didn't take the woman's belongings. When I called this morning to tell the manager (Meagan) she said at that time their security was busy in the parking lot with Live Oak police about another altercation. She said that she did get to the scene where the women were still upset, but it must have been after I left the area. Only one associate was present during the 10-15 minutes that I was there. My mood has really soured and I doubt I'll ever visit this Kohls again. I feel badly the woman lost her wallet/purse, but if that happened to me I'd get police, a manager or security right away and not try to break into other peoples dressing rooms! Be careful folks!!! read more

I like Kohls but I'm concerned about their attempts to lower operational costs is concerning. More than half the staff has been replaced by self check out. It's hard to get assistance while shopping around in the store. The only humans left are in customer service. Due to this the lines are ridiculously long. Overall the experience of shopping in Kohl's stores has decreased. read more

Love me my local Kohl's. Great deals every day with a little something for the home to my closet to my pets to my friends and family. This is the place I could shop at for ever. read more

Absolutely horrible customer service. They don't talk to you at all when you walk around or trying to checkout. They act like you are going to steal something. It's insane. Very distasteful and uncouth. read more

As a night shift ER and ICU nurse who works 90 hours a week and single mom its hard to get out and shop. Yes, I realize that businesses close but if I come in 15 minutes prior there's a reason. I can't stop people from coming into my ICU or ER 15 minutes before my end of shift. However, Patty the cashier was amazing. Everybody else made me feel rushed and unimportant. I wasn't allowed to try on clothes and four other people came up to me telling me that they close within minutes. All except Patty, may you never come into the ER and ICU demanding to be treated nice, fair and important!!! Patty by FAR is the best and most warming person in this store!!!!! read more

Kohl's - Department Stores Near Me - LIVE OAK, Texas

The selection of clothes for kids is great so that is one thing I do like about Kohls but their customer service sucks. The lady at the cash register was cold and had not one ounce of kindness. read more

I have shopped at many Kohl's stores but this location is the absolute worse. The selection is good, but the women's clothing department is a hot mess. No organization, the pricing signs are confusing and it's just messy. Not only is it frustrating, it's overwhelming. read more

I went through costumer service, the service was fast and the lady was the sweetest I believe her name was Kyle. Best service i've had in a while 100 percent recommend this kohl's if you want nice and fast service. read more

This store is very well organized! I placed an order online for store pick up and it was ready within 20 minutes. Picking up my order was a breeze. Definitely a huge difference from the location in New Braunfels. I think this is my new location to shop from now on. I recommend this location for a hassle free shopping experience as well as a quick, easy and organized online pickup experience. read more

Terribly long wait at checkout. Under-acknowledgement of customers in checkout line. Worked retail for 8+ years and this is one of the most unappreciative experiences of business i've come across from both perspectives of an employee and customer. Time is money, the least one can do is apologize, or better yet, thank customers for their patience. To clarify, this is not a sense of entitlement, but more-so, a basic tool that should be utilized in any type of service environment, especially a retail store as reputable as Kohl's. read more

Lady at the jewelry stand seems so inconvenienced to help people at the jewelry stand. Strange.

I love Kohls. I shop at Kohl's constantly. I've had a Kohls charge for 9 years now and am an elite member and receive extra Kohls cash etc. let me tell you I've been to a bad Kohls before. This was BY FAR the worst one and unfortunately it's in my new neighborhood. There is absolutely no point in order pick up. I stood by myself in the order pick up line for ten minutes and was completely ignored. Why waste your time ordering online and coming into the store when that's supposed to save time because here it doesn't. Then I decided to shop a bit more. Something was tagged wrong. I waited with the cashier for 10 minutes and no one on duty came to help her. Ever. I ended saying forget it and left the item. This location sucks. The service sucks and the team definitely isn't up to the Kohls standard I've experienced. Just go to Target next door and save yourself the frustration. read more

I love shopping here especially when there is a sale going on. Service is great too and very helpful. There clothes, bedding and kitchen departments are my favorite. Just earned $20 for my next visit. Yeah. My store is at the Forum. The best. read more

I'm always astounded by the amount of deals that you end up getting at the register. Checked out thinking I got a steal for $30 worth of merchandise only to have it cut down to $10 by the time they were done scanning my coupons. read more

Shop the clearance racks first, you can't beat 70 to 80% off..

Good, clean store with good pricing and good customer service. The only thing bringing them down is the lack of variety of slack sizes.

Finally the mystery of why the Yelp map showed Kohl's in a residential neighborhood is solved! Whenever I need clothes, or anything really, my first stop is Kohl's. There are always really great sales going on and with the added bonus of "Kohl's Cash" you basically get items for free! They carry super cute clothes for the entire family that are almost always marked 30% or more, insanely reasonable bedding, and name brand cookware from Racheal Ray and Food Network. This is a one stop shop as far as I'm concerned. read more

What can I say about Kohl's? They sent me coupons three times a month. I don't need them but I sure do like using them whenever items are on "sale". Don't forget the Kohl's Cash! You can use that with the coupons for more savings. I love Kohl's because they know how to sucker my butt into their store...haha! read more

This store is such a mess it is impossible to find something even when you really want to! Update June 13, 2018. Sent this letter to an email I got that was supposedly from Alan the manager: Dear Alan, I am a loyal Kohl's shopper. Most of my clothes are from Kohl's. But I have to say shopping at your store has become increasingly more challenging. The clothes are often very unorganized and messy. It makes it impossible to find my size. And today, I couldn't help but notice how trashy the parking lot was. Lastly, why are electric cars and online shoppers more important than me when I'm coming in to browse the store and buying more than the one thing I came in to find! There are very few good spots left in the lot for everyday customers! Please take a look at these things so I don't have to shop elsewhere! Received this email from Angela that didn't appear that she had even read my email. I won't even start on the grammar: Response By Email (Angelica M.) (06/13/2018 03:23 AM) Dear Belinda, I'm sorry to hear about your experience with one of our store. You are right to expect courteous, respectful, and to be comfortable. With this, please accept my sincerest apologies in behalf of Kohl's. Rest assured that we take these complaints very seriously. To ensure that your complaint reaches our Consumer Welfare Department, I will personally create a report regarding the incident. I may not be able to update you with the action that we have taken but rest assured that this matter will be dealt with accordingly. The disciplinary action that we can apply may range from a verbal or written warning, suspension or actual dismissal of the employee depending on the severity of the situation and the frequency of the report against them. We will also make sure that the store at Forum Northeast will be much more better. I appreciate the time you took to contact us and look forward to serving you again. If you have any questions or concerns, please don't hesitate to email us or to call our Customer Service at (855) 564-5705. For our current business hours, click https://cs.kohls.com/app/answers/detail/a_id/623. Sincerely, Angelica M. read more

This store has gone downhill over the last year and a half. I stop by very infrequently now and usually come out empty handed because the store is such a mess you can't even look. I used to shop frequently here, but now am considering my Kohl's account because of the conditions here. read more

This Kohl's is the nicest one out of the four in the San Antonio area. They have good deals and they know how to sucker me into their store. I get coupons for them in the mail a lot. I haven't had any for this month, but I am sure I will have some for next month in the next few days. The store is nicer than the ones along 1604. This one looks presentable in the shirts and all that. But when you get farther along in the store where the Gloria Vanderbilt jeans are at, it gets messier. It would help if the customer would put things near where he/she found the item. It doesn't have to be in the exact spot, but it would help if the customers would be more considerate of the employees. I am a cashier at the Randolph AFB Main Exchange. Some people have no respect for employees at any store. It make me upset and angry when people think retail isn't work. Have they ever worked in retail before to even know what it's like? People in retail work their butts off to keep the store presentable and up to the standards of the store manager. The store is nice and bright. And sometimes, the light if you are in the right spot is too bright. I was once under a light that shone in my eyes like the sun. I thought it was the sun at first. The employees are respectful and leave you alone if you say you're just looking. In some stores, that isn't the case, especially at Macy's. I think that other stores need to take a lesson from Kohl's on that. One time I asked a lady at Macy's why she wouldn't leave me be so I could look. She said well, that's how we're trained. Kohl's has good bargains. Sometimes they don't have the selection you think they should. Some stuff you see online isn't in store yet even though it doesn't say online only. One time, years ago I wanted to see if they have a mother's day necklace for my mom and the lady at the jewelry counter said in a strained tone of voice that it was online only. I told her it didn't say that, I told this lady that I made darn sure as to whether it was online only. I haven't attempted to buy fine jewelry at Kohl's since then. I wasn't going to be talked to disrespectfully again. It was only a couple weeks before mother's day because I like to but my gifts early before it gets pawed on by hundreds of people. They need to go by size . Put a size 2 at the top and a size 16 at the bottom. This would really help the customer looking for a specific size in the women's department. I don't want to have to dig through a ton of clothes to get what I am looking far. They need to label what sizes go where and this way the customer and employees can avoid confusion. It would also save the customer time and the customer wouldn't get frustrated looking for her size in the clothes. The same goes with the shirts put a small in front and extra large in the back and go from there. It would save the person from having to maneuver shirts to look for the size. The same goes with the pajamas that are hanging on the walls that aren' t folded up. This would save anyone time be it a man who might be looking to buy a gift for someone. I hate having to dig around to find the size I need. I think it is just stupid to have to dig around to find the size I need. The solution would be here is to work as a team and make sure that the sizes are put in order from smallest to biggest at all times and it would help if the customer would consider the employees. That is part of the problem. Employees are always pressed for time because they have time limits to spend in each section of their department. They need to monitor the dressing rooms better. The dressing rooms are messy, except for the lingerie department. That one is always nice and clean. It doesn't look like someone barfed up clothes in the dressing rooms. It is really off putting when I go into a dressing room and find people's clothes all over the place. The customers need to think of the employees at this store, and especially other department stores like JCPenney, Macy's, etc. I hate it when I go in a dressing room and find at least one person's clothes in there. Sometimes it looks as if there were multiple people in the dressing room before me. When the customer is done with trying on the clothes, the customer needs to take the clothes out of the dressing room and put on the rack provided. If it doesn't fit on the rack, put on the small table near the rack or in the bottom of the rack so that the employee doesn't have to check every dressing room for clothes. This is one of the worst places for dressing room messiness. I cannot tell you how some dressing rooms look because you have to see it for yourself to believe it. My mother raised me to ALWAYS put back my clothes after I was done trying on and deciding which I liked and didn't like. read more

Always has excellent sales! Got a jacket yesterday that is normally $74.95 for $14.99!! The cashier was super friendly and helpful. He even tried to help lower the total cost by offering a coupon we didn't know about. I don't know many cashiers who pay attention and/or care about how much money I spend! Great customer service is hard to come by these days, but this cashier went above and beyond!! And you can't beat the "Kohl's Cash!" read more

Wife and I visited this location today. Overall the store is well taken care of. While my wife was trying on clothes she ran to grab another shirt. When she returned after 30 seconds. Her personal shirt was gone. She asked the girls working and they all were like " we didn't take your shirt ma'am" . Not saying you took it we simply asked them to return because they accidentally picked it up from the dressing room. One of the girls asked her manager and her manager was like " I guess we'll just have to find it " "we've never had someone lose a shirt" My wife didn't lose her shirt it was picked up by one of the associates by accident. Then she just walked away. Because we were pressed for time my wife just grabbed a cheap shirt and bought it so she can take off the shirt she had tried on and didn't like before the incident. We approached the store manager and asked for the district managers number she said "what happened ? "Oh wait you're the one with the shirt issue "..... she offered us Kohl's cash and I was like we don't want the money my wife wants her shirt back. She gave my wife 10 dollars kohl's cash !!?? What is that ? Keep your stupid kohl's cash. We want the shirt back !!!!!! And an apology for making my wife feel dumb. read more

This place HAS the WORST customer service! I went to to this Location to RETURN some jeans I bought there and they would not give me my money back. Very, Very, Very RUDE customer service lady at this location. Avoid! You have been warned! I am telling all my friends to avoid Kohls department stores. read more

Nope nope nope! I'm done with Kohl's. This morning I waited w patients trust me probably longer cashier helping or watching customer on cell phone. Nobody looked at me in line 845am. Customer service girls first were busy. After I couldn't wait any longer I approach them when they had no customers. Asked could you please ring me up. Have waited a while for help. Her reply was "well she's has a customer " l replied ok I have waited. There is like 3 customers in the area. I was chopped liver customer. Items in my hand. I gave them back and said. Never mind I won't be spending my money here. I went in to purchase a 300.00 bed set. They didn't have the color. So I looked around. Picked a hoodie for my son. But because In the store when they open at 8am. They can't handle a crowd of 3. With good customer service. I'll pass. read more

The Kohls at The Forum has been remodeled! I love it! It's always been my favorite place to shop for casual clothes and now it's easier to navigate and the waiting rooms are wonderful! The lines move faster as well! read more

Waited to be helped for more than 20 minutes in the perfume/jewelry counter. NO ONE ever showed up to assist me. I finally asked a cashier to please page someone, she never did I literally watched her just stare back at me after and do nothing!! After 5 more minutes of waiting I just told my husband let's go. As We we're walking by her she smirked at me and watched me as I walked out. WHO THE HELL DOES THAT??! read more

Excellent selection of petites (thank God!) and women's underclothes, at very reasonable prices. The store is extremely busy on Sundays but reasonably quiet on weekdays. One problem, the dressing rooms always look like a fashion bomb exploded, leaving jeans, shirts, bras, and skirts everywhere. Not a deal killer but I do wish they would monitor the dressing rooms more closely and keep them tidier. read more

Beautiful store. Very clean and organized. We found what we were looking for quickly and then browsed around.

Possibly the worst Kohl's I've ever been to. It's so cram packed with clearance racks that you can't barely walk through the departments. Don't get me wrong - I appreciate a good clearance, but when the store is CRAMMED with it, it's hard to shop. Sometimes I do want to shop the new items. It is just too crowded for me. read more

I excitedly came in to use my $40 gift card to buy some essentials for my household. I shopped around finding a few things and carried on towards the register. Along the way I decided to check if the sale price Kohl's is advertising for the Ninja Blender beats the competitors. I ended up finding the price for this ninja blender is 69.99 at Home Depot, Bed Bath and Beyond as well as Best Buy. Knowing that virtually all retail stores price match these days I just asked if they would try. Tonya at the register was nice but she was too new to help so we called over a woman by the name of KERI to ask if they would price match, she said she would go ahead and check with another manager and be back to let me know. So I stood by watching as about one dozen different groups of people checked out.. both Tonya and I glanced eyes and looked around noticing how much time had passed.. finally Tonya asked for someone to call a manager to the front. After waiting a few more minutes now totaling almost 28 minutes MEGAN shows up. She, very inconsiderate of how much time I have wasted, tells me no to price matching the three stores that are within a mile saying it is against their policy. To me that's understandable but the way she delivered that was with complete disinterest and lack of concern that I've been waiting almost 30 minutes to get denied this simple thing. When I express to her that I've been waiting this long for a simple answer she blows me off and runs back from where she had rushed in from. I was a manager for a retail and service dept and would never have been so rude and dismissive to any customer. read more