Kona cleaner use to be a great dry cleaning spot. However, they have been going downhill for a while. One time they burned one of my button down shirt and it took months of going back and forth for them to reimburse me. They gave me half the price of the new shirt. For this review they have just become SCAMMERS! I use to pay top $10 on one pair of button down for dry cleaning and with out even letting me know that they increase they charged me $25 per shirt. She told me " it's brand name" a shirt is a shirt period. Look the receipt for proof. There are better drycleaner places in Hills that treat you honestly. They don't scam you. Legit they added worthless add ones to the shirt like stuffed sleeves. Who cares about stuffed sleeves it's a shirt. read more

Kona Cleaners - How much I paid for a "brand name" dry cleaning button down. I use to pay max $10. - Sewing & Alterations Near Me - Anaheim, California

First time using this place. I brought in Brand new Veronica beard jeans that are $350 that needed hemmed. They got my brand new white jeans dirty!!!! I'm going to have to try to clean it right now. Also not that satisfied with the original hem. Does not look smooth or a good job. Just made my expensive jeans look cheap. Best bet is to find another tailors read more

Kona Cleaners - Brand new Veronica beard white pants dirty!! - Sewing & Alterations Near Me - Anaheim, California

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Been going to the Kona Cleaners at this location for 10 years. Great people and such great service. Amanda is always a pleasure and wonderful !!! read more

I am an understating person, I know business are run by people therefore mistakes happen. But when a business, lacks the professionalism to figure out the error and apologize, then in my opinion a bad review is earned. I paid a total of $53.03 to Kona Cleaners of Anaheim Hills for laundry services, instead, they lost track of all my clothing (as in they had no idea where my laundry was at) including a suit that cost me over $400.00. I took the clothes on December 3 for Friday pickup, as I had 2 special events on Saturday, December 7th. Apart from the fiasco of them having no idea who had the laundered clothes, I missed 1/2 of the 1st event( the type of event that happens once in a lifetime) and ended up being late to the second event that was scheduled a few hours after the morning event. In the aftermath of all the WRONGS Kona Cleaners did, and the lack of urgency of the situation has left me feeling sad. As I cannot move back the clock, and in the end my family and I missed portions of two imporant family events! read more

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Amanda is fantastic! I am always greeted with a smile. I have needed clothes quicker for vacations and she always had them ready for me. I've also needed brand new shorts for my daughter fixed and she took care of that as well. I highly recommend using them for your dry cleaning needs. You can also text them when you're on your way and they will pull your clothes out for you. read more

I really like Kona Cleaners. The staff is always friendly and helpful, and our clothing looks wonderful after they're cleaned here. We recently started bringing our clothes here a few months back. Kona Cleaners is very efficient. After you bring your items in, you receive a notice by text or email that your things are ready. I like this convenience. We've noticed that buttons are replaced and stains removed, even without us asking. After our first visit here we received really thoughtful thank you note. They seriously go the extra mile! I've also been told they'll deliver to your home. They'll deliver to most local neighborhoods once or twice a week for free. For great dry cleaning and amazing customer service, this is a wonderful Kona Cleaners location! read more

Fast. Friendly and Amazing Work! The process works like this: 1. Drop off stuff; 2. It's ready in a day or two; 3. They Text you when your stuff is ready: and 4. Text "On My Way" and your stuff is waiting when you get there. Amanda is great. Always a friendly smile, hello and thank you. Prices are reasonable especially for the quality of work. It's not only that, they double check your clothes when you pick them up. They also have a "cleaners only" parking spot right out front which makes cleaning your clothes easy peazy. I have been using this cleaners for years and they have always been consistent. This location also has alterations and sewing repairs including buttons and fasteners. They do a good job at this and they are usually pretty quick. They have free cleaning foe service men. Overall, this is a great cleaners and I am a fan and then some! read more

I am so upset that I saw all my clothes hanging on my door while I am traveling in Orlando. And it's Tuesday!! When I dropped off my clothes, the lady told me that they would deliver on every Monday and Thursday. I told her that please please deliver my clothes on Thursday since I wouldn't be home till Thursday. She agreed. Now I found my clothes were left on my front door and they would be there for another two days. I am not sure if they are aware it's not a safe place any longer. I don't know if they are going to compensate me if my clothes lost. I have been doing my laundry with them for years, but now I have to stop! BAD service!! read more

Kona Cleaners - Sewing & Alterations Near Me - Anaheim, California

My wife went there to get her Indian outfit steam cleaned like she has done before and they used to charge $30 for it. She went to go pick it up and it was $73 which is absolutely ridiculous. They did extra stuff she didn't ask for and wouldn't refund her. Very unprofessional and do not recommend taking your clothes there read more

If I could give a zero star, I would CARLOS the "manager" had zero customer service I scheduled to pick up. No one showed up and he said too late the driver already passed by he had zero urgency to correct the matter and in fact called me, a liar he then proceeded to hang up on me. I have never been treated by anyone in the customer service industry like this! CARLOS needs to be fired ASAP. Not to mention I found bugs in my clothes the last time, but decided to give them another chance. Beware of this place do not go back. Customer service is terrible. read more

This is 1st time I went to this store. Got bad feeling. Regretting for choosing this one. I have a Vince brand off white wool coat, its second time wearing it. Because of milk boba tea spill so I sent it for dry clean. From beginning what I was told by Amanda that already made me kind of uncomfortable. She emphasized that no guarantee to remove the stain. The coat didn't have obvious stain ( see pictures) but I was concerned that in the future the milk would turn out with some stain. I thought what she said its just routine reminder, my coat doesn't have stain to remove anyways. Since its a nice and almost brand new piece so I agree to pay for the stain removal. It costed almost $30 for the cleaning. When I went to pickup and immediately I saw the bold spot so I told Amanda. Her explanation was: oh this is the stain spot. Me: no, it was on right side. Not this side. Her: we can iron it make it will be fine. Me: no the top layer is gone, iron can't help. Her: it must be there before, we didn't do anything on this side. Me: I don't think so, it is new, you and I would see it if it was like this. Then she asked me to show the purchasing receipt to prove its new. I don't have the receipt but I can find out the purchasing time from my account if I want. Honestly this will not affect the use of the coat. But I know the bold spot and it will always catch my eyes. Pretty irritated that a brand name piece only used twice with one professional dry clean it has become defective. BTW the milk spilled side, there is no stain, though the texture when you touch it is still different, not as smooth and soft but kind of crispy and harsh. Bad experience unfortunately. Had bad day. read more

Kona Cleaners - The top layer was ripped off as you can see obviously. - Sewing & Alterations Near Me - Anaheim, California

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First time here since my regular spot was closed on Sunday. Service - Very nice people here from my drop off and pick up. They have never technology when it comes to updated text informing you when clothes is ready and setting up a quick pick up. Parking - They have a dedicated spot in the parking lot that allows for quicker pickup or drop offs. Payment / Price - Was disappointed They wouldn't let me pay in advance as that's something I've been doing for years at multiple places. Prices seem fair but better deals at my regular spot. Dry Cleaning - Looked at my shirts and everything looked good. Hours - Great schedule to help out drop offs or pickups around people's work schedule. Overall very convenient and would consider if my place was closed again. read more

Kona cleaners is the worst dry cleaners I have ever gone to in 25 years. I decided to try them for the first time a couple weeks ago. Upon my first service, Kona Cleaners lost my blouse. I went to pick up my clothes before going out of town (only tried someone new because I wanted quicker service) and three of my items were missing. They found two, but were not responsive and lacked urgency to help locate the other. They could care less that I didn't have my blouse for my trip, even after speaking to the manager Carlos. I'm now - two weeks later, returned from my trip, they offered to deliver my "found" blouse but have yet to deliver it. Unreliable and not customer centric. I've never seen a business not care enough to be communicative and apologetic. Disappointing. Beware and hope they don't lose your clothing!! read more

Great place to get your laundry done with app level tracking. Always predictable on their delivery and quality. Amanda at the front desk is always very welcoming and helpful to the customers. She does a phenomenal job in making sure the customers have a great experience every time they visit the place. Five additional stars just for her! read more

Very good at cleaning and alterations. Sunny is great at alterations. Amanda runs a good ship

I don't know what has happened to this place, but it has turned into a shit show! Two weeks ago, my husband took in our comforter to be dry cleaned and we were told it would be ready in two days. Well, it wasn't ready until after five days. Wednesday, my husband took our son's high school baseball jersey in to have the sleeves' hems redone because they were unraveling. I go in there to pick it up today, Friday which in when they said, and they can't find it!! For some damn reason, any item that has alterations done on it is sent out to their Orange location for pressing. WHF?!!! Now it's lost, and my son has a game tomorrow morning in Newport Beach and he has NO JERSEY!! The guy in the shop basically tells me there is nothing he can do, and when I tell him he doesn't understand, he raised his voice and said, "I do understand ma'am." I'm pretty sure he doesn't. So I go to my car and call the Orange location. The guy who answers is very nice and apologetic, puts me on hold to talk to his manager, and comes back and says she'll call me. I tell him to tell her to wait five minutes until I get home. But nope, she calls before I even pull into my driveway. I call her, and she is NOT sympathetic. Basically says there's nothing she can do. They'll look for it, and if they find it, they will call and bring it down. We will NEVER take another item into this shop again. Of all the things to lose, this was the ONE thing that they SHOULD NOT HAVE LOST! My son is going to be so upset. Thanks Kona for pissing on our weekend! Update!!! The owner Beverly just called and said the jersey was found! Of course I am very happy, but still upset that I have spent the past three hours trying to figure out what to do, from contacting my son's coaches to figuring out what tape to use to tape his number onto his practice jersey, to putting a message out on Groupme to see if any players weren't going to the game so we could borrow their jersey. Although this is a best possible outcome, it is still not acceptable. Unfortunately, we still will not use this company for our dry cleaning/alteration needs. read more

I rarely need to go to a dry cleaners anymore but their customer service motivated me to leave this review. I came in for a little sewing job, in which they perfect took care of in under an hour but the thing that really stood out was there friendliness and customer service. I felt like I was in the Nordstrom's of dry cleaners. Thanks for everything... read more

This cleaners does a great job always and has great service. They even lost a tie or misplaced it and reimbursed me for the cost of it. I've been coming here now for 2 years and would highly recommend. Prices are fair and competitive and turnaround is fast. read more

I took my wedding dress here to be altered last month, and I was pretty nervous (it was an important dress I didn't have time to get a new dress if it got ruined)I explained what I wanted and the owner was very helpful. I nervously left hoping it would turn out great. When I received my dress I saw what an amazing job they did! I am very impressed! My dress looks perfect and they altered it in a timely manner with fair pricing! Thank you! read more

I had a pair of pants I wanted the elastic replaced. The charge for this was ridiculous. The worst was the work was shoddy for $32.00. Overpriced will never return. read more

They may do a good job on clothes, but they are super expensive! I took a shirt and a dress in there and it was $15.00! Mind you, I had a coupon from the 2017 entertainment book for 50% off my cleaning order, so my order had I not had the coupon would have been $30? Well, needless to say, I didn't get 50% off they only gave me a discount of $10. What I think they did is overcharge me to reduce the price to the actual price they charge without the coupon. Well, I gave them a try, but I won't be back. I'll use the cleaners that's just down the street. They are also organic cleaners. EDIT: The owner reached out to me after I left this review and looked into the charges for my items. It seems I was over-charged for an item, which made the total quite a bit more than it was supposed to be. He refunded the full price I paid for my order as well as an additional credit for my inconvenience. It's nice to know that Kona still believes in customer service! They have a customer forever, as well as, I will tell all my friends in the hills to use them!! Thank you Dave! read more

am writing this review to compliment kona cleaners for good service and fantastic customer service .sandra makes my mornings with his smile and good customer service . she always have my clothes ready. She always remember my name and special instructions that I want. REASONABLE prices are not complaining. when they changed the ownership was afraid to think that hands would leave my clothes, but now I'm very happy . congratulations for the remodeling and was needed, it seems that now the store has life. very very nice and congratulation . read more

Kona Cleaners - my favorite customer service. - Sewing & Alterations Near Me - Anaheim, California

This place is kind of hard to find and located on a corner in a strip mall but the service at the front is welcoming. What I like is that they do everything electronically so instead of receiving a paper receipt that is usually required to pickup your dry cleaning, you just give them your name, number, and email and they create a profile for you. It was a little strange as I was not used to this so I left feeling like my clothes could be lost but then I received an email that confirmed my drop off. Next, they email you to let you know when your order is ready to pickup along with the total amount due. They even have a feature where you can set up online payments. In addition, they offer specials each day such as discount dress day. The only challenge I have with this place is that I find it rather expensive but I guess that's the price you pay for efficiency. If you are tech savvy, super busy, live nearby, and not on a budget, this is a great place. read more

As a pilot who travels all over the world frequently, I actually use different dry cleaning and laundry services in several cities here in the US and Europe. I have always had excellent service from the Kona Cleaners in Anaheim Hills. I am especially impressed with the alterations they recently did on a batch of new uniform shirts and slacks. I get a lot of compliments on the custom fit of my uniforms. Kona is definitely my first choice for dry cleaning and alterations! read more

Kona Cleaners is great! We joined their laundry club and I am always so impressed on how I receive our clothes back from them - so neatly folded and sorted. read more

The first thing I noticed when i first came to Kona was how warm and friendly Amanda was. I've never had to alter my dress shirts before and Amanda helped me find the right length to shorten my sleeves. When I picked up my clothing after being altered everything fit perfectly. Overall I had a great experience read more

I'm old fashioned when it comes to customer service. Amanda is top notch!! Always smiling and friendly. Excellent customer service. I'm also blown away by the turnaround time for my dry cleaning. If you are looking for a local Cleaner, do yourself a favor and give Amanda and Kona Cleaners a shot...I don't think you'll be at all disappointed. read more

They may be slightly higher priced, but the quality is far superior to anyone else's product. The staff is always friendly and willing to answer questions. I am not sure what magic they really use to get the clothes clean, but they come back clean and not damaged whatsoever. read more

Consistent high quality, reasonable fees, and fast & reliable turnaround. Super nice staff and owner also. Highly recommended!

Kona Cleaners always do a great job with our clothing and dry cleaning needs and Amanda is always so kind and helpful, she's great also!

So great to have a spot you can completely trust for all your alteration and dry cleaning needs. The prices and quality of service is unbeatable. Everything is finished on time- sometimes earlier and perfectly done. read more

Fantastic service, I drop off my laundry and receive an email shortly thereafter with my tally and pick-up date. The young lady working the front counter is very courteous and helpful. I have never experienced this type of service at a dry cleaners. You can be sure I will be returning for many years to come. Tim Baker A Resident of Anaheim Hills since 1974 read more

I found Kona Cleaners in Anaheim Hills after moving from LA. The laundry service fantastic! The monthly plans are flexible and well priced! Amanda has been a life saver!! I can't say enough wonderful things about her. I am always greeted with a smile and by name. She takes great care in washing and folding our laundry. It is always turned around quickly and I am notified by text. We bring in a lot of laundry (too much!!) and I'm never disappointed. Thank you, Amanda! read more

Haven't used their dry cleaning service, but I recently took in a bunch of clothes to be mended. I was worried that they wouldn't be able to properly fix my new tan fuzzy sweater that had a giant hole in the front, but they did such a great job that you can't even tell there was ever a hole! They were affordable and very fast with my clothes. My fiancé just took some more clothes in for repairs because I was raving about this place. They offer text & email updates for when your order is completed, which was very convenient. Everything is very Covid-friendly as well: all of the employees wore masks, they had plastic guards separating the counter, etc. I didn't catch the lady's name, but she was very nice and professional. Highly recommend them! read more

I've been going to this location for years now! Staff is always friendly and they remember you, which is so rare. My clothes are always on time and in amazing shape. I really like the text/email alerts too when my stuff is ready! read more

Words can't describe how much this place is amazing. Very polite staff, professional in every detail. I come from corona to do my clothes this will give a small idea of how much this place is well managed read more

Great service and really quick! Prices are great. This is my go to spot for dry cleaning. Mark was awesome!

They are not cheap, but they are quality. I may be the only one with this issue, but several dry cleaners have returned to me nice dress shirts with smashed buttons. The collars are often crooked and sometimes the pressing even leaves obvious wrinkles behind. Kona is relatively fast, eco-friendly, and my shirts look better than when they hung on the store rack. read more

Mark is very nice employee at kona cleaners! always have a good smile and asking me how am I doing right after I walked into the store! Excellent service and very good job on the clothes this will be the only place we will continuing do our dry cleaning ' read more

Love this dry cleaner and the fantastic staff. I have been coming here since before they bought out Sunny. The change has been flawless. Mark told me about reviewing on yelp. I must say they are expert spot removers!!!! Just don't try to get it out yourself first. That is the secret! The staff is so considerate and kind! Cheers! read more