Rarely do I write reviews... and if I could give a 0/5 stars I would. I dropped off a machine…read morewashable rug (brand: Ruggable 10x14 rug) on a Monday. The lady at the counter couldn't give me a price, but said she would call me back after she spoke with someone. She was guessing between $300 to $60 dollars (huge variance). I said, please call me with a price before you do anything (this is a machine washable rug that can be done at a laundrymat for about $25, but would rather drop it off than hassel with it). She said ok, no call and two days later, I return (Wednesday) and ask what is happening with the rug, and she says "no one called you!? It's going to be $60 dollars". I say, "ok, when will it be ready?" she says "Monday". I call on Monday (of the next week), asking if my rug is ready, she says yes. I come in. I ask the front desk lady for the rug, she says its ready, and looks for it... it is where I left it a week ago (in the front, still folded) - still dirty. She goes back into the computer and says, "oh, this needs to go to the other store, they have the large washer, and it will stay overnight and comeback." ok.... "it will be ready on Wednesday." I go to pick it up on Thursday (almost 2 weeks later), their store hours on google are on the picture attached (Thursday 8-7pm), they are closed, the sign says 6pm. I show up on Friday to pick it up, and she is like "no one called you?" I reply, yet again "no, no one has ever called me" - she replies "oh, we couldn't wash it. we couldn't get the machine going"... she stares blankly at me, and I say do you think I can get my rug back then? "oh okay, lemme look for it". Almost 15 minutes later, she brings back the rug in a balled up mess, and I say, I can't even get it back folded? Get your hours posted correctly. Call customers back when you say you will or if there is a problem. Have your stuff ready when you say it will be ready. If you can't do something, its okay to say this isn't a service we can provide. This was literally the worst service ever, mostly because of complete lack of communication.

Been going here for years. Must have changed ownership because they are not only expensive, now,…read morebut incompetent. Lost an expensive set of pants for over a week. Customer service is horrible. Never go here.

I'm fussy about my clothes. I expect my dry cleaning to come back clean and looking as fresh as…read morepossible and if a stain is permanent, I expect to be informed rather than to find out the hard way the next time I want to wear something that's been laundered. You would think "it's a cleaners of course!" My experience has been the opposite for years. Hit and miss, always a surprise. A bonus, Helen is an awesome tailor. I found the perfect cleaners for me.

I don't know how exactly they cleaned it but my Burberry trench coat is definitely ruined after the…read morewash. It lost the shine and looks just like a regular denim coat. All the edges appeared washed out.

I dropped a formal dress and suit jacket with them. The dress has a stain which I was pretty sure…read morethey wouldn't be able to get out but I pointed it out just in case. Upon picking it up today, they informed me they couldn't get the stain out and so would not be charging me for the entire order. I insisted on paying but they refused. Both items look perfect otherwise and since they wouldn't take my money, I thought I'd review here instead. Thank you and I will be looking amazing in my dress with the tiny stain thanks to you guys!

They did a great job & the prices are very reasonable! Will be coming back for my future dry…read morecleaning needs!

Close to home so I decided to try it. The place was full of laundry so I figured it must be ok…read more No upfront pricing anywhere. It was pay when you pickup. 4 Days which is 3 days longer than my cleaner by my work. At drop off and pick up they seem annoyed to help you. Three items were $28 and no receipt. Two stars because my items were clean. I will not be going back.

First time using this dry clean service. Been trying out new ones since the one I've gone to for a…read morelong time has really bad customer service. No downsides I can think of for this dry cleaner yet, other than its a little pricey. On the plus side, they have fast service, eco-friendly products, open late (till 7pm), and they remember you. Honestly pretty good experience.

I recently had some dresses shortened and dry cleaned. They did a great job for the right price…read more The service is always awesome.

I take my clothes here often. I've had no issue with getting them when promised…read more Clothes looked great when I got them home. I recommend them and the prices are fair.

Great service, fast and friendly! Could not ask for more. Frank is the best! I would definitely…read morerecommend to all my friends and family.

I have been a customer of this lady since she bought Continental Cleaners many years ago. That…read morelocation had always had a known problem of breaking buttons on men's dress shirts. The previous owners were aware and always replaced the buttons at no cost. The new owner, a Pakistani lady, was aware and also honored replacing damaged buttons at no cost, which I appreciate, but it was still an inconvenience to be getting ready for work and having to change shirts because buttons were broken or missing. I always try to support local small businesses, so I dealt with the inconvenience. She recently moved to this new location, Another Cleaners. I had shirts from the old location with broken and missing buttons so I brought them in with an order and asked that they replace them, per the usual. When I went to pick them up, I was told I needed to pay for the buttons so I asked to speak to the owner. She was very rude. She argued with me saying her customers know buttons break during the cleaning process and she charges them. She also started telling me my buttons were cheap and my shirts were old, neither being true. I bought these shirts from Nordstrom and had them tailored. She went on to boast that she does all the shirts for the local dry cleaners, suggested no matter where I take my business, she would be cleaning my shirts. To make matters worse, she charged me for the buttons and didn't even replace them all. I would strongly reccomend everyone to avoid this dry cleaners. The owner is very rude and does not treat her customers fairly.

Just a quick update. I've been going here since the management change and have had no issues. The…read moreparking still sucks because it's not narrow, but that's not the cleaners' fault. Prices have gone up (I remember $1.50 for a shirt), and when alterations were free, but times have changed. I still recommend this place for regular, simple dry cleaning.

I'm so glad I finally gave this place a try! I brought in a dress to have a slit covered, they…read morealtered the dress to make it more modest. and they did such an amazing job. I was a little nervous at first, but they exceeded my expectations. The quality of their work is excellent, the prices are super reasonable, and the girls are so sweet and helpful. My husband has been going here for a few years, and now I see why. I'll definitely be using them from now on. Highly recommend!

Let me update my review after the owner's response. Crazy they still think they're in the right…read more And my fault for giving them a chance because they walked in with their whole family despite my boss saying she'd just continue to take them home and wash them herself. They tried to claim they had to scrub them, meanwhile regular detergent never made our towels ORANGE. The old man who dropped the towels off was extremely rude and English was not his first language, on top of that he had no customer service whatsoever. None of the cleaners we previously worked with returned our towels ORANGE. It still had stains but never did we have our towels returned WORSE. So if you want my honest review, I'd say you're a terrible business and should really change your profession.

I would have given 5 stars before the last 2 months but we had them clean a comforter and duvet…read morecover for our summer blanket and we're gonna use a different comforter for winter. I was given a duvet and comforter back in August but didn't open it until January and realized they had given us the wrong duvet cover. The cover itself was close to $400 and fairly new. They are refusing to acknowledge they lost it and are not even agreeing to reimburse us. I have even given back the crappy old cover that is someone else's back and offered me that cover back. The owners have been absolutely rude in this process despite the amount of business we have given them. I will never use them again and will work with others to ensure they don't get our business.