1. Kona Cleaners

    1. Kona Cleaners

    0

    Orange, CA

    Kona Cleaners

    4.0 (207 reviews)
    Closed 7:00 am - 7:00 pm
    Updated 3 weeks ago

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    Services - Kona Cleaners

    Clothing reproduction

    Custom tailoring

    Kona Cleaners Photos

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    Recommended Reviews - Kona Cleaners

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    Before
    Sera G.

    They did an AMAZING job cleaning my comforter! It had dirt stains on it & was pretty heavy & delicate. They got all the stains out & only charged me $53 for a king sized knitted comforter. Will be coming back!

    The red circles signify the missing hooks
    Hien L.

    Little late on this review as I was out of country but now I finally have the time to write it out. I would give this place ZERO STARS if I could. Came here 1/18/24 to get a blouse dry cleaned. When I came to pick it up, I noticed two of the hooks had been ripped off. Mind you, this blouse was a little on the pricier side, around $800. First off, when receiving my blouse after it had been dry cleaned, they didn't bother to notify me that the hooks had been ripped off. I came home, checked the blouse and found out myself. As a business, you should definitely ALWAYS check the clothing items before sending it back to your customers. Called them, told them about what had happened and they told me to bring it back and they can fix it. Fast forward a bit and I came to pick it up after it had been fixed, expecting them to find the hooks that had been ripped off and reattach them. NO. They decided to use different hooks that looked NOTHING like the original and tried to pass it off as ok. I demanded they either find the same hooks or reimburse me for the top. Unfortunately, their fine print states they can only reimburse up to 10x the charge for cleaning the item regardless of the brand/price. That's only about $150.. Miraculously, I came to the conclusion to settle it with my credit card company. As an American Express card holder, I was able to file a claim and get reimbursed in full for the item. The only thing that irked me to my core was trying to get Kona Cleaners to sign off on the form, stating they weren't able to fix it. I was going back and forth through email with a man named Carlos Diaz. Extremely unprofessional. I've attached some pictures regarding the email but will not be including the entire conversation. His attitude in the emails and the way he composed them show a LOT about his character. He was also hesitant to sign any forms although I CLEARLY stated what the forms were about... Why wouldn't you want to be cooperative so that it'd solve the issue for both parties? That's what I don't understand. Why was he so hesitant to begin with? ‍ Overall, the problem had been solved no thanks to them. I ended up buying the same blouse again and now I'm stuck with one that's completely unwearable. I came here with the impression they would do great work regardless of their prices. My impression of them was utterly wrong. I would definitely NOT recommend this place. I have been nothing but kind and respectful the entire time trying to figure out this dilemma, only to be returned with attitude and unprofessionalism. Go elsewhere. This place is not worth the time nor the stress.

    Charm R.

    If I can leave 0 star here, I definitely would. Manager can't handle the situation professionally and trying to fight back instead of being sorry, blaming us that we have "low quality suit with no care tags" that's why the suit ended up like this. Hilarious. So unprofessional. Will never ever go back here. Charging way too much but the outcome sucks. Very disappointed

    Leticia D.

    In case anyone is curious what their advertised "professional alterations" looks like. What a shame to charge customers for such awful quality.

    $21.24 to clean this dress because they charge the 'belt' separately. Ridiculous
    Mary S.

    Dry cleaning is fine however they are on the expensive side and charged me $20 to dry clean a single dress. The dress has a fabric tie around the waist area and they charged it as a separate item for $10. Won't be back.

    I would like to share my extremely unsatisfactory experience with Kona Cleaners for the benefit of potential and current customers. I also want to bring this matter to the attention of the store manager. Here are the facts of my experience: On September 5th, I dropped off 8 pieces of clothing at their store. They returned 7 of them on September 8th. I noticed that one piece was missing, and when I checked the app, it showed "in progress." I thought it was fine and decided to wait. I continued to wait until September 19th, and the missing item still hadn't been delivered. I became concerned and called the office. The lady who answered the phone was very rude with an unpleasant attitude. She informed me that my clothing was still "in progress," even though it had been 2-3 weeks since I had dropped it off. She asked me to wait for one more delivery cycle, but I was deeply concerned. After several days, I decided to call again. This time, I spoke with Omar, who told me that my situation was unusual, and he needed to investigate. Upon further inspection, he discovered that my clothing had been misplaced. He mentioned that he needed to review surveillance footage to locate it and asked me to give them one more week. On October 3rd, Omar called me to inform me that they had found my missing item. He inquired whether I wanted it recleaned, and I agreed, given that it had been missing for an entire month. They recleaned it and delivered it on the next truck. However, I was astounded to see that they had charged me twice for this missing sweater. The recleaning fee was even higher than the initial cleaning fee. What was most surprising was that they provided no apologies for losing my clothing for an entire month, offered no compensation, and yet charged me twice. I was in shock, and I contacted the office to speak with Omar. He acknowledged their error and admitted that they shouldn't have charged me the recleaning fee. He assured me that they would reimburse me for the initial cleaning fee and the recleaning fee as a form of apology. As of today, October 17th, I have only received a refund for the initial cleaning fee. The recleaning fee is still on my bill. In recounting this experience, I want to emphasize how horrendous the service and communication have been from September to October for a single clothing item. It's evident that they don't prioritize their customers, and this is not how a business should operate. I hope that the founder or senior manager of Kona Cleaners will take note of this review. My intention in sharing this is to shed light on the reasons behind my review.

    Cleaned pants, no more bacon grease!!

    See all

    Photo of Debra I.
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    12 years ago

    9 bucks to steam a dress. I thought that was a great deal. It was done in one day as well. I'm super happy and will definitely going back.

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    10 years ago

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    10 years ago

    Great place, I trust them with my clothes.I have been going to Kona for years, they are always prompt and on time.

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    12 years ago

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    11 years ago

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    11 years ago

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    11 years ago

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    11 years ago

    Jazmine demonstrated excellent customer service with my dry cleaning needs. I will definitely be a repeat customer.

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    11 years ago

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    10 years ago

    Dave at Kona Cleaners handled a disappointing situation with empathy and professionalism. I very much appreciate the effort.

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    10 years ago

    I love Kona! They are always speedy. Also, there is a rewards program and it is nice to get credits.

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    10 years ago

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    10 years ago

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    10 years ago

    Mark was very helpful! I come here all the time and I'm always pleased with their work!

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    7 years ago

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    9 years ago

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    12 years ago

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    12 years ago

    Kona is the best. Every time I go in there Maria remembers my name. Clothes are done right and quickly. All my receipts are emailed.

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    Photo of Jon A.
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    12 years ago

    Pick up and delivery service is spot on! Clothes are always cleaned and pressed properly. I never look better!

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    12 years ago

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    11 years ago

    Thanks for the great friendly service every time and all the time. Clothes are always pressed right and placed on quality hangars.

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    11 years ago

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    11 years ago

    Excellent dry cleaner! I recommend it for all your clothes - especially the good ones!

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    11 years ago

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    11 years ago

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    10 years ago

    This place is awesome! Staff is all very friendly and helped me get my clothes in time for my event!!

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    10 years ago

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    7 years ago

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    7 years ago

    Everyone is very nice and helpful. They work fast to get your items to you as soon as possible. Love coming to this cleaners.

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    8 years ago

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    13 years ago

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    12 years ago

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    12 years ago

    I brought in 6 pairs of slacks and they did an amazing job especially the customer service I received from Maria!! So impressed !!

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    11 years ago

    Excellent customer service, competitive prices, and quick turnaround!

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    11 years ago

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    11 years ago

    Business owner information

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    Dave T.

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    Page 4 of 6

    Ask the Community - Kona Cleaners

    Do you shine Motor Officer Stack boots? They must be high-gloss shine.

    Hello, We do not process shoes anymore. Thank you for reaching out!

    Is military dry cleaning and alterations done here?

    Hello Eric, Yes, we do alterations, repairs, and cleaning for military garments. Please bring them by at your convenience. Thank you for choosing Kona Cleaners!

    My wife and I use your dry cleaning service all the time, but now we have a ton of the thin white hangers, which we don't really use. Can we return our used hangers to your Orange location to be reused?

    Hello, Yes, please bring back your hangers! We participate in recycling the wire and plastic hangers.… 

    If I do shoes(sneaker) cleaning service, How long does it takes?

    Typically it takes 3 days, you can always work with the staff if you need it sooner, they might be ablet o help you. thanks

    Do you guys do shoes cleaning?

    Yes, we do. If you download our Kona Cleaners APP, we have a coupon on there for $2 off. thanks… 

    How much would it cost to wash a queen sized comforter?

    45.24

    Do they do same day alterations? (pant hemming etc)

    Depending on the work load that day, but most times I am sure we can accommodate what you need. Our tailor normally comes in at 8am Thank you

    View All 9 Questions

    Review Highlights - Kona Cleaners

    I like Kona Cleaners for their speed, efficiency and especially for their front counter person, Julissa!

    Mentioned in 4 reviews

    Read more highlights

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    Greenway Cleaners

    Greenway Cleaners

    4.5
    (295 reviews)
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    I came here to get a patch removed and sewn on to a different article of clothing. The simplicity…read moreof the process with it is what I liked the most about it. I probably spent less than 5 minutes total on both of my visits and got exactly what I was asking for. It was as simple as walking up, tell them what you want, they'll ask for a specified date when you want the request completed, and then you just come back. I spoke to Mike initially about getting the patch removed and he was honest about it potentially leaving a mark where the patch was initially sewn on, which I didn't mind. The turnaround rate for the services was approximately 5 days, though I did say it was a no rush service. Not sure if it would have been more expensive had I not said that. Either way, satisfied with how both requests turned out. It was around $12 for removal and $14 for sewing on.

    Went in to have one of my favorite shorts fixed on the lining as the original sewing was coming…read moreundone. I paid $12 for it which was a good price. Only thing I didn't like was they told me it would take a week. After the week passed I didn't receive a call so I call in to check and the person who assisted my on the phone said they had already been done Less than the week. Now usually this wouldn't bug me since I didn't need the shorts right away but if it's something I need urgently, then I'm not sure if they would call me in time when it's actually done like they didn't before. It was my first time so I will see how the second time goes when I need another alteration. For the shorts they fixed, they look great like no alterations were done.

    Speedwash Laundromat and Water Store II

    Speedwash Laundromat and Water Store II

    3.3
    (52 reviews)
    $$$

    Greatly appreciate the service the support the help if a machine malfunctions they immediately…read morerefund the money and resolve the issue and accommodate you as quickly as possible

    I come here regularly to do my laundry and have always recommended this laundromat to my friends…read moreand neighbors because I've consistently had great experiences--until today. I was washing all of my white blankets, towels, and expensive quilts in Machine #36 when it just kept spinning and never actually began the wash cycle. I had also paid extra for the Ultra Wash option. I went to let the staff know the machine wasn't working. One employee came over and tried to help but didn't seem to know how to resolve the issue. She noticed I had selected the Ultra Wash with hot water and then informed me that there was no hot water. If there was no hot water, then I didn't receive the wash cycle I paid for. I explained that these were my white blankets, towels, and quilts, and I wanted to make sure they were properly cleaned. I asked if they could simply restart the machine so I could rewash everything, but I was told they couldn't. Then Martha stepped in, and unfortunately her attitude was very dismissive. She again stated there was no hot water and said the best she could do was give me a rinse cycle. She also told me that if I had informed them before starting the machine, they would have refunded me. How was I supposed to know there wasn't any hot water before I started the wash? What upset me the most wasn't the machine malfunction--it was the lack of concern for the customer. Instead of trying to make things right, Martha told me I could go to the laundromat across the street. I had just spent well over $60 washing my laundry, including $15 for a single washer load (DOUBLE WASH), only to be told to take my business somewhere else. I wasn't asking for anything unreasonable. I simply expected to receive the service I paid for and to have confidence that my laundry was washed correctly. Instead, I was met with indifference and a dismissive attitude that made me feel like my business didn't matter. To make matters worse, after our conversation, the employees gathered together and appeared to be talking about me. Every time I walked by, I could see their reactions, which made the entire experience extremely uncomfortable. I still had several loads of laundry to finish, but instead of feeling like a valued customer, I felt unwelcome and embarrassed. The owner has always been kind and has always seemed to genuinely care about customers, which is why this experience was so disappointing. I have a hard time believing they would approve of the way this situation was handled or how I was treated. I sincerely hope Martha receives additional customer service training so that no other customer is made to feel the way I did.

    Kona Cleaners - laundryservices - Updated July 2026

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