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    Kookie Nae

    5.0 (2 reviews)
    Closed 11:00 am - 7:00 pm

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    Collar & Leash Pet Shop

    Collar & Leash Pet Shop

    4.3
    (273 reviews)

    Very rude owner , I came here today to ask a question if the Santa to take pictures for where for…read morepet only or if it can be humans too ... he was really rude and sarcastic about it saying well yes dogs , monsters , aliens anything and Then the owner proceeded to ask why I was asking and i answered with , just a question and then he said but we closed now we are picking up . I walked away and said thank you . I then went to a store next door I come out 5 mins later and there's a whole crowd with their pets lined up to take pictures with the Santa . I'm not sure if they discriminated me or they just didn't want to tell me that they were open but never again am I coming to color and leash pet shop? I've never had this experience before and I hope none of their future customers experience this as well.

    I moved to this county a year ago and was pleased to find a good pet store where I can buy my dog…read morehis raw food. Usually every 10 bags of food you buy you get the next one for free. Than they changed it to every 12 bags you get the next one free. That's fine. But we kept noticing they kept telling us "your next one is free". GREAT. After three attempts to get our free bag of food they would say "next one is free" We started keeping track and noticed they are scamming us. So we are no longer coming back. Which sucks because I would like to keep this company in business but they aren't valuing their customers.

    PetSmart

    PetSmart

    3.4
    (225 reviews)

    Friendly staff every time I go in. I come here often to purchase my dog's food, treats,…read moreaccessories practically anything I need. A variety of items to choose from. I have also made appoints for my dog's shots when they host certain weekend dates for vaccines as well. I haven't tried their doggy grooming or their housing yet but will look into for our dog in the event we can't take him with us!

    On Sunday, March 15, at approximately 9:55 a.m., I arrived at the PetSmart on Edinger to retrieve…read moredelivery pickups, only to discover that the store's hours had apparently changed and it now opens an hour later. That change, however, is not reflected in the driver pickup schedule, which still directs drivers to retrieve packages during that time. When I arrived around 9:50 a.m., one employee told me I could simply push the door open or follow her inside, and specifically indicated that it was fine for delivery drivers to retrieve their packages even while the store was still closed. She invited me in and told me to pull the door shut behind me after collecting the package. While I was in the process of retrieving and scanning the package, another employee, shown in the photo, approached me in an extremely aggressive manner and told me to "get the f-- out of the store." When I explained that another employee had just allowed me inside, she responded that she "didn't f--ing care" and ordered me to leave and come back in 10 minutes. That kind of behavior is completely unacceptable. I was not trespassing, causing a disturbance, or doing anything inappropriate. I was following the instructions given to me by another employee. There was absolutely no justification for profanity, hostility, or being spoken to in such a degrading and unprofessional manner. Needless to say, I will not be returning to this location or dealing with this employee again. I previously had a subscription and also used to buy my dog food from this store. That will now be a thing of the past. I will be taking my business to Petco instead. This situation reflects poor communication, poor management, and shockingly unprofessional customer treatment. If store hours and pickup procedures have changed, that information needs to be updated properly and communicated internally before employees start verbally attacking people for following the instructions of their coworkers.

    I-Stay U-Go

    I-Stay U-Go

    4.8
    (34 reviews)

    I can't say enough good things about I-Stay U-Go!! Hilma is super friendly, professional,…read moreknowledgable and has a sincere passion for animals which is very evident from the way she treated my puppy. At one point, my puppy, Molly was licking Hilma while she was getting groomed, for her first time there no less!! I couldn't be happier with the service. I love that my puppy didn't have to wait in a holding area with a bunch of other dogs waiting for their turn like other places. Hilma was also kind enough to give me some tips on how to care for Molly's fur and ears as I'm a first-time owner. Molly and I will definitely be returning!!! Oh, and the place is totally adorable!

    We used this place for two different services when we lived in Glendale. One was grooming for our…read moreAustralian Shepherd and the other was for petsitting & walking. This review is mainly for the petsitting & dog walking because we decided that was the best service they provided us. Just a quick note on grooming -- They only lost one star because the grooming wasn't entirely up to our standards. After our grooming visit, our dog experienced some temporary skin irritation on her back - possibly from dryer burns, hard brushing or just an allergic reaction to a shampoo used. Also, her hindquarters were clipped awkwardly, although that one may have been my fault for being unspecific in my request. Our dog and cat seemed like they were well taken care of on all the occasions we left them in this company's care. It was clear that our dog loved them. Our cat is sort of a snob, so who knows what he's thinking, but he did seem as content as usual when we got home. Tammy was our main sitter/walker there and our normally shy dog adored her & her little dog. Sometimes we'd run into them in the neighborhood and Star would get super excited to say hello. That says a lot! Also, the company was great about communication, before-during-after, provided easy billing, set up easy key exchanges and they were always pleasant & gracious. It was also nice that our home was always clean when we got home and everything was in its proper place. We recommend their petsitting & dogwalking services to others in Glendale. And we wish we didn't live so far away now so we could keep using them!

    Kookie Nae - petstore - Updated June 2026

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