The service department is a joke. Showed up 20 minutes before the express service lane opened and…read morewas first in line at one of the doors. Multiple employees walked by my car and then opened the other door and let the other cars in. 40 MINUTES LATER, an employee comes out and asked me what i was doing. I explained that I was in line for an express oil change....he said, "oh this lane isn't open". Literally 8 people in the shop looked at me multiple times while they did absolutely nothing. I opted to leave and pay out of pocket instead of take advantage of the jeep wave service program. I won't ever have my car serviced or buy another car from this dealer again....I think this was purchase 5 or 6 in a row, loose too many customer and you don't have a dealership. I'd be completely embarrassed if i was the manager of a department that had service in the name.

Wouldn't go here. Getting Service is terrible. Amanda at the front desk was unhelpful, unfriendly…read moreand the opposite of what customer service should be. She is Directly link to why I will not return.

Dyllan Nawrot was a great salesman to work with. He was knowledgeable of the vehicles that are out…read morethere and was very helpful in narrowing down the vehicle that met my needs in my price range. Stop in and see him if you're in the market for something new or used, you won't be disappointed!

I'm from Illinois and drove 200 miles to the dealership to purchase a 1 owner , no accident, clean…read moreCarfax Chevy Silverado. When I arrived, and looked the truck over, I discovered that most of the truck was repainted with a patch of metal filler on the passenger front panel. I walked way. Stay clear of this truck.

Dealership replaced the Cam Phasers on my truck. The part exploded in my engine causing a hole in…read moremy engine and they will not replace the engine! All they did was give me quotes for a new engine! Do not recommend this dealership or their service department

I had to sell my 2018 Ford Focus because I was no longer able to work and make the payments. I had…read morean appointment with CarMax to get an appraisal and had already done an online appraisal. My car mechanically was in excellent condition and only had 24,700 miles on it however, it had been hit twice in my apartment parking lot and needed bodywork done. I stopped by Keller Ford the day before my appointment at CarMax because I thought I needed a Lein letter. While I was there I asked them to appraise my car. The manager offered me approximately$2000 LESS than my payout on my loan and suggested that I pay my deductible to get it fixed and then he would give me $1000 more than my payout. He spoke as though the 3 to 4000$ to fix it would come out of his pocket! The office was empty other than the manager and 2 other employees. The next day I went to CarMax and boy were they busy!!!! My customer specialist was amazing and kept apologizing for taking so much time. Very positive experience. The end result, selling my car at CarMax, paid off my loan to Ford Credit and I had a check for $4889. in hand when I left. If your going to buy and sell cars, be like CarMax!

"My Nissan of Grand Rapids" is not a good service dealership. I will try to be objective in…read moreexplaining the horrible experience I have had here. After close to a year of waiting for them to confirm the arrival of parts, even though I received mailings from Nissan that they were available, I called again to get a recall performed. Because of our current jobs, I had to drop it off for a next morning slot which I did by meeting my wife there. After work the following day, I picked up my wife and arrived at the dealership to discover that they had no clue of who I was. My car was in the exact same spot in which I parked the day prior. After showing my confirmation text of the appointment that was supposed to be performed at 8:30am, they literally began rummaging through desk drawers looking for my keys and intake slip. I helped them find it by recognizing my wife's keychain and they confirmed that they did not perform the service. The guy was apologetic and said it would take 5 minutes to perform where he eventually pulled my car into a bay somewhere and returned with it. I had to take their word for it (?!?!) that the recall was performed but wonder if it really had been done because they told me it would take an hour when the original booking of the appointment occurred the day before. This has not been the first time this dealership has delivered subpar service either but they are the only one on the NE side (the prior issue is still not resolved even after visiting both GR dealerships---sigh!). It was a frustrating and a bit surreal-in-a-bad-way experience.

Robert did an awesome job assisting my mother with her vehicle purchase. 100% recommend these guys…read moreto help you out.

Bought a used Hyundai from them and I love it!Very professional and took care of the cost of a…read morerepair that needed to be done shortly after purchase. Had a great experience with them and would recommend them if your looking for a vehicle.

Slippery to say the least. At all times when working with them the message was "We'll take care of…read moreyou." Came back from having the car inspected by a mechanic. Wiper blade was broken. It just flopped over when wipers turned on. Showed them. Told them we would take the car but would like a new wiper blade. They went out and just placed the broken blade under the wiper arm...which we found out after driving 40 minutes home. Of course...they know you're not going to drive back 40 minutes for a wiper blade. A good education for my son on how not to live life.