Was told a truck was near perfect from Salesman TIm. The truck was a 2024 GMC Denali with about…read more40k miles. I called and asked how the body was because that was my main concern. I arrived to a truck that had at least 10 different issues with the body. To say the least I was very sorry I wasted my time for the 30 min drive. Then the next day I get text after text about how good his deal is which is crazy because I wouldn't buy that truck ever with all the issues with the body.

Call Ben Gardner at Betten to be treated like family. He held onto a very specific 2026 truck…read morewithout a deposit or knowledge of us until we returned to Michigan to test drive it a month later, Wow! Thank you Ben!!! Randy & Kim

Mark took care of my car, he did an amazing job. There was a big dent in the side and we were told…read moreit wasn't able to be fixed at previous shops, but he fixed it without asking him too!

Wish I could comment on the work that they did, but the insurance totaled the car. I can comment on…read morehow helpful they were. They were quick to get the quote into the insurance company. It took the insurance company forever to get back with them. I checked in at one point and they were surprised that I had not heard from insurance. They told me, without telling me directly, that needed to contact my company. Who knows how much longer I would have waited if they didn't let me kind of know what was going on.

Let me say this is for the service department Jon in service has done a phenomenal job…read more I recently moved here from California and this place is a night and day difference from my previous dealer. Diesel service isn't cheap but let's give some perspective I had a oil change 12 qts and 2 fuel filters changed and the beat old dealers price by 80 dollars and my old dealer the oil change was free I paid the difference on synthetic I had an alternator problem which was covered under warranty john made sure I had a rental it took a second visit which is fine sometimes electrical can be tricky I had to travel outside of the state I am in the military john had the truck waiting for me at my work ready to go and even offered to send a shuttle to my house which is 30 miles from the dealership I am having aftermarket cab lights installed and during the process there were just not up to standard he made some calls to get oem lights and get it done over night and keep the price were it needed to be why not because they couldn't or wouldn't there were worried about wiring quality down the road That's what's important making sure it gets done right and for the right reasons and working to keep it on quote Oh by the way prepaid oil change they are offering is a heck of a deal you should check it out

Extremely friendly staff! I had a great experience selling my used car to K&M through the KBB…read moreinstant offer system. They offered me much more than another dealership and they got me in and out in 20 minutes with a fair deal.

Brian and his team are true professionals! Very responsive, courteous and perform quality work in a…read moretimely manner. I'd very much recommend them to anyone.

They did a great job on my car and provided excellent customer service. I would highly recommend!read more

let me just start by saying if I could give this establishment more than five stars I would all…read moreacross the board. The staff went above and beyond to make sure that my insurance claim all the way down to car rental issues i had was handled for me. they even vacuumed out my car before I received it. thank you so much for everything that you guys did to help make this awful situation a smooth one!! God bless you!

very communicative and helpful! speedy and quality work, perfect paint fix. highly recommendedread more

I was driving up to Grand Rapids from the Detroit area. We hit a snow storm on the way and I soon…read morerealized that my wiper blades needed to be replaced. I was able to see well enough to make it to Grand Rapids, but didn't want to risk driving all the way back home with the bad blades. To top it off, the low tire pressure light went on. In around 10 degree weather, filling up my tires at the side of some gas station, in a neighborhood I wasn't sure of, wasn't on my list of top things to do in 10 degree weather. The only thing on my list of things to do in 10 degree weather is to get to warmer weather ..... and FAST! I saw Kool Toyota as I was driving to my hotel yesterday and called them when I got up today. They were SO NICE!!! From the moment the service doors opened for me and I drove in, I was treated like royalty. They let me know exactly what I needed to buy and even helped me put on my wiper blades. While I was buying my wiper blades, the service guy checked my tires and got them all up to the correct pressure that they needed to be at. To be totally honest with you, I checked prices on wipers at a national auto parts store 5 minutes before I went there. I saved around $20 by going to Kool Toyota! It ran me $25 for 2 complete window wipers (not just the insert). The other place wanted over $45 for the exact same thing. $45 for the exact same thing and me having to figure out how to put them on out in the cold? No thanks! It's 10 degrees outside and at Kool Toyota I was in the warm drive in service department putting on my wiper blades with the help of the service guys. For a bald guy that forgot his hat at the hotel, that was wonderful. I was warm, my car was fixed and I was on my way. Thanks to everyone at Kool Toyota from the people at the parts desk, the wonderful cashier and the guys at the service center. WOW! A+, 5 Stars, 2 Thumbs Up! Thanks again and again!

The Kool Toyota Body Shop was dismissive, rude, and confrontational. The customer service…read moresurpassed disappointing and was unacceptable as the employee became hostile. The demeanor is a true safety concern and intolerable for a business environment. This correlates to a new car purchase. We paid to order a new vehicle and upon arrival, a different one was presented, one with decals all over the body. Instead of offering to make it right and get the car we paid to secure, they only offered to remove the stickers, which damaged the paint and left the vehicle covered in scratches. They have yet to make it right or take responsibility for their dishonest business practices. The experience at Kool Toyota from a new vehicle purchase to service was disappointing. Carefully consider giving Kool Toyota your business as you may have the same experience we did.