Koons Toyota is TERRIBLE!!! My wife took our brand new Tacoma in to have a tire replaced. They mounted the wrong tire!!! I took the car back in to have the correct tire mounted, and they put three dings in our doors and chipped the alloy rims. Avoid them at all costs!!!! read more

This place is an incompetent place of business. I called Saturday morning trying to reach parts for pricing. I had to call literally 14 times the receptionist would continually disconnect the call or transfer over to a cut line. On my 15th call it's now been roughly 37 mins they inform me parts is now closed. Well yeah I just spent 40 minutes trying to get through. Please avoid places like this bc they will under perform and use the Toyota line to hide behind if you call them out. Beyond disappointed at this place. They clearly don't want to work and would rather mislead customers than send them to the service department to get service read more

Do not buy a used car from Koons Toyota Annapolis! They sold us a LEMON! Purchased a Toyota Camry in April 2023. Maintenance light came on in June 2023. We took it in for service today and service told us the car wasn't safe to drive and required over $5000 in service! They didn't even know how it could have passed inspection! How unethical and shady can a business that is supposed to be reputable be!! This car wasn't purchased at a rinky dink dealer it was purchased a KOONS Toyota of Annapolis! Obviously shady used car dealers are everywhere and Koons Toyota is one of them. Look elsewhere if your in the market for a used car!! Wouldn't recommend to my worst enemy. read more

Koons Annapolis Toyota Barbara was very pleasant and did her job but the dealership doesn't take ownership in Bait and Switch and apparently their online prices are just suggestions not your walk out the door price . I would suggest Browns Toyota or Heritage in Catonsville if you want the price you see online - if you want to pay more just call Annapolis they are happy to take your money ! read more

See all

Just had an extremely subpar experience, facilities are pretty meh, came here for service and took way longer than I was told. Slow service. Guy I worked with was professional, others were trying to aggressively upsell everyone. Finally am reached out to after sitting here almost 3 hours and they tell me I should throw an extra $700 into my basically new car (less than 30k miles- I came here for basic preventative maintenance work). I'm POSITIVE they loosened my Windshield wipers and tried to charge me to replace them. My blades were perfect before getting there. Shawn in service was the only redeeming quality about this place. I'll return to my previous servicer and be going all the way to Bethesda to go to Jim Colemans Toyota from now on. Cant even compare the two. One just does the job right, one doesn't. Don't waste your time here like I just did. ‍ read more

I just wanted to reach out to you about the service I have gotten from the guys here at Koons Annapolis. From our first time meeting sales extraordinaire Mauricio to Mr. Katan and Jayda from finance, this team is amazing. My daughter and I went there in February of this year 2023 and got a Toyota Corolla 2015 and in July of 2023 she was involved in an accident that totaled her car. I called Mr. Katan and he told me to come to see them and will see what he could do. I was so worried not knowing what we were going to do for her to get back and forth to work. We went to see Mr. Mauricio and Mr. Katan in July and we worked out getting a 2018 Camry with the help of this team we would have not been able to do that. If ever asked we wouldn't hesitate to tell everyone to go to Koons Annapolis and talk to the AMAZING TEAM they have. Lisa H read more

Purchased a 2019 Genesis G70 from the Used car sales department back in July 2022, and realized after a day of driving it that the cruise control is inoperative. Car is under full factory warranty so I thought, no big deal but here it is, 7 months later and I've made 6 payments on a car with no cruise control. I think they sold it to me that way, and not coming off that point. I contacted the Sales person, Claire and asked that I be given a copy of the scan report and she what she sent me isn't close to the report requested. Have used Koons service department for my Camry and always was so happy with service provided - not so with the Sales department, and I will never buy another car from them again. Can't wait to eventually get the cruise control fixed so I can sell this car and do what I should have done in the first place..... read more

Today 6.26.21 was the day I waited longer than ever. Car service took longer than they used to be. I know that before they took long but I guess there is a lot of people on the list. But something I never understand about the service is; Why make an appointment is they gonna jump whoever they want in front of you? You see I make my appointment at 7:15AM I come in 7:17AM. Some people come after me and they leave before me. How is this possible? Hoooo well it's 10.05AM now and still eating what's up! It's sad. Ho yeah and the thing about the Covid they might take longer. Don't believe it. 95percent of the people are not using mask so NO. read more

If you're looking to buy a new car, look elsewhere. Anywhere. This is the most dishonest dealership I've ever encountered. Nothing they tell you can be trusted. I'm a lifelong Toyota driver but I seriously may not buy another ever again because if this is the kind of outfit Toyota trusts to represent them, I don't think I can trust Toyota any more. Go elsewhere. You'll be glad. read more

Have bought cars from Koons in the past for decades with mixed results from different locations. Brought my mother in to look for a car that Koons didn't have in stock. She needed a vehicle quickly, so waiting a month for allocations to arrive wasn't an option. Her salesperson, Henry, took the time to track down inventory at regional Toyota dealers and was able to get my mom the inside track at getting into her new car the next day. Henry did this at no benefit to himself, and I truly appreciate him taking care of my family the way he did. read more

Review update: Mistakes happen. How this business resolved this particular mistake is a true testament to how well of a company they are. I was beyond happy with how they went above and beyond with their resolve. I did not expect it. read more

Both the used car sales and the service department of this Toyota are an absolute joke. This is the most disorganized, uninformed car dealership and service place I have ever been to, and I will never be coming back and advise anyone considering to steer clear. The prices online may be low, but save yourself the headache and money of dealing with this location. I bought the car in late July. A 2019 Rav 4, 1 year old used. I bought the car because the price seemed lower than others in the area. 2 problems occurred during purchasing: they lost the 2nd key fob (which 6 months later I still have not received) and the manager forgot to have me sign some paperwork so after getting home with the car I immediately had to turn around and come 40 minutes back. Fast forward about a month or two. The check engine light in the car starts to come on. During servicing the guy told me it was the gas cap and to ensure that when I closed it it locked right. Started doing that, check engine light continued to come on. It was pretty much once a week the light would come on on a car that was 1 year old. Fast forward another month: I call and ask if I should bring in the car because the gas cap is clearly faulty as it unclicks itself out of place when I close it. Advisor on the phone tells me to go to AutoZone and buy a new one and replace it myself, it should cost about 10$. Angry with this answer, I wait until servicing the car and ask them to fix it because the car is under platinum warranty. The guy tells me that isn't covered (literally nothing is covered under this warranty so don't waste your money) and that it will cost 50$ to replace it. So I tell them no and I will get a new one from Auto Zone like they told me in the first place. That day I go and buy a new gas cap and replace it on the car. Fast forward a week: the check engine light comes back on. Fed up with this Toyota and not willing to drive that far, I take it to another one. This dealership charged me 183$ to tell me that the gas cap needed to be bought and installed by Toyota and that is the reason that the check engine light is on. It costs another 40$ for them to fix it. I am now out 223$ because the technician that talked to me from this Toyota in Annapolis told me bad information and had me replace the part on my own. I call this location to speak to the service manager, on the phone he begins to yell so we are now yelling back and forth. He tells me that he would've charged me 150$ (even though the service tech on Monday told me 50$ to replace) for him to diagnose the gas cap (even though the service tech already diagnosed it as a faulty gas cap) and then proceeded to tell me he absolutely would do nothing about it and hung up the phone on me. A report has been filed with Toyota customer service about this location, and hopefully some justice will actually be done here. This place is an absolute joke, and lacks the knowledge and customer service required to do anything. read more

My feelings reflect those of previous low ratings. I was misled and ultimately ripped off. I don't believe this reflects on the salespeople as much as the operation itself. I will not be recommending this location. read more

I feel so happy and grateful with henry Reynolds to help me and my boyfriend to get a new car I love it. He is a very friendly salesman and I like the way he explains everything about the operation of the car. read more

Koons Annapolis Toyota - Car Dealers Near Me - Annapolis, Maryland

i bought my daughter a 2016 Jeep Cherokee from salesman Noah. He did what he could to get is the best price possible, and put us right where we were looking to be. Purchasing out of state had some complications with DMV, but Lacie was wonderful at communicating each step with anticipated timeframes and alway followed-up with a phone call and an e-mail. There was a mechanical issue with the vehicle that was promptly addressed and taken care of by Dan R. Again with being out of state, it could have been such a hassle, but Dan did all he could to make the repair as easy as possible for us. That being said, I would travel the almost 3 hours to purchase a vehicle from them again. They stand by their vehicles and go above and beyond to take care of their customers. Thank you Koons Toyota for such a wonderful experience, we will be back!! read more

This is a dealership and works as one: everything is high quality with a comparable price. It is one of the cases where you get what you pay for. Want a ride home? Want your car picked up and returned? Want coffee or internet while you wait? OK, you got it. The work is dependable and they care about your satisfaction. What more could you ask? read more

Never again. I will never again bring my 2022 Prius Prime to Annapolis Koons for service. Their staff were clueless, never once listened to me, the customer. Despite my online appointment that detailed the problem and what I did. Despite me telling the guy who I gave the key to what the problem was. I informed multiple staff that the low tire pressure indicator would not turn off despite adding the correct air pressure tire to all 4 tires, then working with the setting (TPMS). Nothing changed. So I foolishly brought my car to Annapolis Koons. The tech and staff person laughed at me. Rude jerks. Didn't bother to listen to me then gave me no respect. They rotated the tires (at 1700 miles!!!!) which probably reset the TPMS. So I may never know what caused the problem. Oh yes, checked the tire tread too. At 1700 miles. Clueless. As I said .. never again. read more

I was in the market for a new 2021 RAV4 XLE Premium Hybrid. I was given a quote for a 2021 RAV4 XLE Premium. I called back to ask about the error and the individual on the phone said "Oh, okay" and that was it. No offer to fix the problem. A clear lack in customer service. The judgmental "Jason" also mentioned that I shouldn't have gone to a different dealership in Glen Burnie because of all of the "Meth Heads". Well my dude....you just lost a customer due to your unprofessionalism. Glad to say that I didn't go with Annapolis Toyota. I'm now a proud owner of a 2021 Honda. read more

Toyota:I went shopping for a new car. My first new car. I test drove a Toyota IM at the dealership in Clarksville. I liked it and asked how much? The salesman replied " Are you buying it today?" I said no. I was planning on shopping for a good price. He stated I should get my best price then come back. I told him if he did not give me a price I was not coming back. I said good bye and left. I went online and asked for out the door prices from 5 or 6 dealers. Only 2 of them would handle the request. I then went to Koon's Toyota of Annapolis. The out the door price was the same as they had quoted me over the phone. That asked for my keys to give me the trade in value on my old car. ( spent a week cleaning waxing, used tooth past to clean headlight lenses.) Hint clean and wax your car before selling or trading in! When he came back the trade in man told me my care was worth $1,000, but he would give me $2,000. I said thank you and started walking out the door. He asked what was wrong and I told hime that Car Max had offered me $4,500 for the same car and while his was cheeper, it was not $2,500 cheeper, and I was heading there! He said he would see if they could match it. No great shock all of a sudden my car was worth $2,500 more than what he told me the car was worth! The list of uncovered maintenance issues seems to keep growing....At 30,019 miles I was told I needed to: Clean throttle body, flush brake system,EVAP service, and clean mass air flow center. At 30,818 miles I needed all of the above, but some how the EVAP service must have been preformed while the car was home and I was sleeping as it was not on the list. All service above was from Koons Toyota in Annapolis. I was in Florida when I needed an oil change and went to Hendrickson Toyota for my 40,000 oil change and check up. They called and told me I needed to replace cabin air filter! They had a buy cabin filter and get free engine filter replaced free! Here are a list of my complaints: Being told my trade in was worth less than half of what Carmax offered me. Being told I need about $500 worth of maintenance that10,000 miles latter another Toyota dealer did not find any problems with. After owning 5 Toyota's over the years, when I go to buy my next car, I am sorry to say with the way I was treated, it will be a Toyota when I get my next new car. read more

This is the best car experience I have ever had. They really fought hard to get me the best deal, with the lowest interest rate. First, they got my sister in a great deal, and her credit is shot lol. So she called me and told me to cone up there. I did, and got the car that I actually wanted, not just what they would give me. I will NEVER go back to a bootleg dealer again. I was upside down by $13,000 on my last loan (24%). They got me out of that. Payments are almost the same as my last car, with a 5% interest rate now. I love this location. Oh, and not even to mention how friendly and "you" focused they are. read more

See all

I'd be remiss if I didn't share a WARNING about this place if you try to buy a car here. For us they sent us a car with details / price over email, then did a bait and switch when we arrived to do a test drive, marking up the car an additional $10K. The manager seemed hostile and aggressive towards us, which frankly seemed like the opposite of customer service. I know inventory is low, but I would go to another Toyota with better reviews. read more

Awesome experience. Amanda Mitchell could not have done anything more- she was helpful, quick to respond and thorough. We didn't want any surprises since we were traveling from 6 hours away and there were none. Thank you Amanda and Koons Annapolis Toyota!! read more

I went to this dealership for my recent pre-owned vehicle purchase. After putting in an inquiry, Jose answered all my questions promptly by email and sent a walk-around video before I came in for the test drive, even making a call to research a specific question about the service history. He didn't use any high-pressure sales tactics with me when we sat down to discuss numbers, and worked hard to get us to a price that made sense for us both. Once we agreed on a number, we walked through all the paperwork, and I was able to come pick up my new car the next business day. After dealing with some other less-than-helpful sales people in my car search, I was really glad I was able to give my business to this place. Would recommend. read more

This is the fourth time bringing my vehicle here for service. The last three times I have been treated rudely by the service writer on the 2nd trip, 3rd time treated rudely and laughed at because they failed to reset the dash after the service and I returned requesting that they fix it. Today I was there for over an 1 1/2 ( I had a 7 am appointment) for oil change and tire rotation. Being told at the start it would take that long. Ok after waiting that long when checking out the told me the didn't rotate the tires and gave a bunch of excuses. Why not inform me earlier if your not going to do what I requested and was willing to pay. The service department here just doesn't care about customer service . read more

After getting off work, I came home to find my wife upset following a frustrating conversation with Barbara, the customer service manager at Koons Toyota Annapolis and Service Director - Bob. In July 2024, Koons serviced my wife's 2014 Toyota Corolla, telling her the front brakes were in the yellow. By September, with less than 5,000 miles driven, one brake pad was completely worn, a safety issue they missed. I also dealt with a botched oil change on my 2015 Toyota Camry, leaving the car without oil by August. Despite my wife making 11 calls regarding her car, Bob failed to help, and dismissed concerns. Bob lacks interpersonal skills, doesn't resolve conflict, and provides poor customer service, making an already bad situation worse. Barbara was ineffective, keeping us in a loop of calls instead of resolving the issue. I strongly recommend not to take your business to Koons Toyota in Annapolis under NO CIRCUMSTANCES. read more

Armando Espinosa was outstanding - he was very helpful and pleasant to work with

worst service I've ever had... no communication on price from quote to check out. 4 day delay with no reach out. it is worth googling the issue to deal with it yourself then deal with this farce of a company read more

Armando Espinosa provided exceptional customer service!! installed my plates and was extremely hospitable

I honestly think this visit took a few years off of my life. The hell they gave us for trying to buy in cash was baffling. They treated us like a burden and criminals even though we were willing to pay full price and get ripped off for our trade in. I am positive they profiled us because my husband has long hair and they thought we were drug dealers, they let us sit in the car for 3 hours with our toddler because it was way too unsafe to sit inside. They were spotty with their mask wearing and I had to ask my sales rep to wear his mask. INSIDE! I have a toddler and as we all know, Delta can break through a vaccine. So at this point I don't know if I caught Covid from being there. But considering it is the only indoor unmasked indoor exposure i have been around in a year, I will know exactly where I got it. They better watch their butts. Their fancy touch screen desks won't save them should a person die from their lack of caring who they infect. It's evil. read more

My wife and I bought a used 2018 tundra from here several weeks ago. The day after we bought it we found a 1" crack (though very hard to see) in the windshield. Took it back to the dealer and they accused me of hitting something on the ride home the previous day and said there was nothing they could do. It was only after many hours of work I found proof that it happened prior to my purchase. Took it back to the dealer again and they lied to me about maryland state inspection law and told me essentially to "suck it up buttercup". They got their money...what did they care about my windshield now?? I had to press and press them and bring out the written code of maryland about windshield inspections before they finally relented and agreed to replace the windshield. But then they made the process of getting it replaced a pain and cost me many hours of my time - didn't even offer an apology afterwards. Very bad experience. I'm not one to complain, I've never ever written a complaint in my life. But this was uncalled for and many people were involved from the dealership and everyone was against me. And I'm tired of seeing the little guy (the consumer) get screwed over. Like literally the very second after I bought the truck it was like; "hah, it was sold 'as is', your bumper to bumper warranty doesn't cover THAT - didn't you read the fine print??? You're on your own buddy!" Buyers beware that the vehicle you buy from them actually passed state inspection. Don't trust what they say. Do your research and thoroughly inspect your potential vehicle before purchasing. read more

I purchased a 2015 Jeep Wrangler Sahara for in August 2021. I was told the car had no problems by 2 seperate sales staff by emails and videos After receiving the vehicle and noticing problems the local Jeep service centre found there was over $5500 worth of repairs from brakes, steering, engine lifters and rockers and turn signals, no bluetooth or navigation and oil leaks. Despite reaching out to management and asking for assistance the dealership refused to help me. I have never been so disappointed in a company and warn anyone to stay away. This is exactly what people don't trust dealerships. read more

Koons Annapolis Toyota is no where near as good as their Falls Church locations. I do not want to get the sale representative in trouble. But, the actions of the general manager were borderline unethical. I hope corporate sees this review and reaches out. I hope this isn't common practice. read more

Submitted bbb claim for fraud. I was given a contract signed by the sales manager and then I drove my family 2 hours after he said he transferred our new car. I show up and the car isn't there and he is demanding thousands more. This dealership is going to undergo a federal investigation after I get through with them. The sales manager is a fraud and the GM doesn't stand up to the Toyota name. BBB and corporate Toyota have told me the dealership will undergo an investigation. Stay clear!!! read more

This review is mainly concerning the service department. I have a 2008 Toyota Sedan which had 4 recalls on it, so I brought it into the dealership to have them done. They told me if I brought the car in early it would be done that same day, so I came in at 7am. About an hour after I left, I got a call from the service manager who gave me a list of things that allegedly needed to be repaired. He also told me that "this car has clearly not had a lot of maintenance done." Interesting considering my car had been at the mechanic one week prior, who told me that my car was in great shape. I told him I just wanted the recalls done. About three hours after this, the service manager called to tell me that there was a problem with my car. One of the recalls was on my seat tracks, and evidently they removed my car seat and only afterwards realized that they had two right seat tracks and no left one. They would have to give me a rental car, as the replacement part wouldn't be there until Tuesday. When I came in to get the rental car they then proceeded to sign my mother up as the primary driver even though it was my car that they had messed up and they had already confirmed I was old enough to drive a rental car. I was given the rental car on a Friday, and received no further communication from the dealership until Wednesday when they said that my car was ready and insisted that I return the rental car that day as it would no longer be covered. I didn't want a rental car in the first place, I needed one because you tore my car apart without making sure you had the correct parts and now you're demanding I bring it back ASAP? After not communicating with me at all about my car for three business days? My whole experience with this service department was terrible and I have one more recall that needs completed, but the part was on back order. I won't be going back to have it fixed. read more

Financing manager should be let go. Horrible people skills. Too persistent and demeaning. Wouldn't let us get a word in when we realized we couldn't make a deal. Became argumentative and made a nasty comment when walking past after. Became confrontational when I responded to him like he did to me. Only saving grace of the whole thing was Mamadou Niang. Very nice guy. Very helpful. Very polite. Was still obvious his job is to sell cars and is also persistent but I fully expected that. He's good at his job not only from a customer stand point but from a business stand point also. Dealership needs to rethink their financing leadership. read more

We reached out to Heidy Rivero to schedule an appointment about a test drive for a used car. It was not possible to just drop by as the dealership is currently closed. She suggested a time to us and we agreed to it. About 30 minutes before our appointment she called to tell us she had just sold the car. We expressed our surprise since we had an appointment and Heidy aggressively blamed us for not coming sooner even though she suggested the precise time for the appointment. She indicated we should have known better about waiting. We reached out to management and they didn't even bother to respond. In business, a company is only as good as its word. Clearly, at Koons their word doesn't mean a thing. Avoid the runaround and go elsewhere. read more

Excellent experience from the service department. I went on to fix a Toyota recall for the rear seat belts for my wife's RAV4. It took about two hours for them to fix the recalled parts which is long but not unreasonable. After the RAV4 was finished, they misplaced my car keys. (We found out later that they fell out of a service representative's pocket and into another customers' car). They gave me a rental loaner vehicle until they sorted out the incident. I was at the end of my wits with an eight day old newborn baby, but the Service Director personally followed up and turned the negative ordeal into the most personably dealership experience. The Service Director and his team went above and beyond. read more

My first visit to this service center was absolutely amazing. John, the assistant manager and his team met all of my requirements. However, I returned my vehicle to this location as I was having a steering issue. My car was diagnosed, an alignment done and I was reassured the issue was resolved. I went home and ultimately returned back as I noticed my steering issue was still off centered. Well, the car need re-aligning. I still left with the same issue. Long story short, this service center failed to properly diagnose my problem. I ended up going to another Toyota Service Center who luckily found my problem and my issue has been resolved. I am disappointed to say that I will not be returning to this location for anything - not even a car wash! Michael Scott read more

fantastic service department. Teresa Harris is excellent. I brought my 2018 Tundra in last week because it had a whine in the rear end. in one day she found a local expert who checked the rear differential. the figured out what was wrong, determined it was still under warrantee, found the parts and had the truck back to my by weeks end. WHO DOES THAT? Teresa is amazing. I will be back to Koons! read more

Peter Solomon in the service department did a wonderful job taking care of my son. Very honest and trustworthy. I would say to promote him, but hes already the manager. read more