I was looking for tiles for a bathroom upgrade and arrived at the store just before closing. Even…read morethough it was close to closing time, Jamal took the time to walk me through the different tile options, explained the pros and cons of each, and helped me make the right selection. Jamal is knowledgeable about the products, customer-focused, and remained patient and calm despite the late hour. He made sure I got everything I needed, personally helped pick the tiles, and even assisted in bringing them to the front of the store. Thank you, Jamal, for providing such outstanding customer service. Floor & Decor is fortunate to have employees like you who genuinely care about helping customers.

I had a bad experience with floor decor I ordered a tile and…read morethe delivery supposed to be on 18 and today's is 20 no delivery call or email I called and talked with Will and instead of apologizing he told me i called to verify you address and someone hung up the phone You made me to fill out all info from email to delivery address and then no call no email Very bad service and he should not work for costomer service since he doesn't know how to behave Hopefully I'll get on Monday and not going back anymore

An amazing amount of choices at competitive prices. The staff were helpful. Easy parking.read more

I went in, and I sat down with a sales associate who helped me put my order together. I've spent…read moreright around 11K for sinks and faucets for 8 bathrooms, and I must say that the rep was very nice and very helpful and very knowledgeable, he did is part the best way Possible, but here is my problem with this place: they don't stock up anything, everything gets shipped from different locations so I started receiving at home bits and pieces of my orders over the next couple of weeks. The product did not arrive in retail packaging so it was really tough to know which was what. I had to take everything back to the showroom and my rep set down and wrote on each and every single piece what it was. Turned out that I've ended up ordering a few things wrong and needed to return them...Now, returning items is even a bigger headache..,you have to get a shipping label from them and start shipping different things back to their different locations. That was not acceptable to me so I returned the product back to the showroom and ask my rep to take care of the returns for me. It took over 3 weeks for me to receive the refunds which was pretty upsetting. In the meantime, I've checked with a different national distributor the prices on everything I've purchased and it turned out that I've paid about $2000 too much in comparison to what it would have cost me had I've purchased the same product from them. Needless to say: Very bad system, extremely over priced, and I will not be buying here again.

The help was exceptional. The team was very knowledgeable to solve a unique problem. I highly…read morerecommend.

Best customer service ever very easy to purchase appliances. I will definitely Back. And Service is…read morevery quick. Even includes delivery.

Every time I come here or send a friend, a client or acquaintance they are always grateful. The…read morestaff is so knowledgeable, professional and supportive. The variety of top brands and products are second to none. Prices are fair, quality is high so it's a no brainer. Come to Ferguson if you want to avoid hassle, confusion and disappointment.

They have a large selection and a knowledgeable staff that were more than happy to help me. They…read moreare professional and available. I did not have to wait for any help. In fact they walked me over to the product that I needed and confirm for me that it was the right product. Additionally, they have ample parking.

The service was exceptional, very nice and friendly people and quick work, couldn't have chosen a…read morebetter place to remodel my house

Dale was amazing to work with. He was honest and made smart recommendations. His showroom for tile,…read morecounters and cabinets has great standard options but a good variety of more premium ones, which he's up front with you about with cost. His team was clean and timely. The tiling was especially detail oriented. His prices were competitive with the two other quotes we got but with better options and easier materials selection. Highly recommend. Trustworthy, on time, detail oriented.

Memo and Frank both of them were very courteous and helpful. They explained thoroughly all that is…read moreto know about the products.

Carlos hooked me up with a microwave and trim kit replacement in short order. Ask for him anytime!read more

Unbelievably rude owner! Barely said hello. Reluctant to answer my questions. I visited twice…read moreand asked about what the sink would look like, he said, "I already showed you last time". I said I was interested in buying the vanity cabinet today, can you tell me the manufacturer of the product. He refused, said he would tell me after I bought it. I asked how I would be able to validate the craftsmanship if I didn't know the manufacturer, again he refused to give out. Then he said, if I needed to know I better go somewhere else to buy. The customer service was so poor, I actually wondered if there was a hidden camera and I was being filmed for a bloopers video.

Horrible customer service. I called up to ask if a vanity I found on their website was also in…read moretheir store, so that I could come by and look at in person. He said it was, and then asked if I was going to purchase it today. I told him I wanted to look at it first but was there some incentive as to why I should buy it today, he said no there wasn't but I was just so "demanding" that he didn't understand why I was asking if it was in the showroom. I at first gave him the benefit of the doubt (sine he is a foreigner) and told him that I hoped that he was using the wrong word and didn't mean to insult a potential customer by calling her "demanding".....but no he meant demanding, so I told him I'll take my demanding self elsewhere.

We took a cooking class here and it was a blast! Chef Will was so funny and engaging and a great…read moreteacher. We made: Shrimp Tempura Roll Yuzu Dipping Sauce Crab Inari Sushi (Fried Tofu Pockets) Avocado and Vegetable Hand Roll Sushi Rice Yuzu Sorbet Everything was delicious and the two hours flew by. We cannot wait to take another class with this awesome teacher! Thanks, Chef Will!

i recently signed up for the harvest pasta night a few weeks ago to celebrate my boyfriend's…read morebirthday. we'd both been talking about wanting to learn a little bit more about cooking for a while now, so i thought it would be such a fun experience to actually get to handmake pasta together. and honestly, it was SUCH a fun experience! from the moment we got started, everything felt really organized and welcoming. we were given aprons with little name tags, which i thought was such a nice touch since you're working with other people and it makes it a lot easier to remember everyone's names. in a class of about 8 or so, we were split up into two groups to prep our courses. we also went through a thorough handwashing before getting started, and throughout the class they reminded us to continue washing our hands since we were working hands-on with the food. we were allowed to take pictures too, which i really appreciated because of course i wanted to document the pasta we made by hand! we didn't really know what to expect going in, but the class ended up being such a great time. chef will and chef zach were both such great teachers, and the energy throughout the class was really fun and welcoming. they had a lot of the ingredients already portioned out and prepped for us, which i think helped keep everything moving since the class was only around two hours. but we still got to learn some of the actual techniques, like properly chopping and preparing different ingredients, so it didn't feel like everything was just done for us. as i mentioned, because of the size of the class, we were paired up with two other people to help make our dishes, which i actually really enjoyed. it made the whole thing feel a little more social and was a fun way to meet other people while we cooked. there's also a break during the class where you can take some time to peruse the store, and they offer little complimentary coffees made by one of the machines they sell. i also really appreciated that even though some of the dishes called for meat, they were able to help us make a meat-free version so that i could still fully participate and enjoy what we were making. and the food was soooo good! everything we made was delicious, and honestly, some of the dishes were things i probably wouldn't have typically ordered for myself at a restaurant. getting to actually make them ourselves made me appreciate them so much more. i was also surprised by how much food we ended up making because the portions were way bigger than i expected. by the end of the class, i was actually pretty full! overall, this was such a fun experience and definitely a different way to spend a birthday celebration. i went in not really knowing what to expect and left already thinking about what class i'd want to sign up for next. i would absolutely do another class like this!

They are very helpful with your idea and budget . They listen to the customers patiently and…read moreintroduce you the best options. Shop once and you will be their customer for ever.

I recently purchased an LED mirror from Milan Gallery. Joseph, who assisted us was extremely…read morehelpful and knowledgeable. At home I realized we had purchased the incorrect size. We had already opened the box. I contacted Joseph and he was extremely accommodating and allowed us to exchange the mirror for the correct size even though it had been opened and unpacked. I highly recommend them for both the quality of the products and their exceptional service. The owner was helpful as well.

This group took money for a job, never filed a permit, never got an inspection and literally never…read moreshowed up after doing less than half the work. Please beware of a scam.

Unprofessional bordering on a scam. Never hire these people. After five months the walls and…read morefloor were not closed. They stopped coming after they took one third of the money. I had to fire them and hire an honest contractor who got the job finished in 3 weeks.