Keith took care of my heater problem in a good period of time…read more He was professional and courteous.

Excellent dwaler for Caldera Spas. I appreciate excellent…read moreservice from JD and cew, and their pricing was very fair.

I had neglected my pool closing last season, and had a cracked skimmer and a green pool full of…read moreleaves. I have an old wood-walled pool that has seen better days so the skimmer install was tricky. Omar and Ben came and did a great job working around the issue and installing a new leak free skimmer. Once I was able to fill the pool and get the pump working I was looking at what looked like a green swamp. However, the very knowledgeable Lisa in the water testing department recommended a 3 day regimen of chemicals which, remarkably, had the pool more or less clean in three days. Honestly, I would never have believed it. She understands the chemistry and was spot on with the solution. Of course if I'd closed the pool properly last season...lol, but I didn't, and thanks to Lisa, and Ben and Omar I am up and running before June 1st. Thanks Royal Pools!

Very disappointing experience overall. I spent roughly $900 to have the control board replaced on…read moremy hot tub about nine months ago. Seven months later, they had to come back out and replace additional parts, which cost me another $1,100 over a couple of visits. Now, after all of that, I am being told the same control board they replaced nine months ago is bad again and that I need to spend another $900 to replace it. I understand warranties have time limits, but when a customer spends around $2,000 trying to get the same hot tub fixed, it is extremely frustrating to be told that a major part they recently installed has already failed and that the only option is to pay full price again. At some point, a company should stand behind its work, its diagnosis, and the parts it installs. I do want to be fair and say that Eniezer has been very professional and helpful from a customer service standpoint. My issue is not with him personally. He has been courteous and responsive. My problem is with the company's inability to properly fix the hot tub and back up the service they provided. Based on my experience, I would be very cautious about using them for any major repair.

I'm so happy that we made the trip from CT and found the perfect hot tub for my needs. They…read moredelivered the next day and the price was very reasonable and the hot tub appears to be high quality.

Hard pass on this dealer, zero support after sale of hot tub. Sold a European Hot Tub, now I can't…read moreeven get product support. We requested 2 months for them to come service. After being told this and that, the wife told us the owner was on vacation. The owner said he was "sick" and requested I take down this negative review or else my hot tub will never be serviced. Unfortunately, despite multiple attempts to get assistance, I was repeatedly told the company was busy, and the warranty period expired before the issue was resolved.

Great customer service! Quality of your work is exceptional, and their workers are outstandingread more

By far the best. I had several quotes done and yes a few came in a little lower BUT this is not a…read morefew years project it's a lifetime one and well worth the few extra dollars. Greg knows his stuff. These people have been building pools for generations it feels. Jules coordinates everything from permits to orders to electricians to landscapers. You need it she has you covered! My pool is almost finished and I am so happy I picked this company. Not to mention the actual guys doing the work they WORK! This isn't your typical contractors who take 6 hour lunches. They are so nice so accommodating. I must mention I have OCD with symmetry I kid not these guys re measured ans re positioned the pool for me maybe 6 times before I agreed. With zero complaints. Look for further this is the people you want doing the work.

Tony who is a pool specialist is absolutely the best at turning our pool into the special one that…read moreit is now. He is the consummate professional! Technically superior to anyone that I have used in the last 25 years. He is always on time, very knowledgeable, an excellent communicator and really cares about doing the best. I highly recommend him and the company for sending the very best.

I've had my inground pool for over 30 years. I have dealt with Crystal pools for years, recently…read morewith Lakeside Pool, which was a total disappointment. So I took a chance and I called Anthony at Backyard Bosses and I'm so glad I did. He is the ultimate professional and he did a wonderful job fixing my pool. I would highly highly recommend you use his company. Thank you so much Anthony for all your help. With all the crap I had to deal with with Lakeside Pool's, you saved the day.

I reached out to Mike at 7 pm on Monday evening about a hot tub leak, and he was at my house by 10…read moream Tuesday morning. He had the leak identified and fixed within 15 minutes, and was extremely reasonable. Highly recommended!

Mark provided excellent service and recommendations when opening the spa. He provided a thorough…read morecleaning service and his prices were beyond reasonable. Highly recommend

Tom and Blake are absolutely amazing. These guys are the real deal. Tom is extremely knowledgeable,…read morehelpful, clever-he wants all his customers to have a wonderful summer and enjoy their pools! :) I first met Tom and Blake when they helped me (on-site) with my above ground pool. They arrived on time, willingly took on the project and they were very positive. Afterwards, Tom took every phone call and guided me with the many aspects of successfully setting up and running a swimming pool. 5 stars is not enough-these guys need 10 stars! Highly recommend!!!

Extremely Disappointed - Avoid This Company…read more If you're looking for a company that values professionalism and customer service, look elsewhere. Our experience was nothing short of frustrating. The customer service is terrible, and the owner, Tom's attitude is dismissive and disrespectful. He is unable to communicate respectfully with contractors, excavators, or property owners, creating tension and unnecessary conflict. And quite frankly, he doesn't care. There is no reasoning with him. He is combative and unprofessional. As professionals in the customer service industry ourselves, we were shocked by how dismissive and disrespectful he is. This company is simply not worth the aggravation. Do yourself a favor and take your business elsewhere.

I am about to move to the area and just purchased a house with a pool. I have never owned a pool…read moreand have no idea how to care for it. I am concerned about the maintenance cost and what I might have to do myself to minimize that cost. So I called around and was referred to a number of different companies. Spoke to two and was underwhelmed by the responses and overwhelmed by the estimated costs. And then upon a recommendation I called Swim King. Dennis Galderisi answered the phone and from his the very first words my anxiety came down. Dennis was absolutely great. He clearly knows everything to know about pools and he answered my many questions with tremendous patience. He addressed my cost concerns by suggesting a tailored maintenance approach to how we will use the pool and suggested a number of ways we could do some of the basics and save money. His approach and manner felt sincere and honest. My next step is to get to his store and meet him in person. I am comfortable that I have found a pool professional who I can trust.

They're incredibly rude here. Asked if they could service my pool and they said no, they were too…read morebusy. Fine. I asked if I could get on the waiting list for next year and they still said no. I understand if their client roster is full but the way they communicated was really smug. I told them I live less than a five minute drive away and the guy said "our cut off is a 4 minute drive." Ok guy. We ended up buying overpriced supplies from them anyway and our pool water still went green. Just YouTube it and buy supplies off Amazon.

There is more to this nursery than meets the eye, so do yourself a favor and visit Stonehenge farm…read moremarket. Right away, you will notice the wide assortment of flowers outside. But the real surprise is the small farmers market inside. I was quite satisfied with the available produce, dairy, bakery goods, and honey.

Wonderful selection of herbs - marjoram, spearmint, tarragon, fennel - all lush and in generously…read moresized containers for $6 each or $5.50 if buying 5+. Their key lime pies are to die for! You can taste the quality ingredients. they use really nice butter and it makes a huge difference. Not too sweet as with their other baked goods. The whole place smells heavenly. Next time, i will try some of their home made peanut butters that come in a variety of flavors.