Highly recommend this HVAC company. They were extremely responsive, offered some of the best…read morepricing compared to other quotes I received, and were able to schedule me either same day or next day both times I needed service. The technicians were professional, honest, and easy to work with throughout the entire process. Also wanted to give a shoutout to Tra and Mary, they were both fantastic with communication, scheduling, and follow-up, and made the whole experience smooth and stress-free. Really appreciated the quick turnaround and quality service. I'll definitely be using them again in the future.

Called Residential Express for a full-system replacement quote in October. Was pleased with the…read moreexperience, which simply involved taking measurements and asking what changes I might want with the setup--much better than the high-pressure sales pitch from the bigger companies in the area. We pushed off the replacement thinking our unit would survive one more winter, but of course of furnace went out unexpectedly in the middle of the night during one of the coldest stints of the season. Called Residential Express the following morning, they pulled up my quote from 4 months prior, verified the price hadn't changed and were able to schedule me for a full HVAC replacement the next day. Freddie and Flavian arrived on time and were very professional moving through our house and working in our backyard and utility closet. They explained any changes they needed to make, went over the new setup and recommended service intervals, and hauled all of the old equipment away, leaving our house looking better than when they arrived. Very happy with our experience with Residential Express and wouldn't hesitate to use them again.

I found them through Yelp project among 10 others and after talking to reps I decided to stick with…read moreReddick,because of clear explanations of pricing and upfront fees. It's unbelievable but some companies required upfront deposit even before assessment of the issue. Our technician,Brian,was on time,called prior,came with shoe covers,quickly identified problems with toilet,gave us estimates and couple options to think about. I called next morning and next business day he returned and completed repair. Again on time,very professional and leave no dirt or waste after job. Prices are horribly high now everywhere,but plumbing can't be avoided,so their price point is adequate to area,but service is superb. Can't deduct star for high prices,because they are using gas and supplies which are horrible now.

Do not trust them. They came out, gave an estimate, then after paying a deposit decided they…read moredidn't want to do the job leaving us high and dry. Now we have lost time in getting the work done.

Great price and awesome coordination. Mike installed a…read morewhole house humidifier that we had purchased. He was on time, friendly and knowledgeable. I highly recommend Ashburn HVAC!

Update 04/30/26: our heat pump is wonderfully fine, worked great through the winter and spring and…read morenever needed

Great experience with CD Shanahan's. Ultimate due diligence and customer service. Never tried to…read moreover charge and made sure the job was completed. Scheduling was a breeze and always arrived within the window with a good heads up. Will use again for our heating and AC needs

Connor and his team continue to be the standard in the Industry. They are consistently on time,…read morereliable, reasonably priced, and courteous. They take pride in their work and taking care of customers. CD Shanahans is a top tier service provider in the DC Metro area. Highly recommended!

Great experience with Meade's. They were professional with the winter check of the furnace and did…read morethe best job ever cleaning the 2 stage fan and cleaning the gas burners. In the spring they cleaned all the heat A/C heat exchangers by removing the skins, applying a cleaner, brushing away the dirt buildup and reassembly, My unit is 20 years old my bills are the lowest in my neighborhood. I was so satisfied I signed up for their priority program as additional response protection if there is a failure in the middle of the night or other nonworking time. https://www.yelp.com/biz/meades-heating-and-air-sterling

I chose Meade's based on their strong reviews for installing a new attic HVAC unit, and the…read moreinstallation itself was smooth and professional. However, the system was not set up correctly from the start. It relied heavily on auxiliary heat during heating and failed to cool properly when tested at the start of summer. When I reached out to Meade's, their technician confirmed that the outdoor unit wasn't operating correctly and that the refrigerant was significantly out of specification. As a result, the system effectively ran in an incorrect configuration for nearly three months during peak winter, leading to significantly higher electricity bills (about 3x normal). Once corrected, the system behavior changed immediately. This was also clearly evidenced through Nest thermostat history, which showed auxiliary heat being used on nearly every heating cycle during that period. I understand that energy usage was higher for many homeowners during the colder months, but in this case the system behavior changed noticeably after the issue was fixed, which points to a setup issue rather than just weather. These were installation-related issues that should have been caught during initial setup. While Meade's was responsive in sending a technician after i reached out to them to get the system checked, there was no acknowledgment of the impact beyond that. Despite the elevated energy costs, no credits or accommodation were offered. Overall, good responsiveness, but disappointing quality control and follow-through after installation.

The technician service has always been the company strength…read more One year, post acquisition, APEX has better integrated Furr as a business unit. So, supporting functions like dispatch and customer relations are better serving the overall effort. Stay tuned...

So, I first want to start off by saying that every single technician/expert that has provided…read moreservice to us has been FANTASTIC! Fullstop. This review is based on recent experiences with customer service representatives/admin folks. So it was during calls to the main number, and we reside in Virginia. We recently had a very expensive repair for a hot water heater that severely damaged our circuit breaker box. So the techs came out, did their thing and were phenomenal. However, in order for us to submit the repairs for reimbursement with our home warranty company, we require an itemized invoice. As per the egregiously rude phone reps we have encountered, there is a company policy against itemized invoices. Like, WHAT!?! I have never experienced anything like it in the history of working with service providers. There is always an itemized invoice. However, that in itself is not the issue. First, my spouse spoke to someone who said that it is only possible to obtain by escalating to a manager. So we waited and attempted to follow-up. Each time after we both tried to follow-up, we encountered some of the rudest, most unprofessional individuals on the line. Not to mention, AGAIN, how does it make sense that you are doing work of this magnitude and cannot produce an invoice that breaks down parts and labor!?! I am certain that this isn't the first time in history that the company encountered this kind of request when customers are dealing with insurances and warranty companies. It is wholly disappointing, when you consider that the individuals in the field doing the labor intensive work can be overshadowed by the policies of the company. I literally have no idea what to say at this point, but that we will be transitioning to Michael & Son's or another provider. Because who wants to pay this kind of money to be mistreated on the backend for something as simple as an itemized invoice. Such a shame!

This is a great local company. Responsive, provided great service, knowledgeable, and professional…read more They just installed a new furnace and A/C unit in a timely manner, great price and explained everything. Highly recommend.

Dave Daniels offered me the best price on the appropriate equipment to suit my house and budget…read more He didn't try to arm-twist me into more than I needed or wanted. He and his crew were very punctual and did excellent installation work. I highly recommend him

This is my second time using BlueStar and I have nothing but amazing things to say about them. The…read morefirst time they fixed my furnace which had build up on a sensor which was an easy fix. John came out and was very straight forward and up front with everything he did. He explained the issue to me, how he would fix it, and even provided some recommendations I may want to do in the future. My second time I used Bluestar was on a Sunday and they are closed on Sunday's. I did not realize this at first and left them a voicemail in the morning. Realizing they were closed I called another company who would have charged me more than Bluestar to come out later that afternoon to look at the problem which was that my Nest Thermostat was giving an E73 error code meaning it was not getting power. To my surprise I received a call from John at Bluestar that afternoon prior to the other HVAC company coming out. I discussed my thermostat issue not getting power with John and he suggested several troubleshooting fixes I could try over the phone. After eliminating several causes of what the problem may be John suggested holding down the front panel cover switch to the unit to see if a power light was coming on. In doing this I noticed sometimes the light would come on and sometimes it would not. There seemed to be a loose connection in the a wire that was causing the switch not to supply power. After playing with the switch for a few minutes I got the power to stay on and the problem was fixed. John solved my problem and saved me a good deal of money as I canceled my appointment with the other HVAC company. John took over 20 minutes talking to me on the phone going above an beyond to help me solve my AC issue on the day the company is closed. I would highly recommend BluStar to anyone and will use them for all my future HVAC needs.

My AC suddenly stopped working yesterday. I checked the AC compressor unit outside my condo and…read morenoticed it wasn't turning on when I switched on the AC. I called BlueStar and they were able to squeeze me in within a few hours. Isaac was able to diagnose the problem quickly and got my AC running. He was very professional and explained the issue. I've been BlueStar customer for several years and will continue to be one for their great service.

The most HORRIBLE customer service. If I could give no star I would. did not elect their services…read more It was chosen for me through American Home Shield. They came to my house on July 3. The gentlemen promised to be back that Monday.He was nice. Monday I received no call, no information, nothing. They never came that Monday. I called them. They didn't give me any information. They just said they will call me back when they can schedule a time to come. Fast-forward to Thursday the 10th. I called him back still no information. They said we will call you back when we can schedule a time to comes Fast-forward to Monday the 14th. I called them back same thing. At this point I called American Home Shield to complain and they were able to get more information out of them than I was. They let American home shield know that they were still waiting on the part and American Home Shield informed me that they never submitted authorization to them. To ensure that the service will be paid for through them. So through American home shields help they finally submitted the authorization on the 23rd. Then they called me finally on the 28th to let me know that Friday, August 1 they be coming to finally do the work. I called that Thursday the 31st to confirm they, said yes we will be there. That Friday I called an hour before they were supposed to arrive and they let me know that they were still coming. Then they called me back at 1 PM and told me oh they weren't coming because they didn't get the part. They will come on Monday. Well today's Monday and they said they'd be here between 9 and 12. I don't think they're coming today. So I say all of that to say this is horrible customer service and I think because of the demographic I live in they are treating me this way. If I lived in Georgetown, if I lived in Bethesda, if I lived in a white neighborhood, if I was white and I didn't live in Southeast DC, they would treat me with more respect. And even if I was white and probably lived in Southeast DC, they would probably treat me with more respect and they're not even white. These are not white individuals. These are people of color so I say all of that to say that the problem is we still have a problem in America where people of color still treat other people of color, especially Black people like nothing even when they're providing a service to them that can affect their business. They still treat you poorly. I don't know if they thought I wouldn't write a review but not all Black people tolerate poor customer service and being treated like a second class citizen for a service I am paying for. I do not recommend them. I HIGHLY do not recommend them.

We had just moved into our new home a few years ago when our HVAC died in the middle of summer, of…read morecourse. The home warranty company sent someone out who did a subpar repair that kept it limping along. Then during the last visit of a scheduled maintenance contract, our previous HVAC company gave us a doom-and-gloom assessment of the furnace. At 35 years old, that wasn't a surprise, but we got a hard sell that made it sound like we were endangering our lives (we weren't). We had them quote for the replacement, but the pushy sales tactics and fear mongering didn't sit right with me, also not the first time they'd done that, and I reached out to AirMasters for a quote as well. What a difference! Michele is friendly and helpful on the phone, and Pete came out to do the quote. He was extremely thorough and talked us through the various options available to us, such as variable and single speed compressors. Price wise they were also the most competitive offer for the same Trane system. No high pressure tactics or fear mongering (and no incessant phone calls to re-up for maintenance contracts). Pete and Mike did the install. They did an excellent job, and the system innards and ducting and all that look great. Michele is great to deal with on the phone, and handled the registration paperwork. Since then, we have our maintenance plan in place, and twice a year either Pete or Mike comes by to check out our system. We would highly recommend AirMasters, and are looking to use them to replace our water heater when the time comes, and any future HVAC needs.

I sent a quote inquiry via Yelp and Residential Express Heating & Air responded with a quick,…read moreaccurate quote. Scheduling was easy and was done directly through the Yelp app. On the day of service, Brice and TJ arrived on time, wore shoe covers inside the house, and walked through the work order. They were done with our duct cleaning in about 2 hours. I requested an additional, same-day service and they were able to accommodate our dryer vent cleaning at the same time. I consider Residential Express's service to be good quality and good value. They were particularly courteous of our pets and reminded us there was a discount coupon available on their website! We currently have an annual HVAC contract with a larger company we are unhappy with. Residential Express Heating & Air offers personalized service and are definitely considering switching our annual HVAC service contract. Thanks again for helping us take care of our home. I highly recommend sending Residential Express a message about your next HVAC project!

The folks were professional helpful and fast. I appreciated their explanations and adviceread more