I would not recommend this company based on our experience. Communication has been extremely poor from start to finish. A service technician from Air Master Heating and Cooling LLC visited our home on June 12 and informed my husband that our furnace/AC issue could be repaired. However, it is now June 24 and no one has returned to complete the repair. Nearly two weeks later, we are still waiting with no resolution and no meaningful communication or follow-up. As first-time customers, this experience has been very disappointing. We have two young children, and during this time we have been dealing with an uncomfortably hot home while waiting for the promised repair. Unfortunately, the lack of communication and follow-through has made this a frustrating and unprofessional experience read more

Michelle and Pete were communicative, worked quickly, and saved us when our AC quit working in 100 degree heat.

The most HORRIBLE customer service. If I could give no star I would. did not elect their services. It was chosen for me through American Home Shield. They came to my house on July 3. The gentlemen promised to be back that Monday.He was nice. Monday I received no call, no information, nothing. They never came that Monday. I called them. They didn't give me any information. They just said they will call me back when they can schedule a time to come. Fast-forward to Thursday the 10th. I called him back still no information. They said we will call you back when we can schedule a time to comes Fast-forward to Monday the 14th. I called them back same thing. At this point I called American Home Shield to complain and they were able to get more information out of them than I was. They let American home shield know that they were still waiting on the part and American Home Shield informed me that they never submitted authorization to them. To ensure that the service will be paid for through them. So through American home shields help they finally submitted the authorization on the 23rd. Then they called me finally on the 28th to let me know that Friday, August 1 they be coming to finally do the work. I called that Thursday the 31st to confirm they, said yes we will be there. That Friday I called an hour before they were supposed to arrive and they let me know that they were still coming. Then they called me back at 1 PM and told me oh they weren't coming because they didn't get the part. They will come on Monday. Well today's Monday and they said they'd be here between 9 and 12. I don't think they're coming today. So I say all of that to say this is horrible customer service and I think because of the demographic I live in they are treating me this way. If I lived in Georgetown, if I lived in Bethesda, if I lived in a white neighborhood, if I was white and I didn't live in Southeast DC, they would treat me with more respect. And even if I was white and probably lived in Southeast DC, they would probably treat me with more respect and they're not even white. These are not white individuals. These are people of color so I say all of that to say that the problem is we still have a problem in America where people of color still treat other people of color, especially Black people like nothing even when they're providing a service to them that can affect their business. They still treat you poorly. I don't know if they thought I wouldn't write a review but not all Black people tolerate poor customer service and being treated like a second class citizen for a service I am paying for. I do not recommend them. I HIGHLY do not recommend them. read more

We had just moved into our new home a few years ago when our HVAC died in the middle of summer, of course. The home warranty company sent someone out who did a subpar repair that kept it limping along. Then during the last visit of a scheduled maintenance contract, our previous HVAC company gave us a doom-and-gloom assessment of the furnace. At 35 years old, that wasn't a surprise, but we got a hard sell that made it sound like we were endangering our lives (we weren't). We had them quote for the replacement, but the pushy sales tactics and fear mongering didn't sit right with me, also not the first time they'd done that, and I reached out to AirMasters for a quote as well. What a difference! Michele is friendly and helpful on the phone, and Pete came out to do the quote. He was extremely thorough and talked us through the various options available to us, such as variable and single speed compressors. Price wise they were also the most competitive offer for the same Trane system. No high pressure tactics or fear mongering (and no incessant phone calls to re-up for maintenance contracts). Pete and Mike did the install. They did an excellent job, and the system innards and ducting and all that look great. Michele is great to deal with on the phone, and handled the registration paperwork. Since then, we have our maintenance plan in place, and twice a year either Pete or Mike comes by to check out our system. We would highly recommend AirMasters, and are looking to use them to replace our water heater when the time comes, and any future HVAC needs. read more

Best HVAC Service EVER! (new complete HVAC System installed) It's been two years since we used Air Masters to install an entire HVAC system. Michelle (business manager/owner), Pete (installations/owner), Mike (service, installations), and everyone else on the team are top notch profesionally (and personally - so much so that you want to ask them to come to dinner.) I love that they cover their shoes when working inside, are professionally dressed, and well-mannered. I feel very safe having them in my home. Air Masters makes your entire service seamless from the paperwork, payments, installation, to any seasonal maintenance or add-on components. They are worth any wait (even a month or two) to have them service your home. read more

Thermostat broke following the lightning storms yesterday. I called Air Masters first thing this morning and they had an incredibly talented technician arrive by 11:00. He even took the time to check the filters, air vents and left a very happy customer. I have used Air Masters exclusively for many years. They installed my new HVAC system about five or six years ago. True professionals, honest and competent. The fact that they have the same owner and technicians over these many years speaks volumes. I cannot recommend this company any stronger. I am grateful to Gene and his team for restoring my AC read more

Danny with Air Masters was exceptional. No one was reachable in Ocean City, MD, but Air Masters was and we totally lucked out with meeting Danny. The heat had been on the Aux Heat setting, but there was absolutely no heat and it was freezing cold inside. Danny walked us thru some preliminary questions, and when he came, he was above and beyond our expectations. He was knowledgeable, professional, funny, and physically showed us what was causing our HVAC to not turn on. I will definitely be recommending this company to everyone in OC. Thank you Air Masters, Danny is amazing!! read more

I have used Air Masters for four years after a recommendation from neighbors. This company is really refreshing. They are honest and professional. They do not try to sell what you don't need. When I first moved into my house 6 years ago, two other HVAC companies told me my furnance was on it's last leg and wanted to replace it. I did not replace it and later had Air Masters come in. Mike said the furnance was doing fine and he was right. They have serviced my heat and air twice a year and kept it running. Since it is now 20 years old, I decided to replace it. Air Masters gave me a good price, showed up on time, kept the workspace clean, and did not leave until everything was functioning perfectly. I highly recommend this business. I wish all home improvement companies were this trustworthy. I am really happy they are here. read more

Great experience with Air Masters Heating & Air Conditioning. Back in August, I had my replaced my complete HVAC and water heater. As you can imagine, this was a big ticket item that I didn't take lightly. I did a lot of research and finally chose Air Masters for pricing and customer service. The day of my installation, they were on time, took the necessary safety precautions, and kept me informed of everything they were doing. They also kindly helped me hook up my previously purchased smart thermostat to the new system. They were thorough and personable and I would recommend them in a heartbeat to anyone else looking. read more

Air Masters is HONEST, reliable, friendly, professional, competent, knowledgeable, and fairly priced. IMHO Highly recommended! First off, I don't write many reviews. So when I say the technicians were awesome!! That means hands down, best service ever. To keep this real, I do suggest you call back about midway through you maintenance window to ensure your appointment is good. Summertime is extremely busy and things sounded chaotic for the person who takes calls and schedules the appointments. They were only 8 minutes outside the scheduled window. The technicians that showed up were outstanding! It was nearly 100 degrees and they were way cool. They worked efficiently, were thorough, and patiently answered ever question I asked...I asked a lot, everything from how A/C works to how old my system is and should last. I was so impressed and pleased with Air Masters, I plan to start a yearly maintenance plan to have them routinely service my system. Btw, my brother has a HVAC company in TX. So I called him first. So I knew a bit going into this. Air Masters exceeded expectations. Legit and highly recommended! read more

These folks are top-notch! We've been trusting them with our HVAC system needs for the past 15 years. They are professional, thorough and knowledgeable, and when we've had emergency situations with our air conditioning system, they've gone above and beyond to try and help us. You can't go wrong with Air Masters. read more

Air Masters provided the best experience we have every had with any HVAC company. They installed 2 systems. First was a complete 2 ton Trane Heat Pump System with outside Compressor, inside Air Handler, Humidifier and WiFi Thermostat. The second was a Trane Gas Furnace, 5 ton compressor, Humidifier and Wifi thermostat. They are extremely knowledgeable and the quality of their installation is as good as it gets. They workers are very polite, professional, knowledgeable and trustworthy. They show up on time and finish the installation the same day. One of the most important things with a new system is the installation and Air Masters quality is the best. They also went above and beyond by registering the system warranties with the manufacture. We couldn't be any happier. We highly recommend Air Masters. read more

When our heat stopped working in mid-December, a friend referred us to Air Masters. They came out almost immediately, helped us get temporary/emergency heat, and placed an order for a new system. A few days later they replaced our entire system...in one day. A team of wonderful professionals came out and worked tirelessly from 8 am until 6 pm. Our home has never been warmer! We wanted to give our business to a family owned/small business company and we couldn't be happier! read more

Air masters are the only people we call now for any hvac needs we have. Michelle is wonderful over there. She takes care of any need you may have. We have had both Pete and mike come work at our house. Both were professional and honest with the work that needed to be done. I could not recommend a better company for the area. Great prices for great quality work. read more

Amazing experience. Took my AC serial numbers over the phone and called back with a quote later that day. They were in and out in about 5 hours. read more

Very organized. Quick response. Honest company that won't charge you for something they don't need and does good work

My neighbors recommended Air Masters to me. What a great company. The team was here promptly at 8:00. I have never dealt with a more professional company. Pete and his crew are true professionals. The new HVAC system was installed without any problems. The settings and system were explained to me in detail. I, of course, had many questions which were answered. I recommend Air Masters to anyone who needs a HVAC system. Their prices are reasonable. It has been an extremely pleasant experience. read more

I called Air Masters on a hot summer day as my air conditioner had stopped working. The technician diagnosed the problem quickly (a mouse chewed through some wires in the external unit). They were professional and thorough. No hidden fees. I will definitely use them again. read more

I noticed a recommendation for Airmasters on a community website and am so glad I called them. On one of the hottest days of the year our AC went out so we needed some help quickly. The old system was beyond complete repair, but Pete did do enough magic to get us through the weekend until a new system could be installed. They arrived when they said they would be there, did the job thoroughly, and cleaned up after themselves before leaving. We were so pleased with the knowledge level, thoroughness, and personable nature of both Michelle and Pete. They will certainly be our "go to" people for our AC and heating needs in the future and will surely recommend them highly to others. read more

I couldn't be more pleased with Michelle and Pete at Air Masters. My Reston condo is small and the pipes for my 21 year old A/C were only 1/4" which meant I needed an A/C that could handle that size pipe. They researched thoroughly the best unit for my situation as I was out of town and put the unit in in my absence. I totally trusted them and feel confident that they will be my A/C team going forward. They are thorough and knowledgeable and I would recommend them without question. read more

called in for a quote last weekend. Were very curtious and professional on the phone. However they never wanted to come by and do a home inspection 1st and just wanted me to provide my current devices model/serial #s to give me quote via email. A couple days pass and I had to call them to get the quote over. They provided it and told me they would send an quote via email ASAP and would follow with the inspecition. Still no quote. You would think they would provide better service, especially on a refferal, but that's not the case here. If you're in the area, go with ARS Rescue Rooter. Fast, professional and prompt service, and a great quote. Buyer beware with Air Masters read more